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About
#5 of 15 hotels in New Haven
Location
4.6
Cleanliness
4.4
Service
4.3
Value
3.8
Steps away from historic Yale University and New Haven Town Green in downtown New Haven, CT, Omni New Haven Hotel at Yale is a refined retreat with a panoramic 19th-floor restaurant. There's also a stylish lounge bar and chic coffee shop, plus a luxurious spa and ballroom. Elegant renovated guest rooms and suites feature marble bathrooms and flat-screen TVs. Upgrade for panoramic New Haven city and campus views. Walk to boutiques, museums, restaurants, Union Station and the Shubert Theater. Our New Haven, Connecticut hotel provides the ideal location for travelers of all interests. Choose Omni New Haven Hotel at Yale for your special occasions. From weddings to meetings, our hotel is designed to meet your needs for gatherings of all sizes, with large spaces for your event, reception or conference in New Haven. Whether you are looking for a romantic getaway or family fun, we have a hotel package that will let you experience the charm of New Haven, CT.
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Property amenities
Electric vehicle charging station
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Valet parking
Paid public parking on-site
Free wifi in the business center
Paid wifi
Coffee shop
Restaurant
Breakfast available
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
24-hour security
Baggage storage
Non-smoking hotel
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Air purifier
Bathrobes
Interconnected rooms available
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Centrally Located
Languages Spoken
English, French, Spanish
Location
94Great for walkers
Grade: 94 out of 100
104Restaurantswithin 0.3 miles
22Attractionswithin 0.3 miles
Contact
155 Temple St, New Haven, CT 06510
Getting there
New Haven Station12 min
Rental CarsSee all New Haven rental cars
1826Reviews16Q+A100Room tips
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I stay for three nights over the past week. This is a older high rise hotel in a great location relative to downtown and to Yale. I would have given a 3.5 star rating if I could have. Everything was passable - not great. The front desk staff (with the exception of the late night staff) did not seem proud of there hotel or happy to greet you as a guest. At no point did they seem to go beyond the minimum level or interaction or service. The water pitcher in the lobby is filled a couple of times a day but seems to sit empty for hours with the fruit in the bottom - in plain view of the front desk. Another example - on checkout after after 2 nights, the attendant asked me “how was my stay?” I said “uh, fair.’ No further comment reply or question from the attendant. Made it seem like they didnt care very much. The rooms were clean and nice. Linens very good. About what you should expect from a large chain hotel. The building itself is beautiful and worth a little time exploring. Dont miss the staircase to the second floor. The best art was the 19th floor lounge. The view and service was wonderful there - old school service and vibe. I tip my cap to the bartenders there. Especiallly the gentleman who worked the late shift on 2/17/23 - Best part of the stay.…
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Date of stay: February 2023Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Hotel's Favorite
Everything about the Omni in New Haven is First Class. From the desk to the young man who ran our gift package up to our floor. The room was clean and the bed was very comfortable . Self parking for a small fee which was very helpful. The Omni is only a few feet from Yale and we didn't even need our car. Breakfast the next morning was wonderful , the sausage egg and cheese English muffin sandwich was hand made not pre made thawed sandwich. The entire hotel is clean and spotless. I would recommend the Omni to everyone.
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Date of stay: October 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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We stayed here in November and they apparently had turned off the AC because it would only blow warm air. We called the front desk and they said they’d send a fan up and hung up on us. After calling a second time, they sent one up. The first night we had the fan running and it was warm all night. The next day the room got so hot that we had to sit with the door propped open to try and cool it off. The thermostat was reading 81 degrees so we called the front desk again. They again rudely hung up and said they would send someone up to look at it. (Full disclosure the person they sent was the only polite person we met). He came up and apologized and said there was nothing he could do. The front desk said we were only allowed one fan per room. Basically it comes down to this: pay a large amount to stay at this dated “luxury” hotel where you’re forced to leave the heat on and prop your door open and they will do nothing to help you and basically tell you to get over it or go stay somewhere else that doesn’t just ride on the brand name.…
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Date of stay: November 2022Trip type: Traveled as a couple
Room Tip: Things to avoid: this particular hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
astayer wrote a review Oct 2022
Washington DC, District of Columbia126 contributions127 helpful votes
I have been staying at Omni properties for years, and they are the finest places generally speaking. This Omni is just worn out. It's old, it's very dated, and there is no way to pretty this property up. The rooms are "antique" and in desperate need of full remodeling. The restaurant didn't serve food the night we were there, and the breakfast was so overpriced and to sit in dirty cloth chairs. There are homeless people surrounding the property, due to the liquor store practically out the front door. Skip this property if possible.
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Date of stay: October 2022Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Book a room, literally anywhere else.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
We hosted my daughter's wedding nearby and the Omni was a great and central location for all of our guests. It is an older property that has been well maintained and has wonderfully attentive staff. They were very helpful with all of our requests and timing and accommodations for rooms and travel and everything that you would expect a first-class hotel to be. New Haven is a charming, smaller city with a lot of character and so many things to see and do and eat are within steps of the Omni.
