The location next to the Vail village and the gondola up the mountain is the best. The staff was amazing and the Remedy bar was great for drinks and watching sporting events. We had a great dinner at Miller & Lux the new restaurant by Tyler Florence. Definitely exceeded expectations
This is our second summer visit to the Four Seasons Vail, and just before our stay my husband read these recent negative reviews, and we nearly cancelled and picked a different hotel. I’m glad we didn’t- we have had a wonderful visit to the Four Seasons Vail and the service has been top notch across the board. Everyone has been so friendly- the valets (Matthew and the blonde guy) both gave us rides and were so nice and informative, the housekeeping has been great (I appreciate the thoughtful gestures like the bookmarks they left on top of our books), quick room service, the spa, the remade bar staff, mark and the others at reception... all were a pleasure to interact with. We’ve stayed at many Four Seasons around the world and I’m happy to report they’ve met our expectations in Vail, and we hope to return. The rooms are a nice size and well organized. The location is great in central vail. This is an expensive hotel, but they did deliver great service on our recent stay.…
Wonderful! What an amazing hotel, amazing staff, amazing experience. Rooms are so luxurious with no detail overlooked. We stayed in the most basic category but still had an entry foyer, full luxury beverage bar, walk in closet, separate soaking tub and shower, and fireplace. Staff was excellent. Hailey, the beverage manager even sent a chocolate dipped strawberry platter to thank us for our stay.
Nothing FS about this location? Room reminded me of a decent motel. Can’t connect to the free premium wifi. Spa experience was poor. Room wasn’t cleaned, let alone twice per day. Once would have been nice. It’s cold inside. No quiet spaces. Uncomfortable bed. Tub made for looks. Vail is nice to look at but the hotel experience is lousy.
Having stayed in many Four Seasons, we've noticed that they fall into two distinct quality categories. This one, unfortunately, falls into the lower category. It is an aesthetically attractive building, for sure, but its location is unfortunate. It sits almost equidistant between the two ski bases, so it is NOT ski-in/out, but instead you have to take a shuttle or walk a slightly annoying distance to get to the lifts. By contrast, the Ritz Carlton is right at one of the bases, which is a game changer, especially when young children are in the game, as they were in our case. The service was surprisingly poor. Room service was very slow, access to the Remedy bar (e.g. for apres ski) provided no advantage for guests of the hotel, so we had a 1.5 hour wait the first night and gave up entirely the second night. Mistakes were made multiple times with room service orders - crazy errors, like 3 of 7 dishes we ordered being incorrect (and this was after waiting for over an hour for delivery). The first woman delivering food to our room was visibly flustered and then, when she tried to take the incorrect dishes back with her, dropped them all in the hallway outside our room. Uggh. We felt terrible for her and called down to get her some help. The shuttles were significantly overtaxed and unreliable. On the last day, we wanted to take our kids sledding, so we asked the concierge where we should go. He told us they could shuttle us to a great sledding hill, sleds included. Great! So we called for the shuttle, and we were told "sorry, we do not take reservations - you'll have to come down and wait in line." The woman also told us the shuttles are very busy so they can't give us any window as to when they'd be able to pick us up. So, we were about to just cancel our sledding plans, but one of the valets said "you know, we have house cars you can borrow." That ended up working out well; the vehicle was a Mercedes G Wagon, which is also fun. This is getting very long, but I'll also point out that our main shower had terrible water pressure and mineral build up in the water can showerhead so the little streams shot off in all directions. Also, it took literally 5 minutes to get hot water in the shower, so they either do not have recirculation for hot water or it was not working properly. I was also totally unable to find a restroom near the gym and ultimately had to take the elevator to the lobby to find one. We will definitely not be staying here again, and it has made us rethink the Four Seasons globally.…
I always love this Vail resort for skiing. Usually, I don't care much about my accomadations when skiing since I will be outside most of the day, but these rooms at the Four Seasons always made me want to sleep in just a little longer. Sadly, this past visit I didn't experience that same feeling. The sheets were scratchier than usual, and the crowd also seemed much more quiet. Since when did everyone become so shy around here? I used to love this place because I felt like it was one of the only high end ski resorts where I could talk to the staff members like a real person. Sadly, I think that corparate businesses are trying to take away from this personal connection between guest and employee. When I spoke to the staff members, they acted like I was a king, treating me like I was way above them. I can't stand that. I am not better than them just because I pay more money for softer sheets at my hotels. I try to talk to them about their hobbies and multiple employees just give vague responses in order to not have to connect with the desk. We are all people, so this uptight 'proper' business model has got to go. This type of 'servant' service that the employees provide contributes to the douschy behavior displayed by guests throughout this hotel. Abundance or lack of money shouldn't earn you more respect, which should go both ways. …
I recently had an incredible visit to the Four Seasons Seoul, and decided I would give the Vail property a shot! I was disappointed at every turn. The shuttle situation is a disaster and the service provided by Evan the shuttle supervisor was even worse. There was no apology or communication after having to wait 45 minutes for a ride to the slopes...
It is amazing the horrible service and organization with the concierge and the only bar at the hotel. All at the concierge didn't know anything about New Year's eve event at the hotel, they missed many time in advising where to have a New Year's dinner. The only bar doesn't accept reservations, so it is always full of people who are not saying at the hotel. It was terrible le to not have any bat to go relax or have a drink. I will not recommend this hotel for high season.
We are a family of 4 with teens. We booked 2 rooms in the summer. Rooms were beautiful and staff was very helpful. Excellent location in the heart of Vail. Would definitely consider staying here when visiting Vail again.
This was the best hotels to stay at in Vail. The Check in process was excellent. The in room dining was also fantastic. Skiconcierge was also wonderful. It was so easy to access the slopes. We already made a reservation for the next year. I strongly recommend this place for anyone who is seeking for a luxurious experience and skiing at the same time.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing