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Hartford Marriott Downtown

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200 Columbus Blvd, Hartford, CT 06103-2807
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (175)
Room & Suite (81)
Dining (14)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hartford Marriott Downtown
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 12 hotels in Hartford
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
Hartford Marriott Downtown is a luxury hotel interconnected to the Connecticut Convention Center. This Hartford hotel offers a unique setting for meetings, wedding receptions, and special events.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Spa
Parking garage
Wifi
Paid wifi
Hot tub
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast buffet
Breakfast in the room
Vending machine
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Currency exchange
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Centrally Located
Hotel links
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926Reviews13Q+A100Room tips
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William wrote a review Oct 10
New York City, New York10 contributions1 helpful vote
Hartford Marriott Downtown ("HMD") is an unreliable branch of Marriott that did not honor a reservation I booked through Marriott's website 4 months in advance. On June 1, 2021, I booked for a very specific room for myself and my elderly parents. Since my parents have not travelled since 2019, I thought this mini retreat would be nice for them and I did not mind paying a little extra for a larger room on the corner of a high floor. The room I booked at HMD was '2 Double Beds, River View, Corner, Large Room' with two guaranteed requests, 'high floor - 16th and above' and 'shower only'. Five days before my arrival, on October 3, 2021, I received another email confirmation from HMD that showed the same exact details as the email I received on June 1st; we were excited for this stay. See screenshots of the email confirms from Marriott from June 1 and October 3, 2021. Things went downhill on the day we were set to arrive at HMD. On Friday (October 8), I received a notification through the Marriott Bonvoy App that my room was ready. When I opened up the App, I read the room I got was on the 7th floor and the room had a tub, completely ignoring the guaranteed requests I've had since June 1st. I was still on the road then so I connected with HMD through two methods, (1) I called HMD and spoke with "J-E" and (2) I chatted with an associate from HMD through the Marriott App. Over the phone, J-E of HMD stated the room I booked was no longer available and she offered me only two options; either I stay in a room with two double beds and a tub, or I can have a room with a King bed and a shower. Since the tub was a no-go for my father, I asked about the room with a shower and how three people could possibly sleep on one king bed. J-E replied that there was a pull out couch/makeshift-mattress in the room that the third person could sleep on. J-E then further proceeded to give me lip by telling me that it was MY responsibility to call HMD to ensure HMD could accommodate what I booked via Marriott's website 4 months ago. J-E offered nothing else, so I hesitantly opted for a room on the 15th floor. The chat I had with an HMD representative over the App was just as unhelpful as J-E. The person who replied to my message on the App stated HMD placed me on the 7th floor, because my 'reservation did have the request for a low floor', completely contradicting the 'guaranteed requests' clearly stated on the two email confirmations Marriott sent me on June 1st and Oct 3rd. See screenshot of our chat. Jordan, from the front desk, was the most helpful out of the three employees I communicated with about HMD's mistake. He charged me a standard nightly rate (due to me no longer staying in a larger, corner room), and he offered a breakfast voucher. I would still prefer a greater reduction in the charge for HMD's mistake. On the hotel itself. Some of the other service staff were very nice. The room wasn't cleaned well as the door/walls had some brown coffee/cola stains; the sheets appeared clean though. There were plenty of parking spots in the garage adjacent to the hotel. The fitness room and pool on the top floor had a great view of the city and beyond. Two of the elevators appeared to not be in service during our stay while there were several weddings in the hotel and a marathon in town that weekend. In conclusion, HMD is okay to stay at, but I would not depend on them for any requests made through Marriott's website. Update. In going through reviews on Tripadvisor, it turns out J-E received a raving review from another customer just last month. Sadly, I did not receive the same level of service from her where she placed the fault of HMD's mistake on me. I also dialed and asked Marriott Corporate whether it was common for guests to call the hotel branch, to ensure they honor the requests made on the Marriott website. The Corporate department stated that should not need to happen. Furthermore, they stated this issue may have arisen because HMD deviated from procedures.
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Date of stay: October 2021
Rooms
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Room Tip: Parking next door is $19 for hotel guests.
