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BEST WESTERN Hartford Hotel & Suites

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285 Reviews from our TripAdvisor Community

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Showing 277: English reviews
Boston, Massachusetts
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

We were in town for a memorial service over the weekend and decided to stay over and see some of historic Hartford. This location is in an industrial area, but there's a pretty good seafood restaurant and fast food options nearby. The room was clean and modern. Looked exactly like the photo on the web site, so they've obviously done... More 

Helpful?
Thank MiJohnson
virginia beach, United States
4 of 5 stars Reviewed 2 days ago NEW

The Hotel was clean and the staff were friendly.. The breakfast was good but could use a big upgrade and the coffee was the only bad part of the stay it was so bad I could not even drink it .. Other than that over all my family of 4 was happy...

Review collected in partnership with Best Western

Helpful?
Thank Charity O
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We are glad to hear that you have enjoyed your time with us. Regarding the coffee, we have replaced the coffee machine and are now offering a better coffee product. We hope you will... More 

sturbridge, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

The hotel was very easy to get to off the highway and looked very nice on the outside. The room was very large and spacious, and was pleasant to stay in . Breakfast in the morning was adequate. The bed was very comfortable as well as the overall experience in the room. The only negative would be that the top... More 

Review collected in partnership with Best Western

Helpful?
Thank Tiffany K
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We are glad to hear that you have enjoyed your time with us. Regarding the top portion of the window not locking, we sent our maintenance team to inspect the window and they have... More 

Jerusalem, Israel
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Shuttle is convenient, especially getting a ride from the hotel to somewhere else, less so to get back. Iesha and Naftali were so helpful and nice! Breakfast was ok (points for having Nutella), internet excellent. Location is close to highway, but otherwise a bit isolated. Room was very clean but smelled a bit funny. Washer and dryer were handy for... More 

Review collected in partnership with Best Western

Helpful?
Thank DTL990
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear Guest, Thank you for taking time to share your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We appreciate your loyalty and we are very happy you took the time to tell us about your recent stay especially of our staff (Iesha and Neftali) being so helpul. Regarding your observation on... More 

Oldsmar FL, United States
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Except for a bathroom door that would not close our stay was enjoyable. We would stay at this establishment again, but would ask for any other room but this one (rm-163). We did not use the fitness room, but it did look like it was well equipped.

Review collected in partnership with Best Western

Helpful?
Thank Michael P
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. On behalf of our entire team, I would like to apologize for the bathroom door issue in your room. Our maintenance team have corrected the bathroom door. We hope you consider staying with us... More 

Wichita, Kansas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had driven in from Niagara Falls, ON & made reservations online to the Best Western Hotel & Suites in Hartford CT. We were greeted by Myra who was there to please you & make you smile. The entry was so clean & bright. Our room was so comfortable & had gone under a renovation. We also met Keven the... More 

Helpful?
1 Thank gpstubby
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear Guest, Thank you staying at the BEST WESTWERN Hartford Hotel & Suites, where you stay with people who care. I want to first and foremost say thank you for the review on behalf of Myra, Kevin and and the hotel. It is very nice of you to take time out of your day to commend such great employees! We... More 

Deptford, New Jersey, Usa
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Having a clean, value conscious, property to hang my hat is very comforting when on frequent business travels. This BW should be redesignated as a BW PLUS! Exceptional amenities and well trained professional staff and convenient access make this my new home base when in my Central CT territory. Be confident that Mya will greet you with a brilliant smile... More 

Helpful?
Thank Mark B
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear Guest, Thank you very much for your recent review following your visit to the BEST WESTERN Hartford Hotel & Suites. It is always a pleasure to receive compliments relating to our Hotel, Myra and facilities at the Hotel and I am very pleased that you enjoyed your stay with us. I hope that you visit us again soon, when... More 

Wilmington, Delaware
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 18, 2016

First visited two years ago while the hotel was going under renovation. Visited again his year, renovation is complete and rooms are great! Very comfortable, clean, and modern! Our next trip through Hartford we will gladly stay here again.

Helpful?
1 Thank Brad P
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you for time to share your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We appreciate your loyalty and we are very happy you took the time to tell us about your recent stay. We hope you visit us again in the near future. General Manager More 

manchester nh
Level Contributor
284 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 stars Reviewed July 18, 2016

I stayed for the weekend. I was very happy with how clean the hotel was and how friendly the workers were. I was there for a softball tourney and there were other team staying at the hotel. I would give one bit of huge advice though... if you do not like kids, then ask if there are any teams staying... More 

Helpful?
Thank sctredsoxone
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Dear Guest, Thank you for reaching out on TripAdvisor and sharing your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. We are glad to hear that you have enjoyed your time with us. Thank you again and hope to be able to welcome you back soon! General Manager More 

Melbourne, Australia
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 14, 2016 via mobile

We spent a comfortable night at this hotel en route to Pennsylvania. The room was large, very clean and the bed was extremely comfy! Huge props to Myra and Kevin at the front desk; they seemed genuinely interested in us as customers, and were keen to engage in conversation about what brought us to Hartford, and tips about the best... More 

Helpful?
1 Thank La_tiburona
Hartfordgm, General Manager at BEST WESTERN Hartford Hotel & Suites, responded to this review

Thank you for taking the time to share your experiences at the BEST WESTERN Hartford Hotel & Suites, where you stay with people who care. I’m very excited to share your comments with my team and let them know that their efforts have not gone unnoticed. Thank you again for your feedback and allowing us to be your home away... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The BEST WESTERN Hartford Hotel & Suites in Hartford, CT is located just five - ten minutes from downtown and at the crossroads of New England - Routes I-91 and I-84. The hotel is conveniently located 1.5 miles from the Hartford Convention Center, and is near the CT Expo Center, XL Center, Downtown Hartford corporate offices, The Mark Twain House & Museum, XFINITY Theater, Six Flags(R) New England, Goodwin Park Golf Course, Wadsworth Atheneum, Hartford Hospital, and St. Francis Hospital are nearby as well, including Aetna(R), the University of Hartford, Trinity College and the Connecticut State Capitol building. Our patrons stay connected with business amenities like free high-speed, wireless Internet access and a business center. We also boast 943 square feet of meeting space, ideal for most meetings or events in Hartford, CT. Our hotel's location is a few miles from some of Hartford's most popular attractions. Take a tour through Hartford's many historic homes like the Harriet Beecher Stowe Center and The Mark Twain House & Museum. You can see contemporary and classic works of art at the Wadsworth Atheneum or spend the day outdoors at Bushnell Park. Let our hotel in Hartford be your home away from home. Join us each morning for a full hot breakfast buffet, enjoy a refreshing swim in our seasonal heated outdoor pool, relax in our indoor whirlpool or get an invigorating workout in our fitness center. The hotel is 100% non-smoking in all Guest rooms and Public areas. This Hartford, CT hotel's location near downtown Hartford makes us the ideal choice for both business and leisure travelers. We provide complimentary shuttle service to 7 miles radius within the greater Hartford area. Book your stay at the BEST WESTERN Hartford Hotel & Suites today! Must be 21 years of age to check-in. ... more   less 

Additional Information about BEST WESTERN Hartford Hotel & Suites

Address: 185 Brainard Rd, Hartford, CT 06114-2102 (Formerly Holiday Inn Express Hotel & Suites)
Location: United States > Connecticut > Hartford
Price Range: $107 - $148 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Hartford Hotel & Suites 2.5*
Number of rooms: 129
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites
Holiday Inn Express Hotel Hartford
Holiday Inn Express Hartford
Holiday Inn Hartford
Hotel Style:
#1 Best Value Hotel in Hartford
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