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Spicer Mansion

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15 Elm St, Mystic, CT 06355-2400
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Traveler (125)
Room & Suite (32)
Dining (23)

About

#10 of 13 hotels in Mystic
Location
Cleanliness
Service
Value
Rooms start at $350 per night and we also have several beautiful suites! Commanding views of the town and river, Spicer Mansion has been a fixture in historic Mystic, Connecticut since 1853. Originally owned by renowned sea captain and benefactor Elihu Spicer, the Mansion pays homage to the Gilded Age of refined hospitality, offering world-class cuisine, white-glove service and luxurious amenities.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Wifi
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Concierge
Non-smoking hotel
Laundry service
Restaurant
Breakfast available
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Room features
Air conditioning
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Romantic
Charming
125Reviews5Q+A26Room tips
Traveler rating
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Popular mentions
RubyCrowned1 wrote a review Dec 2021
Toms River41 contributions17 helpful votes
Disgusting. Upon checking into our room we immediately noticed how filthy the room was. Thick layers of dust covered everything. Coffee stain down the wall, baseboard to carpet. The bedspread had black stains all over. However, the worst of it was when we folded the bedspread back and saw the sheets were disgusting and had bodily fluid and pubic hairs on them. We left 10 minutes after checking in. We notified the property after we left of why we left and were told we would receive a full refund. Looks like they are just told to say this repeatedly and never actually do it. Seeing the property is now in foreclosure makes a lot of sense. It should not even be open for business.
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Date of stay: December 2021Trip type: Traveled solo
Room Tip: Avoid this place. Zero house keeping. They take your money and run.
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Leslie W wrote a review Oct 2021
Poughkeepsie, New York796 contributions184 helpful votes
In many respects our say at Spicer Mansion was exactly what we’d hoped for—lovely lodging, great location, a very warm welcome. We had a lovely dinner in the mansion’s dining room, and the service at dinner was excellent (kudos to the young man who waited on us). But breakfast the next morning was unsatisfactory. We arrived a bit after 8 (breakfast service is from 8 to 10) to find a small frittata, some vanilla yogurt and separate fruit cups, NO hot water for tea, a nearly empty coffee carafe, sour milk for the cereal (both the first carafe AND the second carafe). The tables lacked napkins and flat wear. I could find no one when I went looking to ask for fresh milk, coffee, and tea. When I reported this as we checked out I got little more than a perfunctory “I’m sorry it wasn’t to your liking,” with the clear implication that one shouldn’t expect much from a continental breakfast. Spicer Mansion would be well served by more consistency in its staffing and in much more attention to detail. Both literally and figuratively this left a sour taste, especially given the hefty “resort fee” that covered, among other things, breakfast and gratuities.
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Date of stay: October 2021
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Catherine C wrote a review Oct 2021
Naples, Florida49 contributions45 helpful votes
This is a difficult review to write because I so badly want to give the Spicer Mansion 5 stars. The renovation of the common area, and as far as I could see, the rooms, was fabulous. I especially loved the fabulous Matouk linens! And the big bathroom, with a separate walk in shower and bathtub. The staff are friendly and knowledgeable. We had a great meal in the restaurant. The afternoon chocolate chip cookies were a welcome snack, as was the lemon water kept chilled in one of the front rooms. The inn is in a quiet neighborhood on the edge of the commercial area of Mystic and an easy walk downhill to get there (getting back, uphill, will work off some calories!). I wholeheartedly recommend staying there - as long as you don't book the suite. We had booked the suite to have a separate sleeping room, in the "sunroom," but we would have been much better off just to book two separate rooms. The sunroom wasn't even close to the standard of comfort and decor of the main bedroom. An old and old-fashioned, gold, sofa bed - with a badly stained mattress? Two very uncomfortable wood (bamboo?) chairs, one with a badly stained cushion? Awkward wicker blinds on each window? (The staff immediately put on a new, clean mattress pad, on my request, by the way.) How to manage the inn is obviously not our business, but it bears mentioning that some improvement is needed there. For starters, one of the senior staff should be designated the manager and given the authority and responsbilities normal for that job. It seems the owner tries to be the manager also, and that really didn't work. To give the clearest example, to resolve a question on our bill we had to wait quite a while for the owner to be available - he was on the phone, evidently dealing with a matter unrelated to the inn. Only when we finally pressed a front staff member to deal with it did someone else resolve our issue. In general there seemed to be a lot of staff with no one on first, so to speak. The rooms were generally clean, but not always perfectly - bathroom floors not always mopped, case for the new mattress pad left on the sunroom floor the entire stay. Our lock box never worked - we asked for it to be unlocked so we could enter our own code several times but that was never done. The TV remote had the batteries scotch taped in. Whenever we wanted to watch the TV, someone from the office had to come up and jigger with it. These are small things, but they told us that no one was really in charge of making sure the inn ran perfectly smoothly and up to four or five star hotel standards. Bottom line: If the sunroom were renovated, a manager designated and given a manager's normal authority, and the rooms doublechecked after they'd been cleaned, the place would be perfect.