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Date of stay: August 2022
Value
Cleanliness
Service
Room Tip: Our room was southern-facing, I think, which was quieter, according to our family in other rooms!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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The rooms are average, do not eat at the davenport for breakfast. Food is horrible, no air condition and seventy dollars per couple for below grade food. I had a plain bagel cause everything else was terrible. Very disappointed. Now im off to find a good coffee and something to eat!!
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I paid a lot extra to have a premium room. The issue is the premium corner rooms face Temple street and have the thinist windows. There was a festival on the green with loud music until 10pm. I was on the seventh floor. I could hear conversations happening on the sidewalk below. Then there was such loud music across the street until 2am. The whole room was shaking and it was impossible to sleep. There were no coffee pods for the coffee maker provided. The body wash in the shower was empty. The air vents were filthy. The restaurant was closed. The bar was open at 5 but no food at all. The drinks were expensive for well drinks and did not even fill the glass. Way overpriced for the lack of amenities and the location of their highest priced rooms is terrible on the weekend if you want to sleep. I have stayed in the middle of Times Square in NYC and have heard a lot less noise. Won’t stay here again.…
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The front desk staff were outstanding, and when we called to ask about our room air conditioning unit not keeping up (the room didn't drop below 75 degrees the whole stay), the technician who came was very friendly. However, the experience was definitely not a good night's sleep due to the hot and humid conditions in the room. It was not at all what we expect from a hotel experience, and we will not be staying with Omni again in the future when basic things like controlling the air conditions in the room are not possible.
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Date of stay: July 2022
Rooms
Service
Sleep Quality
Room Tip: If air conditioning is important to you, probably don't stay here.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Michael Haynes, Guest Services / Front Office at Omni New Haven Hotel at Yale
Responded Jul 29, 2022
Thank you for taking the time to respond. Glad to see the staff was a bright spot during your stay. Sometimes there are mechanical issues that occur. Please rest assured our engineering team is working hard to rectify the issue,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just got hung up on very rudely by the 800 reservation agent - she had no idea of the type of room she was quoting on. This was a first of its kind experience and a poor one at it. We will stay away. Omni has a lot to improve upon.
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Date of stay: July 2022
Service
Room Tip: none at all
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Michael Haynes, Guest Services / Front Office at Omni New Haven Hotel at Yale
Responded Jul 29, 2022
Good afternoon, after reading your response, I would like to sincerely apologize for your experience. We have other options to book a room, such as calling us directly, or online booking as well. Please consider these options. Again, I'd like to apologize for you experience as this is not how we treat our guests.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’ve been staying at the Omni New Haven approximately 10 nights a month for the last couple of months. The beds have what seem like new mattresses that I really find comfortable. No dents in the mattress. The rooms appear to have been recently refreshed although some of the furniture ( desk and chest) appears to be a little dated. I wish the bathtubs had been converted to a full shower but that’s a personal preference. Beware that a few of the rooms have portable ac units. There are plenty of rooms that don’t, and I’ve personally never had a problem with the temp. Request a room without the portable ac. Without a doubt, the staff is the greatest part of this hotel. The few times that I have had issues, they’ve gone out of their way to make it right. In particular, I want to give a shout out to Darius and Shemar at the front desk who are always helpful and friendly. For my needs, I can’t beat the convenience right in the center of town in a great location.…
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Date of stay: July 2022Trip type: Traveled on business
Room Tip: Request a room without a portable AC unit.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$209 - $275 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
omni new haven hotel, new haven omni
LOCATION
United StatesConnecticutNew Haven
NUMBER OF ROOMS
306
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Frequently Asked Questions about Omni New Haven Hotel at Yale
Which popular attractions are close to Omni New Haven Hotel at Yale?
Nearby attractions include Yale University Art Gallery (0.2 miles), Yale Center for British Art (0.2 miles), and Yale University (0.2 miles).
What are some of the property amenities at Omni New Haven Hotel at Yale?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Omni New Haven Hotel at Yale?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Omni New Haven Hotel at Yale?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Omni New Haven Hotel at Yale?
Yes, a parking garage, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to Omni New Haven Hotel at Yale?
Conveniently located restaurants include ZINC New Haven, Union League Cafe, and Olea.
Are there opportunities to exercise at Omni New Haven Hotel at Yale?
Yes, guests have access to a fitness center during their stay.
Is Omni New Haven Hotel at Yale located near the city center?
Yes, it is 0.08 miles away from the center of New Haven.
Are pets allowed at Omni New Haven Hotel at Yale?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Omni New Haven Hotel at Yale offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Omni New Haven Hotel at Yale?
The staff speaks multiple languages, including English, Spanish, and French.