The spa has reduced its services, hours and quality. After waiting months for an opening we were finally were able to go and it just wasn't the same. It used to be a day of pampering with extras like tea and scones, an exercise class, and wine tasting but those aren't offered anymore. We ate at Ascots, drinks were fine but the food choices were limited - we each bought a meal but ordered appetizers to share but the portions were small and not commensurate with the price charged. Most of the staff were nice but some were not. We asked about some of the specials they used to have and the women in the boutique were kinda rude and said they don't do the day spa packages anymore. Overall a nice time but, not the experience it used to be. We will be finding other places to go in future.…
Today was my fist time at a spa . I can’t say enough good things about this place. I had a 50 minute relief massage and it was incredible!!! Wendy was amazing!! From a fantastic lunch to the pool and sauna just great!
My mom, sister and I went there last weekend to surprise my other sister for her 60th birthday! I can't tell you how disappointed we were. The first villa they put us in was totally disgusting! I wouldn't let my dog stay there. The furniture looked like it just came out of the dumpster, the rugs were dirty and dingy and didn't look like they had been vacuumed in a very long time. The kitchen appliances were sooo outdated. There was a dead bug on the couch. We complained and they put us in another villa. This one was a TINY bit better, but still the rugs were not clean. Somene (who I assume was the manager) said he would sent housekeeping to vacuum, but when we returned from the Spa, they had not been cleaned. We asked to be moved to a regular room and not a villa, but unfortunately, the weekend was sold out. For the amount of money they charge you, I expected MUCH more. I guess I should have ready the reviews. The spa itself was just ok. The furniture around the pool area also needed to be replaced. Many of the pieces were worn right through. The "nap" room furniture has also seen brighter days! We had dinner reservations at Kensington's restaurant on Saturday night. The food was just terrible (and I am not a picky eater) . I got the filet. I absolutely hate seafood and unfortunately, I think my filet was cooked on the same grill that seafood was. I could smell fish and it just turned my stomach. The potatoes and vegetables were luke warm. My mother and other sister got the tuna, which they said was grey. I am surprised we didn't get sick! This weekend was supposed to be a memorable one to celebrate my sisters 60th birthday. My mother, sister and I felt so bad that it was such a disappointment all around. Again, for the money they charge you, we were expecting MUCH BETTER!!! TOTAL AND COMPLETE RIP OFF!…
This could've been an amazing stay but unfortunately too many elements made it rather mediocre. The villa itself was nice and sweet however they never came to clean it which was rather odd given we stayed multiple nights. The first night we ate at Kensingtons out of convenience. Some items were decent like the fresh bread, shrimp appetizer. But most dishes were very poor. The short rib was over cooked, dry, and overly salty. The filet was subpar. But the apple tart was delicious. Next day we went to the spa. Robes and slippers were lovely but the spa was very crowded with 10 women trying to fit into the hot tub. We had booked detox pedicures but the pedicure was not at all pampering with barely any foot massage. But the final day we ate at Ascots for lunch which is driving this two star rating. We waited 20 minutes to place an order and another hour to receive it. When it arrived my meal was wrong. Even though they said they'd fix the order it never came, and yet the final bill included it and I needed to argue with manager to have it comped given it wasn't what I ordered! Left feeling this facility didn't have any appreciation for client servicing. It's a shame as it could've been a lovely stay.…
We arrived for a girls night at the Spa and from the moment we checked in the service was exceptional. We had a wonderful day at the Spa and even though they were completely full, it did not feel over crowded by any means (which was my initial worry). The spa was relaxing, clean, and felt safe. Our serves (as always) were wonderful. We had drinks at the juice bar, lunch at Ascots, and dinner/breakfast at Kensington's. All the meals were DELICIOUS! Our server at dinner was top notch and although we were the last table to leave, never felt rushed. We were fortunate enough to stay in the Villa, which was wonderful and we had the gentleman who drove us to and from the Inn to light our fireplace for us that evening. The only complaint I have is that their online website/reservation system does not seem to be working. I tried two separate email address and called. I believe this is why the wait time on phone calls is so long. BUTTT once you do get someone on the phone they are always so amazing, so it makes it all ok! Would highly recommended fir a girls trip!! We are already planning next years trip!!…
Took 3 hours on the phone and had 19 confirmation/cancellation emails to book 3 spa apps. Called to confirm the day before. Showed up and apps were cancelled. Now stranded with friends and ruined plans! Have been coming here for years but this is/was my last visit. So horribly disappointed on day we were looking forward to some girls fun. You cannot plan or depend on any info/messages from them; just be ready to be disappointed. 👎👎👎 (The 1 star is an overrating but had to add it to be able to write a review)
I had a standard room in the inn. I will start with what was well. The restaurants has amazing food and drinks. There is a bar outside which has a great view, and a bar /restaurant inside when the outside is reserved. Rooms do not have fridge or coffee maker.(coffee is provided by the restaurant). Don't even get me started with the lack of air conditioning. The staff seemed overwhelmed. I understand staffing shortages, however check in is at 4 , I couldn't get into my room till 6. Room was modest, bed , tv ect. Bathroom setup was strange, as expected in an older converted home. Realistically, this was not my choice. If I had to re-do this trip I would have stayed somewhere else, and paid the resort fee to hang out.
SHEY did my pedicure she was so friendly, attentive, and gave a great massage. I highly recommend to anyone looking to have their nails done. I will definitely come back just for her!! Thank you 😊As for the spa, it seems like they have cut down a lot. The tea was different was not a fan, and they don’t do the wine tasting or tea and scones anymore I was a bit disappointed. The juice bar- I looked at the protein offered and it is “nestle” brand whey protein, a plant based protein on the menu would be great! If there was “unsweetened”almond milk or oat milk as an option that would be nice, because the smoothies itself are already sweet.
My friend and I had a wonderful mid-week overnight getaway! The facial and body blend massage were top notch. We appreciated the small details that made the stay even more enjoyable such as the ice cold cloths for use after the steam room or whirlpool, the swimsuit wringer, and all the amenities in the locker area. The meals were outstanding, and Ed was very accommodating as our server, bringing my friend a blanket on the dining deck after the sun went down. Kyle was sweet, also. We enjoyed the delicious lunch at the juice bar, along with the yummy smoothies. Overall, it was a great experience and we were impressed. The only reason for the 4 stars is a few comments for the suggestion box: Firstly, while we were resting in the “Relaxation Room” (and nearly asleep as were several others), we were suddenly interrupted by an attendant loudly calling out for a person’s name. This didn’t seem consistent with the “sshh” signs and “keep your voice low” signs throughout the spa. Second, before we were seated for dinner, the hostess asked whether we’d like indoor or outdoor; it was a nice evening but starting to get cool but the hostess assured us that there were several outdoor heaters if we became chilly. Well, we found out an hour later that none of the heaters had been working. Should be better communication between staff. Lastly, and very minor, but the lids on the metal creamers were malfunctioning and the cream was a mess spilling all over each time we poured. When we asked the sever for a replacement, she told us they were all like that. Maybe time to order new ones. We will definitely return, as the inn and spa overall experience outweighed the minor issues.…
We have been to Norwich Inn many many times and had numerous services. Today I had the best massage by Michelle. She was amazing in her technique and attention to my comfort. I enjoyed every minute. She was professional and made me feel very comfortable and appreciated. 5 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
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