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BEST WESTERN Hartford Hotel & Suites

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BEST WESTERN Hartford Hotel & Suites
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343 Reviews from our TripAdvisor Community

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Showing 332: English reviews
West Springfield, Massachusetts
Reviewed February 13, 2017

This will be my # one spot to stay in from now on in Hartford I was extremely pleased thank you for the great service and helpful staff you guys are great and courteous I appreciate all the staff and service

Review collected in partnership with Best Western
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Helpful?
Thank R1983ZTvictorc
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear Guest, Thank you very much for your recent review following your visit to the BEST WESTERN Hartford Hotel & Suites. It is always a pleasure to receive compliments relating to our Hotel. I am very pleased that you enjoyed your stay with us. I hope that you visit us again soon, when we look forward to welcoming you back...

Cape Cod
Reviewed February 7, 2017

Very nice property that appears to be recently renovated. Very nice staff and a great free breakfast in the morning. I will definitely stay again when I am back in the area. Keep up the good work!!!!!

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Helpful?
Thank DebBobCapeCod
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you for visiting the Best Western Hartford Hotel & Suites. I am very pleased to hear that our team exceeded your expectation. We are very pleased to be of service. We are looking forward to the next visit. Sincerely, General Manager

Brick, New Jersey
Reviewed February 6, 2017

I needed a place to stay while my mother was in Hartford Hospital. I was so impressed by the friendliness of the staff and cleanliness of the building. It was very easy to get to from the hospital and I felt very safe (being alone). The breakfast was very good also. It was a great experience and I'm glad I...

Review collected in partnership with Best Western
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Helpful?
Thank angelagR3268UI
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear Guest, Thank you very much for your recent review following your visit to the BEST WESTERN Hartford Hotel & Suites. It is always a pleasure to receive compliments relating to our Hotel. I am very pleased that you enjoyed your stay with us. I hope that you visit us again soon, when we look forward to welcoming you back...

West Lebanon, Maine
Reviewed January 23, 2017

Great features: Free breakfast, very easy & fast check in/check out, very clean, extremely comfortable beds & pillows!!! I sleep in an $8000 when I'm at home, so I'm picky about hotel beds & this bed was incredible!!!! Shuttle to & from the conference center was Outstanding!!!! Ok, now for what I didn't like: sinks in bathroom are waaaay to...

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Helpful?
Thank coloredflames
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear guest, Thank you very much for your recent review following your visit to the BEST WESTERN Hartford Hotel & Suites. It is always a pleasure to receive compliments relating to our Hotel. I am very pleased that you enjoyed your stay with us. I hope that you visit us again soon, when we look forward to welcoming you back...

Pittsfield, Massachusetts
Reviewed January 17, 2017

Advertised free shuttle to convention ctr. every 30 MIM. Arrived in lobby at 25 past and was told it would be there soon. 45 minutes later we drove and paid to park. Lady at front desk kept insisting it would be right here.

Review collected in partnership with Best Western
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Helpful?
Thank chrishS1257KS
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear guest, Thank you for your detailed and candid review on TripAdvisor. Though it is never pleasant to read a review where we did not live up to the expectations of our guests, this feedback does help us to refocus and improve our service levels and attention to detail. Please accept our sincere apologies.

Ocean, United States
Reviewed December 31, 2016

I had to book at the BW in Hartford for a funeral. The weather was terrible but the staff was very friendly and the room was comfortable. I would definitely stay again! Conditions were icy upon checkout but the lot was thoroughly salted and safe.

Review collected in partnership with Best Western
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Helpful?
Thank josephh2017
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you for visiting the Best Western Hartford Hotel & Suites. I am very pleased to hear that our team exceeded your expectation. We are very pleased to be of service. We are looking forward to the next visit. Sincerely, General Manager

Montgomery, United States
Reviewed December 30, 2016

My wife and I take short trips during the year and look for hotels near attractions. We selected Best Western Hotel and Suites based on the price and the free, hot breakfast. Excellent hotel off the highway, but still very quiet. Breakfast was very good with hot choices as well as a nice selection of yogurt and fruit, both fresh...

Review collected in partnership with Best Western
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Helpful?
Thank waynewJ554VV
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear Guest, Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We are glad to hear that you have enjoyed your time with us. Thank you again and hope to be able to welcome you back soon! General Manager

East Hartford, Connecticut
Reviewed December 28, 2016

First and foremost, I experienced nothing but excellent customer service from check in to check out. And when I opened my door to my room I was instantly shocked and amazed. Clean and classy is how I would describe the scene of the room. I feel that I had gotten more than my money's worth. Clean carpet, a comfortable cushion...

Review collected in partnership with Best Western
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Helpful?
Thank danielwK3333FM
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear Guest, Thank you very much for your recent review following your visit to the BEST WESTERN Hartford Hotel & Suites. It is always a pleasure to receive compliments relating to our Hotel. I am very pleased that you enjoyed your stay with us. I hope that you visit us again soon, when we look forward to welcoming you back...

Manchester, NH
Reviewed December 24, 2016

Staff was pleasant, breakfast looked good, and the hot tub was very enjoyable. Bed was comfy and the shower water pressure was excellent. Beware, the room walls are very thin and if you have neighbors, you'll hear them pretty well.

Review collected in partnership with Best Western
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Helpful?
Thank staapes57
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear guest, Thank you for your detailed and candid review on TripAdvisor. This feedback does help us to refocus and improve our service levels and attention to detail. We look forward to seeing you again in the future. General Manager

Reviewed December 21, 2016

First I had mixed up the dates for my stay. I called the hotel on the road and they switched my reservation to that night without any fuss and gave me a better price! Next I got in just after 9pm on Sunday and walked over to the Chowder Pot only to find their kitchen was closed. Ornela who was...

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Helpful?
Thank Joseph G
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear Guest, Thank you very much for your recent review following your visit to the BEST WESTERN Hartford Hotel & Suites. It is always a pleasure to receive compliments relating to Ornela and I am very pleased that you enjoyed your stay with us. I hope that you visit us again soon, when we look forward to welcoming you back...

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Business Center with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The BEST WESTERN Hartford Hotel & Suites in Hartford, CT is located just five - ten minutes from downtown and at the crossroads of New England - Routes I-91 and I-84. The hotel is conveniently located 1.5 miles from the Hartford Convention Center, and is near the CT Expo Center, XL Center, Downtown Hartford corporate offices, The Mark Twain House & Museum, XFINITY Theater, Six Flags(R) New England, Goodwin Park Golf Course, Wadsworth Atheneum, Hartford Hospital, and St. Francis Hospital are nearby as well, including Aetna(R), the University of Hartford, Trinity College and the Connecticut State Capitol building. Our patrons stay connected with business amenities like free high-speed, wireless Internet access and a business center. We also boast 943 square feet of meeting space, ideal for most meetings or events in Hartford, CT. Our hotel's location is a few miles from some of Hartford's most popular attractions. Take a tour through Hartford's many historic homes like the Harriet Beecher Stowe Center and The Mark Twain House & Museum. You can see contemporary and classic works of art at the Wadsworth Atheneum or spend the day outdoors at Bushnell Park. Let our hotel in Hartford be your home away from home. Join us each morning for a full hot breakfast buffet, enjoy a refreshing swim in our seasonal heated outdoor pool, relax in our indoor whirlpool or get an invigorating workout in our fitness center. The hotel is 100% non-smoking in all Guest rooms and Public areas. This Hartford, CT hotel's location near downtown Hartford makes us the ideal choice for both business and leisure travelers. We provide complimentary shuttle service to 7 miles radius within the greater Hartford area. Book your stay at the BEST WESTERN Hartford Hotel & Suites today! Must be 21 years of age to check-in. ... more   less 

Additional Information about BEST WESTERN Hartford Hotel & Suites

Address: 185 Brainard Road, Hartford, CT 06114 (Formerly Holiday Inn Express Hotel & Suites)
Location: United States > Connecticut > Hartford
Price Range: $100 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Hartford Hotel & Suites 2.5*
Number of rooms: 129
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Best Western, Priceline, Agoda, Reservation Counter and Despegar.com so you can book your BEST WESTERN Hartford Hotel & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel Hartford
Holiday Inn Express Hotel And Suites
Holiday Inn Express Hartford
Holiday Inn Hartford
Hotel Style:
#1 Best Value Hotel in Hartford
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Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN Hartford Hotel & Suites staff and other travelers.
6 questions
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Questions? Get answers from BEST WESTERN Hartford Hotel & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We were on the 1st floor in the back & no noise background.”
 of 5 bubbles gpstubby, Aug 3, 2016 | Read review
“Please read my review for tips”
 of 5 bubbles sctredsoxone, Jul 18, 2016 | Read review
“Rooms in a different hotel a better choice if you want certainty of hot water”
 of 5 bubbles Marcc237, Apr 24, 2016 | Read review
“Room 127 was excellent.”
 of 5 bubbles karls928, Apr 2, 2016 | Read review
“don`t drink the lobby`s coffee eww (my opinion)”
 of 5 bubbles deond794, Mar 27, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question