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Date of stay: September 2021
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Peter C wrote a review Sep 2021
1 contribution1 helpful vote
Our experience with the Spicer Mansion can only be described as completely disappointing. We booked a room for August 14, 2021 to extend our time in the Mystic area. We arrived early afternoon of the 14th to learn that they had double booked the room and we no longer had a room to stay at. They offered to find us another room and I proceeded to look for rooms on my own as our next planned stop was Newport RI. The hotel we were staying at for Sunday and Monday in Newport was completely booked but I was able to find the last room at another hotel in Newport. During the time I was trying to arrange a place to stay; Brian, described as the owner, approached us to see how he could accommodate us. He offered a free lunch with wine, a $200 credit to our card, and two future night’s stay at the Spicer. The lunch was very good and we proceeded on to Newport (the hotel room cost was very expensive due to the last room – last minute pricing - when I booked the Newport rooms for Sunday and Monday, the prices were $401 to $450 per night but the last-minute pricing was $874.83.). I waited for seven business days to see the promised $200 credit to my card but none came and there was no contact from Spicer – I then sent an email asking for them to just re-imburse the cost of the room in Newport. A manager called immediately and advised that Spicer could not give me the $200 dollar credit to my card as was promised and they would not credit me for the room in Newport but they would be happy to honor the 2-night stay. The manager added that Brian could call me to explain further – I asked what else he could explain that the manager had not already said and she replied that she did not know what Brian would say – I responded that she should have conferred with him prior to calling me knowing that she would be contradicting what Brian had promised. I advised that I will never do business with them again. The manager tried to clarify that the $200 could not be credited to my card because they never charged me anything – and Brian probably did not understand that when he promised the credit – This makes no sense to me; if I had paid them money, they would have to credit any money paid and not some arbitrary number such as the $200 promised by Brian. There was no room for discussion of the matter – no $200 credit and no credit for the room in Newport. I figured I was being fair in that I only asked for the amount of my Newport stay without the $200 credit. If they called back to offer to pay the difference in cost from what I would have spent at their establishment, I would have been happy. There was no attempt at finding a solution. If you are still considering staying, please call the evening before to confirm you room so you aren’t left stranded at the counter with no place to go – we were on a trip from FL so we couldn’t just go home.
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Date of stay: August 2021
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Room Tip: higher floors were very warm. Speak Easy was cool.
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Emily A wrote a review Aug 2021
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We booked the Spicer Suite during our wedding weekend and did not disappoint! The setting amazingly unique and provided a gorgeous setting for the day's preparations, brunch, and first-look. Staff was extremely attentive. Some of the bridal party arrived later on in the evening and the manager (Julian) was more than happy to have champagne delivered to the room so that they could have a welcome toast. We LOVED the food that was served. We enjoyed the downstairs breakfast that is served to all guests, as well as a private brunch served directly in the suite. Erin was helpful with coordinating! Would definitely recommend to future brides!
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Date of stay: August 2021
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Room Tip: We stayed in the Spicer Suite and it was amazing!
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PRICE RANGE
$237 - $460 (Based on Average Rates for a Standard Room)
LOCATION
United StatesConnecticutMystic CountryMystic
NUMBER OF ROOMS
8
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Frequently Asked Questions about Spicer Mansion
Which popular attractions are close to Spicer Mansion?
Nearby attractions include Mystic River Bascule Bridge (0.2 miles), Mystic Museum of Art (0.2 miles), and Tidal River Clothing Co. (0.3 miles).
What are some of the property amenities at Spicer Mansion?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Spicer Mansion?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Spicer Mansion?
Yes, free parking is available to guests.
What are some restaurants close to Spicer Mansion?
Conveniently located restaurants include Via Emilia, The Mariner, and Sift Bake Shop.
Is Spicer Mansion located near the city center?
Yes, it is 0.9 miles away from the center of Mystic.
Are pets allowed at Spicer Mansion?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Spicer Mansion?
Many travelers enjoy visiting Olde Mistick Village (1.7 miles), Stonington Lighthouse Museum (4.1 miles), and Captain Nathaniel B. Palmer House (3.6 miles).