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Homewood Suites by Hilton Hartford Downtown

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Homewood Suites by Hilton Hartford Downtown
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389 Reviews from our TripAdvisor Community

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Showing 387: English reviews
Secaucus, New Jersey
1 review
2 of 5 stars Reviewed 1 week ago

My team and I stay in the downtown Hartford area every year for the dragon boat festival. The location is convenient to the race site. First time I stayed at the Homewood Suites. Although the rooms were very nice, the service was terrible.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Danielle A
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago via mobile

I am writing this reveiw because its very important that where you choose to vacation its right and if its not somebody makes it right.on aug 12th 2016 i checked into this hotel at time it was being renovated however i couldnt tell well my welcoming was nice josh was very pleasant and let me know if i need anything... More 

Helpful?
Thank zrck
1 review
2 of 5 stars Reviewed 2 weeks ago

I stayed here on a buisness trip 2 weeks ago and the customer service was terrible. When it comes to working with the guest,they're horrible. They were extremely incompetent the staff seemed very lathargic and inattentive. Bad experience and wouldn't recommend it for no one. It seemed like all of the staff members do is sit down.

Helpful?
Thank jake h
Management response:

Dear jake h, I appreciate the review of your recent experience at our hotel. I'm sorry that you received a poor level of service. I have addressed these issues with our staff. The next time you are in the area we would love to have you come back and experience a hopefully improved level of customer service. Thank you once... More 

Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Nicely renovated downtown building located near business downtown district.All the super amenities were offered complimentary.Rooms were clean and was nicely spaced.Front desk was very responsive and helped us a great deal.

Helpful?
Thank donald w
Boca Raton
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Very disappointing, bedroom was too small, and dogs were barking in other guest rooms. My key did not work on several occasions and I had to find someone on the floor to allow me into the hall door and my room. Finding parking lot was confusing and lot was poorly laid out

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Jay B
Management response:

Mr. Jay B Thank you for staying here at our property. We apologize for your experience and appreciate the feedback. More 

Harford, CT, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Among the large known and more popular hotels in Hartford, CT. The Homewood Suites has been providing a wonderful experience for the traveler who wants to feel comfortable and relax after a meeting or event. Not many travelers are aware of this hotel and yet it always seems to be full. Once you stay here you will want to return

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Amy B
1 review
2 of 5 stars Reviewed 3 weeks ago via mobile

Horrible customer service. Hotel is very clean,breakfast great. But when it comes to working with the guest,they're horrible. No sympathy. Bad experience and wouldn't recommend it for no one. Horrible horrible

Helpful?
Thank mlag2883
HomewoodHartordDOS, Director of Sales at Homewood Suites by Hilton Hartford Downtown, responded to this review

We’re so glad you enjoyed our breakfast and that you were pleased with the cleanliness of your room. I am sorry that you were disappointed with our customer service. Exceeding guest satisfaction is our number one goal. It is our hotel policy that a valid credit card is given at check-in or payment in advance be made. Unfortunately, neither was... More 

Uxbridge, Massachusetts
2 reviews
1 of 5 stars Reviewed 3 weeks ago

Booked a room for a Friday night stay. Everything went well at check in and the room was clean and comfortable. Went to a concert that evening and got back to my room after 1am. Was excited to be able to sleep in! At 5:50am I woke up to see one of the hotel staff standing in my room. They... More 

Helpful?
Thank toddcullen77
Management response:

I appreciate the review of your recent experience at our hotel. I'm sorry that you received a poor level of service. I have addressed these issues with our staff. The next time you are in the area we would love to have you come back and experience a hopefully improved level of customer service. Thank you once again for your... More 

Charlottesville, Virginia
1 review
4 of 5 stars Reviewed 4 weeks ago

Very good beds. Friendly and helpful staff. Great selections at breakfast. We also used the ballroom on the 11th floor and it was awesome with skyline views at night. Service in the ballroom was top notch. Would return here.

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Kay H
nanuet, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I take couple trips a year this part of the country. My stay was excellent. The room was nice, clean and inviting. The front desk staff was friendly, inviting and welcoming. The front desk staff made us feel like we were family members that she has not seeing for a long time. I would recommend this hotel to anyone. The... More 

Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Vincent M
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enjoy our close proximity to the action of downtown Hartford, as well as the ease of traveling to Bradley International Airport, which is only 15 minutes away. We have all the comforts of home for your stay in Hartford, and our property is within walking distance to museums, nightlife and great restaurants. ... more   less 

Additional Information about Homewood Suites by Hilton Hartford Downtown

Address: 338 Asylum St, Hartford, CT 06103-2020
Location: United States > Connecticut > Hartford
Price Range: $158 - $339 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Hartford Downtown 3*
Number of rooms: 116
Reservation Options:
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Also Known As:
Homewood Suites Hartford Downtown Hotel Hartford
Homewood Hartford
Hartford Homewood Suites
Hotel Style:
#4 Business Hotel in Hartford
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