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BEST WESTERN PLUS New England Inn & Suites

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#1 of 10 Hotels in Berlin
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223 Reviews from our TripAdvisor Community

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Showing 220: English reviews
new haven, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

I liked the layout and general experience. Very cozy and would comeback again. As far as the cost per night they have to upgrade on a lot of level because the executive brand holds true to be the same price and more available. They also have to have an internet available to all without hassle.

Review collected in partnership with Best Western

Helpful?
Thank James K
Scituate, Massachusetts
Level Contributor
6 reviews
4 of 5 stars Reviewed 1 week ago

We stayed here because it was close to TPC River Highlands and we were going to a golf tournament. The location was great, only about a 15 minute drive. The property was very nice and clean, the room was good, very spacious. Everything was in working order. I wish breakfast had started a little earlier than 7am, because we had... More 

Helpful?
Thank T C
Sunset Beach, United States
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Have stayed at this hotel several times in the past year. It is our place to stay when visiting friends in Meriden. Breakfast lady is extremely friendly and helpful. She was out of yogurt first day and was so apologetic and promised to have better selection next day. True to her promise, there was plenty next day.

Review collected in partnership with Best Western

Helpful?
Thank Peter L. K
Riverhead, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Very clean and comfortable rooms, friendly staff; refreshing indoor pool just off the lobby and a nice breakfast room with an excellent choice of food including waffles and small egg and cheese omelets in addition to the usual hot and cold cereals. Internet is free and fast loading. Coffee in the room and in the lobby 24 hrs. I was... More 

Review collected in partnership with Best Western

Helpful?
Thank Kenneth E
Bronx, New York
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 weeks ago

the staff are really nice, the rooms are nice size and clean, the pool was warm and clean, breakfast was awesome the lady taking care of the breakfast area was so nice and sweet. they have nearby restaurants. will be staying with the family again. i will recommend to my family n friends.

Helpful?
Thank Jenny P
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

At check in there was only one person working the entire hotel. I accidentally double booked my room, but the management was not cooperative in helping out. Breakfast Bar was very minimal, and not restocked.

Review collected in partnership with Best Western

Helpful?
1 Thank 439barryk
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Dear Barry, Thank you for your feedback and review on Tripadvisor. As you mentioned in your review, you had accidentally booked the wrong night at our hotel on a night where our hotel was sold out and we held a room for you to check in to. We were very responsive to you and did provide a refund to offset... More 

Monroe, United States
1 review
3 of 5 stars Reviewed July 18, 2016

Reported a problem about my phone not working and nothing was ever done about it. Also reported that the tv at the fitness center wasn't working and nothing was done about it. Breakfast is good. The treadmill at the fitness center wasn't working but I never reported it. Also the AC in the fitness center wasn't working well but I... More 

Review collected in partnership with Best Western

Helpful?
Thank Awilda A
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you very much for your review and feedback. We have taken the corrective measures to resolve the issues you experienced and hope you will try our hotel again when in the area. Please feel free to reach out to me directly should you wish to return and I will personally assure a perfect stay. More 

Chicago, Illinois
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 17, 2016

Remodeled. Nice indoor pool. Morning breakfast enough to eat and enough choices for all. Very nice lady handling the whole breakfast area, give her kudos. We had a special Team rate but reasonably priced.

Helpful?
Thank fasano2016
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for your recent stay with us. We are happy to hear you enjoyed your stay with us and hope to have your team stay with us again in the future! More 

Raleigh, United States
1 review
3 of 5 stars Reviewed July 17, 2016

Traveling with a cat. Tried 3 rooms before I found one that didn't smell of cigarette smoke. Staff accommodating helping with this. Rooms are dark, outmoded, dreary (all drab brown and beige) but clean. Usual hot breakfast with eggs, bacon and sausage, not just continental carbohydrates. Very convenient location on Rte. 5 with no noise. Good value for a quick... More 

Review collected in partnership with Best Western

Helpful?
Thank Sandra B
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for your review. We are sorry you had concerns with a smoking smell especially we are 100% non smoking. We will certainly look into this. Our hotel was newly renovated recently and we are sorry you did not like the decor which most of our guests find very attractive. We are glad that you enjoyed our breakfast and... More 

Huntersville, North Carolina
Level Contributor
8 reviews
4 of 5 stars Reviewed July 14, 2016

We ended up having to travel to Connecticut to my former home town of Berlin to help my folks out at the last minute in June. We stayed at the Best Western Plus for what turned out to be two weeks as we had to keep extending our stay. The staff was excellent and very helpful, ensuring we didn't have... More 

Helpful?
Thank Lu-Ann M
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for your review and feedback. We are glad you enjoyed your stay with us and our helpful staff. Thank you and we hope to have you stay with us again in the future! More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN PLUS New England Inn & Suites

Address: 2253 Berlin Tpke, Berlin, CT 06037-4036
Location: United States > Connecticut > Berlin
Price Range: $99 - $132 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS New England Inn & Suites 2.5*
Number of rooms: 52
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Also Known As:
Best Western Plus New England Hotel Berlin
Best Western Plus New England Inn And Suites
Best Western Berlin
Berlin Best Western
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