Mystic Marriott Hotel & Spa
625 North Rd, Groton, CT 06340
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About
#3 of 14 hotels in Groton
Location
4.1
Cleanliness
4.3
Service
4.1
Value
3.7
GreenLeaders Bronze level
The Mystic Marriott Hotel & Spa is the hub for corporate, group, conference and leisure travel in the Mystic,CT shore region. This destination is an architecturally stunning Connecticut hotel boasting 285 fully renovated guest rooms and suites. Experience Mystic Seaport, Mystic Aquarium, golf, beaches & nearby Mohegan Sun & Foxwoods Casinos. Enjoy our indoor pool & fitness center. Dine at our award-winning, Octagon Restaurant. Our location is convenient to New York City and Boston, as well as the Hartford CT Bradley airport and the Providence TF Green RI airport. Our hotel offers a unique location for business meetings, conferences, social events & weddings with 20,297 sq ft of flexible event space including 21 meeting and breakout rooms and a 10,320-sq-ft Grand Ballroom. Our hotel is perfect for business or pleasure. Shuttle Service, based on availability, for a fee within 5 mile radius.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Spa
Electric vehicle charging station
Parking
Wifi
Paid wifi
Pool / beach towels
Indoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Wine / champagne
Vending machine
Banquet room
Meeting rooms
Massage
Salon
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Languages Spoken
English
Location
625 North Rd, Groton, CT 06340
Mystic Marriott Hotel & Spa
Getting there
271 Restaurants
within 5 miles
1226Reviews21Q+A100Room tips
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What a great weekend away. My husband and I were greeted by Domenic who was new to the property but was extremely welcoming and we saw him helping in many areas of the hotel throughout the weekend! He always had a smile and was so willing to help! Ciara was our bartender on night 2 - she was fantastic. She had just the right amount of involvement with the crowd and made a delicious martini. Kelly was my therapist for my facial at the spa on Sunday. What a memorable experience! She was so knowledgeable about their products without being pushy. The treatment was so much more than what I was expecting - so many different serums and lotions PLUS hot stones!!!! To top it off, I was able to use the steam room and the red light sauna before and after my appointment. I huge shout out to Jennifer, Karen and Susan on the sales team for ensuring my husband and I had a wonderful weekend! If you get a change to visit Mystic, we highly suggest the aquarium!!!!! We cant wait to go back! …
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at Mystic Marriott Hotel & Spa
Responded 5 days ago
Dear katiemG7571WP, We thoroughly enjoyed reading your kind remarks about our associates and our beautiful property! Our goal at Mystic Marriott Hotel & Spa is to provide outstanding service in all areas of our hotel, and it is great to know that our efforts make a difference. Your compliments will be shared with everyone so we can thank them personally for their hard work. Thank you again for staying with us, and we hope we have the opportunity to welcome you back soon. Best regards, Cindy Jones Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was my 2nd visit to this hotel. The first time we really enjoyed it. This visit was truly awful. Apparently the HVAC system is broken. Our room was sweltering at 80 degrees and could not be cooled. After midnight we were so uncomfortable, sleeping was impossible. We called the front desk. She said that the HVAC system was broken and the only option was changing rooms. She said she would have keys to new room brought up to us while we packed up our belongings for the move. We waited over 30 minutes and no keys were delivered. My husband went to lobby. She stated she forgot all about it. She gave him keys to new room and we moved to new room after 1:00 am just hoping to finally be able to sleep. HOWEVER this room was exactly the same. The room could not be cooled below 80 degrees. My husband slept a couple of hours. I literally did not sleep at all. At 5:00 am I went to the lobby in my pajamas and bought Advil PM just hoping to sleep even an hour or 2. No luck. Late Friday morning I went to the concierge lounge to find it completely empty. I knew from previous visit that it only has grab and go snacks and drinks. But on this day it was empty. Not a single bag of chips, bottle of water or soda. NOTHING. I contacted the front desk and they apologized and offered a $10 credit to use at the store in the lobby. As a Titanium member I had been granted late check out to attend a zoom work meeting from my room. I verified that the late check out was noted on our new room and was assured I was all set. During my meeting housekeeping knocked repeatedly and the entered. And then about 20 minutes later (while still in my meeting) a message came across the TV that our checkout was complete. This was about 2 hours before my granted 3:00 checkout. As soon as my meeting ended we decided we did not want to stay another minute. We went downstairs to use our $10 credit and checkout. 