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EVEN Hotels Norwalk

Traveler (128)
Room & Suite (73)
Dining (14)

About

#2 of 12 hotels in Norwalk
Location
Cleanliness
Service
Value
GreenLeaders Silver level
The Heart of Our City beats a little stronger here Well-coming Wellness at EVEN Hotel Norwalk, CT. This four-story property set in Norwalk, CT, offers 129 guest rooms with unique features that are refreshing to our guests. Located near city attractions like Norwalk Islands, the Maritime Aquarium at Norwalk and Connecticut state parks. Our hotel is easily accessible from the Westchester County Airport (HPN) in White Plains, New York. Whether you’re traveling for business or leisure you won’t have to compromise your wellness routine. As one of the first EVEN Hotels in the world, our facility is designed to help our guests maintain a healthy lifestyle while traveling. Keep active with in-room fitness zones for private workouts and eat well when you choose from our selection of healthy food and beverage options. Start and end your day at EVEN Hotel Norwalk as we provide you with the essentials for your healthy lifestyle.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free parking
Restaurant
Bar/Lounge
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Quiet
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Hotel deals

Location

Full view
Contact
426 Main Ave, Norwalk, CT 06851-1173
Getting there
Westchester County Airport16 mi
Long Island MacArthur Airport30 mi
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498Reviews
8Q+A
97Room tips
Traveler rating
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Popular mentions
A great boutique hotel, inviting and ingenious in its design & offerings. This hotel has great perks: exercise equipment, bicycles. A shout out to GRISEL who was so attentive and kind! Thanks, GRISEL!
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+1
Very nice place what got me was I’m into energy, rocks and crystals so when I saw my view in my room I had to appreciate the craftsmanship in building a hotel this close to mountain rocks. Something about rocks I love so Connecticut as a whole is nice place to visit for the energy it creates also this hotel is situated close to a wine and spirits where a good Malbec ALAMOS is a great selection I recommend then mosy over to Brasítos restaurant right next door to the hotel and have a excellent meal! 👌🏾 All good here had a good time!!!
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Response from Departure816115, General Manager at EVEN Hotels Norwalk
Responded 2 weeks ago
Dear blockchainnewsnetwrk, We appreciate the great review and we have to agree with you, Connecticut is a wonderful place. When you pair the product of the hotel with the fantastic service within these doors, it makes for a phenomenal experience. Please come back and see us again! Be well, Claudio Chief Wellness Officer - GM
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I have been to hundreds if not thousands of restaurants, hotels, shows, etc, and while my review count may not reflect it, I can admit I’m leaving posts out of my honest experience. To any establishment that I have ever given a one star rating to, I genuinely apologize (except the Hard Rock in Vegas), because NOTHING in the world that I have ever experienced can compare to the Even Hotel in Norwalk. I arrived on Friday June 7 to check into my room, and stood at the front counter for approximately 10 minutes with no one acknowledging me. The phone was ringing off the hook, but no one even looked up to make eye contact. I understand when things are busy, but acknowledge that I’m there. A young man was being trained, and come to find out, he had checked someone else into my room. The young woman training him, with long hair (rooted black, and the remaining hot pink) could not have cared less. How could you check someone else into my room when you need an ID and credit card? I was passed over to a gentleman named Marvin, who was an absolute professional, and made sure to rectify the situation as quickly as possible. A manager came over, never spoke to me or acknowledged me, as they attempted to come to a solution. She promptly walked away, and Marvin went through everything with me, assuring I wasn’t going to be charged for multiple rooms, and that the mix up would be taken care of immediately. He printed me a receipt showing that my card was only charged once, which was greatly appreciated. While I was checking in, the other two were allowing people to cut the line and address their concerns for everyone to hear. Who’s reservation was lost, who’s keys didn’t work, etc while customers stood in line unacknowledged. The female who was training actually walked away from the desk with a guest for an extended period of time, while the young man stood there entirely useless. He didn’t even feel it was appropriate to answer the phone, so Marvin was handling double duty. From there, the nightmare continued. The hotel is pet friendly which I understand, but the restaurant and bar is not where owners should be gathering for play dates with their dogs. You have to walk through the “bar area” to get to the elevators, at which point several other guests had to tell me not to be afraid of their dogs who were sniffing and jumping at me. The path to the elevators is also the same as where the bar stools are, and with the customers lounging, you had to step into the “dining area” to get by. The bathroom is closed only by a sliding frosted glass barn door, which is not enough to give privacy or contain odors. The hotel is brand new, so it is spotless (housekeeping was also VERY pleasant and well mannered), the bed was quite comfortable, and everything seemed to be in working order. Outside of this, it is simply atrocious. The customer service is horrific, and had it not been for Marvin, I would’ve promptly walked out. Hopefully the hotel realizes that he is an asset to their staff. In a final insult to injury, my room was $95 for the evening (weekend corporate rate), and the incidental hold was $75 a night. If you are staying here on your own dime, make sure to plan accordingly. $75 a day in holds is quite obnoxious IMO. I’m an IHG Platinum member and have had incidental holds at the Intercontinental and Kimpton at cheaper rates. No vending machines, just a “hydration station” that needs your hand in front of the sensor to turn on, and then spills ice and water all over your hand. No dressers to store clothing, awkward room set up, and you share the exercise equipment with prior guests. They provide Lysol wipes to wipe down mats before hand, but it seems unsanitary and quite gross.
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Response from Departure816115, General Manager at EVEN Hotels Norwalk
Responded 2 weeks ago
Dear jamesbJ8487WD, Thank you so much for sharing your experience with our hotel. I am so sorry about the disappointment you had with the customer service you received. We always aim to provide top notch services for all of our guests that is why I regret to see that you did not have a great experience. I am truly sorry for any inconvenience this issue may have caused you during your stay and your comments will be shared with our management team to properly address your concerns. We hope that you will give us another chance when you visit Norwalk. Be well, Claudio Chief Wellness Officer GM
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We really enjoyed the ambience, reception decor, and comfort of the rooms. But the housekeeping left much to be desired. The housekeeper totally failed to show on one day and when she did show the next, we failed to receive any cups or soap. Although the front desk supplied the items after we called this was no excuse for the breakdown in service
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Response from Departure816115, General Manager at EVEN Hotels Norwalk
Responded 2 weeks ago
Dear Gargli, Thank you for taking the time to share your feedback regarding your past stays. I am pleased with your kind comments regarding our. On the other hand, it is saddening that some aspects of our services did not live up to your expectations and I sincerely apologize for that. Rest assured that your comments are duly noted and will be considered towards our improvement. I do hope that you will give us another chance to show you how great our hotel can be. Be well, Claudio Chief Wellness Officer GM
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Even Hotel is an amazing find! Best experience in Norwalk. Shout out to Cassandra, Marvin and Brendan who make the experience complete! They are the friendliest, most accommodating hospitality team around.
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Response from Departure816115, General Manager at EVEN Hotels Norwalk
Responded May 20, 2019
Dear Matt00033, Thank you for the amazing 5 star review of EVEN Hotels Norwalk! We are delighted to hear that you had the best hotel experience in Norwalk. Cassandra, Marvin and Brendyn are super stars and we are so proud to have them in our team. We look forward to WELLcoming you back again soon! Be well, Claudio General Manager
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PRICE RANGE
$90 - $185 (Based on Average Rates for a Standard Room)
LOCATION
United StatesConnecticutNorwalk
NUMBER OF ROOMS
129
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