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The Boardwalk Hotel

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446 Reviews from our TripAdvisor Community

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Showing 390: English reviews
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Reviewed 3 days ago NEWvia mobile

Sad to see. Great facilities, shocking services at the in house bar. No popular brands available for the last 3 days (JW Black). Attitude in too if it. We have 200 people here and no focus on consumer. Staff wth attitude. Very sad & unacceptable S

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Helpful?
Thank Sergio F
tiisetso_sekwati, Guest Relations Manager at The Boardwalk Hotel, responded to this review

Dear Sergio F, Thank you for taking the time to provide us with your valued feedback. We value your business and sincerely regret that the service was not what you expected and deserved. I will be sure to address this issue with the relevant departments. Please accept our sincere apologies for the inconvenience this may have caused to you during...

Reviewed 3 days ago NEW

Nice setting overlooking the ocean. Good sized, clean rooms with all facilities. Breakfast excellent but did not have dinner there. Adjacent to the Casino if you like that sort of thing. Good, friendly staff.

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Helpful?
Thank Peter I
tiisetso_sekwati, Guest Relations Manager at The Boardwalk Hotel, responded to this review

Dear Peter I, We are absolutely thrilled about your great feedback and that you enjoyed your stay with us as well as the various other glees the Boardwalk Complex had to offer. Thank you for choosing the Boardwalk Hotel, Convention Centre & Spa, we hope to welcome you back soon. Kindest Regards, David T Sekwati Guest Relations Manager

Reviewed 6 days ago NEW

It is a huge, fairly impersonal 5* star with huge rooms and lovely sea views from the rooms. We started off with a small room and asked to change, the staff were very helpful and we did change to a much nicer, larger room. Such a shame that we were only there 1 night, as part of our Titan tour....

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Helpful?
Thank Petra J
tiisetso_sekwati, Guest Relations Manager at The Boardwalk Hotel, responded to this review

Dear Petra J, We are absolutely thrilled about your great feedback and that you enjoyed your stay with us, we hope to welcome you back soon and that you will enjoy the various other glees the Boardwalk Complex has to offer. Thank you for choosing the Boardwalk Hotel, Convention Centre & Spa, Kindest Regards, David T Sekwati Guest Relations Manager

Durban, South Africa
Reviewed 3 weeks ago via mobile

We were only passing through so we only stayed one night, wish we could have stayed longer. I found everything about the hotel beautiful and elegant. The staff was great and very attentive. Can't wait to return

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Helpful?
Thank Smellycatmelissa
tiisetso_sekwati, Guest Relations Manager at The Boardwalk Hotel, responded to this review

Dear Smellycatmelissa, We are absolutely thrilled about your great feedback and that you enjoyed your stay with us as well as the various other glees the Boardwalk Complex had to offer. Thank you for choosing the Boardwalk Hotel, Convention Centre & Spa, we hope to welcome you back soon. Kindest Regards, David T Sekwati Guest Relations Manager

Reviewed 3 weeks ago

All rooms over look the bay, great view! Rooms are excellent and what you would expect from a 5 star hotel. Unlimited wifi available throughout the hotel. The bar is well worth a visit, albeit a smoking room, staff were very attentive and friendly, sports TV is on most of the day!, staff are Man Utd fans, (and why not!)....

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Helpful?
Thank neil d
tiisetso_sekwati, Guest Relations Manager at The Boardwalk Hotel, responded to this review

Dear neil d, Thank you for taking the time to provide us with your valued feedback. Your comments have been forwarded to & acknowledged by the relevant management for attention. We do hope to welcome you back soon and that you will find improved services, trusting your next stay will be as enjoyable as the last. Kind regards, David T...

Cape Town Central, South Africa
Reviewed 3 weeks ago

Having married in Port Elizabeth in 1976, we thought it would be great to go back to where it all began after an absence of 37 years. We chose the Boardwalk because we thought that it might be as special as the occasion. We weren't disappointed; in fact we were overwhelmed by the exceptional service levels from the concierge, from...

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Helpful?
Thank BigEd26
tiisetso_sekwati, Guest Relations Manager at The Boardwalk Hotel, responded to this review

Dear BigEd26, We are absolutely thrilled about your great feedback and that you enjoyed your stay with us as well as the various other glees the Boardwalk Complex had to offer. Thank you for choosing the Boardwalk Hotel, Convention Centre & Spa, we hope to welcome you back soon. Kindest Regards, David T Sekwati Guest Relations Manager

Nottingham, United Kingdom
Reviewed 3 weeks ago

I was put off by guests referring to this hotel resembling a Disney hotel. I get where reviewers are coming from with the Disney turrets. However, this is a beautiful, superior hotel. Interior decoration is stunning. Staff are friendly and helpful. Our room was delightful. I loved the bathroom with the stand alone bath. The shared terrace, with views over...

