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Homewood Suites by Hilton Hartford Downtown

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Homewood Suites by Hilton Hartford Downtown
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423 Reviews from our TripAdvisor Community

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Showing 421: English reviews
New York City
Reviewed 4 days ago NEW

Had a very suboptimal experience at this hotel. Subpar customer service, and it's evident the employees are not happy. Plus my room was adjacent to a loud club, which didn't exactly make it easy to get a restful night's stay on a Wednesday. Overall, would recommend staying somewhere else if one has the option.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank saquibr2017
Management response:

Thank you for taking the time to share your concerns with us, your feedback is very valuable to us and we will utilize it to make corrections and ensure that a similar situation does not occur again in the future.

Denver, Colorado
HOTEL’S FAVORITE REVIEW
Reviewed November 3, 2016

I stayed for just one night. Nice breakfast in the morning, with hot choices. Room is standard Homewood - serviceable, clean, utilitarian. All the staff were great. A long walk to get to room, as this is a big hotel. If you are coming from the Hartford/Bradley airport: the #30 bus ("Bradley Flyer) is a cheap way into town ($1.50)....

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Helpful?
Thank California26
About Hotel's Favorite Review
HomewoodHartordDOS, Director of Sales at Homewood Suites by Hilton Hartford Downtown, responded to this review

We're so glad you enjoyed your stay with us. We appreciate your business and look forward to seeing you in the near future.

San Antonio, United States
Reviewed 1 week ago

Two week stay for business travel. Good location , decent amenities, and shuttle service to and from employer offices in area provided. Evening social was pleasant. Sleep quality was average as is located downtown near some restaurants and areas that host late night events so depending on room location there could be some noise late night or early morning creating...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Samara M
Management response:

Thank you for choosing to stay with us. We are happy that we helped make your stay with us a positive experience. Our goal is to meet and exceed our guest's expectations so it is always encouraging to see when we succeed. We appreciate you sharing your feedback and we look forward to seeing you again on future trips.

Reviewed 2 weeks ago

My room was infested with ants! Both in the kitchen and in the bathroom. There were trails of ants just marching in. They even got in my luggage. The bathroom fixtures were loose. The faucet was literally coming apart every time we used it. There was a strong smell of MOLD coming from the room. Disgusting place. Could not wait...

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Helpful?
Thank AdBloke
Management response:

Thank you for taking the time to provide feedback on your recent stay with us. We are disappointed to see that our hotel fell short in many areas during your stay. I will address the cleanliness issues with housekeeping and engineering to ensure these situations never occur again. We are working diligently to improve the hotel and your comments will...

Atlanta, Georgia
Reviewed 2 weeks ago

I stayed here during my business trip to hartfprd for 7 days.Usally i always stay at Hiltion hotel which is near by to this place so thought of trying this.But experience is really bad. I felt like i am staying in highway Motel.Hotel infrastructure is still old.Rooms of hotel has kitchen which is good, But hotel doesn't have any kitchen...

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Helpful?
Thank Gaurav G
Management response:

We are disappointed to read your comments regarding our staff and hotel. We take pride in providing quality care for our guests and regret that your stay was not reflective of that. We will work with our team to make improvements and meet the standards we have set. We do hope to have the opportunity to welcome you back so...

Atlanta, Georgia
Reviewed 3 weeks ago

I love all the new updates....but during one of my evening stays I approached with a question to find; who I later found out is the Front Office Manager doing one his employees hair in the back office, I just walked away baffled. Initially I wasn't going to say anything about it but after some thinking, it's shameful to have...

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Helpful?
Thank brodger2112
Management response:

Thank You for taking the time to write this review for my property. Your response is extremely helpful and I appreciate both your positive and negative feedback. Please accept my sincere apology for the problems that you encountered at my hotel.

San Francisco, CA
Reviewed 4 weeks ago

1) rooms ending in 02, 04, 06, 08, 10 overlook a bar with a roof patio. Monday & Tuesday night very quiet but Wed-Sun night it was incredibly loud (like "feel the music" loud). Even with the provided earplugs & and my white noise machine I could hear it. Parties until 1am-2am. Cops there at closing time to make sure...

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Helpful?
Thank nmno
United States
Reviewed 4 weeks ago

We had tickets for a show at the Bushnell and stayed here one night in January. Average room, clean (at first) and a spacious suite. Weird that Queen size bedroom was adjoined privately to the one bathroom and the King size bedroom forced you to walk out into the common area to use the bathroom. But other than that -...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank 728kathleenz
Kingston, Massachusetts
Reviewed 5 weeks ago

Just okay nothing great if checking in electronically make sure you pick the room type you reserved Parking is not included and we came back (after paying in full for parking) we came back after dinner one night and there was no parking, it took at least 10 minutes before solved and not to our liking

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank gemmetts
albany, United States
Reviewed January 16, 2017

The Marriott was sold out so i ended up here. The hotel is very dated but was a good value esp with splitting Hilton Honor points and cash. Breakfast is not gluten or soy free so if you have any food allergies don't expect to eat here. Room was clean and bed was good. No bellman to help with bags...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Pamela S
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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Bar/Lounge
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enjoy our close proximity to the action of downtown Hartford, as well as the ease of traveling to Bradley International Airport, which is only 15 minutes away. We have all the comforts of home for your stay in Hartford, and our property is within walking distance to museums, nightlife and great restaurants. ... more   less 

Additional Information about Homewood Suites by Hilton Hartford Downtown

Address: 338 Asylum St, Hartford, CT 06103-2020
Location: United States > Connecticut > Hartford
Price Range: $157 - $394 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Hartford Downtown 3*
Number of rooms: 116
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Orbitz, Expedia, Hotels.com, Travelocity and Priceline so you can book your Homewood Suites by Hilton Hartford Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Homewood Suites Hartford Downtown Hotel Hartford
Homewood Hartford
Hartford Homewood Suites
Hotel Style:
#4 Business Hotel in Hartford
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Questions & Answers

Here's what travelers have asked, with answers from Homewood Suites by Hilton Hartford Downtown staff and other travelers.
5 questions
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Philadelphia, Pennsylvania
9 months ago
Monroe, NY
over a year ago
Monroe, NY
over a year ago

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Questions? Get answers from Homewood Suites by Hilton Hartford Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Try to get High floor room and Bushnell park facing room to get better view and avoid noise.”
 of 5 bubbles 403gauravg, 2 weeks ago | Read review
“Rooms ending in 02, 04, 06, 08, 10 overlook a LOUD bar.”
 of 5 bubbles nmno, 4 weeks ago | Read review
“Higher the floor the better (views/ noise)”
 of 5 bubbles ericao219, Jan 9, 2017 | Read review
“Select one at another hotel”
 of 5 bubbles imho828, Jan 7, 2017 | Read review
“To us every part of the hotel was great. Our favorite view is Bushnell Park across the street”
 of 5 bubbles B5985BHdeborahm, Oct 3, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question