We stayed 2 years ago, before Gravity Haus took over, making may great changes, particularly to the lobby, downstairs lounge development and introdution to working pods. The staff were just superb througout (although am excluding the slope room) We remembered the room as it was, super comfy and it is great to have the fireplace.After 4 days they kindly moved us to a bigger room as we were satying so long and needed a bit of space. The whole frobt team could not have been nicer and more helpful and friendly. We will definitely return, a few gripes to do with the Slope room but I won't dwell on these as the manager is aware and apologised, other than to say breakfast belies the fitness vibe of the hotel as it has no healthy food like cereals, oatmeal, porridge, muesli or granola served. Only hot food.We made our own cereal in the room. A shame.…
Just returned from a short stay at Gravity Haus. We’ve stayed several times before when this was Vail Mountain Lodge and I was curious to see the changes. The main lobby, restaurant and fitness area have all seen upgrades but rooms are the same which is fine by me as the rooms are super cozy and comfortable. We were super impressed by the service here - 5 stars! We showed up early to ski and they stored our luggage since the room wasn’t ready and had it in our room when we got back from skiing. I had mentioned at check-in that it was my husband’s birthday and they had a complimentary bottle of champagne in our room! Nice touch. We look forward to staying here again in the future.
I booked a specific bedding 3 bedroom to accommodate my family and confirmed the specific room name and type three times with Isabel at the front desk so i would not have a problem on a busy holiday weekend with my large family. when i arrived they told me they had e the room i booked to someone else but they could put me in a smaller roll that did not have enough bedding for my family and was not what i booked. They offered to give me a refund which didn't help since there's were no hotels open in Vail. BE CAREFUL and DONT BOOK THIS HOTEL.
Love the vibe here and the staff is amazing. You can feel that this is a different type of boutique hotel, killer restaurant and coffee (restaurant called Slope Room/Unravel is the coffee inside the restaurant), and while the gym and spa is under renovation I had a sneak peak and it looks really cool. Looking forward to coming back when its open (staff says it will be open in December 2021). The hotel is in Vail Village but its on the edge of the village just down from the covered bridge.
Our stay at Gravity Haus Vail surpassed our expectations. When we walked into the hotel room, it felt like we were tucked away in the mountains but still had fluffy robes to wrap up in, We had a hand-written note greeting us with snacks to wish us a warm welcome. We didn't have to venture far for food, as the restaurant and coffee shop were right downstairs and everyone we encountered greeted us with a smile. When we did leave the hotel, we didn't have to go far as the location is in the heart of Vail village. Already booked my next stay.
We stayed in the switchback family suite. Two sets of bunkbeds and a king - two separate rooms - with two bathrooms. First of all, it is located on what I would call a basement level. Not a lot of natural light at all. The doors in both bathrooms would not close and the doorknobs on both doors were broken. We had to call for an ironing board as the room only had an iron. The remote to the TV was busted upon arrival - which they quickly fixed. Would I stay here again? Probably not due to location of the hotel (not overly central) and due to the basement feel of the suite.
We actually ended up here on our family vacation to Vail when our first hotel was a disappointment. This hotel was amazing! We stayed in the 2 bedroom mountain Haus suite. It was perfect. The kitchen had everything that you needed. The room was spacious and clean. The staff were helpful. The location is a short walk to Ford Park and the restaurants and shops. Highly recommend.
I cannot recommend their restaurants enough. The staff is so attentive, knowledgeable, and nice. They can answer any question about the menu, and the service is beyond superb. Everything was timely and so courteous. The quality of the food and coffee is fantastic.
My wife and took a quick getaway trip and we’re surprised by the exceptional customer service of the personnel there: from the front desk, housekeeping, spa, and the restaurant. The room was spacious and the view was spectacular. We opened the sliding door and listened to the river all night long. We look forward to a return trip.
As soon as I entered my room I noticed a light bulb was burned out in the bathroom . Then when I went to take a shower there was black mold along the shower floor. Reported it to the manager when I left and he said it was just stained chalk. It was mold. Gave me a 50% off room rate but then badgered me that it was my fault and should have told him as soon as I noticed it. He was not very Apologetic.