Hotel Zero Degrees Norwalk
353 Main Ave, Norwalk, CT 06851-1508
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About
#1 of 12 hotels in Norwalk
Location
4.2
Cleanliness
4.7
Service
4.4
Value
4.4
There is nothing typical about the Hotel Zero Degrees Norwalk. From our ideal setting in the heart of Norwalk to the picturesque rooftop terrace, we’ve designed a hotel for travelers who want something different.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Free shuttle or taxi services
Business Center with Internet Access
Conference facilities
Rooftop terrace
Parking
Wifi
Restaurant
Shuttle bus service
Banquet room
Meeting rooms
Baggage storage
Convenience store
Currency exchange
Newspaper
Non-smoking hotel
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Green
Languages Spoken
English, Spanish
Location
36Car recommended
Grade: 36 out of 100
21Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
Contact
353 Main Ave, Norwalk, CT 06851-1508
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641Reviews6Q+A100Room tips
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I was traveling on business in the area, checking in on a Monday evening (after working a full day) and checking out Thursday morning. Turned out that the job took longer than planned and I'd have to come back the following Sunday through Tuesday and I was only too happy to stay here again based on my 100% great experience the first week. My room was clean, very comfortable and stylish. My bathroom very spacious and there was plenty of hot water and good water pressure in the shower. I forgot a drawer full of clothing and other odds and ends, but housekeeping bagged it up and had it waiting for me when I returned. The front desk staff was to a person attentive, helpful, and cheerful The attached restaurant, Siena, is fantastic ... and I've been to Italy and eaten in Siena. Authentic Italian, not red gravy, and definitely the best hotel restaurant I've ever eaten at. First night I ate there out of inertia, but came back every night I stayed and was not disappointed. I'm almost hoping I have to travel back to area on business so I can stay here again. …
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Date of stay: February 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We thought this hotel was great for an overnight. Customer service was great- friendly helpful staff at the front desk. Shower was amazing, bed was comfortable. Had a drink at the restaurant and it was great, friendly bartenders. Good location also.
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Whoever gives this hotel anything more than one star has to have an investment in it. This rates as the second worst hotel we ever stayed at. The worst hotel was a choice privileges hotel in Texarkana. It's so retro that the mattress and pillows are from WWII era. The bedside tables were metal. Clanked every time you put something on them. We're a couple and had to ask for 2 hand towels every day we were there. They ran out of facial tissues and we were told the order hadn't come in yet. The "hot" water in the beverage area was luke warm. Had to go to the gym to get "hot" water. They ran out of tea bags. Then there were the nightly trains blowing their horns. Fortunately, our room faced the street and not the train tracks. The only good thing I can say about this hotel is that the K-cups in the room were very good.…
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Date of stay: December 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kevin Gross, General Manager at Hotel Zero Degrees Norwalk
Responded Jan 23, 2023
Dear Stay28987775379, Thank you for taking a moment to review your recent visit to Hotel Zero Degrees Norwalk. We are truly saddened to hear that your stay with us fell well short of expectations. We know a good night’s sleep is very important, and we are truly sorry our pillows and mattress did not provide you with a comfortable setting to get proper rest. We are planning a full-scale renovation for later this year in to 2024, so your feedback regarding the bedding and bedside tables is very much appreciated. Please feel free to reach out to me directly if you wish to discuss your stay further. We hope you will consider Hotel Zero Degrees during your next visit to the area. Regards, Kevin Gross Director of Operations 203-750-9800
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent bar and restaurant on site. Alex was our server and really went out of his way to provide us with great service and recommendations for the food. We love the salmon, calamari, focaccia bread and the specialty drinks. We were also able to meet the manager Brandon, who is very pleasant. The ladies at the front desk were always very nice and the housekeeping staff was always very polite in the hallways. Please know if you are walking on the backside a Hotel the train can get noisy.
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Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I stay at Hotel Zero a few times a year - I'm an out-of-state employee and this hotel is very close to my building. Everyone I've ever met working at this hotel is so kind and helpful. Also, the restaurant here is fantastic! The bartenders craft the most amazing drinks and the food is out of this world. Whomever made my spaghetti carbonara on Tuesday night (11/29) is my new best friend :-)
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Date of stay: November 2022Trip type: Traveled solo
Value
Location
Service
Room Tip: Be careful with the shower doors - if you don't close them just so you can flood your bathroom...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Loved the hotel, clean, awesome gym, and the staff was super friendly and accommodating. The restaurant and outdoor seating was awesome too will stay again every-time I’m in town to see the family !