2 sodas and one candy bar cost $12 and since they already checked me out of my room the $2 that was not covered by my credit could not be charged to my room. After a few minutes of them trying to figure out how to bill me for $2 they finally said I was all set and let me go. With the exception of breakfast which was actually very good, the entire stay was simply awful and I literally did not sleep even one hour. Please check my other reviews. I NEVER leave bad reviews. This really was just terrible! …
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Date of stay: November 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at Mystic Marriott Hotel & Spa
Responded 4 days ago
Dear Bgold67, On behalf of our team, please accept our apologies for not meeting your expectations during your recent visit. We sincerely regret the inconvenience you experienced with the concerns in your room. It is disappointing to hear that the air unit issue persisted despite your changing the room, and we understand how uncomfortable that must have been. We take such matters seriously and will promptly investigate the rooms to ensure everything is functioning properly. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a much more pleasant stay in the future. We value your patronage and will use your feedback to improve our services to ensure our guests have a comfortable and enjoyable stay. Once more, thank you for sharing your thoughts, and we look forward to the opportunity to host you again soon. Best regards, Cindy Jones Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Loved th upgraded rooms. Everything the traveler needs in a modern hotel. The huge TV the laarge bathroom, modern lighting. I was very happy to heve stayed there three day. If I am back in the area will stay there again.
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Date of stay: October 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at Mystic Marriott Hotel & Spa
Responded 5 weeks ago
Dear michaelc143, Thank you for your recent stay at Mystic Marriott Hotel & Spa and for posting such a wonderful review of our hotel and staff. It is a pleasure to know that we exceeded your expectations and that you loved your upgraded accommodation; our amenities, service, and convenience make us a great place to call home when visiting Mystic! We enjoyed having you as our guest, and we hope to see you again on your next visit. Best regards, Cindy Jones Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lovely stay at the Mystic Marriott Hotel & Spa! It was very modern and had everything we needed. The bed was comfortable and the smart tv was a plus! The only complaint about the room was the bathroom lighting was sub-par. When we checked in housekeeping was still at work and had placed all the dirty laundry and trash in the hallways which didn't give us a great first impression. Parking was free, but you had to use a porter if you wanted a luggage cart. Apparently there was a huge wedding block staying at the time we stayed which made some of the logistics more difficult but the staff handled it all nicely. We would stay again if in the area.
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at Mystic Marriott Hotel & Spa
Responded Oct 28, 2023
Dear 3UVAfans, Thank you for choosing to stay at Mystic Marriott Hotel & Spa and taking the time to share your candid review. We are delighted to learn that you loved our well-appointed accommodations and comfortable beds; and truly appreciated our efficient service. That being said, we realize the importance of first impressions and, therefore, we regret the inconvenience caused due to the oversights by our housekeeping team during your check-in. We are grateful for your comments, including those about the bathroom lighting and we appreciate you letting us know what we can do to make your next stay perfect. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice whenever you are in the area. Best regards, Cindy Jones Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room has been modernized and updated the big screen TV, the shower fixtures in the bathroom, the hard surface flooring were all what I expect in a hotel room today. The room was clean, heating and cooling controls function perfectly and is always Marriotts mattresses are a joy.
