Honestly, I don’t think 20 rooms were taken. The front desk staff learned our names and always referred to us by it. Nice people who seemed to appreciate we were there. The restaurants were closed because of COVID but their pantry was open as was room service. Both were decent and did the trick. Got a corner room. Beautiful views on two sides which was amazing. I will only stay here in Hartford again.
We stayed there one night for few hours as possible in October. I tried it even though they reduced me from a suite to a regular room without telling me (they did compensate me). The hotel suite we had this time was old, small, very dusty, and smelled badly--not what I expected based on the pics and some the reviews. We left as soon as we could. The front desk person late at night was unfriendly and unhelpful, though the front desk manager in the morn was the opposite. Wasn't Covid-friendly, either, beyond the poor air quality--insufficient sanitizing wipes around. I have Marriott Ambassador status, meaning I stay in a lot of hotels, and this was one of the worst. We need to stop in CT every so often and we'll be avoiding this hotel.
we stayed here and it was bad, the shower didnt work right, the room service was too expensive, no one was at the parking lot, you had to pay at the ticket machine then there was no one at the gate so we didnt have to pay the $20 parking if i knew the gate was open. no microwave, and the pillows were terrable.
Recognizing that COVID has impacted all businesses, my stay at this Marriott was a horrible experience. On could describe the experience as hospital-like, but it was closer to prison-like. At checkin you are given a sheaf of papers that explain all the normal amenities that you will not receive - housekeeping, food, restaurants, etc. the last page is your only opportunity to order your next day’s breakfast that you can pick up at the front desk at an appointed time the next morning. My sausage scramble was plopped in a plastic to-go container with plastic utensils. There was no attempt made to add garnishes or make the food presentable. It was simply a pile of left over scrambled egg. Now keep in mind, the clerk can take your food selection back, but can not touch or take back the sheaf of papers. COVID paranoia reins. During the 15 hours I was in and out of the hotel I saw less than 7 people total and only two guests. I am certain there was no one on my floor. Like a prison, you are given a plastic pack of “amenities” including soap, shampoo, etc. There are no amenities in the room. No coffee maker, no hair dryer, and only about 5 tissues. The room was your typical room. The entire experience was pathetic. I am so disappointed in Marriott. …
2nd time I Hartford, first time here. Rooms are excellent. Staff well trained and friendly. Hotel is in a great location. Valet staff was extra friendly and helpful with directions and recommendations. My hotel of choice next time in Hartford.
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