The Spa at Norwich Inn
607 W Thames St, Norwich, CT 06360-7139
Lowest prices for your stay
$200
Free cancellation until 04/08/23
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$200
Free cancellation until 04/08/23
$200
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Room & Suite (113)
Dining (30)
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About
#2 of 6 hotels in Norwich
Location
4.2
Cleanliness
4.1
Service
4.1
Value
3.7
Travelers' Choice
The Spa at Norwich Inn is located on 42 country acres filled with perennial gardens and ponds. Oak trees, a reflecting pool and oversized deck compliment the atmosphere of the spa and promote ultimate relaxation. World class spa treatments are available from a wide assortment of services such a massages, body wraps and polishes, facials and much more.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Aerobics
Evening entertainment
Airport transportation
Electric vehicle charging station
Parking
Wifi
Hot tub
Adult pool
Indoor pool
Heated pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast in the room
Outdoor dining area
Vending machine
Patio
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
ATM on site
Doorperson
24-hour front desk
Laundry service
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Room features
Bathrobes
Air conditioning
Fireplace
Housekeeping
Room service
Safe
Kitchenette
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Location
63Somewhat walkable
Grade: 63 out of 100
26Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
Contact
607 W Thames St, Norwich, CT 06360-7139
Getting there
Rental CarsSee all Norwich rental cars
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I have visited the Norwich Inn and spa on several occasions over several years… It has remained consistently charming… The end went through a remodeling a few years ago, which brightened the lobby and dining room, making them both even more engaging… Services at the spa have been excellent, and administered in a timely and efficient fashion… if you were to go in the spring or early fall when the deck is open, that is another engage in place to have lunch or dinner… I recommend the Norwich Inn and spa with no reservations
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Date of stay: January 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Laura R, Guest Services / Front Office at The Spa at Norwich Inn
Responded Jan 27, 2023
Dear cckk2016, Thank you very much for your continued patronage. We appreciate the recommendation and all the kind words. We look forward to hosting you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Spa at Norwich Inn is a good place for people who want to get a massage . They have great service. You don't have to wait too much and if you have booked in advance, you will be served immediately. Don't worry about early booking via email because they will respond very quickly.
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Laura R, Guest Services / Front Office at The Spa at Norwich Inn
Responded Dec 8, 2022
Thank you for your wonderful feedback, P1382FY_t! We hope to see you again, soon. Happy holidays!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What a DISAPPOINTMENT! This was my second (and last) trip to the Norwich Inn and Spa. The body wrap treatment itself was lackluster but that’s on me for trying something different. It’s was expensive and the final bill reflected a total much higher ($193.02) compared to the price advertised when booking ($155). The staff at the spa entryway showed zero interest in doing anything more than checking in customers or making the experience worth the price. Upon checking in at 4PM, our room was not ready, so we went to spend time with friends in their room, and noticed it was very warm, 79 degrees according to the rooms thermostat. We called guest services and were told that the AC for the entire property had been drained that afternoon and there would be no AC. The handling of this debacle was poor. We were told everyone else had to deal with it too and they’d send a fan up. The fan didn’t come until we called a second time 90 minutes later and two be clear we had 3 rooms and were given 2 fans. One of the members of our group was able to negotiate a bottle of house wine per room as meager compensation. Finally able to check into our room my friend and I were eager to shake off the afternoon and take nice cool showers but unfortunately we had another surprise waiting for us in our room. It was not the promised bottle of wine but a clump of fecal matter on our toilet. To be clear this was not IN the toilet, it was ON the toilet exactly where ones leg would rub up against be they were to sit. Called the front desk and was told housekeeping would come clean it, no apology, no empathetic response just a curt “housekeeping will come up”. Housekeeping did come up and had a more appropriate response, apologizing and of course cleaning it. Upon a trip to the front desk we were told that we’d be compensated at checkout. Move on to a delicious dinner followed by a good breakfast. The service staff at Kensingtons was good, definitely more hospitable than our experience with the spa and inn staff. Checkout