All aspects of our stay at the Four Seasons Vail were at best ordinary. Staff were not engaged with the guests. Service was poor. Rooms were tired and needed updated. When my daughter presented a gift card at the SPA, the staff acted disgusted that they had to process it! Corporate really needs to examine their management team at this facility as they are not getting the job done! This was our first and last experience with the Four Seasons Hotels.
Can’t comment about anything else in the hotel, but I can definitely say I give one star,at best to their breakfast. Not only was my eggs Benedict $34, the egg was so cold that I could barely eat it, the hollandaise sauce was so old that it had stuck like glue to the surface of the egg white, the tomato that was put as a garnish was wrinkled because it was so aged and it look like it had been made a week ago, and the English muffin was about 3 inches thick and I couldn’t chew into it or cut it with a knife. It looked like it was plated an hour and a half before I ordered it. I’m not the type to make a fuss so I just set it aside paid my bill and walked out but I would recommend to find another place to have breakfast in Vail aside from the four seasons.
After two wonderful experiences at FS Ft Lauderdale and Jackson Hole, the FS - Vail was a real let down. From the very pricey off-season (late June) rates of $1565, $1,475 and $555 for our 3 nights for a tucked in the corner courtyard room, to the manager offering us free drinks at the hot tub for the hot tub not being hot (for 3 days in a row) - even a FS resident indicated that the Hot Tub had not been working for some time. So why the full rate resort fees of $110, $103, $39 if your Hot Tub is not working? The drinks the manager said he was buying were on our check-out billing. Very poor, FS's. You can do better than that. Paul and Eve.
Beautiful hotel and area, however, some things happened that I would would not think would happen at a hotel at this price point. Our maid service did not happen til 7:30 pm, did not get turn down service, called front desk and room service and was not able to get through and wanted to get a pizza and beer at the bar and it was closed for a private event. If I pay over 1,000 a night for a room I want to be able to get a pizza and beer at the bar. The men working the valet service were amazing and polite.
I’d seen the negative reviews and assumed it was just picky rich people, but sadly no- they’re spot on. For people like me- comfortable but not a millionaire- FS is a splurge. You pay 5 star prices for 5 star experiences. Luxury is a level of service, not a price point. FS Vail is priced luxury, but service wise it was quite poor. Other FS I’ve stayed at have lived up to their stated twice daily housekeeping, but three nights at FS Vail and we only had housekeeping once- and I had to request it! Sure, we had “do not disturb” on in the morning, but we removed it when we left everyday around 1030am only to return to a dirty room at 4pm each day. By contrast, other FS seem to clean constantly and even fill your ice bucket (whether you use it or not). That did not happen here- not even close. Turn down service happened once and was nothing special. They just moved water bottles from the coffee bar to bedside. Other FS set the lighting, put some zen screensaver on TV, put out slippers, fancy chocolates on a cute plate bedside. Not here. Room had no minibar and there were certainly moments when I would’ve paid $30 for a beer and some cashews. Nope. Service in Remedy was poor. Cocktail arrived when we were halfway done with dinner and the water promised never arrived at all, until I went to bar to get it myself at which point the waiter saw me and told me he’d bring it. We were finished with our meal by the time we got that water. Pool service was ok. Staff were friendly but not well trained. Always a smile from them though, I’ll say that. On our first day, the young lady at pool check-in said only two chaise per room, but we are a family of 3. Seemed weird. One thing I’ve loved about other 5 star hotels- they never say “no”- they just figure it out. Second day we did not have that problem- the young guy just set us up. Consistency is important for setting a customer’s expectations. Ordered a dozen chicken wings to share and waiter brought us one napkin. Little things like that that demonstrate the level of training and sophistication of staff. Good service anticipates (and uses common sense). He was a really nice young guy though. Other pool staff were also friendly, but with poor boundaries. Too friendly. I’m a psychologist so I don’t want to hear about your divorce, long commute, canceled days off, etc. I was on vacation from other people’s issues. It was kind of awkward as the individual certainly did not pick up on cues that I wasn’t into chatting about their personal life. All of the pool staff I spoke with volunteered that they’d been working there a week or less. Staffing seems to be a major issue. I wish I had listened to other reviews and stayed elsewhere. As for the rooms- not all that impressive. Pillows were well past their prime (you know those old down pillows that don’t pop back when you fold them in half? Just sad sacks), room was on par with a Westin. Unfortunately we were put in a handi accessible room, which means no doors in the bathroom. So then no brushing your teeth while someone else is in the toilet stall. The positives- a nice welcome amenity greeted us (chocolate covered strawberries). Breakfast staff at Flame were all nice and pretty good. In short- calibrate your expectations to mitigate disappointment. I wish I had stayed at a 4 star and given myself the chance to be pleasantly surprised. If you’ve been to other FS, Ritz, St Regis, etc, you will likely be disappointed. It made me think a lot about the sociology of it all, the economics of it all. Where do modestly paid staff live? Where can they afford to live nearby? I get it. I’m sure recruitment is a nightmare. I just feel duped into paying 5 star prices when the place is clearly facing challenges it simply cannot fully overcome.…
