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Super 8 Cromwell/Middletown

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Super 8 Cromwell\/Middletown
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276 Reviews from our TripAdvisor Community

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Showing 273: English reviews
Westborough, Massachusetts, United States
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

This is the first time I stayed at the Super 8 motel and am never going to go back here. This place is dirty. Dirty carpets, missing breakfast, and sub-standard living conditions. The rooms don't even have an iron. I borrowed one from Front Desk and I had a man knock my door at 10:30 p.m. at night to return... More 

Review collected in partnership with Super 8

Helpful?
Thank Prasad_Patankar
Jay P, Owner at Super 8 Cromwell/Middletown, responded to this review

Dear Prasad, I'm terribly sorry you feel that way about our property as we have other guests that say otherwise. Our breakfast is stocked with brand required items No more, no less. as explained to you previously we are undergoing mass renovation of the entire property as previous ownership did not keep up with anything and is much needed. All... More 

Travelers are raving about these Cromwell hotels

Washington, DC
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

New owner has raised prices without making commensurate improvements. Breakfast is still mediocre. I will look elsewhere for my next stay.

Review collected in partnership with Super 8

Helpful?
Thank Edward C
Jay P, Owner at Super 8 Cromwell/Middletown, responded to this review

Dear Edward C. Sorry you feel that way, our prices reflect supply & demand and is priced competitively for this area. Our renovations have begun, and the prices we will charge in the future will reflect such changes. Our Breakfast, is stocked with "Superstart" brand required items no more, no less. More 

Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Well I have to say it was very clean, the staff was so friendly,the bed was very soft, surrounded with lots of stores,restaurants,bars and other shopping plazas. They have lovely continental breakfast where you have lots of choices. I would highly recommend staying here if you'r ever on the road.

Helpful?
Thank Pattybabe
Jay P, Owner at Super 8 Cromwell/Middletown, responded to this review

Dear Pattybabe, We truly cherish people that write such great reviews. We have begun renovating, and according to the builder should be done in about 12 months. we hope to see you again to try out our new product. I am positive you will love it! More 

Old Bridge, New Jersey
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The woman at the front desk was not so friendly. Our room, and our friends room the air conditioning was not working well, the room was "wet" feeling. The bathroom smelled like mold and there was mold around the bathtub spigot. The room itself had a odor that I can not explain. Sheets did seem clean, but the bed was... More 

Helpful?
Thank redrevenger
Jay P, Owner at Super 8 Cromwell/Middletown, responded to this review

Dear redrevenger, Im sorry for the issues you had at our hotel. I dont remember these issues being reported, if they were we would have switched your rooms. Our ac/heaters are less than 1 year old, and the cleaning chemicals we use in our rooms are very strong in the 2 months of owning this building I have never seen... More 

Warren, Michigan
Level Contributor
66 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

It turns out I stayed here back in 2014 and it's just as good a stay now as it was then. The common areas are nicely maintained as was my room. It's near the freeway but all the trees mask the road noise. It also has a great paved parking area for trucks and RV's. Breakfast choices are at the... More 

Helpful?
Thank rfross
Jay P, Owner at Super 8 Cromwell/Middletown, responded to this review

Dear rfross, Thank you for the 5 star review. We certainly try our very best, and we appreciate you noticing this. We have begun renovations of the entire facility which should take about 8-12months. Maybe if your in the area next time you can swing by an take a look at our new product. I am positive you'll love it. More 

New London, CT
1 review
4 of 5 stars Reviewed 3 weeks ago

I would highly recommend this hotel. They recently went way out of their way to accommodate my needs. The manager will make sure you have everything you need. He was kind and friendly and very reasonable on the pricing.

Helpful?
Thank NanseaCT
Jay P, Owner at Super 8 Cromwell/Middletown, responded to this review

Dear NanseaCT, Thank you so much for the kind words. We try our best to provide great service and clean rooms. I hope you visit us again in the coming months, as we have begun renovating the entire hotel and would love for you to come visit us again. Sincerely, Jay & Staff. More 

Weymouth, Massachusetts
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I booked an over night stay for myself and four children after a long drive. I landed on attending a near by lake with kids. Upon entering the front doors, there was a strong oder of smoke. Like it was stuck in the carpets. After we checked in, it was very late, we arrived at our room. While one sleeping... More 

Review collected in partnership with Super 8

Helpful?
Thank 4kimd4
Jay P, Owner at Super 8 Cromwell/Middletown, responded to this review

Thank you for your review, and we are so terribly sorry for your experiences. This is the first we are hearing of this, and I am shocked and deeply saddened. I see you did stay with us in two separate rooms, no complaints were relayed to the front desk or indicated so we were unable to assist. it is customary... More 

Rochester, New York
Level Contributor
273 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

This Super 8 is right off of the highway leading north to Hartford. Except for the check-in clerk, who was not as welcoming as one might like, everything about our stay was fine: room was clean, comfortable and everything worked, and breakfast selections were adequate and the eating area clean and spacious. Would definitely recommend.

Helpful?
Thank Richard S
Jay P, Owner at Super 8 Cromwell/Middletown, responded to this review

Thank you for the review, and I apologize for the experience you had with us. We have begun renovation of the hotel, hope to see you again to give us another try. More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access

Additional Information about Super 8 Cromwell/Middletown

Address: 1 Industrial Park Rd, Cromwell, CT 06416-1031
Location: United States > Connecticut > Cromwell
Price Range: $49 - $101 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Super 8 Cromwell/Middletown 2*
Number of rooms: 112
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Also Known As:
Super 8 Cromwell / Middletown Hotel Cromwell
Super Eight Cromwell
Cromwell Super 8
Cromwell Super Eight
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