We loved our recent stay at the Grand Hyatt Vail. The service was impeccable. Susan at the reception was extremely helpful and accommodated our requests for a microwave and late checkout. The ski valet was great, and we loved the pool and hot tub. Covid 19 safety protocols were being followed. Room service was great. My only complaint would be that the shuttle was a little slow on one of the days we were there.
This was our first stay at the Arrabelle. It is conveniently located in Lionshead Village so it walking distance to several restaurants and stores. You can also take a short bus ride to Vail Village. The resort was beautiful and the staff was attentive and courteous. They are practicing the Covid safety protocols closely so we felt safe. The spa was closed but we will definitely try it next time. The room was large and well appointed. The bed was comfortable too!
great disappointment. This hotel is confusing sanity measures with bad service , I found that some staff members were arrogant and not committed with 5 star service . Here are specific examples: - They didn’t clean the room for three days , we almost had to beg for them to send someone to take the trash we accumulated for three days - I was never able to make use of the pool , first I was told that I would just need to call so someone could open, when o call they said reservation was needed , and when I picked at the place it was empty - they offer box breakfast because the dining room only has like capacity for 8 tables , and most of the times they don’t have boxes for breakfast - the worst thing , The blocked my card before the actual checkout time (4pm) , they made me go back to the reception with ski boots and my two little ones , and they literally kicked me out the room . Never experienced something like that in a 5 star hotel .…
The hotel was a great experience, from the first moment arriving at valet. All staff were amazing and super courteous. Our trip was cut short due to winter storm, and the staff were amazing and very understanding. Connor, the front office manager was more than helpful and due to his assistance we will def. be staying Arabelle again next year. The Ski valet was an amazing amenities, that the we used multiple times. Covid Related: There were a few items that were unique during this time. You have to reserve pool and hot tub, which worked out great for us, we had the entire rooftop hot tub by ourselves for an hour, bonus!! Breakfast: the hotel offered an option of eating in restaurant, or as a bonus. Breakfast could be delivered to room, (order directly from IPad in room) at not additional cost. (Tax and gratuity was an additional expense, I imagine that would be the case in restaurant as well). Overall an amazing experience, sadly had to be cut short due to winter storm in Denver. I would recommend the Arrabelle to my closest friends.…
This is my favorite hotel in Vail. Still is. But although I appreciate the attempt to open, the hotel can’t provide the experience that a guest should expect from this brand and for the rates being charged. The rooms are still great although I can’t fathom why the hotel switched to a very cumbersome and difficult to use TV system. In the end, there was no way to connect to Netflix without downloading Chromecast or connecting a cable or having to figure something out. I just wanted to turn on the TV and choose. To be clear - this was a massive screw up by management. Off brand. Guests want is to be simple. The bathrooms and tubs and still amazing and the hotel still has excellent bath products and has them at the tub as well as the shower. I think the unsung hero’s of this hotel are the Bell Staff. Dillon, Scott and others and always amazing. Always. Still the best hotel in Vail as it’s right across from the lions head gondola. …
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