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The Spa at Norwich Inn

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Guests1 room, 2 adults, 0 children
Traveler (131)
Room & Suite (105)
Dining (15)
Certificate of Excellence


#2 of 6 hotels in Norwich
Certificate of Excellence
The Spa at Norwich Inn is located on 42 country acres filled with perennial gardens and ponds. Oak trees, a reflecting pool and oversized deck compliment the atmosphere of the spa and promote ultimate relaxation. World class spa treatments are available from a wide assortment of services such a massages, body wraps and polishes, facials and much more.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court
Business Center with Internet Access
Conference facilities
Free internet
Hot tub
Indoor pool
Outdoor pool
Heated pool
Breakfast in the room
Vending machine
Banquet room
Meeting rooms
Fax / photocopying
Baggage storage
Gift shop
Non-smoking hotel
Sun terrace
ATM on site
24-hour front desk
Laundry service
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Room features
Non-smoking rooms
Family rooms
Air conditioning
Room service
Flatscreen TV
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Good to know


Full view
58Somewhat walkable
Grade: 58 out of 100
28Restaurantswithin 0.75 miles
2Attractionswithin 0.75 miles
100Room tips
Traveler rating
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Popular mentions
I hadn't been to the Spa in a few years and it was so nice getting back. I especially loved the salt water pool. They had beautiful plants and flowers in the pool area and there was a nice mix of sun and shade to relax in when not swimming. The staff was wonderful. From the front office staff to the bellman who will also shuttle you around the property to the cleaning maintenance staff. Every single one I met in the hallway said good morning or afternoon, asked if I was enjoying my stay or if I needed anything. I had a delicious falafel sandwich on the deck for lunch before my spa treatment. I wish we'd stayed longer as there is just so much to see and do. Looking forward to my next visit.
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Response from savanahmary, Guest Relations Manager at The Spa at Norwich Inn
Responded 5 days ago
Thank you for sharing such a glowing review, Caitlin! We look forward to your next visit, too!
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My sister and I have been frequenting the spa since when it first opened. It was truly great. Well things have changed dramatically. There is an overall downtrodden look to the entire facility. In the past the lobby had the most beautiful, tremendous flower arrangements; well they did have one which was not as large and somewhat wilted. In addition the entire lobby looked like it needed to be refreshed. Check in as always was after 4, so the room is never ready. We had spa reservations at 3:30, we arrived at 2:30 so we had to dig in our suitcases for our bathing suits and etc. in order to arrive at the spa with our comfortable spa attire. The woman at the front desk, who checked us in, did not appear knowledgeable about our request in a room not overlooking the garbage. This was their excuse for our room not being ready when we arrived. Although the entrance into the spa is spa worthy, once you enter the "spa" area you are truly disappointed. The showers, the whirlpool, the meditation room, the entire area needs renovation. The showers appear to have mold spots on the tile, and the shower head is impossible to regulate the flow. The meditation room has the ugliest, shortest beds to meditate on, in addition to playing jazz music. Outside in the indoor pool area there is a water fountain which was "out of order", "REALLY". There was a scones and tea arrangement which they apparently had difficulty getting together; and the wine and cheese get together later in the day was gone; WHY? Not making enough money to sustain that amenity???? That evening, I went out to the casino, arrived back at the spa at 9:45. I had not eaten, went to the bar, ordered a cocktail, and asked the unaccommodating bartender if I could get a sandwich or something to eat?, Definitely no the kitchen was closed. I asked for some pretzels or some snack no they do not have any snacks at the bar; REALLY! He finally was able to find a small package of trail mix. The only "good" remaining quality of the Spa was the bellhop who greeted us; went off duty and returned later that evening, not on duty and was able to help me with my Uber account. Kudos and excellent staff member even when not on "duty". I write this article with sad memories of the spa that I remember fondly. Frances Casale
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Response from savanahmary, Guest Relations Manager at The Spa at Norwich Inn
Responded 1 week ago
Hi Frances, Thank you for returning to our spa, and thank you for taking the time to share the details of your most recent visit. Your feedback is very valuable to us and it's unfortunate to hear we did not exceed your expectations this time around. Our Spa Director, Marie, will be reaching out to you shortly.
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Arrived and had no difficulty checking in. Staff seemed very friendly just to note it appears that there are no elevators so if you have a reservation on the second floor you’re going to have to carry your luggage up the steps unless you have the bellhop help you. We stayed in room two which is right at the top of the steps the view was of the parking lot trees and shrubbery. The room itself was a good size that had two bathrooms with single sinks. We were not there for the spa however there were a lot of people walking around in robes. The siding for this hotel is very green hilly lots of trees. There are some pools on site which she would have to walk to and also there are multiple cottages On property as well. I did order ice as there are no ice machines and it was never delivered. The pub on the first floor has a very receptive and interactive bartender. She was very accommodating and friendly. Overall a nice hotel
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Response from savanahmary, Guest Relations Manager at The Spa at Norwich Inn
Responded 2 days ago
Thank you for choosing to stay with us, kevinrX233PZ! We hope to welcome you back soon! We do have an elevator to assist guests with luggage and our team is always ready to help, so next time you stay with us, please let us know and we'd be happy to direct you to our elevator. Otherwise, it's wonderful to hear you enjoyed your visit!
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OK, a very good friend likes to go spa hopping with some of her friends from Boston, so we picked The Spa at Norwich Inn as a good place for us to have a reunion of sorts. We try to see each other a couple times a year since we no longer live nearby (she in Boston me in NYC), and this seemed like a good middle ground for us with the advantage of it being a spa, something we both enjoy. We stayed for two nights Friday-Sunday in June. We lucked out because the weather was phenomenal, and while the hotel has nothing to do with the weather it definitely would affect your stay there. If your stay happens to be rainy I would assume you would have a different experience than we did. First the pros, of which there were many: 1. The grounds of the spa are absolutely beautiful, and there are so many different areas to explore (between inside and outside) that even though one would assume form the very full parking lot that the hotel was pretty full while we were there you always felt a bit secluded. You would see people happily in white robes of course, but you never felt crowded because there are just so many beautiful places to go and see and relax. 2. Our room was very large with a separate living room from the bedroom, which was nice because we did use the pullout bed and it was far enough away from the bedroom area that we each felt we had privacy and didn't hear anyone SNORING :). The bathroom was really large too. 3. EVERYTHING was immaculate. The spa was spotless. The grounds were extremely well tended. The hotel itself was beautifully taken care of and our room was spotless. The restaurants were also completely spotless. 4. The spa facilities in the main building are fantastic. We each had a treatment that was wonderful. The pool was lovely. The juice bar was great and the attendants really polite and upbeat. The bathrooms were spotless and had great lockers four our stuff. It wasn't lacking in anything. The relaxation room was perfect. Honestly the spa at the main building was fantastic. The person who gave me my treatment was fantastic and the treatment itself was SO relaxing and wonderful. 5. I like the fact that you can charge everything to your room and that a %15 gratitude is automatically added and that even more important everyone made a point to tell you that it was added so there was no confusion. 6. This place is really a bargain! Overall meals, drinks, and the stay itself were much cheaper than I had anticipated. 7. Great cocktails! 8. Almost everyone we encountered that worked at the Inn was super helpful and friendly. great service (mostly) 9. Very easy to get to from both Boston and NYC. 10. I hate when a hotel is noisy, and from our room, which wasn't secluded in any way (room #39) we almost never heard a peep from outside or any other room. We weren't in it much to sleep, but our sleep was definitely not disturbed in any way either night. Now, the negatives, which I feel are important to note, though there aren't many. 1. We were informed by a staff member about a coed spa (most of the indoor spa at the main Inn are segregated (males on one side. females on the the other), which is fine, but they knew that we were friends of opposite sex catching up so they told us about this coed spa that is on the property. It's past a complex called "the villas". It's an easy enough walk to find it, but I wouldn't advise it. It's sort of a...public pool. I think people live in the villas on the property (either full time or for extended stays) and this is there...well...pool. So, there aren't any of the amenities there are at the actual inn. So, if you forget a water, juice, robe, or ANYTHING you are going to go back to the main inn to get it. There is a phone there that I think you can call the main inn to get things delivered to you (they do offer to drive you to it in a golf cart which is nice), but nothing is convenient there. And it was loud with children (being children) and crowded. It honestly felt like some public pool. It's almost a detraction rather than a plus. Yes it is coed, but we got out of there as soon as we realized that we couldn't even get a water if we needed one. Plus we couldn't hear ourselves talk. It's not awful, and I don't mean to make it sound that way, bit it's not nice, and has a totally different vibe than the actual Inn. As I said...it's more a public community pool with no amenities. 