time; looking over the bill we immediately see that no compensation for the bathroom grossness. Upon further questioning were briskly informed we were “given 3 bottles of wine for that”. I’m sorry what? The bottles of wine were agreed upon BEFORE we even checked into our room and by a member of our party who wasn’t even staying in our room. It was a meager compensation for the 80 degree rooms. After much discussion with front desk staff, during which we heard a handful of other unhappy patrons coming and going to dispute charges and note issues, we were told they would take off the up charge from the previous nights dinner. It’s was a $13 up charge. No thank you. More haggling and our breakfast was also compensated. After leaving this weekend I am taking with me the much disappointment. This was a weekend that was intended to destress but caused more than it relieved. At every turn we were met with poor attitudes and felt as though we were causing them a hassle. We were even asked for proof of the bathroom mess. Thankfully we had a photo but why was that even a question! I was hoping to book a ladies family get away weekend here upon checkout but honestly I couldn’t get out of there fast enough and have absolutely no plans to return.…
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Date of stay: November 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Laura R, Guest Services / Front Office at The Spa at Norwich Inn
Responded Nov 21, 2022
Dear Maps67424215785, Please accept our apologies for your latest experience. We would like to reach out to you personally but are unable to connect this screen name with our guest database and contact information. At your convenience, please send the best contact email to AngelaAnderson@thespaatnorwichinn.com and reference, AC Issues/TripAdvisor Review.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I recently had the pleasure of coordinating a business meeting at The Spa at Norwich Inn. From start to finish, everyone at The Inn was a pleasure to work with and went above and beyond to make sure that everything ran smoothly. All of my attendees raved about the food and their accommodations. The meeting room was perfect for our needs and even had a wood-burning fireplace to make our Executive Retreat more pleasant. Whether you are traveling for business or pleasure, The Spa at Norwich Inn would be a great choice. I hope I have the opportunity to return very soon.
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Date of stay: November 2022Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Laura R, Guest Services / Front Office at The Spa at Norwich Inn
Responded Nov 14, 2022
Hi Pamelac863, What a wonderful review, thank you for taking the time to write and share it! We pride ourselves on our customer service and strive to provide you with the best hospitality and event planning support. Have a very happy holiday season, and we hope you'll think of us for your next company meeting--all the best!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We didn’t stay, but used the spa a couple times before. The locker room is a mess – more like something you would expect to find at a YMCA. (Yes I know it’s under construction, but then the price should be adjusted.) There were three people in the sauna – which made it impossible for me to sit or lie down. The hot tub really wasn’t very hot – honestly, I do not know what my $20 resort fee was for. (The massage was perfectly fine – this is all about the amenities and the environment.). The prices are the same as luxury spas in AZ Biltmore, Fairmont, Westin, etc.), but the product you’re delivering is far from upscale
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Laura R, Guest Services / Front Office at The Spa at Norwich Inn
Responded Oct 31, 2022
Dear munrubin, It’s unfortunate to hear that your recent experience was so disappointing. We always encourage our guests to bring any issues or concerns to our attention at the time of their stay so we can reach a quick resolution. We take our hospitality services very seriously and appreciate your patience as we continue with our renovations. Our Management Team has already addressed your feedback with our housekeeping staff. If you would like to discuss your experience further, Tim, our Director of Hotel Operations, would be happy to chat with you. He can be reached at 860.425.3552 or TKenyon@thespaatnorwichinn.com We hope you’ll consider giving us another chance.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were in Norwich for an event and stayed at the Spa at Norwich Inn. The front desk staff was friendly and helpful with check in. Being as we weren't using the spa, and would be out of the room except to sleep I booked a standard room. Had I known the rooms were so small I would have opted for something a bit bigger, but it worked just fine. The room was clean and the bed quite comfortable. It was disappointing that we were not advised when we checked in that coffee was served off the lobby early in the morning. We discovered it the morning we were checking out. There was plenty of parking and the Inn is located in a quiet part of Norwich, so there isn't much close by.
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Date of stay: October 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Laura R, Guest Services / Front Office at The Spa at Norwich Inn
Responded Oct 31, 2022
Dear beetrvln Thank you for taking the time to rate and review your stay with us. We're happy to hear you were comfortable and enjoyed most of your stay. We are sorry, however, to hear that you felt there was nothing to do in the area. Were you able to connect with the Inn’s concierge during your stay about local attractions and events on the property? While our remote location is part of the “escape experience” of our Inn and services, we do have many activity/entertainment options nearby to enjoy. Noteworthy temptations include the Lake of Isles Golf Courses, Mashantucket Pequot Museum and Research Center, Foxwoods Resort Casino, and Mohegan Sun Casino. Nearby you will also find Mystic Seaport and Mystic Aquarium one of the nation’s premier aquariums, along with opportunities for sailing, shopping, and sightseeing. We are located on the Eastern Trail of the Connecticut Wine Trail, where visitors may enjoy the offerings of eight unique vineyards. We hope you’ll give us another chance and we encourage you to also check our Facebook events page for activities on-site.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It seems that the place has a management problem. 1- people at the front desk of the spa and the hotel are unfriendly and seem to be annoyed at all times. You don’t feel welcome at any times. 2- the place is not well maintained, if not cleaned properly. 3- prices are overrated : $90 (including a tip that is mandatory) for a so called 50 minutes pedicure that last really 30 minutes with a 2 minutes foot massage. 4- lastly but more importantly there is a mold issue in the hotel that needs to be addressed. I am allergic to mold and suffered a terrible headache during the entire stay. It is a health threatening issue that cannot be ignored.
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Date of stay: September 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Laura Vasseur Rush, Guest Services / Front Office at The Spa at Norwich Inn
Responded Sep 30, 2022
Dear Stephtravels2014, We are very sorry to hear that your experience was so disappointing. We always encourage our guests to bring any issues or concerns to our attention at the time of their stay so we can reach a quick resolution. We take our cleanliness and customer service very seriously and have forwarded all of your comments and concerns on to our management team. Our Director of Hotel Operations, Tim, would love to talk with you personally about your recent stay at your earliest convenience. He can be reached at 860.425.3552 or TKenyon@thespaatnorwichinn.com.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This review is for the front desk receptionist, Tessa, and executive director of The Spa at Norwich Inn, Tim. This is also for poor follow-up communication by HR and other individuals who stated they would contact our group. Our group of 4 arrived at 1pm on a Saturday and checked in at the front desk with Tessa (as you can use the facilities prior to room check-in). She was initially helpful, and said she would call us to let us know our room was ready at 4. We did not get a call, so at 4:30 we returned to check on the status of our room. We waited another 20 mins to get our room info for the villa package we booked. V helped us with our bags (he was great). We arrived at the villa room 221, and the room overwhelmingly smelled of marijuana as soon as you opened the door. We called the front desk to let them know, and whoever we spoke to on the phone in that moment said they were fully booked and could not move us. They sent maintenance with an air purifier, but said it would take 45m-1hr to even start to have an effect. We then went back to the front desk on our way to the spa (V was also very kind to advocate for us as he had helped us bring our bags in, and then alerted the staff to how heavy the smell was). No one in our group was angry, raising their voice, or disrespectful. Despite being told that they were fully booked, another front desk receptionist was able to put us in a room at the Inn instead of in a Villa, and (at our request) provided us with a mini fridge for the room and two rounds of drinks at dinner. We were happy with the resolution. The front desk associate then asked Tessa to get us the keycards. While standing and waiting for our new room card, Tessa said “So come on, you're telling me you guys have never smoked weed? Not even one time? You all look pretty young". No one responded at first because it was so out of the blue, and when one of us stated "I don't see how that's relevant to the situation at all", Tessa then responded "She just doesn't wanna say it, but that's a yes" instead of stopping or apologizing. It was unbelievably unprofessional. The insinuation seemed to be that we should be fine with the Villa and deal with the smell because of some expectation that we had smoked before, and that we were making an issue out of nothing. The next day at check-out we brought the situation up to discuss it with the executive director Tim (at Tessa's direction, as she dismissed one of our group members when it was brought up at check-out - again, not in an aggressive way, just to let her know that it was uncomfortable. She