Not only did I have to find someone to complete my reservation since when I arrived my online confirmation wasn’t recognized and the office was closed with a broken touch screen kiosk that didn’t help, but the entire back of the place has kitchen staff smoking and talking all night from the attached restaurant. That ended at 11:30. The vent in the bathroom didn’t work. Yuck! The volume in the remote control was broken. The room smelled like strong cleaning fluid, but didn’t feel clean since I could see dirt in the room. The manager “on call” didn’t really seem to believe or care about my complaints. I will never return. The “renovations” they brag about were clearly never completed, as the whole place looks run down when they aren’t showing you old pictures on the internet. There’s plenty of name brand places that have corporate offices you can call when treated like garbage, which is why they don’t treat you like this place did. Avoid this place. There is no customer service and no way to vent the cleaning fluid and cigarette smell. Avoid. Avoid. Avoid.…
This hotel is overrated. We stayed 2 nights and most likely will not return. The room was the smallest I have ever seen. It was lacking basic amenities like a mini fridge, microwave, desk and comfortable chair. The HVAC unit was very noisy and the door was drafty. The free breakfast is a joke. Other than fruit, a few hard boiled eggs and cold pastries, there was little else offered. Location may be convenient however there is a lot of street noise.
The Hotel was fine for one night. Good location, we were visiting our daughter for her birthday. She goes to college close by. I had asked when I booked for top floor which I got. We were put next to the Lounge which serves a little breakfast in the morning. Needless to say we were awoken be the patrons going in and out of the lounge. The heater was so loud you heard it go on and off all night long. Also, the road news was awful. There will be no return visit. Too many nicer places in the area.
Booked two rooms for my family. Both rooms had heat/air conditioning fans which were very noisy/rattling which was a bummer. Couldn’t switch rooms as they were full. Had to blow dry hair in bedroom as outlet in bathroom didn’t work. Noisy outside until 11 then quieted down. My kids in the second room got a x101 course as they could hear the couple next door having a good time. I guess they need to learn sometime... breakfast adequate - nothing special. Easy on and off highway for visiting Fairfield u.
I was in a rush and had to get into a room before the next comedy show and the sleep I was able to get got me ready to face the obnoxious audience I was to face the next evening. Yes my future mother in law can be very critical and hostile. Thank you again very much. Randy