2. The food was awful. Almost without exception. When the food wasn't awful the service was. We ate in the pub the first night. OK, that actually was decent, and the waitress at the pub was really friendly and helpful. She even gave us a bag of ice to take to our room because oddly there are ice buckets in the room but no ice machines anywhere. You can call room service to get it, but why do that just for ice? We had breakfast in the restaurant on the deck Saturday morning. That morning the breakfast was decent, but the service was AWFUL. We almost left it took so long for a waiter to even acknowledge us. It took ages to get our smoothies and food. We just grabbed lunch at the bar near the spa which while staffed by really friendly people and very quick consisted of tap water and wraps that were the quality you get at a Pret or Starbucks. Mine fell apart after the first bite. We didn't finish, and just went back outside to enjoy the beautiful grounds on a beautiful day. We had dinner than night at the restaurant and this was my biggest issue. Yes it was rather busy and there was a large table of about 10 people sitting next to us, but our waitress was either A. A very bad waitress B. Totally overwhelmed C. Didn't care about us at all D. All of the above or something I can't figure out. She wasn't exactly rude, but just kind of didn't give a sh*t about us. She was harried which made us feel harried and nearly threw our food on the table when she brought it out. She hardly checked on us at all during the course of dinner and just wasn't friendly at all. Not unfriendly, just...not friendly. And the food was terrible. My steak, which I asked for medium rare was more well done. It was more well done than the bacon I asked for to be charred the next morning, which brings us to Sunday's breakfast back on the outdoor deck, which was AWFUL. This time our waiter was super nice, and quick, but the food was TERRIBLE. I made the mistake of getting another wrap, which again was of the quality you find at a Pret in a plastic package and fell apart. Everything lacked taste. We regretted not checking out and eating breakfast elsewhere. In short we knew this wasn't going to be a five star resort like Cliff House in Ogunquit or The Dolder Grand in Zurich, so we were basically very happy. As I said this is a really affordable and convenient place to go! I think it would be best to go there for an afternoon at the spa and to wander the grounds than to stay there and try to find a decent meal. This is a place I would recommend visiting if you happen to be in the area of vacationing in Mystic.
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Response from savanahmary, Guest Relations Manager at The Spa at Norwich Inn
Responded Jun 11, 2019
Hi awmlasasso, Thank you for sharing the details of your experience. We are honored you chose us to reconnect with your friend, and it's wonderful to hear you enjoyed your room as well as our grounds and amenities. Our team works hard to ensure each guest's dining experience is just as unique and memorable as the rest of their stay, and we are disappointed to read your feedback. We will pass your comments on to Lisa Zibbideo, our Restaurant Manager. We hope to welcome you back soon!
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It may be the cleanest room I have ever stayed in, …but we did not sleep well. The bathroom was spotless, … but why did they not change the waste lines (plumbing in the floor) of the toilet, and put the toilet against the wall, instead of leaving it in the middle of the room, causing you to be a contortionist reaching for the toilet paper? Our bed was uncomfortable and we tossed and turned all night. I woke with a very stiff neck. The glass in our window was clouded. ... but the hotel property was well manicured and beautiful. We were not thrilled with Kensington's, their fancy dining venue (reviewed separately). ... but there is a lot of potential.
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Response from savanahmary, Guest Relations Manager at The Spa at Norwich Inn
Responded Jun 7, 2019
Hi differentname, Thank you for sharing the details of your recent stay with us. While we’re happy you enjoyed the hotel property, it is unfortunate to hear you did not sleep well in your room. We do our very best to ensure each room is exceedingly cozy for our guests. If there are any other concerns you would like to share Tim Kenyon, our Director of Hotel Operations, would be happy to speak with you. He can be reached at 860-425-3552 or via email at tkenyon@thespaatnorwichinn.com.
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$146 - $354 (Based on Average Rates for a Standard Room)
the spa at norwich hotel norwich, spa norwich
United StatesConnecticutMystic CountryNorwich
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