told us we could speak to the director instead of her). He did not alleviate our concerns nor take steps to rectify the situation in the moment- he seemed surprised that there was any issue. He then offered a free spa treatment for our next visit, but the offer was not compelling enough for us to come back after how it was handled. Our hope would be that the quality of service at the Spa and Inn would match the price you pay to enjoy a "luxury weekend". We, as new guests, were put off by the remark and nonchalant attitude when we explained that it was uncomfortable and unprofessional. A member of our group has since called and left several voice messages with the general manager who has not returned any calls. She also spoke to HR, who ensured her that the GM and president would be alerted and that HR would call back with some sort of resolution. No one has called and it has been a week since our stay. Outside of our experience with all of that, the restaurant staff were wonderful and dinner was excellent. Maria & Sam (our lunch & dinner/breakfast waitresses) were awesome and very friendly. The room we ended up in was smaller but comfortable and met our needs. Overall we will not be returning for another stay and are disappointed with the quality and customer service.…
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Date of stay: August 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Laura Vasseur Rush, Guest Services / Front Office at The Spa at Norwich Inn
Responded Sep 12, 2022
Dear emilykM8622XU, We appreciate your kind words regarding some of our staff, but are extremely disappointed to hear about your recent experience. Our General Manager attempted to call the phone number he has on file for your friend on 9/9, but has been unable to get ahold of anyone or leave a message. He would very much like to discuss your recent visit with you or someone in your group personally and asked for you to call him at your earliest convenience. If easier for you, please feel free to message us directly through our Google My Business portal a best phone and so we can pass it along to him. Thank you for your patience and we hope to welcome you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First let me preface this review by stating that the Norwich Inn and Spa had been "my home away from home" since 1994. I would visit 2 to 3 times annually, staying 2-3 nights each time. I loved their adage "come in pieces leave whole". It was true for the most part for all of these years. The only complaint I had in the past was the food: the dinners were very sub par and sometimes I would not feel so well after eating them. The spa was fabulous, the people, the grounds, etc. I felt as though I could work there as I knew it so well in time. Well, things have changed drastically . In May, I booked several nights. The inn appears more tired now and things seem more haphazard. Staff has changed, except for some wonderful long term people, such as Andrew, the valet. Most of the therapists are new, there are some old timers hanging on. I had a treatment (very nice), relaxed and then went to dinner. FYI, it was a weekday and I was just one of a few people at the entire place/spa. Dinner was striped bass and following dinner for the rest of the following day , I was very ill. I let the restaurant know and they told me that someone from food safety would contact me. They never did. This really messed up almost my entire next day. I had to cancel treatments, etc. Later on, I went for a treatment (very nice again), went to take a shower and was appalled at the conditions of the showers. Mold was growing all over the walls. I checked other showers and this was also the case. I let the spa people know and the spa manager did come to take a look. This is totally unacceptable and very unhealthy. Let me also state that the rooms are very dated, television does not work well (if you like that sort of thing). Another item that slightly bothered me was that I was on a plan which gave you a breakfast and dinner. When I ordered breakfast and asked to switch from potatoes to fruit, they told me there was a $1.50 upcharge. This seemed quite ridiculous, considering the amount of $$ I was spending over these days, as usual. Very petty, in my opinion.. So small, yet it reflects the new mentality of the inn/spa. The new people who work at the spa desk are pretty unfriendly, I find that strange. The front desk people are meh. One does not get that old "welcoming feeling" as in the past. The people at the boutique do not seem to want to be bothered , except for Amy, who is terrific. To be fair, the therapists are very good and the wait staff really works hard. I contacted management after this visit and heard from the hotel manager. He was sympathetic, however, there really was no solution offered. I found that strange after spending around $100,000.00 there over all these years. I then contacted the general manager, he finally gave me his phone # and I called him, he returned my call, I called him back and then no word. Sadly , I will not be returning again to my "home away from home".…
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Date of stay: May 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Laura R, Guest Services / Front Office at The Spa at Norwich Inn
Responded Aug 26, 2022
