Grand Pequot Tower At Foxwoods
350 Trolley Line Blvd, Mashantucket, CT 06338-3830
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#1 of 3 hotels in Mashantucket
Location
4.3
Cleanliness
4.3
Service
4.1
Value
3.8
The Grand Pequot Tower has set the standard for style and sophistication at Foxwoods. This AAA Four Diamond hotel features an exquisitely appointed lobby and twenty-three stories of deluxe rooms and suites. Enjoy dinner at the famous Paragon restaurant. Relax in the soothing Norwich Spa. And enjoy the best gaming action at one of the most popular casinos at Foxwoods.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Golf course
Children Activities (Kid / Family Friendly)
Parking garage
Wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Restaurant
Breakfast available
Evening entertainment
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
Concierge
Gift shop
Shops
ATM on site
24-hour front desk
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Location
350 Trolley Line Blvd, Mashantucket, CT 06338-3830
Grand Pequot Tower At Foxwoods
Getting there
Good for walkers
Grade: 86 out of 100
86
24 Restaurants
within 0.3 miles
658Reviews22Q+A100Room tips
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Total rip off. Cost of room booked was $444 but it ended up being $600 to get a non smoking room and with fees and taxes. Not worth it at all. Had to wait in long check in line twice since the room wasn’t ready when we checked in and they couldn’t just give us the keys and check us in and text us when the room was ready like other hotels do. We had to go back to the front desk. We have stayed at near by hotels before which are much nicer for much less.
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Date of stay: November 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Foxwoods Resort Casino, Other at Grand Pequot Tower At Foxwoods
Responded 3 weeks ago
Hi Kkb, We're truly sorry to hear about your disappointing experience at Foxwoods. We understand your frustration with the additional charges and the inconvenience of having to wait in a long check-in line multiple times. Your feedback is valuable, and we will address these issues internally to ensure improvements are made, especially in terms of communication and check-in processes. We appreciate your honesty and hope you consider giving us another chance in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We had a great time. Everyone from VIP check in to the house keepers were very helpful and friendly. It was nice that the indoor pool was for Pequot guests only. We didn’t have to worry about guests from other hotels coming over. Love it so much Going back in Nov.
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Date of stay: September 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Foxwoods Resort Casino, Other at Grand Pequot Tower At Foxwoods
Responded 4 weeks ago
Hi Global, thank you so much for your review! We're so glad you enjoyed your stay and appreciate your feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Like many in the gaming industry, Foxwoods is shifting to an "entertainment" model trying to transition to a vacation destination like Disney World. In addition to Go Kart tracks and a Zip line, they are now adding a water park. And they have made many "improvements" to their property to make it more glamorous and glitzy. At the same time, they have raised prices across the board from the gift shop prices, to restaurants, to the hotel rates, to the max bet on most slot machines making the place unafforable and out of the reach of most patrons. After a hiatus of a year, I decided to visit them this weekend thinking Haloween might be a fun time to be there. I took a thousand dollars with me to bet. It lasted about three hours with me making modest bets of 60 cents per spin on the Quick Hit machines. The machines were dull as they did nothing but suck down money without providing any stimulation or excitment (or hope) at any time. It really sucked and left me mildly depressed. A lady next to me complained that she was doing max bets which had been increased on the "improved" replacment machines added in recent months and had lost $300 without ever receiving even one free spin. No accident. The machines are programmed this way. Suffice it to say, that what they have done is not reasonable and many of us will not come back to be robbed. If the service and improvements made were exceptional, there might be some justification, or at least a rationalization, for what they are doing. But the devil is in the details and Foxwood's managment is not paying attention to them. Let's start with getting a reprint of your players' club card. They have eliminated the players' club desks and redcuced the number of attendants by substituting a machine that takes your driver's license and prints a new card. Only problem is that there was only one machine and it did not work. Lights were flashing to show it was malfunctioning, but there was noone to fix it. Finding another machiine or a rewards card attendant was nearly impossible and required a half mile walk to Fox Tower from Great Cedar. The mail promotion that enticed me to visit required me to register to 'spin the wheel' for a guaranteed prize of between $10 and $1000 in bonus slot play or Foxwood rewards. I swiped at the rewards kiosk and spun the wheel and won $10. Then I watched as 8 more patrons spun. Each of them also won only $10. So there was no liklihood that anyone could win more than that. I would argue that the promotion should have contained a statement of the odds on this offer. If I had known I would spin for less than it cost me to drive there, I might have reconsidered going. The hotel was okay, not spectacular, but clean and reasonably comfortable, though there was no minibar to even buy an outrageously priced Diet Coke which you could have gotten from the vending machine in the parking lots if they had worked. There are no vernding machines on the hotel floors. They want you to pay five dollars at the gift shop and $4 for a Snickers, although I did find a $5 chocolate bar for $12.99. Or you could now eat at the relocated Chinese restaurant which along with other favorite shops was moved to make room for more slot machines. Whereas you could have had a Chinese meal at a reasonable price at one time, they tripled prices with a cup of tea now costing $7. I was staying two nights and made my own bed, needing only a fresh towel which seemed like an easy request. After waiting for hours for the maid to get to my room, I asked for the towel and gave her $5 as a tip since I know they work hard and suspect they are underpaid. Unfortunately, she did not speak one word of English. Not one. And tried to mop the floors when I point to the dirty towel on the floor. There was a door hanger where one might normally leave the side up that applied like "please service my room" or "Do not distub". But the new and improved Foxwoods had hangers that read, "I'm out playing 12 holes on the magnificent golf course" or I'm relaxing in my beautiful room". So since neither applied to me, I did not know what side of the hanger should be up and I seriously doubt that the maid would understand either request. I could go on, but think you get the picture. When I get the urge to gamble again, I will plan to travel a little further and longer and go to Atlantic City where competition makes casinos try harder and the odds of winning anything seems to be better. But I may keep my Speedo handy and start working on my body for when the waterpark opens.…
