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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
#13 of 29 hotels in Vail
Location
4.5
Cleanliness
4.6
Service
4.4
Value
4.1
Travelers' Choice
Nestled at the base of Vail Mountain, featuring a premiere ski-in/ski-out experience complete with an on-property, open air lift, Vail Resort's ticket office and ski concierge & valet, Grand Hyatt Vail offers 285 guestrooms and suites with sophisticated décor and luxurious bathrooms. Savor global cuisine within Gessner, the resort's signature restaurant, enjoy Fireside Lounge, an inventive après scene with majestic mountain views, rejuvenate at the alpine inspired spa, or enjoy the ambiance of the resort activated by four seasons of alpine adventure!
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Game room
Children Activities (Kid / Family Friendly)
Valet parking
Paid private parking nearby
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Vending machine
Poolside bar
Hiking
Horseback riding
Ski rentals
Ski school
Skiing
Bicycle tours
Bowling offsite
Canoeing offsite
Entertainment staff
Evening entertainment
Fishing
Patio
Tennis court offsite
Walking tours
Board games / puzzles
Video game console
Kids club
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Full body massage
Hand massage
Head massage
Light therapy
Manicure
Massage
Pedicure
Salon
Steam room
Ski In / Ski Out
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shared lounge / TV area
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Fireplace
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
River View
Languages Spoken
English, French, Spanish, Bulgarian and 2 more
Location
39Car recommended
Grade: 39 out of 100
111Restaurantswithin 5 miles
56Attractionswithin 5 miles
Contact
1300 Westhaven Drive, Vail, CO 81657-3890
Getting there
Rental CarsSee rental cars from $50/day
2030Reviews27Q+A100Room tips
Reviews
Traveler rating
- 1,212
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When you go to a 5 star hotel to a 10 star ski resort you expect everything that goes along with a ski vacation. The pool and hot tub wasn't working & it had been that way for over a month I was told. The Apre' Ski is better at a local tavern. If your going to Vail Colorado to get the full experience of ski in/ ski out vacation along with the amenities of hot, pool & Apre' Ski, this is NOT the place.
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Date of stay: March 2023
Value
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Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Hotel's Favorite
Everything was perfect. Bedding, room, staff. I could not have been happier and more satisfied . Everything worked in the room, and it was nicely decorated. Hot tubs and heated pool was nice along with the fire pit. Fireside Lounge was my favorite.
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Date of stay: February 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Grand Hyatt Vail
Responded 4 weeks ago
Dear edwardlF5649RX, We are pleased you chose Grand Hyatt Vail for your visit. It is wonderful to read how much you enjoyed our hotel, from our contemporary amenities, and chicly appointed rooms, to our beautiful views. We loved hosting you and look forward to welcoming you back soon. Sincerely, John D’Angelo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is relatively new first class resort at west side of Vail… It has an almost private chair to the mountain which is NEVER crowded… there is no ski in ( which is probably why it’s not crowded) . There is daily live music in the lobby … If you want to return exactly here you’ll need to ride the chair down… It’s relatively easy to get to the astonishing back bowls from here. Exotic wildlife abounds (at a safe distance)… The food was wonderful… The staff beyond attentive… I hadn’t been on back bowls since 1979 and blew out my knees this time in excited exuberant aged excess… But this whole experience is bucket list worthy … Don’t miss it if you have the chance…
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Grand Hyatt Vail
Responded today
Dear randyhZ4452SM, Thank you for your generous review of Grand Hyatt Vail. It is great to know you had an enjoyable time with us and that you were impressed with our fantastic location and devoted associates, as well as the delicious food we serve. Exquisitely balancing style, tranquility, and play, we want our hotel to be a unique respite for our guests, showcasing warm, mountain-modern décor. We appreciate you recommending us to future travelers, and we look forward to seeing you again soon. Sincerely, John D’Angelo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
For a hotel at a destination spot, it was nothing special. I have stayed in better hotels in Spokane, WA with more character. Service at the Fireside bar was terrible. Bartender was more interested in playing with his POS machine than serving the many customers at the bar. At one point, I had to walk around the bar and talk to him to order more food and drinks. He seemed annoyed. Hyatt sent a survey after my stay and shared my thoughts. Got an email back that basically said, "Gee we sucked for you, hope you enjoyed our lip service in this email." Usually, Grand Hyatt want people to come back. Guess not this one. Don't recommend, look elsewhere for your stay in Vail.
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Grand Hyatt Vail
Responded 3 days ago
Dear N4380IBjimh, Thank you for sharing your review online. Our goal is to provide every guest with an outstanding stay. Therefore, it is disappointing to know we let you down. Although our associates are known to offer exceptional and thoughtful service, we are disappointed to read you were unhappy with one of our associates at the bar. Comments like yours are appreciated, and they will be discussed with the appropriate individual. It is also concerning for us to know you found our response to the survey not to your expectations. Please be assured that our hotel does care about your comments and the experience you had. This is not the impression our team would want you to have, and your understanding will be appreciated. Thank you. Safe travels. Sincerely, John D’Angelo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is the definition of comfort and luxury in the Vail area. The rooms are extremely comfortable, and us looked at the mountains and river. Starting the morning with their complementary Nespresso while looking at the snow falling through the window was one of the best experiences. The ski lift and rental is right within the hotel area, so I could not describe a more convenient scenario if you come for a ski trip. They made their lobby a very cozy place where everyone hangs out after skying, to drink or eat delicious food, which was a lovely experience. Overall this hotel earned its five starts well earned!