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Helpful?
Thank GinneyRose45
tiisetso_sekwati, Guest Relations Manager at The Boardwalk Hotel, responded to this review

Dear GinneyRose45, We are absolutely thrilled about your great feedback and that you enjoyed your stay with us as well as the various other glees the Boardwalk Complex had to offer. Thank you for choosing the Boardwalk Hotel, Convention Centre & Spa, we hope to welcome you back soon. Kindest Regards, David T Sekwati Guest Relations Manager

Greater Johannesburg, South Africa
Reviewed 4 weeks ago

The hotel is situated in the prime spot in PE right next to the beach and part of the Casino complex, The rooms are very well appointed and the service is impeccable. The food is well above average and this hotel is highly recommended.

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Helpful?
Thank hendrix2015
tiisetso_sekwati, Guest Relations Manager at The Boardwalk Hotel, responded to this review

Dear hendrix2015, We are absolutely thrilled about your great feedback and that you enjoyed your stay with us as well as the various other glees the Boardwalk Complex had to offer. Thank you for choosing the Boardwalk Hotel, Convention Centre & Spa, we hope to welcome you back soon. Kindest Regards, David T Sekwati Guest Relations Manager

Reviewed 4 weeks ago

Our room had a beautiful ocean view. The room oozed of style and class. The reception ad foyer is very grand and all the staff are professional and friendly. The breakfast was excellent and well worth it and we were spoilt for choice for dinner. All in all a 5 star experience and well worth the spend.

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Helpful?
Thank Deen M
tiisetso_sekwati, Guest Relations Manager at The Boardwalk Hotel, responded to this review

Dear Deen M, We are absolutely thrilled about your great feedback and that you enjoyed your stay with us as well as the various other glees the Boardwalk Complex had to offer. Thank you for choosing the Boardwalk Hotel, Convention Centre & Spa, we hope to welcome you back soon. Kindest Regards, David T Sekwati Guest Relations Manager

Stockholm, Sweden
Reviewed February 16, 2017

The reception was excellent and the lobby and lounge are really nice. The room we had was beautiful with views of the ocean and the pier and the bathroom was extraordinary. We had dinner at the restaurant and the ambition was high but everything was tasteless and the meat was overcooked. The breakfast the following morning was even worse. If...

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Helpful?
1Thank VegasDaniel
tiisetso_sekwati, Guest Relations Manager at The Boardwalk Hotel, responded to this review

Dear VegasDaniel, Thank you for taking the time to provide us with your valued feedback. Your comments have been forwarded to & acknowledged by the relevant management for attention. We do hope to welcome you back soon and that you will find improved services. Thank you for choosing the Boardwalk Hotel, Convention Centre & Spa, we hope to welcome you...

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Wheelchair access
  • Beachfront
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Babysitting
Official Description (provided by the hotel)
The Boardwalk Hotel, Convention Centre and Spa charmingly captures the grace and detail of Victorian architecture whilst incorporating every modern convenience. The result is a refreshing blend of refinement and urban vogue set against the azure backdrop of the Indian Ocean. Boasting 140 sea-facing guestrooms with an average room size of 39m², the hotel's unique variety of accommodation options satisfy every requirement and offer modern conveniences such as plasma screen TVs, luxurious beds, mini bars and bijou balconies. The 5 Star Boardwalk Hotel is the most exciting leisure attraction in the Eastern Cape, offering 24-hour entertainment and superior conference space. ... more   less 

Additional Information about The Boardwalk Hotel

Address: Corner Lodge & Beach Road | Port Elizabeth, Summerstrand, Port Elizabeth 6001, South Africa
Location: South Africa > Eastern Cape > Port Elizabeth > Summerstrand
Price Range: $162 - $294 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Boardwalk Hotel 5*
Number of rooms: 140
Reservation Options:
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Also Known As:
The Boardwalk Hotel Port Elizabeth/Summerstrand
Hotel Style:
#2 Luxury Hotel in Summerstrand
#2 On the Beach Hotel in Summerstrand
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Questions & Answers

Here's what travelers have asked, with answers from The Boardwalk Hotel staff and other travelers.
12 questions
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birmingham england
7 months ago
Port Elizabeth, South Africa
1 month ago
Slough, United Kingdom

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Questions? Get answers from The Boardwalk Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Sea view essential.”
 of 5 bubbles 261peteri, 3 days ago | Read review
“If you can, choose a suite looking out over Hobi Beach”
 of 5 bubbles BigEd26, 3 weeks ago | Read review
“110 was a great room.111,112,109 and 108 are all as good.”
 of 5 bubbles GinneyRose45, 3 weeks ago | Read review
“Ocean View”
 of 5 bubbles , Feb 16, 2017 | Read review
“Lovely views over the sea- ask for a sea facing room”
 of 5 bubbles 365giannad, Feb 16, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question