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Courtyard Norwich

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Courtyard Norwich
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253 Reviews from our TripAdvisor Community

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Showing 252: English reviews
Suffern, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Booked a suite with my family. The hotel was a great location, close to Mohegan Sun. The room was spacious, clean and comfortable. It was perfect for a one night stay. They offered a shuttle service to the casino, which was great.

Helpful?
1 Thank bfenster
Worcester, Massachusetts
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago

My boyfriend and I had booked another hotel in Groton, CT for a getaway over Labor Day weekend. Once we got there, the hotel was so dirty and unsafe that we cancelled and were left to find another place to stay at the last minute. After calling 15 hotels around the Mystic area and having all of them fully booked,... More 

Helpful?
Thank jashton2016
Sue L, General Manager at Courtyard Norwich, responded to this review

Thank you so much for your review!! I am very glad that the hotel and staff exceeded your expectations. Best Regards, Sue More 

New Britain, Connecticut
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

As soon as we walked in to our room it smelled of must like a thick odor we immediately opened our screen porch an aired the room out ...we were there on a busy weekend I guess so the struggle for parking was annoying...I almost fell in the shower it's quite slippery ...they had a Starbucks very nice... and the... More 

Helpful?
Thank Adriana S
Sue L, General Manager at Courtyard Norwich, responded to this review

Thank you for your comments, the renovations will be a huge help and will be an amazing transformation of the hotel. Each room will have new AC units that will assist with the mugginess that you feel when you enter the room. All of the tubs in the King rooms will actually be removed and walk in showers are being... More 

Mashpee, Massachusetts
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I am giving this four stars now because they are renovating in Sept. and we were pleased with rooms and staff. The queen (2 bed) room was very spacious and the air-conditioning was on when we entered. Worked perfectly. The room had a bit of a musty smell. I sprayed deodorant which helped. For those that go before the renovations... More 

Helpful?
Thank coollilygirl19
Sue L, General Manager at Courtyard Norwich, responded to this review

Thank you so much for your review. I am very glad the staff exceeded your expectations, our renovations are underway and we are all excited about our fresh new look. We look forward to your return when your travels bring you back to Norwich. Best Regards, Sue More 

Pawtucket
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My daughter and I spend the weekend here. It was about 15 minutes from Mohegan Sun and it was easy access to 395. We would spend another weekend here. We had a 3rd floor room with a balcony. The screen to the slider needed repair but because it was warm we did not open the door,

Helpful?
1 Thank H6681ECmanuelf
Sue L, General Manager at Courtyard Norwich, responded to this review

Thank you for your review. We look forward to your next visit when your travels bring you back to Norwich! Best Regards, Sue More 

Hartford, Connecticut
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I was greeted warmly when I stepped through the door. I asked for a quiet room and got one that was perfect, didn't hear much of anything from inside or outside of the property. My room was clean and comfortable. The mattress was really great for a good night's sleep. Bonus was the Bistro onsite for breakfast and dinner with... More 

Helpful?
Thank Kathleen S
Sue L, General Manager at Courtyard Norwich, responded to this review

Thank you so much for your review. I am very happy that the staff made a positive impact on your stay. We look forward to seeing you again when your travels bring you back to Norwich. Best Regards, Sue More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 19, 2016 via mobile

The employees make the hotel, unfortunately the rooms do not. The hotel is currently being renovated and it surely needs it. I can not give the hotel a bad review because the management is involved and they went out of there way to ensure a great stay. But, yes the hotel is in need of a total makeover.

Helpful?
Thank Brian P
Sue L, General Manager at Courtyard Norwich, responded to this review

Thank you so much for your review, renovations have started and I agree, they are very much needed. We look forward to your return when they are completed and experience our fresh new look!! Best Regards, Sue More 

New York City, New York
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 18, 2016

The lobby was redone since my last stay but the room was and looked uninviting. The outside doors to the small patio should dirt and spider weebs. So we didnt open the doors. The walls were in need of plaster....... marriott needs to fix the rooms to make hem sparckle like the lobby........pool chlorine was very noticeable ... the smeel... More 

Helpful?
Thank jjannuke
Sue L, General Manager at Courtyard Norwich, responded to this review

Thank you for your response. The good news is that the hotel is scheduled for a full renovation beginning in just a few short weeks. This renovations includes all guest rooms, lobby and exterior. We are all very excited about our fresh new look!! Regardless, there should not have been a cleanliness issue. I will share it with the teal... More 

Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed August 17, 2016 via mobile

Decent hotel. A bit old and outdated. Could use some room Renovations. Not overly impressed. Pool was nice for the kids but small and the hot tub was not very hot and jets were very weak. Close to Mohegan with a bus going back and forth but not much in the immediate area.

Helpful?
Thank Misterfp
Sue L, General Manager at Courtyard Norwich, responded to this review

Thank you for your comments. I would agree that the property is a bit dated as well, she has not aged very well. The good news is that our full renovation is about to start just after labor day. The project includes all guest rooms, common spaces including the pool and Jacuzzi room and exterior, we are all very excited... More 

Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed August 14, 2016 via mobile

The only reason this hotel is receiving two stars from me is due to the staff. The staff was Wonderful...warm...welcoming..and lovely. Another plus was shuttle to Mohegan Sun. They do NOT offer service to Foxwoods, where we had a show that night so we used Uber service both ways. Condition of hotel is old. Clean....but OLD and dated. Desperately in... More 

Helpful?
Thank SandNSea4me C
Sue L, General Manager at Courtyard Norwich, responded to this review

Thank you for your comments, I am very glad to hear that the staff was Wonderful, Warm and Welcoming, I will absolutely share your review with the team. I do agree that the property is showing her age, the exciting news is that our full property renovation beginnings in just a few short weeks. We have already received the majority... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Restaurant
  • Bar/Lounge
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Room Service
  • Dry Cleaning

Additional Information about Courtyard Norwich

Address: 181 W Town St, Norwich, CT 06360-2109
Location: United States > Connecticut > Mystic Country > Norwich
Price Range: $121 - $307 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Norwich 3*
Number of rooms: 120
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Also Known As:
Courtyard By Marriott Norwich Hotel Norwich
Norwich Courtyard
Norwich Marriott
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