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Date of stay: March 2023Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Grand Hyatt Vail
Responded 1 week ago
Dear Flyer57422765934, Thank you for choosing Grand Hyatt Vail. We were pleased to read that we exceeded your expectations with our amenities and beautiful accommodations. Exquisitely balancing style, tranquility, and play, we want our hotel to be a unique respite for our guests, showcasing warm, mountain-modern décor. It was our pleasure hosting you, and we look forward to your next visit. Sincerely, John D’Angelo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a wonderful stay at the Grand Hyatt Vail. The location can't be beat if you are there to enjoy skiing or snowboarding. We used the on-sight rental/ski valet and it was so convenient. The hotel is clean, staff are friendly, and food was delicious. Beds were comfortable too! This was our first experience at a ski in/out location and I think we are sold and will be back!
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Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Grand Hyatt Vail
Responded 1 week ago
Dear gallowaymeg, We want to thank you for choosing Grand Hyatt Vail during your vacation to our beautiful city. It is wonderful to know that we could provide the perfect ski trip for you with our convenient ski-in, ski-out, ski valet, and other amenities. Thank you for highlighting our refreshing accommodations with comfortable beds, friendly staff, and delicious food; thank you for recognizing our efforts. We appreciate your generous review, and we are excited about your upcoming stay. Sincerely, John D’Angelo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location and great asset. Enjoyed the ski-in ski-out location and the terrific gym. It was particularly nice to have a ski rental facility in the building. It was pricey but worth it. I recomend.
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Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Grand Hyatt Vail
Responded 3 weeks ago
Dear jonwK5189QL, We want to thank you for choosing Grand Hyatt Vail during your vacation to our beautiful city and for recommending us to future guests. It is wonderful to know that we could provide the perfect ski trip for you with our convenient ski-in, ski-out, ski valet, and other amenities. We appreciate your generous review and look forward to accommodating you again soon. Sincerely, John D’Angelo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great option to enjoy all that Vail has to offer, with easy access to Lionhead and Vail Village, and direct access to the the mountain via the Cascade lift, right at the hotel. An easy place to stay for any reason that brings you to Vail.
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Date of stay: March 2023Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Grand Hyatt Vail
Responded 3 weeks ago
Dear Richard, We are glad you had such an excellent experience at Grand Hyatt Vail. It is a pleasure to know our convenient access to Vail Mountain and other attractions added to the enjoyment of your stay. We hope your travels bring you back to Vail soon. We wish you all the best! Sincerely, John D’Angelo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Totally exceeded our families expectations. Great people, great property! The Apres Ski vibe every afternoon/evening in the main lobby with live music, cocktails and hors de vours is fantastic!! Great for the whole family.
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Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Grand Hyatt Vail
Responded 3 weeks ago
Dear Tim C, Thank you for choosing Grand Hyatt Vail. We were pleased to read that we exceeded your expectations with our amenities, facilities, and beautiful property. Exquisitely balancing style, tranquility, and play, we want our hotel to be a unique respite for our guests, showcasing warm, mountain-modern décor with excellent hospitality. It was our pleasure hosting you and your family, and we look forward to your next visit. Sincerely, John D’Angelo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Best place to stay in vail for skiing with a chair left right on the property to take you up and down the mountain. Great food at all locations onsite and a fun axe throwing bar on the property. Great trip thanks to the hotel.
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Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Grand Hyatt Vail
Responded 4 weeks ago
Dear shelbylU490RK, Thank you for leaving such a generous review regarding your stay at Grand Hyatt Vail. We are pleased that we exceeded your expectations and that you particularly enjoyed our location steps away from our world-class ski rental, concierge, valet, and Vail Resorts-operated ticket office. We are also delighted to learn that you loved dining with us. We always appreciate knowing what our guests love most about our hotel and the amenities we provide. We hope your exceptional experience will bring you back to visit with us again. Sincerely, John D’Angelo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$356 - $658 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
vail cascade hotel vail, vail cascade resort and spa, cascade resort
FORMERLY KNOWN AS
Vail Cascade Resort & Spa
LOCATION
United StatesColoradoVail
NUMBER OF ROOMS
285
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Claim Your ListingGRAND HYATT VAIL - Updated 2023 Prices & Resort Reviews (CO)
Frequently Asked Questions about Grand Hyatt Vail
Which popular attractions are close to Grand Hyatt Vail?
Nearby attractions include Betty Ford Alpine Gardens (2.0 miles), Vail Valley (1.6 miles), and Gerald R. Ford Amphitheater (The Amp) (2.0 miles).
What are some of the property amenities at Grand Hyatt Vail?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Grand Hyatt Vail?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Grand Hyatt Vail?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Grand Hyatt Vail?
Yes, a parking garage, paid private parking nearby, and secured parking are available to guests.
What are some restaurants close to Grand Hyatt Vail?
Conveniently located restaurants include Swiss Chalet - Vail, The Little Diner, and Annapurna.
Are there opportunities to exercise at Grand Hyatt Vail?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Grand Hyatt Vail have an airport shuttle?
Yes, Grand Hyatt Vail offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Hyatt Vail?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Grand Hyatt Vail?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Grand Hyatt Vail offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.