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Date of stay: October 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, General Manager at Mystic Marriott Hotel & Spa
Responded Oct 17, 2023
Dear Michael C, Thank you for choosing Mystic Marriott Hotel & Spa and sharing your experience. We are delighted to know that you had an excellent stay with us. We are particularly glad your room provided all the comforts you expected and that you enjoyed all of the in-room amenities we provide. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Best regards, Cindy Jones Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This large, attractive Marriott hotel is well situated for visiting the historical coastal towns of Connecticut. The hotel is very modern and stylish, and there are many amenities on the property. Check-in and out were both fast and efficient, and there was plenty of free parking. Our room was clean and comfortable, but there is no carpeting at all, and the shelves are open, so that makes it seem a bit more spartan. I did notice some noise from the hallways, and I did see that some doors had gaps at the bottoms. Unfortunately, we did not have time to use the indoor pool (but it looked very nice, and the water was warm), or dine in any of the restaurants, but everybody looked like they were enjoying their experiences. We would certainly stay here again the next time we are in the area.…
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Team Marriott, General Manager at Mystic Marriott Hotel & Spa
Responded Sep 27, 2023
Dear MaryR575, Thank you for including Mystic Marriott Hotel & Spa in your travel plans. We are happy that our location was perfect for your visit and helped make your time in Mystic a total success. We are glad to read that you loved our spotless rooms and our amenities. It is also wonderful to know that our team's efforts left a positive impression on your arrival and departure experience. Our commitment to providing a warm and efficient welcome is unwavering, and your compliments motivate us to maintain these standards. However, we regret not meeting all your expectations. It is always a joy to see our guests are excited about returning; we look forward to it! Best regards, Cindy Jones Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We reserved 2 rooms for 2 nights and used points (to include my free night for a wedding we attended a few miles away. Since the reviews were very mixed, I was extremely nervous. No doubt I was a pest because I called the hotel a few times and begged them to give me a high floor in a good location. Some hotels give you the worst rooms when using points or free nights. I was very happy with the room location and the room itself was very nice. There were plenty of towels and the room was nice and clean. I asked for one of the rooms to have non feather pillows and that was done. The only reason I a not giving it a higher review is because the bathroom sink drained very slowly and the bathroom vent was disgusting and there was some mold on the ceiling and wall near the AC. There was no doubt a leak at one time. I let the front desk know and showed them pictures. They offered to move me but I declined (it wasn't that bad but did need attending to and ac had a funky smell when it came on). Ms. Jones offered to compensate me with points and I have yet to see them. I found the mattress comfortable and like the shower. Would I stay here again, most definitely. Everyone working at the hotel was very nice and professional and I could see they take pride in making sure your stay is comfortable,…
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Date of stay: September 2023
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, General Manager at Mystic Marriott Hotel & Spa
Responded Sep 21, 2023
Dear Dian, Thank you for choosing to stay with us while you were in the area to attend a wedding. We are happy to know you were impressed with our courteous service and liked your room overall, but we are very sorry for the oversights you mentioned and for the inconvenience caused. We will address your concerns appropriately, and we are grateful for your patience. We are looking forward to another opportunity to provide you with the great experience you trust from our brand and that you should always expect from our hotel. Best regards, Cindy Jones Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Minimum a hotel can offer is the impression this hotel gives off. Not particularly friendly or welcoming. No recognition of elite status. The elite benefits are overlooking the roof of a parking structure, no water, and a AC system not responsive. I asked for bottled water and was given one (!) bottle for a two night stay. I asked for a second one and I had the impression this was a big deal. Here for business - I would never come here on my own dime or time.
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Date of stay: August 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, General Manager at Mystic Marriott Hotel & Spa
Responded Sep 1, 2023
Dear thomascva, We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you sharing these concerns. We will convey your comments to the appropriate individuals, and we thank you for your patience. Best regards, Cindy Jones Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I've always been impressed by this hotel. Sure, they were was an issue, its going to happen. However, the aftermath is how management responds to the issues. Is the catalyst if a good or poor manager. The manager was excellent and took care of the issue promptly. Hats off to him, he knows how to keep a top-notch hotel running top notch. It appears the hotel was recently renovated. The hotel restaurant, The Homesman, food excellent, service good. Go with a big appetite they deffently are not skimpy in the food. Close to Mystin, Groton, and New London.
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Date of stay: August 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, General Manager at Mystic Marriott Hotel & Spa
Responded Aug 21, 2023
Dear dpoole6131 We are grateful for your kind words and for being such loyal guests to our hotel. We apologize for the issue you experienced during your visit; however, we are pleased that our colleague resolved this to your satisfaction. Our team is dedicated to providing genuine and attentive hospitality, and we appreciate you for acknowledging his efforts. We are also glad you had a great time at The Helmsman Kitchen & Bar. Thank you again for trusting Mystic Marriott Hotel & Spa; we look forward to your next visit. Best regards, Cindy Jones Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
From the moment we walked in the door, we were greeted by some of the warmest front desk personnel I’ve ever encountered. As a former Disney employee I am well aware of what excellent customer service should be. The staff of this hotel go above and beyond to make each guest feel like a VIP. The first encounter was with Jesse at the front desk. It was like seeing a cousin I hadn’t seen in a long time. She was funny, talkative, and extremely friendly. I knew right away this was going to be a great vacation! Working alongside Jesse was Christine who greeted me by name each day of our stay and always made me feel that she was about to jump over the counter and hug me 🤗. Breakfast at the hotel restaurant made us just want to eat and then go back upstairs to sleep. (If you know what the ITIS is, I promise you you’ll get it here) The breakfast buffet is AHH-MAAYY-ZING!! Annie cooked one of the most delicious omelettes I’d had in a long time. We also had the pleasure of meeting Sandra, who our family really wanted to take home with us. She is THE waitress of all waitresses. What a wonderfully welcoming spirit she has. And you know what? Day after day, she treated us exactly the same warm and welcoming way. She seems to treat everyone like a VIP, clearing the tables as you’re eating, and making sure that you have absolutely everything you need to make your experience a good one. Literally from start to finish she just kept checking in on us. There was another gentleman, Len, who is just about the nicest guy you’ll ever meet anywhere. He showed me how to make the perfect waffle and made sure I found everything that I was looking for to take back to our table. Dinner at the hotel restaurant was delicious too. I particularly enjoyed the fish and chips! I really couldn’t say one bad thing about this hotel. The cleaning staff were extremely friendly and took great care of our rooms. This was a very last minute mini vacation for us, but it worked out perfectly. I’ll never stay anywhere else in this area but here. I feel like I have family in Mystic at the Marriott. Thanks for everything Marriott Mystic Staff. We thoroughly enjoyed our stay (that’s why we kept extending 😂). Hugs to all! Lethia Wooten…
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Date of stay: August 2023Trip type: Traveled with family
Room Tip: Eat breakfast at the buffet. Best in the area!! We loved it!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, General Manager at Mystic Marriott Hotel & Spa
Responded Aug 19, 2023
Dear DivaNYC007, Thank you for the wonderful review of Mystic Marriott Hotel & Spa. We are thrilled to read about your stay and how much you enjoyed the excellent service by our front desk, restaurant, and housekeeping staff. We work hard to deliver a great experience for all our guests, and we appreciate you recognizing our efforts. We will enjoy sharing your compliments with the team members mentioned. Thank you once more, and we look forward to hosting you again on your next visit to the city. Best regards, Cindy Jones Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Groton area.
PRICE RANGE
$128 - $211 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marriott mystic hotel groton, marriott groton, groton marriott
LOCATION
United StatesConnecticutMystic CountryGroton
NUMBER OF ROOMS
285
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Claim Your ListingMYSTIC MARRIOTT HOTEL & SPA $169 ($̶1̶9̶9̶) - Updated 2023 Prices & Reviews - Groton, CT
Frequently Asked Questions about Mystic Marriott Hotel & Spa
Which popular attractions are close to Mystic Marriott Hotel & Spa?
Nearby attractions include Mystic Dark Room (4.6 miles), USS Nautilus (3.6 miles), and Charles W. Morgan (3.7 miles).
What are some of the property amenities at Mystic Marriott Hotel & Spa?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Mystic Marriott Hotel & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Mystic Marriott Hotel & Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Mystic Marriott Hotel & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Mystic Marriott Hotel & Spa?
Conveniently located restaurants include Trattoria Amalfi, Via Emilia, and The Mariner.
Are there opportunities to exercise at Mystic Marriott Hotel & Spa?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at Mystic Marriott Hotel & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Mystic Marriott Hotel & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Mystic Marriott Hotel & Spa?
Many travelers enjoy visiting Olde Mistick Village (3.8 miles), Fort Trumbull State Park (3.9 miles), and Thames River Heritage Park (3.5 miles).
Is Mystic Marriott Hotel & Spa accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.