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Omni New Haven Hotel at Yale

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155 Temple St, New Haven, CT 06510-2622
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (97)
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-out
Updated 06/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Omni New Haven Hotel at Yale
Updated 06/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 14 hotels in New Haven
Location
Cleanliness
Service
Value
The Omni New Haven Hotel at Yale combines classic New England style with richly appointed guestrooms and suites in the heart of downtown New Haven, two blocks from Yale University, the New Haven Green and the Shubert Theatre. Newly renovated in 2012, Omni guestrooms are handsomely decorated in traditional style. Beds have soft duvets and feather pillows; bathrooms include robes and makeup mirrors. There is a full-service on-site spa and the hotel fitness center features state-of-the-art cardiovascular and weight training equipment. The top-floor restaurant, John Davenport's, showcases regional specialties complimented by views over the Green, historic Yale Campus and the Long Island Sound. Relax with a beverage in Bar19 next to the restaurant or take a grab and go Starbucks from our cafe Morsels.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Salon
Paid private parking on-site
Paid wifi
Coffee shop
Restaurant
Breakfast buffet
Breakfast in the room
Banquet room
Meeting rooms
Concierge
Gift shop
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
Iron
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Centrally Located
Languages Spoken
English, French, Spanish
Hotel links
Special Offer:Save up to 20%
1807Reviews15Q+A100Room tips
Traveler rating
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Popular mentions
Brett A wrote a review Yesterday
Norwalk, Connecticut2 contributions
Stayed here for a wedding and I hate to be the negative review guy, but the hotels air conditioning doesn’t work and management didn’t respond to our outreach. Not only was the portable A/C unit they put in my room extremely loud, the vent was not properly installed and blew hot air INTO the room all night.
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Date of stay: July 2021Trip type: Traveled as a couple
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Angela B wrote a review Jun 2020
Ringgold, United States15 contributions22 helpful votes
Hotel's Favorite
My husband, 1 year old, and I stayed here for 1 night as part of a road trip we were on. The hotel had a beautiful view of Yale, was conveniently located, and was clean and nice. We would definitely stay here again in the future.
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Date of stay: August 2019
Rooms
Location
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1 Helpful vote
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Response from Michael Haynes, Guest Services / Front Office at Omni New Haven Hotel at Yale
Responded Sep 30, 2020
Thank you for your kind response ! We look forward to seeing you again.
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Sue P wrote a review Jul 26
Chicago, Illinois268 contributions30 helpful votes
If you see my profile it tells you, I generally give good reviews and tend to weigh higher on positivity. I was disappointed with the front desk staff who assigned me a room on the 15th floor, right opposite the elevators. As soon as we arrived at our room we learnt the location and immediately went down to switch the room. We go 1618 on the 16th floor, 2 doors down from what would have been a hotel room in front of the elevator. We were happy, checked in exhausted (long multiple college visits already that day) and showered/ rested & headed out spending very little time. When we got back we slipped into the bed quickly. I was woken up by a sharp sound of as if someone was pouring a bucket of water into another or dumping water from one bin to another cascading bin. After getting up and looking around, I located the noise to one on the ceiling right in front of the entrance door. It also coincided with when our Air conditioning turned on and off but I am not certain. Initially i thought it was folks on the floor upstairs flushing sound but this was methodical, mechanical, periodic, predictable and happened as promised every few minutes. Like I mentioned it was an exhausting day so I slept easily initially but was woken up and could not go back to sleep. Of course, it was the middle of the night, we had spread ourselves, part of my family was asleep and couple of us were awake so we didnt complain or switch rooms. Later in the morning one of my kids said they couldn't fall asleep due to the noise but slept through it. What else could we have done. I was initially helped by Shamar (or something like that on Friday, July 23rd at around 4-6 PM ) and the other room switch was done by a lady staff at the front desk. I couldnt help but wonder if the lady staff set us up for complaining about first room. Wouldn't the staff have known about this "water pipe" room. It is impossible for anyone before us NOT to complain as it is evident. We paid nearly 400$ for a night for 2 queens and got a service that was sub-par. Again, look at my profile. I am a happy go lucky person and complain very less.
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Date of stay: July 2021
Value
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2 Helpful votes
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RK wrote a review Jul 26
Chicago, Illinois30 contributions7 helpful votes
The single worst experience of my travel life is at this property - and I travel weekly for 25 years in my career. First, we were put into a room that registered 85 degrees with hot air blowing from vents. Then we were "upgraded" to a room that also had no functioning air conditioning coming from the vents in either room, just a huge loud AC booster that made it sound like we were in a wind turbine for 3 days of our 6 day stay here. And despite being on the coolest setting, it couldn't power enough cold air to cool the rooms to anything lower than 74 degrees with full humidity and lingering stale warm, humid air. Literally the AC booster didn’t have the capacity to cool the room below 74/73 - the noise from the unit was so loud I could not do work Zoom calls from my room. I had to leave the curtains shut otherwise the room would get hotter. AND I still had to ask for a fan to supplement the air because it was awful, hot, sticky and airtight in the room. Management said "sorry we have no rooms with AC, and no other room as an option" and noted that they knowingly are aware of a lack of AC in certain rooms but "didn't hear any complaints about this one since it was the solution to a similar situation," Really, nobody complained that there is no cool air coming out of vents and it's 75 degrees and humid in this room with no functioning AC and only hot air blowing and it's like sitting on the engine of a plane in terms of loudness? A slightly larger room that doesn't get cool is not an upgrade nor a solution. And also, doesn't it seem like a problem to know you have rooms you sell to people that you know don't have AC? Then I wrote a note to their corporate customer service and amazingly that afternoon (our third day on the property), the master AC was fixed in the hallway (saw the engineers fixing it) - even the hallway was cool. But I had spent 3 whole days in a hot, humid airtight room without outside light (open the curtains made the temperature go up in the room.) And not so much as a single apology from either local management/staff or corporate that I was paying premium for a hot, airtight, loud, uncooled room for 3 days. No offer of moving rooms. No follow up. No offer of comping a nice cold beverage, or sending a note for the inconvenience. A lesser hotel would have comped time staying in the hot room for that time since it was such an inconvenience. YET nobody locally or the property OR FROM CORPORATE that I wrote a note to even reached out. Nice job, Omni! ANY other hotel in the world would have apologized, send a freaking fruit plate, a note, comped the time I spent in the wind-turbine of the room with hot stale air and loud noise that made it hard to sleep and impossible to work from the room. It was literally the worst 3 days of a hotel stay ever. But literally nothing. Not one word or care from anyone. DO NOT STAY HERE. No customer service, No customer care. Stay anywhere but here. Stay in the 7th layer of Dante's inferno as it's cooler in temperature. The hotel can't handle basic customer relations and neither can the parent company. AWFUL experience that I paid $250 a night for the room for. For shame Omni for this horrific experience. And for hiring and furthering managers/staff who don't care one ounce about a customer's care to even follow up once. A simple apology would have been the most basic ask. But you're fine with charging me $750 to sit in room that didn't get cold, I couldn’t sleep comfortably or work in or even see daylight for 3 days.
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Date of stay: July 2021
Rooms
Cleanliness
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Room Tip: Don't stay here, period.
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1 Helpful vote
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Evan wrote a review Jul 19
New York City, New York2 contributions3 helpful votes
The hotel has a significant, building-wide A/C issue. Our room, with 2 kids, was 83 degrees all night. Multiple guests made complaints over the course if our stay. We called for a fan but it was not delivered. The staff were apologetic and the morning manager did comp our stay. But I see complaints of this issue going back at least a month, so it should have been fixed by now or at least brought to our attention prior to check-in.
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Date of stay: July 2021Trip type: Traveled with family
Room Tip: Call before booking / check-in to see if the A/C has been fixed.
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2 Helpful votes
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PRICE RANGE
$174 - $344 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
omni new haven hotel, new haven omni
LOCATION
United StatesConnecticutNew Haven
NUMBER OF ROOMS
306
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Frequently Asked Questions about Omni New Haven Hotel at Yale
Which popular attractions are close to Omni New Haven Hotel at Yale?
Nearby attractions include Yale University Art Gallery (0.2 miles), Yale Center for British Art (0.2 miles), and Yale University (0.2 miles).
What are some of the property amenities at Omni New Haven Hotel at Yale?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
What food & drink options are available at Omni New Haven Hotel at Yale?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Omni New Haven Hotel at Yale?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Omni New Haven Hotel at Yale?
Conveniently located restaurants include Olea, Arethusa Farm Dairy, and Union League Cafe.
Are there opportunities to exercise at Omni New Haven Hotel at Yale?
Yes, guests have access to a fitness center during their stay.
Is Omni New Haven Hotel at Yale located near the city center?
Yes, it is 0.08 miles away from the center of New Haven.
Are any cleaning services offered at Omni New Haven Hotel at Yale?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Omni New Haven Hotel at Yale?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Omni New Haven Hotel at Yale offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Omni New Haven Hotel at Yale?
The staff speaks multiple languages, including English, Spanish, and French.