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Date of stay: November 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Very clean property that provides exceptional service. I have stayed at this property on several occasions and never been disappointed. Nice location and not far from dining options in sono. Also Stamford is a 10 minute drive with many other options to choose
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We were a large wedding party, and I was very disatified with the accomodations at Hotel Zero. This particularly relates to the attached restaurant Siena who was extremely difficult in working with us in trying to create pre and post wedding events for our guests. The event manager was dishonest about costs and facility arrangements so we had to make plans on our own. We attempted to gather in the public lobby to sit, talk and laugh and were asked to leave.
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Date of stay: October 2022Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Kevin Gross, General Manager at Hotel Zero Degrees Norwalk
Responded Nov 7, 2022
Dear Susan Jur, First please allow me to thank your entire group of family and friends for choosing to make Hotel Zero Degrees Norwalk a part of your wedding weekend. On behalf of our entire team, we would like to apologize if negotiations with the Siena restaurant team clouded what was still hopefully a memorable weekend. From what I was told by the team at Siena, they did try their best to reach an agreement with someone within your party, however after numerous disagreements over different aspects of the event, they were unable to make it happen. At that point another client who was interested in booking the space secured that date and time. After hearing that your party and Siena were unable to reach an agreement, the hotel team did try and work out a complimentary space for friends and family of the wedding to gather following the reception, however that arrangement required a waiver outlining the rules to be signed and returned, and unfortunately it never was. At that time, someone else did secure that space as well for the following morning, forcing us to stage a close the space for that event. Please feel free to reach out to me directly should you wish to discuss further, Thank you and Happy Holidays Kevin Gross Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed her for a wedding on 8/27. There were 3 wedding groups staying at the hotel and we didn’t here anyone. The lobby area is great for gathering and the hotel staff went out of their way to make us feel comfortable. The bed was comfortable and our room was very clean. The rugs in the hallway are worn, but I understand there will be a renovation over the winter.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel is great location and Siena restaurant is excellent. Hotel is run down and in desperate need of Reno. Shaby stained hallways, Grimy grout in bathrooms, chipped and worn paint in rooms and worn and stained furniture.
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Date of stay: September 2022
Rooms
Cleanliness
Service
Room Tip: Staff said Reno is comingg in Jan. Wait for a year to stay
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Kevin Gross, General Manager at Hotel Zero Degrees Norwalk
Responded Oct 18, 2022
Dear fishmanj13104, Thank you for taking a moment to post this review on Hotel Zero Degrees Norwalk. We appreciate your valuable feedback and apologize for your poor experience. Please know we have been working closely with our maintenance and housekeeping teams to identify any damaged or worn furnishings and fixtures and have them repaired or removed. With that being said, we are planning a full-scale renovation for winter 2022, into 2023. Thank you for dining with Siena, and for your positive feedback. I will be sure to share this review with their team. We would love the opportunity to welcome you back once the renovation is complete, and show you just how wonderful as hotel this truly is. Regards, Kevin Gross Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$160 - $240 (Based on Average Rates for a Standard Room)
LOCATION
United StatesConnecticutNorwalk
NUMBER OF ROOMS
96
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Frequently Asked Questions about Hotel Zero Degrees Norwalk
Which popular attractions are close to Hotel Zero Degrees Norwalk?
Nearby attractions include Jerry's Artarama (0.02 miles).
What are some of the property amenities at Hotel Zero Degrees Norwalk?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Hotel Zero Degrees Norwalk?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hotel Zero Degrees Norwalk?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Zero Degrees Norwalk?
Conveniently located restaurants include Brasitas, Savor Healthy Pizza, and Cafe Dolce.
Are there opportunities to exercise at Hotel Zero Degrees Norwalk?
Yes, guests have access to a fitness center during their stay.
Does Hotel Zero Degrees Norwalk have an airport shuttle?
Yes, Hotel Zero Degrees Norwalk offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Zero Degrees Norwalk?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Zero Degrees Norwalk offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Zero Degrees Norwalk?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hotel Zero Degrees Norwalk?
Many travelers enjoy visiting Lockwood-Mathews Mansion Museum (2.1 miles), Westport Museum for History & Culture (3.4 miles), and Norwalk Historical Society Mill Hill Historic Park (1.7 miles).