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Panoramas (91) Room & Suite (365)
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 09/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Four Seasons Resort and Residences Vail
Updated 09/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#8 of 29 hotels in Vail
Location
Cleanliness
Service
Value
Travelers' Choice
At the gateway to Vail Village, Four Seasons Resort Vail presents a fresh interpretation of a grand alpine hotel. With 121 guestrooms, 19 Residence Club units and 16 Private Residences, the Resort features amazing mountain views, a signature restaurant, Flame, and full-service Spa with 13 treatment rooms. The heated pool, flanked by a fireplace, is open year-round. In winter, skiing is a breeze with the Four Seasons Ski Concierge at the base of Gondola One. In summer, families discover dazzling outdoor enjoyment, with an abundance of activities including horseback riding, fly fishing, zip lining, rafting, biking and more. With the largest guestrooms in all of Vail Valley — each with a soaking tub and a stone fireplace — you may not want to leave the room! Yet the Resort is just steps away to Village nightlife, shopping, al fresco dining and the renowned Village "apres" lifestyle Vail is known for.
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Room & Suite (365)365
Full view
Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Skiing
Babysitting
Wifi
Outdoor pool
Heated pool
Fitness classes
Sauna
Restaurant
Poolside bar
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Facial treatments
Full body massage
Massage
Baggage storage
Concierge
Non-smoking hotel
Butler service
Dry cleaning
Laundry service
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Room features
Fireplace
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
See more room details
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Green
Location
Full view
94Great for walkers
Grade: 94 out of 100
33Restaurantswithin 0.3 miles
24Attractionswithin 0.3 miles
1401Reviews21Q+A100Room tips
Reviews
Traveler rating
- 1,128
- 153
- 70
- 33
- 17
Time of year
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Popular mentions
We went to the restaurant of this hotel in order to escape for a while from the cold weather and enjoy a hot chocolate with a couple of desserts. They both were delicious but I can say that the hot chocolate was the most delicious one that I've tried in my life.
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Date of stay: January 2021
Value
Service
Sleep Quality
2 Helpful votes
Helpful
From check in to check out this was a rocky visit. FRONT DESK - does not seem to know who is staying with them. They took forever to check in my friend because they had to gather all his info - name, address, email, etc. as if he didn’t have a reservation. Then when it was my turn, they were confused what party I was with assuming I was another person - by the same exact name, staying at the same exact hotel, during the same exact dates - apparently. I know this happens to some people but my name is not common and I highly doubt that there was another person by my name + spelling staying at the hotel at that time. In addition, after checking in I rushed out of my room only grabbing a key card. On my way back to the hotel I could not remember my room number - a me problem, I know but it should not be a big problem. I sent a text to the four seasons app to double check my room number spelling everything out so it would be less confusing for them. They respond 10 minutes later with the wrong room number. I’m glad I at least knew I was on a completely different floor so I didn’t bother another guest due to a hotel glitch. ROOM SERVICE - the rooms we had were all clean upon arrival but were not well stocked or well serviced after check-in. I know a lot of hotels around this time blame Covid but this went beyond. First, if you needed an extra towel, hangers or even just a glass you could not reach room service. No matter how many times you called or how long you let it ring nobody ever picked up. At one point we called on speaker phone and could hear the phone buzzing on an attendant outside our door who continued to completely ignore it. On a different night we called and could not get an answer but a moment later when we walked past the maid’s quarters two attendants walked out of the room laughing. On a different night we called down to the front desk - only way to coordinate room service- to have turn down service and instead the attendant came in the room, filled the toiletries, left clean towels and spilled water on the bathroom floor in a large puddle and left. When we called to the front desk after dinner they seemed confused by such a late request for turn down and asked if we still wanted someone to come up or if we just wanted to do it ourselves? SKI CONCIERGE - on the boot side they did a great job. They were always ready, asked us about our day, offered hot cocoa and snacks and were just generally pleasant. The ski/board transport side had some hiccups. The first day the concierge left our snowboards on the mountain. We figured this out because we left our boards in the designated pick up area around 2pm and a few hours later when we returned to the village for dinner we noticed a lone board left in the racks. Upon further investigation we found it to be ours and found our other two boards on the ground lying next to it. To make things more stressful when we called the front desk to have them pick up the boards they tried to deflect the issue instead of showing concern or care. Comments such as, “this never happens” and, “I’m just not sure how this happened” were thrown around. On top of that the valet who came to pick up the boards was clearly annoyed and responded with, “this isn’t my problem, I didn’t leave your boards” when we tried to clarify/ask about the pick up policy. We noticed other boards and skis left on the racks the whole time we were there so we made sure to call in a pickup and had them take our boards each day to avoid them getting left and banged around again. IN ROOM DINING - food = great, service = great. We only had breakfast at the hotel each day but each day it was prepared well and delivered on time with a smile. VALET - they were all quick and most were pleasant but depending on the day some were gruff to put it nicely. ROOM/AMENITIES - the room was what you would expect at Four Seasons. The beds were comfortable, the closets had adequate room and the bathrooms were spacious and spa like; however, the rooms were missing little things like glasses, enough hangers and a working safe. The pool and spa were well maintained with fresh warm towels available each day. Did not use other amenities but they were open for guests.…
