We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

BEST WESTERN Hartford Hotel & Suites

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
BEST WESTERN Hartford Hotel & Suites
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

303 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
There are newer reviews for BEST WESTERN Hartford Hotel & Suites
See the most recent reviews
Showing 294: English reviews
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel is very modern and clean. Our room was very clean & spacious. The beds & pillows are so comfortable. It even had a full size sofa (bed). The staff is friendly & hospitable. They have everything you need!

Review collected in partnership with Best Western

Helpful?
Thank marilyne762
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you for taking the time to share your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We appreciate your loyalty and we are very happy you took the time to tell us about your recent stay. We hope you visit us again in the near future. General Manager More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 2 weeks ago

This is seriously one of the best motels I've stayed at at any price or star level. Clean and well appointed. The room was extremely comfortable and the bathroom was in great condition and spotless. My only minor ding is for the elevator that needed some spit and polish. Great breakfast (I was especially enamored with the automatic pancake maker... More 

Helpful?
Thank Joyce K
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear guest, Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We are glad to hear that you have enjoyed your time with us so much. As we emphasis on personal service and individual guest approach, we are happy to see you highlighting... More 

A TripAdvisor Member
5 of 5 stars Reviewed 3 weeks ago via mobile

Stayed here for 2 nights with a group of pepole and had a great Experience. ERIN was amazing she went above and beyond to find things for us to do. She checked on us several times to make sure we were ok. EXCELLENT CUSTOMER SERVICE ERIN!! The hotel is very new and clean. I would definitely stay there again.

Helpful?
Thank A TripAdvisor Member
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear Guest, Thank you very much for your recent review following your visit to the BEST WESTERN Hartford Hotel & Suites. It is always a pleasure to receive compliments relating to Erin and I am very pleased that you enjoyed your stay with us. I hope that you visit us again soon, when we look forward to welcoming you back... More 

Vermont
Level Contributor
3 reviews
3 of 5 stars Reviewed 3 weeks ago

This Best Western was basic, clean and decent for the price. Breakfast was included but it was very basic. No extras, nothing special but can't really complain either. The hot tub whirl pool was out of order which was a bummer. And the front desk associate was saying the room numbers of the guests checking in, out loud, which is... More 

Helpful?
Thank ErikatheAdventurer
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. On behalf of our entire team, I would like to apologize for the hot tub being out of order. Our maintenance team is working on correcting this matter so we can better serve our... More 

Washington DC, District of Columbia
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

8 hours into a 12 hour drive, we decided to stop overnight and not push driving late into the evening. Pros: It's a solid highway hotel for a one night stay, conveniently located off the highway (with a gas station close by to fill up the next morning before heading), quiet, recently renovated hotel rooms, safe, gym, outdoor pool for... More 

Helpful?
Thank AroundTheGlobex3
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We are glad to hear that you have enjoyed your time with us. Thank you again and hope to be able to welcome you back soon! General Manager More 

2 reviews
4 of 5 stars Reviewed 4 weeks ago

This is a nice hotel with extra amenities like the hot tub and outdoor pool.The breakfast has variety and we really enjoyed the pancake machine. It is easy to get to off of the highway. For dinner, we went to the First and Last Tavern that was close by. This is an excellent little Italian eatery.

Review collected in partnership with Best Western

Helpful?
Thank Theresa H
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear Guest, Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We are glad to hear that you have enjoyed your time with us. Thank you again and hope to be able to welcome you back soon! General Manager More 

1 review
5 of 5 stars Reviewed 4 weeks ago

I have stayed at this hotel for the last 10 years. It has had a few different names. This hotel is now in the best shape, cleanest rooms, friendly staff, comfortable beds, and the breakfast hits the spot. Very easy to get to, great dining and cocktails close by. Every time I am in Hartford on business I always try... More 

Review collected in partnership with Best Western

Helpful?
Thank davidmA1815FR
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear Guest, Thank you very much for your recent review following your visit to the BEST WESTERN Hartford Hotel & Suites. It is always a pleasure to receive compliments relating to our Hotel, Myra and facilities at the Hotel and I am very pleased that you enjoyed your stay with us. I hope that you visit us again soon, when... More 

Boston, Massachusetts
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We were in town for a memorial service over the weekend and decided to stay over and see some of historic Hartford. This location is in an industrial area, but there's a pretty good seafood restaurant and fast food options nearby. The room was clean and modern. Looked exactly like the photo on the web site, so they've obviously done... More 

Helpful?
Thank MiJohnson
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear guest, Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We are glad to hear that you have enjoyed your time with us so much. As we emphasis on personal service and individual guest approach, we are happy to see you highlighting... More 

virginia beach, United States
1 review
4 of 5 stars Reviewed August 23, 2016

The Hotel was clean and the staff were friendly.. The breakfast was good but could use a big upgrade and the coffee was the only bad part of the stay it was so bad I could not even drink it .. Other than that over all my family of 4 was happy...

