There are a lot of wonderful things about the spa at Norwich, particularly the stuff, who were amazing, and the grounds, which were breathtaking. However, there were a few things that made the stay less than ideal. Primarily, the lack of vegetarian options. The chef was kind enough to go off menu for us, and made a lovely risotto, but as the website explicitly states there are vegetarian options, I was disappointed. Also, I know the staff asked ahead of time to accommodate us, which didn’t happen. Secondly, the music in the spa is apparently shared with the music in the restaurant. That means occasionally, during my lovely and very relaxing spa treatments, we had raucous, up beat jazz music! It was not a particularly calming experience, which was a shame as the treatments themselves were amazing. Overall I would recommend this place, but with some caveats.…
My friend and I planned a quick overnight just to get a break from 2020. We both bought the Rejuvenation Package and LOVED our treatments (massages, facials and body wraps). I only wish there was some furniture in the waiting area of the spa - it was confusing that we couldn't sit there where doors could be open for ventilation but were encouraged to go sit in The Conservatory which I think is a slightly smaller space that has no outside access or windows. We found it odd that in some spots of the resort (the Gallery and by the business center) seating was fairly plentiful, but near the spa it was SRO. An employee said it was because it was a Personal Care area (?) and needed 6 ft of social distancing. 6 ft is 6 ft if it's for personal care, waiting in line, going to work...... Dinner, breakfast and lunch in Kensington's were delicious and the beds were comfortable. The Norwich Inn & Spa is always consistent and the staff did an excellent job within their Covid limitations. We will be back!…
My hubby and I did a lovely overnight trip when we heard about the Spa at Norwich Inn via TravelZoo. While we can't remember the nice ladies at the front desk and our waitress at the restaurant at Kensington, I do know that the waitress working Kensington's the evening of Friday, 10/30 was absolutely delightful. The front desk agent who worked the afternoon of Friday, 10/30 and again Saturday morning 10/31 was truly genuine and sweet. A special shoutout to Ishvan (unsure of spelling) the Hungarian bartender. He made wonderful small talk with my husband and we really enjoyed his special cocktails and friendly service. We booked a villa king room and were super cozy by the fireplace and outdoor balcony. Thank you to the entire team at the Spa at Norwich Inn. While we can't remember all of the names, the A+++ service sticks out to us.…
We have been coming to the Spa at Norwich for years, and we keep coming back because they provide the most wonderful customer care. Every service such as the door service, the check in, and the rooms, the spa services, the restaurant, the room service, was exceptional!! This is the reason we keep coming back, they make you feel very special!
Spa massages were wonderful! Dinner apps were great! The famous ship dish very unique and tasty! Dinner itself was just ok. Blackened tuna and vegetables were smothered, and drowning in an overwhelming sweet sauce. The Braised beef gravy very gelatinous. The breakfast is great. Package was pricey considering pool and other amenities closed due to covid.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing