Hotel was a great value for the quality but my motel room on the hotels front side faced a rock quarry and the jackhammering started at 7:30 am every morning except thanksgiving day. I recommend a room in the back which may be less noisy. As a single woman I would have felt safer with a 24 hour person on site at night. At night there is no lobby person and like a motel, the rooms doors faced the walkway. I had no security issues though during my 4 night stay. However, the rooms themselves are excellent with nice towels and huge bathroom and nice bedding. Very high quality at a low price per night. Daily maid service.
Great style, wonderful coffee, super soft towels and bedding. The rooms are small but comfortable. The staff are very hospitable- but not always available. There is some noise from the traffic, and the changing door code everyday was a little bit of a hassle, but I would have expected to pay double.
Higherend Motel, certainly not a hotel. We had a terrible noisy room 311 with a constant generator type loud noise. Called their number [nobody on premise] with no result nor any sympathy. They don't care once they have your money. Stay away !
Advertised as high speed internet and the internet connection was horrible. The TV went out around 9pm and never came back on. And there is absolutely no cell service in the room. Don’t waste your money on this place.
I tried to do the online check in and it wouldn’t work. I called their phone number and was on hold for 15 mi items. The operator told me that he fixed the issue and I should go check in online. It gave me an error and told me to visit the front desk. Which doesn’t exist. I called back and no one ever answered. I contacted Hotels.com and they called and no one ever answered. I booked a different hotel and Hi Ho refused to refund my money.
My sister and I stay here every year as we head down south with our brother who lives on the Norwalk/Westport line. We also like eating at the Barcelona Wine Bar which is on the first floor. My only complaint was that we were closer than usual to the Merritt Parkway . Next year I will call directly to see if we can book the room furthest from the Merritt. I am always happy that someone took the time and money to refurbish this hotel.
I'm writing this review for those of you who are concerned about the bad reviews of this hotel. Everyone in my party thought this hotel was perfectly fine. A week or so before my stay I had to alter my reservation, and did so over the phone with a person who was very helpful and professional, and also asked if I wanted the two rooms to be next to each other (they were). The online check-in process was seamless - nothing unexpected, no unexpected charges whatsoever. The room was very clean and quite comfortable. I didn't hear any noise from either the road or the restaurant. I had a good night's sleep. My sister was staying in the room next door, and neither of us could hear the other one's TV or anything. This hotel was very convenient for a family gathering, and I would absolutely stay there again. It is not fancy, but it is absolutely fine. One thing I would agree with is the heater is extremely loud.…
I'm a local resident and sent family there who were in town for a family event. We had to pick them up after they checked in because the room was damp, smelly, had bugs and was gross. We tried to contact the hotel and were routed to their other hotel, the person was unhelpful. They then charged the card on file for incidentals for her entire stay even though she checked out early and never actually stayed even one night never mind two. Very disappointing experience.
What a dirty, run down place. I just want to warn people who like clean, safe, peaceful motel rooms- don’t stay here. My husband and I came to visit my granddaughter who lives 10 mins away so I thought it would be a convenient stay. We walked into the room, the tiny room was filled with a king size bed which left us little to walk and a tiny little pleather chair in the corner. Upon entering the room it smelled liked it had been sprayed with a deodorizer. Which actually reeked of pot I guess from neighbors. The carpets are worn and dirty. And splatters if toothpaste on the bathroom wall. The do not disturb hanger was dirty and looks like it had been in the parking lot. Eww, safe was broken so we took our valuables with us. The heater/fan was loud and cold when it first comes on and because of the small rooms you are forced to sleep next to it. Too cold not to have a heater on. So we tried to block the fan with a pillow block. Durning the night we were kept up by our neighbors partying and screaming. We left as soon as we could 8:30am and they were still going at it. Air brakes on truck and noise from the highway and the mere fact that it is hard to find a parking spot when the restaurant is open. Well I have just never had a worse experience. I want my money back, it was that bad. But all I am going to get is , we are sorry and hope you give us a second try. I would like it if you reach out to me and make it right. I did talk with someone on the phone but there was not any thing done about the loud patrons next door. By the way a luxury king you would think it would have a microwave or refrigerator. That’s my bad. Claiming to be a luxury hotel is their bad!…
As parents of a SHU student, we decided to give this motel a try. It was close to the university, looked like it had a nice vibe, and to spite the $50 extra incidentals charge (which baffles me, after seeing very few incidentals at all during my stay) the rate was fair. Pros: Clean, comfortable bed, fairly easy check-in. Cons: Loud street traffic all night, loud heater/ac unit (had to turn it off to sleep=no heat/November, noise outside room until late (patrons from bar), no chair or place to sit, and charged a deposit that exceeded the cost of our stay and as of a day after departure has not been credited. Oh, and our maid knocked on the door at 8:30 am. Yikes! We will not return. We typically stay at local major hotel chains and will return to those on our next stay in the area. It may cost a few extra dollars but it now seems worth it.…
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