Review collected in partnership with Best Western

Helpful?
Thank Charity O
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We are glad to hear that you have enjoyed your time with us. Regarding the coffee, we have replaced the coffee machine and are now offering a better coffee product. We hope you will... More 

sturbridge, United States
1 review
5 of 5 stars Reviewed August 22, 2016

The hotel was very easy to get to off the highway and looked very nice on the outside. The room was very large and spacious, and was pleasant to stay in . Breakfast in the morning was adequate. The bed was very comfortable as well as the overall experience in the room. The only negative would be that the top... More 

Review collected in partnership with Best Western

Helpful?
Thank Tiffany K
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We are glad to hear that you have enjoyed your time with us. Regarding the top portion of the window not locking, we sent our maintenance team to inspect the window and they have... More 

Questions? Get answers from hotel staff and past guests. Ask a question

28 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (15)
Viewed
Dining (1)
Viewed
Bathroom (4)
Viewed
Hotel & Grounds (2)
Viewed
Room/Suite (2)
Viewed
View from Room (1)
Viewed
Other (5)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (13)
Viewed
Hotel & Grounds (7)
Viewed
Room/Suite (4)
Viewed
Pool/Beach Area (1)
Viewed
Dining (1)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Hartford
2.5 mi away
Hilton Hartford
Hilton Hartford
#2 of 11 in Hartford
4.0 of 5 stars 930 reviews
2.1 mi away
Hartford Marriott Downtown
2.6 mi away
Radisson Hotel Hartford
Radisson Hotel Hartford
#5 of 11 in Hartford
3.5 of 5 stars 348 reviews
Show Prices
Show Prices
Show Prices
2.5 mi away
Red Roof PLUS+ Hartford Downtown
2.1 mi away
Hampton Inn & Suites Hartford/East Hartford
2.4 mi away
Residence Inn Hartford Downtown
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The BEST WESTERN Hartford Hotel & Suites in Hartford, CT is located just five - ten minutes from downtown and at the crossroads of New England - Routes I-91 and I-84. The hotel is conveniently located 1.5 miles from the Hartford Convention Center, and is near the CT Expo Center, XL Center, Downtown Hartford corporate offices, The Mark Twain House & Museum, XFINITY Theater, Six Flags(R) New England, Goodwin Park Golf Course, Wadsworth Atheneum, Hartford Hospital, and St. Francis Hospital are nearby as well, including Aetna(R), the University of Hartford, Trinity College and the Connecticut State Capitol building. Our patrons stay connected with business amenities like free high-speed, wireless Internet access and a business center. We also boast 943 square feet of meeting space, ideal for most meetings or events in Hartford, CT. Our hotel's location is a few miles from some of Hartford's most popular attractions. Take a tour through Hartford's many historic homes like the Harriet Beecher Stowe Center and The Mark Twain House & Museum. You can see contemporary and classic works of art at the Wadsworth Atheneum or spend the day outdoors at Bushnell Park. Let our hotel in Hartford be your home away from home. Join us each morning for a full hot breakfast buffet, enjoy a refreshing swim in our seasonal heated outdoor pool, relax in our indoor whirlpool or get an invigorating workout in our fitness center. The hotel is 100% non-smoking in all Guest rooms and Public areas. This Hartford, CT hotel's location near downtown Hartford makes us the ideal choice for both business and leisure travelers. We provide complimentary shuttle service to 7 miles radius within the greater Hartford area. Book your stay at the BEST WESTERN Hartford Hotel & Suites today! Must be 21 years of age to check-in. ... more   less 

Additional Information about BEST WESTERN Hartford Hotel & Suites

Address: 185 Brainard Rd, Hartford, CT 06114-2102 (Formerly Holiday Inn Express Hotel & Suites)
Location: United States > Connecticut > Hartford
Price Range: $116 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Hartford Hotel & Suites 2.5*
Number of rooms: 129
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Hotels.com, Orbitz, Priceline, Expedia, Odigeo and Travelocity so you can book your BEST WESTERN Hartford Hotel & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Hotel Hartford
Holiday Inn Express Hotel And Suites
Holiday Inn Express Hartford
Holiday Inn Hartford
Hotel Style:
#1 Best Value Hotel in Hartford
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay