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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 05/09/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Mystic Marriott Hotel & Spa
Updated 05/09/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#3 of 14 hotels in Groton
Location
4.1
Cleanliness
4.3
Service
4.1
Value
3.8
GreenLeaders Bronze level
The Mystic Marriott Hotel & Spa is the hub for corporate, group, conference and leisure travel in the Mystic,CT shore region. This destination is an architecturally stunning Connecticut hotel boasting 285 fully renovated guest rooms and suites. Experience Mystic Seaport, Mystic Aquarium, golf, beaches & nearby Mohegan Sun & Foxwoods Casinos. Enjoy our indoor pool & fitness center. Dine at our award-winning, Octagon Restaurant. Our location is convenient to New York City and Boston, as well as the Hartford CT Bradley airport and the Providence TF Green RI airport. Our hotel offers a unique location for business meetings, conferences, social events & weddings with 20,297 sq ft of flexible event space including 21 meeting and breakout rooms and a 10,320-sq-ft Grand Ballroom. Our hotel is perfect for business or pleasure. Shuttle Service, based on availability, for a fee within 5 mile radius.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Spa
Electric vehicle charging station
Parking
Wifi
Paid wifi
Pool / beach towels
Indoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Wine / champagne
Vending machine
Banquet room
Meeting rooms
Massage
Salon
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Languages Spoken
English
Location
Full view
Contact
625 North Rd, Groton, CT 06340
Getting there
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1181Reviews18Q+A100Room tips
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Nice upscale feel. My daughter and I wanted a nice hotel with a spa and a pool, a little “fancy” - this fit the bill perfectly. Lovely lobby with a Starbucks, a bar, plenty of seating, a full-service restaurant (breakfast and dinner, I believe). There is a ballroom and multiple function rooms so there were many events going on. The Cerulean spa was lovely and staff was gracious and accommodating (especially Tiffany and Wendy). We used Bonvoy points for the stay. As Platinum Elite members we received vouchers for 2 free breakfasts in the restaurant or at Starbucks, as well as a $10 food and beverage credit. Free bottled water at the desk any time. Seems pretty pricey if paying $$ , but it was a wonderful stay for us.
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Date of stay: August 2022Trip type: Traveled with family
Room Tip: Rooms near the elevators are loud; rooms in front have better views.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We stayed overnight for one night and it was fine, but I would likely try somewhere else if I needed to stay in the area again and there were comparable options. It's a very large hotel, which can be great for ease of booking and accommodating a large group, and there were several there. The halls were VERY loud. Parking was easy with a surface lot and lots of options. The area seemed very safe overall, but there weren't many options for food nearby. It was a quick drive into Mystic, and there were other options 10 minutes away by car. Likely not a great choice if you don't have a car to easily get around. The pool was nice, and there were lots of families there. It was a warm and welcoming hotel, and the staff were very efficient. I would stay there again if there were no "better" options to try, and wouldn't be upset to find myself here again, it was just average.…
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Date of stay: July 2022
Rooms
Location
Service
Room Tip: Away from the elevators as far as possible so you don't have much foot traffic as the halls...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Charles B, Other at Mystic Marriott Hotel & Spa
Responded 1 week ago
Hello VacationPretty, Thank you for your review and appreciate the recognition for being a warm and welcoming hotel with efficient staff. We are sorry to hear that groups were a bit loud during your stay as we can appreciate how that can impact your enjoyment. Many of our guests appreciate the convenient location to historic mystic and local area. On request and availability we can provide shuttle service within a 5 mile area. We hope to welcome you back in the future as your travels allow.
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Long weekend stay was great. Hotel is very nicely appointed. Lobby and bar are quite nice. Our room was comfortable and clean. Beds were comfortable. Front desk check in was very friendly and pleasant. Would definitely stay here again!!!!
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We enjoyed one night stay at this Marriott property. Staff were great upon check in and super helpful at breakfast. Hotel is just off 95 and a few minute drive to mystic and a bit longer to Mohegan Sun. Room was modern with minimal noise for us. Our room was clean but fit and finish on shower door could be improved as it kept sliding open. There is a small pool. We would stay again.
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Date of stay: July 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
There was hair in the shower, hair in my salad from room service (though the first two deliveries were fine), curtain torn, there was a large crack in the window, intake cover coming off the wall. Disappointed.
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Date of stay: May 2022Trip type: Traveled on business
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mystic Marriott, Guest Services / Front Office at Mystic Marriott Hotel & Spa
Responded May 28, 2022
Dear clT6377GW, My name is Brianne Canaday and I am the Front Office Manager at the Mystic Marriott Hotel & Spa in Groton, CT. I would like to thank you for taking the time to let us know about your experience while staying with us. I apologize that your experience was below standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I would love to hear from you to gather more feedback regarding your recent stay, so that I can share your experience with our leadership teams to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future. The best way to reach me is through email. My email address is brianne.canaday@mysticmarriott.com I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Brianne Canaday Front Office Manager Mystic Marriott Hotel & Spa brianne.canaday@mysticmarriott.com
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1) toilette was backed up twice in a 4 night stay 2) our room (with 2 adults & 2 children) was never made up - not once. 3) morning $25 breakfast buffet has dry oatmeal all over the floor with workers and guests walking over the mess continuously for the entire meal (I can only assume it’s a “that’s not my job” mindset) 4) The clothes iron in the room was burnt…so I walked to the front desk to request a new one (because nobody would answer the front desk phone). Another iron was delivered - it was burnt as well. So I walked back to the front desk (because nobody would answer the front desk phone) and requested another one. I then walked with a hotel staffer to two different vacant rooms in search of one clothes iron that wasn’t burnt (needed to iron 3 different bright white dress shirts). 5) they have no housekeeping staff on site after 5pm. A hotel this size should be staffed 24hrs per day. Period. About #2 above - we stayed 4 nights. On the third day I asked the front desk why our room has not been made up. The answer was “You have to request to have your room made up each day.” Would have been nice to be told that upon check-In, but oh well. So the front desk staff said she would make sure our room was scheduled for make up the next day. She then offered to give me a bunch of towels that I carried back to the room myself. Next day, my family and I were gone until about 5pm. Room was still not made up. I went to the front desk and found out the person who scheduled it screwed it up and scheduled the wrong day (the person who scheduled it was standing at the counter listening to this conversation). In an effort to mitigate this situation, the front desk said they can’t modify my hotel room rate because I booked via a third party (American Express Travel) and wanted to give me a restaurant dinner voucher. I declined.…
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Date of stay: May 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Mystic Marriott, Guest Services / Front Office at Mystic Marriott Hotel & Spa
Responded May 7, 2022
Dear johnnykidwell, My name is Brianne Canaday and I am the Front Office Manager at the Mystic Marriott Hotel & Spa in Groton, CT. I would like to thank you for taking the time to let us know about your experience while staying with us. I apologize that your experience was below standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I would love to hear from you to gather more feedback regarding your recent stay, so that I can share your experience with our leadership teams to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future. The best way to reach me is through email. My email address is brianne.canaday@mysticmarriott.com I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Brianne Canaday Front Office Manager Mystic Marriott Hotel & Spa brianne.canaday@mysticmarriott.com
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Dull hotel without an ounce of charm or ambience and not located near anything except the highway. Rooms have an Ikea-like feel - functional but cold. No carpeting or decor. Terrific looking pool made all but unusable by an 8 am opening time, which the front desk person told us was a hard and fast rule. So unless you’re a late riser or don’t need to be anywhere before mid-morning, you can forget your morning swim. By the time we got back in the afternoon, the pool was overrun with little kids. No thank you. Room lacked little amenities like bottled water. The clock was set ten minutes ahead of the actual time with no way to adjust it, so we turned it off. As the final coup de grace, we returned to our room after a long day to find there had been no housekeeping. For two nights in this very mediocre hotel, we’re paying around $850. Terrible value in a lousy location.…
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Date of stay: April 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mystic Marriott, Guest Services / Front Office at Mystic Marriott Hotel & Spa
Responded May 1, 2022
Dear meljoytho, My name is Brianne Canaday and I am the Front Office Manager at the Mystic Marriott Hotel & Spa in Groton, CT. I would like to thank you for taking the time to let us know about your experience while staying with us. I apologize that your experience was below standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I would love to hear from you to gather more feedback regarding your recent stay, so that I can share your experience with our leadership teams to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future. The best way to reach me is through email. My email address is brianne.canaday@mysticmarriott.com I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Brianne Canaday Front Office Manager Mystic Marriott Hotel & Spa brianne.canaday@mysticmarriott.com
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Very poor management of noise. We were at a conference and were awakened repeatedly from 1 am until 4 am by people partying in the hall. When I let the front desk know they said “that is too bad” (spoken empathetically). If you want to sleep, maybe go somewhere else.