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1 Helpful vote
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Jodee M wrote a review Sep 2021
Stamford, Connecticut2 contributions
I called Earlier in the week before i booked And Joyce was amazing. She didn’t make me feel rushed as soon gave me information the hotline didn’t. The. I checked In yesterday abs she was even sweeter. I met The manager Molly and she was as sweet as Joyce. It was clean the people were supper kind. Everyone spoke that pasted us. My son is n the army and we travel a lot. This stay is at the top of our list. Again Joyce was kind and patient even before i booked The room. That is customer service. Also a reflection of quality service. I truly Appreciate all of their service.
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Date of stay: September 2021Trip type: Traveled on business
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Chinchou wrote a review Sep 2021
1 contribution
I came to Connecticut earlier than expected and I was able to check in my room early : 5:30 am!! I want to thank the general manager for being very professional and courteous. He showed great service to me and I want to commend him. His name is Fabio Pari-Di-Monriva. Thank you so much for all you do. Keep up the superb work !!!
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Date of stay: September 2021Trip type: Traveled with family
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Fltchick wrote a review Sep 2021
Mount Pleasant, South Carolina186 contributions94 helpful votes
In town for business, not Comic-Con. No real food available either n the bar or the restaurant. Just a bunch of prepackaged crap food made who knows when? Literally sandwiches wrapped in foil and premade salads like your in line at a football game. Can I not get a real meal? Apparently not. After asking a few question I was told I could order from the menu to go. Really?
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Date of stay: September 2021Trip type: Traveled on business
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Response from Greg Boyd, General Manager at Hartford Marriott Downtown
Responded Sep 10, 2021
I am sorry you did not find the food options we had available in VIVO appealing. Our goal is to provide all of our guests on a very busy convention weekend with a variety of options from hot and cold sandwiches, salads, pizzas, and pasta to accommodate our guests' diverse preferences and dietary needs. Our culinary team does prepare all items daily to ensure quality and freshness. I am glad that our team was able to provide you with an alternative that was in keeping with your preference. Sincerely, Fabio Pari-Di-Monriva General Manager
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Ryan wrote a review Aug 2021
Albany, New York71 contributions74 helpful votes
My wife and I came here last weekend to see Thomas Rhett at the Xfinity theater and stayed overnight here. This hotel was very nice! The indoor pool/hot tub on the 22nd floor was a great perk! And the windows surrounding the pool made for a great view. My only complaint is the rooms could be more updated, maybe just take down the old wallpaper and paint the walls white or something. Also our mini fridge was leaking and had a bad odor coming from it. But we were only there one night were fine not using the fridge. Other than that this place was a great stay!
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Date of stay: August 2021Trip type: Traveled as a couple
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PRICE RANGE
$166 - $527 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hartford marriott downtown hotel hartford, marriott hartford
LOCATION
United StatesConnecticutHartford
NUMBER OF ROOMS
409
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Frequently Asked Questions about Hartford Marriott Downtown
Which popular attractions are close to Hartford Marriott Downtown?
Nearby attractions include Wadsworth Atheneum Museum of Art (0.2 miles), Connecticut Science Center (0.06 miles), and Connecticut's Old State House (0.2 miles).
What are some of the property amenities at Hartford Marriott Downtown?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Hartford Marriott Downtown?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hartford Marriott Downtown?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Hartford Marriott Downtown?
Conveniently located restaurants include The Capital Grille, Bear's Smokehouse, and Vivo Seasonal Trattoria.
Are there opportunities to exercise at Hartford Marriott Downtown?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Is Hartford Marriott Downtown located near the city center?
Yes, it is 0.2 miles away from the center of Hartford.
Are any cleaning services offered at Hartford Marriott Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does Hartford Marriott Downtown offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hartford Marriott Downtown?
Many travelers enjoy visiting The Mark Twain House & Museum (1.7 miles), Harriet Beecher Stowe Center (1.6 miles), and Webb Deane Stevens Museum (3.7 miles).
Does Hartford Marriott Downtown have any great views?
Yes, guests often enjoy the river view available here.