The hotel is exceptionally clean and conveniently located. My experience with front desk staff , however, was shockingly unpleasant . I am certainly aware that all hotel guests are not traveling for business,, and when a group of excited teenagers occupied my floor the second night of my stay, the noise level was concerning ( shouting in hallways , doors slamming, and loud music) . I’d asked to have security intervene ( two separate times) and was told by front desk manager that she “could not guarantee” , and would “ try her best” to remedy the problem ( not very assuring) . Instead of ensuring ( and maintaining) the expected quality of “ luxury” hotel experience ( or at least a peaceful stay ), she offered to “ change my room” . Not acceptable., and not suitable for business travelers who expect a peaceful and restful stay.…
Overall pleased with the hotel. Nice room and enjoyed the restaurant/bar. The policy regarding not cleaning the rooms and not giving fresh towels daily is not what I would expect from an upscale hotel. We did not ask for more towels to be sent up but felt there should be more then two total adult sized towels given to start with especially if you are staying two nights. Keep in mind you pay for parking but if you are going in and out they will validate it to be one fee for the day.
I stayed here on a business trip. Was upgraded to a corner room with beautiful city views. This location has a concierge room, with spectacular views and snacks. It also has a pool and spa, along with a great lobby. The check-in is around back. The only shortfall is they chare for parking. There is a discount for hotel guests however.
Stayed on night as part of a business trip and the hotel serves its purpose as a place to sleep, but that's it. Is very standard, and quite basic. It is a standard hotel, with clean room, standard Marriott bed and quite basic service. I arrived after a 8 hours flight from London on JFK and a 3 hours car ride to Hartford, it was in the evening, asked about room service, they told me that it was available. Called from my room, ordered a salad and was very, very poor. Overpriced for what I got. Location is good if you are attending the Conference centre, which is next door. Seems to me as the only or the best alternative in Hartford, so will stay again if business takes me back to Hartford, but as said, hotel just for one night given the lack of amenities and basic service.
Cheap motel service. They only do maid service twice a week on Wed and Sat. If you need more toilet paper or towels, you have to make a special call to the front desk to get it delivered to you. If you need your garbage taken out, you have to make a special call to the front desk to get them to remove it. And when the staff do deign to give you the toilet paper, towels or garbage removal they made you beg for, they are nasty and snarky about it. They disconnected the high speed internet service and say there is no ETA on restoring it so forget about using the hotel for business. The L Bar in the lobby is first rate with great food and service. And despite the mostly spotty service, some of the hotel staff seemed to be first rate professionals. So 3 stars overall: 2 for the hotel and 5 for the L Bar and hotel staff that were good. If I were paying cheap roadside motel prices or at a campground, I wouldn’t have much to complain about. But given they are charging luxury hotel prices - the price was the same as what I paid for a luxury hotel in Chicago last week - for this cheap motel/campground service, it’s hard to see how Marriott expects this to work.…
It is hard to even fathom to imagine that this review is written about a Marriott property. Unfortunately, since the merger, Marriott's loyal guests have been let down time and time again. My experience as an Ambassador member (it does not mean anything, any longer) is no different from the ones described by many other members. One team member checking in 17 guests. Understaffed??? Booked a room with a king side bed. Offered one with two beds. After a negotiation worth that of a visit to a souk, I was offered a suite featuring: stained sofa, unusable lamps, inoperative USB ports, a missing pillow and the ever-classic pop-corn ceiling. The extent to which my room was a quiet one extended to: facing the ice-machine AND the close proximity to an elevator. After the GM's intervention, I was offered a king size bed, in a room where the air-conditioning was not properly functioning. The check out was meant to be the topping on the cake, when, once again, a team member told me that IF I wanted anything printed I had to proceed to a third party office, that -for a fee- would have printed the one single page I needed. I also asked to separate my invoice (laundry and room+tax). Impossible, must wait for an email. Staff too busy. Do yourself a favor, stay elsewhere! The property uses the "Post Covid", song and dance, as they sang the "Covid" tune a few months ago and the "merging growing pain" a couple of years ago. They sprinkle words such as "pandemic" and "team care", not Customer Care, faster than a Japanese bullet-train. The 2 weddings, and loads of conventioneers did the rest. RIP Marriott.…
The Hartford Marriott Downtown was a very nice hotel and located so close to the Convention Center. The room was VERY clean, although the furniture showed some wear and tear. The beds were very comfortable! I am super picky when it comes to clean hotel rooms, and this one was very close to perfection in the area of cleanliness. The staff was wonderful, despite having 100% occupancy. They had a grab and go for all meals and the best part of all was there were gluten free options available, too! I'm not sure if that is something they only do when a convention is in town. I look forward to staying here again next year, if the convention still held in Hartford!
Megan at the L bar was a godsend. I had a terrible trip in and a not great experience checking in. Megan was so amazing and sweet. I’m an overworked mom just trying to get away for the night and she was phenomenal, seeing I was a bit overwhelmed and doing everything she could to make me feel better. I would stay here again just to grab drinks from her!
Things are obviously not "normal" due to Covid-19 but the staff is working very hard to make visitors' stays as enjoyable as possible. If you are in Hartford for an event at the convention center, this hotel location is perfect... you don't have to go outside at all. The flip side of that is that the onsite Starbucks is mobbed and that is compounded by limited onsite restaurant hours right now.
This is a really nice hotel. I stay here frequently when in Hartford. Last night checking in, I was assisted by Joyce at the front desk. She made my day. It had been a long day of traveling. She greeted me with the biggest smile and was super throughout the check in process. I can't say enough good things about her willingness to help and she is exemplary at her job! Very Well done!