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Hilton Mystic

Expedia.com$152*
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#5 of 13 Hotels in Mystic
Certificate of Excellence
06/04/2017 06/05/2017
1 room 2 adults 0 children
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Hilton Mystic
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796 Reviews from our TripAdvisor Community

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Showing 786: English reviews
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Budd Lake, United States
Reviewed 3 days ago NEW

Beautiful hotel but the staff was unfriendly and not accommodating. The hotel staff were very unfriendly, had a hard time switching my mothers room closer to me and the staff at the bar was unfriendly as if they didn't want us there.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank jodiz960
Boston, Massachusetts
HOTEL’S FAVORITE REVIEW
Reviewed April 14, 2017 via mobile

This hotel is very unassuming from the outside, maybe from the dark brick exterior? But the inside of the hotel is beautiful. Front lobby and sitting and meeting areas look newly renovated and very chic. The rooms are pretty much average size if not bigger then most area CT hotels and have everything that you need. Lots of space for...

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Helpful?
Thank Kelsey H
About Hotel's Favorite Review
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you. Our hotel is one of CT's best. I am so glad you enjoyed your stay. we will see you again soon.

Litchfield, CT, United States
Reviewed 6 days ago NEW

My daughter and I had a very pleasant stay. Everything was neat, orderly and when we phoned the desk for an item that was not in our the room, they brought it up to us very quickly! We were both very satisfied!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 391lead
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you!

Springfield, Vermont
Reviewed 6 days ago NEWvia mobile

So surprised when we walked through the doors! What a beautiful hotel! We checked in at first and our room was so far away for 2 kids 1 and 6, so we asked for a closer room and without hesitation we got it! Room was so clean, housekeeper came everyday. Pool area is nice, they do a dive-in movie for...

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Helpful?
Thank sherry427
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you for this feedback. I am so appreciative of you staying with us. I am so sorry you did not enjoy our restaurant, I will share this with our culinary team so we can improve. Our location is the best, and so happy to see you took advantage of our dive in movie. Thank you again!

New York City, New York
Reviewed 1 week ago

What a beautiful location this is. It took us by surprise. Even our friends that came with us were surprised at all the renovations since the last time they had been there. Fully updated and such friendly staff. We will Absolutely stay here again.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Grace W
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you! So nice to read you enjoyed our hotel and will be back.

Topeka, United States
Reviewed 1 week ago

I attended a meeting conference at the Mystic Hilton a week ago. The staff provided excellent service from check-in, to catered meals, to the conference room prep, to excursions, and finally check-out. The bed was probably the most comfortable bed I've slept in at any hotel. Rooms are extremely clean and a nice size for spreading out. I would highly...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank O4619JRdenises
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you!!

USA
Reviewed 1 week ago

Entrance is welcoming, fire pit lounge is interesting, first floor rooms are available, but there are pretty long hallways to get to some rooms. Two queen beds,room was clean, bathrooms- some updating needed. Closet and dresser storage good for two maybe three people for short term stay. Room temperature was very easy to set and made the stay comfortable. On...

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Helpful?
Thank h h
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you for this feedback. The teams of the restaurant and front desk will work on this. We appreciate you staying with us and do hope you will be back. Thank you again.

A TripAdvisor Member
Level Contributor
3 reviews
1 helpful vote
Reviewed 1 week ago via mobile

Visited mystic aquarium for mother's day weekend getaway and bought tix at the hotel for a discounted rate. What I wished my husband and I knew was that in order for my tix (mother) to be free,we had to buy a ticket at the booth!! The lady just charged my daughter who is under 2 a kids price. Even though...

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Helpful?
Thank A TripAdvisor Member
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you for this feedback. I am sorry your Mother's day was not perfect. We do appreciate you staying with us.

hampton bays, ny
Reviewed 1 week ago

Usually I stay at the Mystic Marriott (which I like and recommend) but this weekend my mileage points worked out better at the Hilton. I was very happy with the hotel. The front desk person was pleasant, professional and learning it was my first time gave me a brief rundown of the facilities available. Her welcome couldn't have been better....

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Helpful?
Thank youhaveaface
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you! I am so glad you stayed with us. Our location is the best and we love taking care of our guests. Thank you again. See you soon.

Albany, New York
Reviewed 1 week ago

Windows in many rooms are cracked and clouded over with interior moisture - not what you would expect from Hilton - especially in a tourist location where the sights from the window always have importance.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank josephsmS9108AL
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you for this. We have ordered new glass and are only waiting for it to be arrive and be installed. Thank you again for sharing this with us, I am sorry this ruined your stay with us. I assure you we will fix this. Thank you for staying with us.

Questions? Get answers from hotel staff and past guests. Ask a question

307 photos of this hotel

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06/04/2017 06/05/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Banquet Room
  • Shuttle Bus Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
In the heart of Mystic, Connecticut, just one block from Interstate-95, Conveniently located for both corporate and leisure visitors alike. You'll appreciate the convenient location of our newly renovated Mystic, CT hotel as a coastal stopping point between New York City and Boston, MA, filled with historic charm of maritime New England. ... more   less 

Additional Information about Hilton Mystic

Address: 20 Coogan Blvd, Mystic, CT 06355-1900
Location: United States > Connecticut > Mystic
Price Range: $169 - $376 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Mystic 3.5*
Number of rooms: 184
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Also Known As:
Hilton Mystic Hotel Mystic
Hilton Hotel Mystic
Mystic Hilton Hotel
Hotel Style:
#4 Business Hotel in Mystic
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Mystic staff and other travelers.
21 questions
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Wilmington, Delaware
9 months ago
Quincy, MA
5 months ago

See all questions (21)

Questions? Get answers from Hilton Mystic staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Not near an elevator noise”
rmcneil045, 2 weeks ago | Read review
“Get a low floor as elevators are very slow.”
Cobo418, 3 weeks ago | Read review
“I asked for a "quiet" room and got one.”
M1350NScarolb, Mar 5, 2017 | Read review
“Rooms not on the street, on an upper floor and not with rooms across the hall.”
HappyinNewEngland, Feb 21, 2017 | Read review
“Instead of going to Starbucks, go to the village to the coffee shop there.”
butterfly53, Jan 13, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Expedia.com
$152* /night
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Hilton.com$152
Travelocity$152
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*Disclaimer
Prices are for 1 room, 2 adults
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