Dear Linda, Thank you so much for reaching out. We are extremely disappointed to hear about your recent experience and did some research amongst our management team to see if we could find out any further information. Our General Manager had left a second message and didn’t hear back, so he subsequently mailed a letter to the address we had in your account on 6-28-22. It was unfortunately recently returned to sender marked ‘vacant, unable to forward.’ We would like to follow up by sending it to a current address. We value your patronage and would like to invite you to return. Our GM has reached out again to obtain your current address, but if easier for you please feel free to message us directly through our Google My Business portal your new address and we can pass it along. Thank you for your patience and we hope to welcome you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My friends and I came for a night getaway and each of had a facial the morning we arrived. Wendy was my Esthetician and I would not recommend her to my worst enemy. I have never paid as much for a facial and received such little. She rubbed lotion on my arms, did one stroke on the hands, and put hot stones on the blanket for me to pick up. I did not receive a head massage and the pressure from her "neck massage" could have been done better from a toddler with zero hand strength. Once she was done - which, I paid for a 50 min facial and received a 37 min one - she took me into the women's lounge and left me there. I would never have know this weren't normal at this place until my two friends showed up much later, with their esthetician who was actually showing them where to pick a robe, etc, along with a sheet about the what was actually done during their facial. Each of them had hot stones all over their arms, head massages.... I was appalled - THIS is what I paid for?! It was hands down the worst facial I have EVER received. But it doesn't matter because tip is included in the service so no matter how good or bad your person is, she will still receive a sizeable tip. And this is the problem with the Norwich Spa and Inn. Nobody cares. The front desk at the Inn seems put out by answering any questions you have. They look unhappy and it shows through with their poor customer service. The women who take your robes downstairs have no idea what the policies are for returning robes if you're staying as a guest. Everything is overpriced and tip is included in every service - food, juice bar, etc. So no one works hard or cares. No one is friendly, no one makes you feel like you're special to be staying there. Who cares? They're going to get an inflated tip no matter what. I am literally paying to be spoiled and pampered and not once did you get an inkling that anyone cared or wanted you back. The rooms were old, outdated, and dark....this is a SPA, right? Do not go here, there are WAY nicer places for the money.…
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Date of stay: August 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Laura R, Guest Services / Front Office at The Spa at Norwich Inn
Responded Aug 30, 2022
Dear scooter1878, Thank you for reviewing your recent visit and we are hopeful based on the content in this review you are the same person we responded to on Google. Seeing as though your group was late for your appointments, hopefully you can understand our situation, and if you had the time our Spa Director, Lisa Anconia would welcome the opportunity to discuss your visit with you personally. Your business is important to us and we would love to discuss how we could have better accommodated your situation and made your visit as enjoyable as possible. At your convenience, please feel free to call her directly anytime at 860.425.3604 or by email, lancona@thespaatnorwichinn.com.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$199 - $271 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the spa at norwich hotel norwich, spa norwich
LOCATION
United StatesConnecticutMystic CountryNorwich
NUMBER OF ROOMS
90
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Claim Your ListingTHE SPA AT NORWICH INN $171 ($̶2̶9̶4̶) - Updated 2023 Prices & Reviews - CT
Frequently Asked Questions about The Spa at Norwich Inn
Which popular attractions are close to The Spa at Norwich Inn?
Nearby attractions include Mohegan Sun Arena (0.7 miles) and Mohegan Sun (0.7 miles).
What are some of the property amenities at The Spa at Norwich Inn?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Spa at Norwich Inn?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Spa at Norwich Inn?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Spa at Norwich Inn?
Yes, free parking is available to guests.
What are some restaurants close to The Spa at Norwich Inn?
Conveniently located restaurants include Bobby's Burger Palace, Ballo Italian Restaurant, and Seasons Buffet.
Are there opportunities to exercise at The Spa at Norwich Inn?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does The Spa at Norwich Inn have airport transportation?
Yes, The Spa at Norwich Inn offers airport transportation for guests. We recommend calling ahead to confirm details.
Does The Spa at Norwich Inn offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Spa at Norwich Inn?
Many travelers enjoy visiting Old Town Mill (9.5 miles), Avery-Copp House (9.9 miles), and Ashbel Woodward House Museum (8.0 miles).
Is The Spa at Norwich Inn accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.