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Date of stay: April 2021Trip type: Traveled with friends
Helpful
Fantastic stay! I seldom write reviews but felt it necessary given some of the inconsistent comments that this property has recently received. We just returned from a week-long trip Vail and our stay at the Four Seasons exceeded our expectations. Our family of four stayed in a newly renovated 8th-floor suite that was both well appointed and incredibly functional. Given the pandemic, we were pleased that the hotel's covid-19 protocols were clearly stated and strictly enforced (we felt very reassured that this was a priority to the staff and other guests). Consistent with our non-pandemic stays at other Four Seasons properties, we found the Vail staff and its service to be friendly, attentive and incredibly personable. New to us was the convenience of the Four Season App...so easy to use! Our ability to look up available hotel services, review the properties' menus and chat with the concierge desk was seamless. We even accessed the app from the slopes. The response time of the "Chats" was immediate and the concierge always provided us with the solutions and/or conveniences that we were seeking. We look forward to returning next season!…
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Date of stay: March 2021
Value
Service
Sleep Quality
Helpful
Response from , Owner at Four Seasons Resort and Residences Vail
Responded Apr 5, 2021
Dear FitzieFamily, Thank you so much for taking the time to submit your review and for your kind words regarding our staff and overall service. We sincerely appreciate the feedback and look forward to welcoming you and your family back to Four Seasons Vail! Best regards, Meredith Macfarlane General Manager Four Seasons Resort and Residences Vail
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I stay at at a lot of Four Seasons Hotels (New York, Hawaii, Paris) because of their consistent excellent service. I had to come to Vail for surgery and decided to stay at the Four Seasons because I was going to need the service more than usual because of the surgery but it was a mistake. The service is really poor at this hotel. Every time you ask for something they make you feel bad for asking, they take a long time to do it and often they cannot do it at all (after a lot of back and forth). All service is slow and of poor quality. And forget about anticipating what you may need. A terrible experience. I am not staying here again.
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Date of stay: March 2021
Value
Rooms
Service
Room Tip: Great rooms with bad service
See more room tips
Helpful
Response from , Owner at Four Seasons Resort and Residences Vail
Responded Apr 5, 2021
Dear wencesc, Thank you for your review of your experience with us. I am disappointed to read about your overall experience and I would be happy to discuss this with you further. Should you wish to discuss further, please do reach out to me directly at your earliest convenience. Best regards, Meredith Macfarlane General Manager Four Seasons Resort and Residences Vail
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For context: I’ve stayed at the Four Seasons in the US,Canada, Mexico, France, Japan, and another 6-7 countries. I’ve written very few bad reviews. Pains me to write an average review for a Four Seasons but it’s just average. Maybe it’s the covid times or management...not sure, but incredibly disappointing when you spend this much. Missing items for room service twice. Room service took longer than the 45 minutes quoted. Below average attitude and service at remedy bar. The above I could stomach but... The amazing four seasons app to message for service...got a repose 17 minutes later today. Usually moments when at another Four Seasons. Our van left without us but took our skis yesterday morning. Today 40 minutes after our request to be picked up from golden peak we got a pickup. They quoted 7-10 minutes. We just waited in the cold as I looked for an update on the app and called the hotel...didn’t seem to help much. They apologized and said they sent a black van that didn’t have the logo on it “I’m sorry they did not find you”. No black van came, I am certain of that. Too bad they are resorting to that. Just not what I’ve come to expect from the Four Seasons. The service and attitude do not match the price paid. Just average.…
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Date of stay: March 2021Trip type: Traveled with family
Helpful
Response from , Owner at Four Seasons Resort and Residences Vail
Responded Apr 5, 2021
Dear Amir323232, Thank you for taking the time to share your experience here and most of all for discussing the challenges encountered during your stay with me. Best regards, Meredith Macfarlane General Manager Four Seasons Resort and Residences Vail
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PRICE RANGE
$373 - $2,750 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
four seasons resort vail hotel vail, 4 seasons resort vail
LOCATION
United StatesColoradoVail
NUMBER OF ROOMS
121
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Claim Your Listing Frequently Asked Questions about Four Seasons Resort and Residences Vail
Which popular attractions are close to Four Seasons Resort and Residences Vail?
Nearby attractions include Vail Mountain Resort (0.3 miles), Vail Valley Escape Room (0.07 miles), and Vail Brewing Company (0.2 miles).
What are some of the property amenities at Four Seasons Resort and Residences Vail?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Four Seasons Resort and Residences Vail?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Four Seasons Resort and Residences Vail?
Yes, parking is available to guests.
What are some restaurants close to Four Seasons Resort and Residences Vail?
Conveniently located restaurants include Swiss Chalet - Vail, Annapurna, and The Remedy Bar.
Are there opportunities to exercise at Four Seasons Resort and Residences Vail?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Four Seasons Resort and Residences Vail have an airport shuttle?
Yes, Four Seasons Resort and Residences Vail offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Four Seasons Resort and Residences Vail located near the city center?
Yes, it is 0.3 miles away from the center of Vail.
Are any cleaning services offered at Four Seasons Resort and Residences Vail?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Four Seasons Resort and Residences Vail?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Four Seasons Resort and Residences Vail offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.