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Foxwoods Resort Casino, Other at Grand Pequot Tower At Foxwoods
Responded 3 weeks ago
Hi Dr Gjk, We're truly sorry to hear about your extensive disappointment during your recent visit to Foxwoods. Your detailed feedback is invaluable, and we appreciate you sharing your experiences, both positive and negative. It's disheartening to learn about the issues you encountered, from the lackluster gaming experience to challenges with amenities and services. We assure you that your concerns will be relayed to the appropriate teams for review and improvement. We understand the importance of providing a fair and enjoyable environment for our guests, and your feedback will be taken seriously in our ongoing efforts to enhance the overall guest experience. We regret that your stay fell short of expectations, and we hope you consider giving us another chance in the future. Thank you for taking the time to share your candid thoughts.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed in a 2 queen room on the 18th floor. The room itself was very nice! Roomy, very clean and comfy beds. Large bathroom with tons of space. There is a mini fridge in the room, a great sofa and heavy table and large windows. The bathtub is a deep, soaker style and there are dual shower heads. The property itself was very clean, lots to do and eat - had a lot of fun at foxwoods! The only reason I didn't rate 5 stars was for the following: -The ice machine on my floor was empty for my entire trip and I had to go up or down for ice. Very inconvenient. -Through the week, a lot of the food venues either close early or do not open at all. I'm looking forward to visiting again!
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Date of stay: September 2023Trip type: Traveled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Foxwoods Casino, Marketing at Grand Pequot Tower At Foxwoods
Responded Sep 12, 2023
Hi Mike, thank you for sharing your experience during your visit! We're glad you had fun, and we'll keep your feedback in mind as we strive to create enjoyable experiences for all guests. Your convenience matters, and we hope to welcome you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fun, lots of activities (food, game, slots, shop, etc), can get pricey though, like very pricey. clean as expected for a mega casino and cozy atmosphere though it might just be because I've been coming back for years. Hotel room was good though nothing ground breaking just a fancy room.
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Date of stay: July 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Foxwoods Resort Casino, Other at Grand Pequot Tower At Foxwoods
Responded Aug 23, 2023
Hi Puppytfriend, We're delighted to hear that you had a fun and enjoyable experience at Foxwoods Resort Casino! We strive to offer a variety of activities and amenities for our guests to enjoy. Your feedback is appreciated, and we hope you continue to have great visits in the future. Thank you for your support over the years!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My Son, Daughter and I were here for a dance competition. We stayed here from July 10th through the 15th. When we got here I went straight ti the bellman ti ask for directions for my son, was very nice. I checked in, it was early so I knew my room would not be ready. I went to the bellman to ask if it’s okay if they can take all our bags and if our room is not ready and we need something for the competition can we grab it. The lady and the man that was there, was the nicest. He grab all our bags from my car and stored it and did say since we checked in early you will definitely get a room. Within an hour our room was ready, the lady saw going back to the front desk and she right away grabbed my bags. She came up so quick. The entire hotel is spotless, very nice. No smoking at all which is a plus. Room was perfect. My 20 and 15 year old felt safe. Food the entire weekend was perfect. Yes pricey, but I expected that. We ate at Guys, Red lantern, California Pizza, Sugar, Scorpion bar and a couple of fast food places. We drank at the center bar, and our bartender was Peter. Big shout out to him. He remembered all our names and our drinks. A great worker to have on your staff. This is my only complaint when we checked in no one told me that there will be no housekeeping, that I would have to call for service. So Tuesday afternoon came I had no service and no towels (since they only left 4) r used that up right away. I called they told me that I am suppose to call up daily if I want service. I think is ridiculous they said they would send up towels. Got no towels. When up to the front desk and she said I promise I will send up towels and I will make a note that you want it daily. By 10:30pm we still got no towels I called a 3rd time. Someone finally came up and then showed me a phone that shows complained 3 times I said yes I did. He did not understand English. The next day I called to make sure someone will clean she said I will put it in what time are we leaving the room. It did get cleaned but I thought since the lady at the front desk put it in for me I really did not have to call. I was wrong no service for the rest of our stay. We had plenty of towels but we had so much garbage and I do like having a fresh bed made up in the am. Checking out was fine the bellmen came right when we called, grabbed our bags and held them so we can shop at Tanger. As soon as I checked into valet I got my car within 5min. And once again the man (wish I remembered his name) help d put all our bags in our car. I would come again but something has to be done with housekeeping and communication.…
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Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Foxwoods Casino, Marketing at Grand Pequot Tower At Foxwoods
Responded Jul 25, 2023
Hi Christine, we are so glad to hear you enjoyed the hotel, bars, restaurants and our team members were helpful and accommodating to you and your family. Thank you for providing us with feedback, we are always looking for ways to improve our guests experience while visiting with us. We will be passing on your feedback in regard to the housekeeping to the appropriate leadership teams. We hope you to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Two night midweek stay on upper floor with view of the woods. Very quiet. Room was large and well appointed with fridge, water and coffee maker. Huge bathroom. Mattress was the best I've ever slept on. Check in and check out was a breeze. Hotel is centrally located and elevators deposit you into casino and restaurants. Customer service was excellent.
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Date of stay: April 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
The hotel was date and had an ungodly mildewed strong odor!! Booking . com was horrible, they never called us back as they said they would 👎🏾 We will never used Booking.com again or stay at this hotel; we strongly recommend you don’t go by their pictures. We took pictures of of how dated horrible the visitable issues looked
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Date of stay: April 2023Trip type: Traveled as a couple
Location
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
I would not recommend this hotel especially if you are coming with kids. We are currently staying at the grand Pequot. We had a terrible interaction with the spa supervisor, HEIDI RIVIERA regarding the pool hours. She was unpleasant during our interaction and avoidant to discuss any issues. We had been using the pool while my father was gambling. He has been a loyal patron of the institution for years and spends the majority of his time in the casino. During this time, I take my three year old son around for excursions or shopping. During this stay, we decided to utilize the pool. While we were at the pool, an attendant told us that it was adults swim. Heidi at this time told us that adult swim was from 1pm to 6pm but after 6pm is was no longer adult swim. She was purposely misleading because after 6pm the pool is closed for all. We complied and removed ourselves from the pool. While we were sitting on the lounge chairs drying off, we were told that we have to vacate immediately due to adult swim. At the time my son was bundled in a towel on the lounge chair. The sign that was posted said it was adult only swim but not that the pool area could not have children. I am unsure if this was provoked by the race of my family, however when we asked to speak to the manager for clarification, we were told that she had told the attendant to call security on us instead of coming to speak to us. When we went to the front desk to confront her about threatening to call security on patrons of the hotel instead of speaking to us, she was avoidant. She went to the back office and had us wait. As she did not want to have a conversation and realize that her tone and lack of professionalism affect the stay of the guests at the hotel. We don’t feel comfortable going back to the spa /pool area because of her demeanor and tone throughout the interaction; especially because she had threatened to call security on myself and my three year old son…
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Date of stay: March 2023Trip type: Traveled as a couple
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
5 Helpful votes
Helpful
Another great stay at Foxwoods. We came here before the pandemic and had a great time and we were excited to come back for an overnight getaway once everything was back open. The room was a great price for a Sunday night stay and we had a nice clean comfortable room on the 16th floor. The holiday decorations throughout the casino were beautiful and there’s so much to do. The pool is open again and barely anyone was there so it was relaxing to lay there. We enjoy having a room in the casino to go back and forth between the shops and restaurants and to be able to come back to the room if needed. It’s a nice close getaway and I can’t wait to come back soon.
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Date of stay: December 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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ALSO KNOWN AS
grand pequot tower hotel mashantucket, grand pequot hotel
LOCATION
United StatesConnecticutMystic CountryMashantucket
NUMBER OF ROOMS
808
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Claim Your ListingGRAND PEQUOT TOWER AT FOXWOODS - Updated 2023 Prices & Hotel Reviews (Mashantucket, CT)
Frequently Asked Questions about Grand Pequot Tower At Foxwoods
Which popular attractions are close to Grand Pequot Tower At Foxwoods?
Nearby attractions include Spellbound Escapes (0.08 miles), Tanger Outlets Foxwoods (0.09 miles), and Foxwoods Resort Casino (0.2 miles).
What are some of the property amenities at Grand Pequot Tower At Foxwoods?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Grand Pequot Tower At Foxwoods?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Grand Pequot Tower At Foxwoods?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Grand Pequot Tower At Foxwoods?
Yes, free parking and a parking garage are available to guests.
What are some restaurants close to Grand Pequot Tower At Foxwoods?
Conveniently located restaurants include Junior's Restaurant, David Burke Prime, and Cedars Steakhouse & Oyster Bar.
Are there opportunities to exercise at Grand Pequot Tower At Foxwoods?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Grand Pequot Tower At Foxwoods have an airport shuttle?
Yes, Grand Pequot Tower At Foxwoods offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Grand Pequot Tower At Foxwoods located near the city center?
Yes, it is 0.1 miles away from the center of Mashantucket.
Does Grand Pequot Tower At Foxwoods offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Grand Pequot Tower At Foxwoods?
Many travelers enjoy visiting Olde Mistick Village (7.0 miles), Captain Nathaniel B. Palmer House (9.5 miles), and Liberty Pole Square (8.4 miles).