We have been staying at this property at least yearly (often twice a year) for 15 years. We noticed last summer that it was really starting to go downhill, but we chalked it up to Covid issues and returned this year. Unfortunately, it has gotten even worse. I take no pleasure in this review as this was formerly our favorite hotel in the world. There are no longer any employees who are of the usual Four Seasons caliber. No one is friendly or makes one feel welcome. No one provides exceptional service anymore. The bellman even told us to go down the hall and get our own ice when we arrived last night. We are paying nearly double what we used to pay to stay here, which is fine, but it is no longer worth it. The bed is comfortable and the location is great, but we probably won’t be back. Also, if you are considering visiting this hotel summer 2022, they are doing major construction on a new home across the street. It is extremely loud, starts early in the morning and goes ALL day. There are almost no rooms in the hotel where you won’t hear the noise. We are supposed to come back again later this summer and I am going to try to cancel.…
Superb Great food Aaron at front desk was great Amazing suite Kids got plushies and cookie making sets Great food Concierge was magnificent Chatting app was seamless Pool was warm and great atmosphere Spa was best I’ve seen Well done
Awesome property for sure. We stayed here during a very slow time of year (May) and got upgraded to a suite which was a nice surprise. The staff were all great as well as the breakfast quality. The pool area is very nice. I was disappointed by the steam room, which I think is do for an remodel. The rates at this place (and Vail) can be outrageous, so shop wisely.
Not Four Seasons Quality at all. Marijuana smoke billowing from A/C vents while staff is solely concerned with COVID temp checked. They are completely checked out. The restaurant is awful, Good luck getting a drink. Does not even deserve 1 star. Really awful!
I have been coming to this hotel for 10+ years. A few years ago we bought a place on the mountain, and come for stay-cations and to use the spa and restaurants. We come year-round and usually enjoyed the amenities although the quality and service at Flame is really hit or miss as well. We recently stayed for one night as we had some work done on our home and wanted a quiet and relaxing place to stay while we unpacked some items. We booked a regular room and asked for not the street side. As a note, highly recommend rooms that are not on the street side on the lower floors as there are trucks and a parking lot that makes a lot of noise during the night and early morning. The front desk person who was helping us (did not catch his name but he was a manager of some sort) said nothing was available on a high floor or opposite of the street. We have the Centurion card did not push for any kind of update, just wanted a quiet room. He eventually said he had a suite he could put us in on a high floor on the street side, but it was not ready (5 pm) and to come back later. We came back at 9pm when we were finished unpacking ready for a quiet night and found we were in a very highly accessible room with no tub, no doors on bathrooms, no door on shower, etc. Manager did not mention this at all. I am 8 months pregnant and really wanted to take a nice bath and go to sleep, but was not able to. I was too tired to say something and we ended up complaining to the new rooms manager the next day just to let him know. He said he would follow up and I Have not heard anything more than a week later. We did not need to stay at this hotel, we have our own place as we mentioned just wanted to relax with FS service in a comfortable and quiet room, and it was a big disappointment. The turnover at this hotel is really a disservice at this point. We have seen at least 2-3 front desk managers over the past year. The rooms manager has come and left during that time. 2 restaurant managers as well as all the entry level staff has mostly come and gone even from last year with the exception of some bellmen. The service quality is not the same as a regular FS. I understand the limitations of the area in attracting people, but even the entry level positions are not being trained properly or what you would expect from a FS. The employees are not trained at another FS, but are locals and do not know how typical properties are run or what how to handle customers. This was not how it was pre-covid or before the hotel was sold a few years ago. We will be back for Remedy and the spa sometimes given lack of options in the Valley. Just want to be honest, because I know the prices are the same so do not want to disappoint future customers coming in from out of town who do not know.…