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Date of stay: April 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mystic Marriott, Guest Services / Front Office at Mystic Marriott Hotel & Spa
Responded Apr 29, 2022
Dear F57VHchristinel, My name is Brianne Canaday and I am the Front Office Manager at the Mystic Marriott Hotel & Spa in Groton, CT. I would like to thank you for taking the time to let us know about your experience while staying with us. I apologize that your experience was below standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I would love to hear from you to gather more feedback regarding your recent stay, so that I can share your experience with our leadership teams to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future. The best way to reach me is through email. My email address is brianne.canaday@mysticmarriott.com I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Brianne Canaday Front Office Manager Mystic Marriott Hotel & Spa brianne.canaday@mysticmarriott.com
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First let me say that it was a very clean hotel and the housekeeping staff were very friendly and helpful. We stayed overnight to go to the Aquarium and Roger Williams Zoo. The hotel just left us cold. It was too modern for our taste. No laundry bag, no in room menu (had to go online), just little things that we missed. I did notice a place to do laundry which I thought was nice. Also the front desk staff was swamped busy, they didn't pick up the phone when we called down several times. We did room service for dinner, the steak was hot and delicious but for $45 dollars they gave us plastic utensils! Really? The morning breakfast buffet had a good selection but the scrambled eggs were cold. All in all, I'd stay again if I had too but there are so many hotels in the area I'll look around next time.…
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Date of stay: April 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mystic Marriott, Guest Services / Front Office at Mystic Marriott Hotel & Spa
Responded Apr 22, 2022
Dear Barbara C, My name is Brianne Canaday and I am the Front Office Manager at the Mystic Marriott Hotel & Spa in Groton, CT. I would like to thank you for taking the time to let us know about your experience while staying with us. I apologize that your experience was below standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I would love to hear from you to gather more feedback regarding your recent stay, so that I can share your experience with our leadership teams to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future. The best way to reach me is through email. My email address is brianne.canaday@mysticmarriott.com I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Brianne Canaday Front Office Manager Mystic Marriott Hotel & Spa brianne.canaday@mysticmarriott.com
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The hotel is not far off 95, convenient to Mystic and the casinos. Staff were all really helpful and friendly. Rooms were clean and updated. Parking lot was clean as well. Starbucks in the lobby was decent, better than average coffee and friendly service. The hotel is quiet, though when we went there were screaming kids in the halls at 7 am each morning. Hint to parents.... please consider the other guests!
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Date of stay: April 2022
Cleanliness
Service
Sleep Quality
Room Tip: Get a room away from the elevators and screaming kids
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
PRICE RANGE
$268 - $396 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marriott mystic hotel groton, marriott groton, groton marriott
LOCATION
United StatesConnecticutMystic CountryGroton
NUMBER OF ROOMS
285
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Claim Your Listing Frequently Asked Questions about Mystic Marriott Hotel & Spa
Which popular attractions are close to Mystic Marriott Hotel & Spa?
Nearby attractions include Mystic Dark Room (4.6 miles), USS Nautilus (3.6 miles), and Charles W. Morgan (3.7 miles).
What are some of the property amenities at Mystic Marriott Hotel & Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Mystic Marriott Hotel & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Mystic Marriott Hotel & Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mystic Marriott Hotel & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Mystic Marriott Hotel & Spa?
Conveniently located restaurants include Via Emilia, The Mariner, and Sift Bake Shop.
Are there opportunities to exercise at Mystic Marriott Hotel & Spa?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at Mystic Marriott Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Mystic Marriott Hotel & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Mystic Marriott Hotel & Spa?
Many travelers enjoy visiting Olde Mistick Village (3.8 miles), Fort Trumbull State Park (3.9 miles), and Thames River Heritage Park (3.5 miles).
Is Mystic Marriott Hotel & Spa accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.