Grand Hyatt Vail
1300 Westhaven Drive, Vail, CO 81657
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About
#13 of 29 hotels in Vail
Location
4.5
Cleanliness
4.6
Service
4.4
Value
4.1
Travelers' Choice
This property has identified as Hispanic/Latinx-owned.
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Nestled at the base of Vail Mountain, featuring a premiere ski-in/ski-out experience complete with an on-property, open air lift, Vail Resort's ticket office and ski concierge & valet, Grand Hyatt Vail offers 285 guestrooms and suites with sophisticated décor and luxurious bathrooms. Savor global cuisine within Gessner, the resort's signature restaurant, enjoy Fireside Lounge, an inventive après scene with majestic mountain views, rejuvenate at the alpine inspired spa, or enjoy the ambiance of the resort activated by four seasons of alpine adventure!
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Game room
Children Activities (Kid / Family Friendly)
Valet parking
Paid private parking nearby
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Vending machine
Poolside bar
Hiking
Horseback riding
Ski rentals
Ski school
Skiing
Bicycle tours
Bowling offsite
Canoeing offsite
Entertainment staff
Evening entertainment
Fishing
Patio
Tennis court offsite
Walking tours
Board games / puzzles
Video game console
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Full body massage
Hand massage
Head massage
Light therapy
Manicure
Massage
Pedicure
Salon
Steam room
Ski In / Ski Out
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shared lounge / TV area
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Fireplace
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
River View
Languages Spoken
English, French, Spanish, Bulgarian and 2 more
Location
40Car recommended
Grade: 40 out of 100
110Restaurantswithin 5 miles
58Attractionswithin 5 miles
1300 Westhaven Drive, Vail, CO 81657
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Rental CarsSee rental cars from $50/day
2097Reviews27Q+A100Room tips
Reviews
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- 179
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- 87
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This is now one of my favorite Hyatt properties I’ve stayed at to date. The views from the lobby, pool and hot tub are stunning. Everything was very clean and we loved our generous sized balcony for coffee in the morning. We appreciated being able to take the free shuttle in to Vail Village and then loved walking back to the Hyatt along the River Gorge Trail. Check-in/checkout was a breeze and the employees were all very helpful. We didn’t arrive early enough to take advantage of the free hot cocoa/cookies but hope to do so next time. The beds were very comfortable and the rooms very quiet. The only complaint I could think of is it would have been nice if the heated pool was a bit warmer as it still felt pretty chilly on the cool September days.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, Guest Services / Front Office at Grand Hyatt Vail
Responded 2 days ago
Dear marysarahrader, We are pleased you chose Grand Hyatt Vail for your recent visit to our breathtaking area. It is wonderful to read how much you enjoyed our hotel, from our contemporary amenities, chicly appointed rooms, to our striking mountain views. It was our pleasure hosting you, and we hope you will choose to stay with us again the next time you are in the area. Sincerely, Kevin Shields General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
The Service at this Hotel is 5+ star. We stay at the Grand Hyatt in Vail several times a year when we want to get away from the City Life of Denver Colorado. The personal service when you arrive from the Valet to Check In to Maid Service to Dinner is 5 Star. The Employees show that they happy to work at the Grand Hyatt and it shows in the way they deliver their service.
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Grand Hyatt Vail
Responded Apr 26, 2023
Dear ParkerRon, Welcome back to Grand Hyatt Vail. You are part of our family now, and we are pleased to know that our team members always make you feel at home. Kind comments like yours encourage them, and we look forward to sharing your feedback. Thank you for making us your preferred choice on every visit and we hope to see you soon. Sincerely, John D’Angelo General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The property was nice, but the resort fees and taxes were way too high and there wasn’t much offered for it. The rooms were quiet. The pillows were like concrete. I don’t like having pump bottles in the shower for shampoo, etc.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, Guest Services / Front Office at Grand Hyatt Vail
Responded 3 days ago
Dear Jennlaberge, Thank you for choosing Grand Hyatt Vail and for sharing your feedback with us. We were pleased to read that we exceeded your expectations with our amenities and peaceful accommodations. However, we regret not meeting all of our expectations and appreciate your patience. We will share your comments with the appropriate team. It was our pleasure hosting you, and we look forward to your next visit. Sincerely, Kevin Shields General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We are here this weekend celebrating our anniversary. There is construction going on. Unfortunately my husband stepped on a nail walking from the one working hot tub to the nearest door to get back into the hotel. YES, that is right….outside the hot tub. Now we will not be able to hike tomorrow or do all of the outdoor activities we were planning to do. The front desk staff seem very unconcerned about this which makes it even worse. Very disappointed and we are not going to get to do all the things we had planned with a foot injury. The worst is part is that this is poor safety and could have been avoided. I am beyond upset because we do rarely get away by ourselves.
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, Guest Services / Front Office at Grand Hyatt Vail
Responded 6 days ago
Dear 574staceyb, Thank you for making us a part of your trip. It is disappointing to learn about the unfortunate instance involving your husband, and we cannot regret enough the inconvenience caused due to the lack of empathy from our associates. This is not our standard, and we will share this appropriately. Sincerely, Adam Lewis Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a wonderful time at the Grand Hyatt Vail! You couldn't ask for a more beautiful setting. The staff was super friendly and patient with our little kids. We will most definitely be back for another in-state getaway!
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, Guest Services / Front Office at Grand Hyatt Vail
Responded 1 week ago
Dear Dresden B, Thank you for choosing us for your birthday stay and for acknowledging our outstanding service at Grand Hyatt Vail. We are committed to providing an exceptional experience for every guest, and we are thrilled we exceeded your expectations. We hope to see you again soon. Sincerely, The Team at the Grand Hyatt Vail
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff anticipates all your needs, and the hotel is one of my favorite places! Every aspect of the hotel and the room are well thought out. The amenities are the best in Vail (especially the hot tubs set by the creek)! I love not being right in the middle of everything, but there is still a fun atmosphere to have a drink, etc.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, Guest Services / Front Office at Grand Hyatt Vail
Responded 1 week ago
Dear Epic_Holli, We are pleased you chose Grand Hyatt Vail for your recent visit to our breathtaking area. It is wonderful to read how much you enjoyed our hotel, from our contemporary amenities, chicly appointed rooms, to our striking mountain views. It was our pleasure hosting you, and we hope you will choose to stay with us again the next time you are in the area. Sincerely, The Team at the Grand Hyatt Vail
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Loved everything about the property and everyone was kind, helpful and engaging. Food and beverages were wonderful. Seemed odd that the breakfast was not included as an exploits but it was excellent. We look forward to another visit here in the future.
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2023
Value
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, Guest Services / Front Office at Grand Hyatt Vail
Responded 2 weeks ago
Dear 207alesias, We are pleased you chose Grand Hyatt Vail for your recent visit to our breathtaking area. It is wonderful to read how much you enjoyed our hotel, from our contemporary amenities, and chicly appointed rooms, to our exceptional hospitality. It was our pleasure hosting you, and we hope you will choose to stay with us again the next time you are in the area. Sincerely, The Team at the Grand Hyatt Vail
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The facility and scenery are second to none. Whether it is summer or winter, this hotel has much to offer and is comfortable and well-maintained. For a conference, the space is conducive to learning and networking. The catering for dietary restrictions could be better, but otherwise, the food was really good. I would stay here again for work, or play!
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2023Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, Guest Services / Front Office at Grand Hyatt Vail
Responded 2 weeks ago
Dear Troberts2023, Thank you for choosing Grand Hyatt Vail for your conference. We were pleased to read that we exceeded your expectations with our amenities, beautiful property, and delicious food. Exquisitely balancing style, tranquility, and play, we want our hotel to be a unique respite for our guests, showcasing warm, mountain-modern décor. It was our pleasure hosting you, and we look forward to your next visit. Sincerely, The Team at the Grand Hyatt Vail
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
For four of the five nights of my stay, I had zero hot water in my bath. The refrigerator didn’t work in my room for the first two nights even though I asked the front desk to address it. For my “inconvenience” The manager credited a discount off my bill which brought the nightly rate down from $425 to $359. Their location is absolutely stunning. The beds are amazing. The spaciousness of the room is great. That was all trumped by the fact that I couldn’t take care of cleaning my body for the entirety of my trip. Using a cold washrag to take a PTA bath ain’t that sweet. Check the status of the hot water before you check in!
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Date of stay: August 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, Guest Services / Front Office at Grand Hyatt Vail
Responded 2 weeks ago
Dear sylvia w, Thank you for taking the time to post your evaluation. While we are pleased our location worked well for you and that you liked our spacious accommodations along with the comfortable beds, we are very sorry for the issues you encountered. Please accept our apologies for the lack of hot water and the refrigerator not functioning initially. It is understandable that the compensation provided cannot undo your experience. However, we do hope that you now feel more comfortable with our attempt to resolve this unfortunate situation, and in some way, help restore your confidence in our hotel. Sincerely, The Team at the Grand Hyatt Vail
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This property is in a spectacular setting and has a great location (especially for skiers). We truly enjoyed our stay here, but what really stood out was the service from every member of the staff we encountered. This hotel is pet-friendly, and while we encountered many dogs during our stay, you would never know from the condition of the property, or our room, that dogs are allowed. We wished we had our pups with us. Our room had a walk-out patio, leading to a grassy area, leading to a walking/running/bike trail right along the creek. It would have been perfect for a stay with dogs. Additionally, our room was nicely outfitted and had everything we needed and more. The bed was super comfortable!
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Review collected in partnership with Hyatt Hotels
Date of stay: September 2023Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from General Manager, Guest Services / Front Office at Grand Hyatt Vail
Responded 3 weeks ago
Dear aroundthewrldin80yrs, Thank you for taking the time to evaluate your recent experience at Grand Hyatt Vail. We are delighted to know we exceeded your expectations and that you were especially pleased with our ideal location, devoted associates, comfortable accommodations and thoughtful facilities. It was a pleasure having you here, and we look forward to welcoming you again. Sincerely, The Team at the Grand Hyatt Vail
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Vail area.
PRICE RANGE
$312 - $407 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
vail cascade hotel vail, vail cascade resort and spa, cascade resort
FORMERLY KNOWN AS
Vail Cascade Resort & Spa
LOCATION
United StatesColoradoVail
NUMBER OF ROOMS
285
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Frequently Asked Questions about Grand Hyatt Vail
Which popular attractions are close to Grand Hyatt Vail?
Nearby attractions include Betty Ford Alpine Gardens (2.0 miles), Vail Valley (1.6 miles), and Gerald R. Ford Amphitheater (The Amp) (2.0 miles).
What are some of the property amenities at Grand Hyatt Vail?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Grand Hyatt Vail?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Grand Hyatt Vail?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Grand Hyatt Vail?
Yes, a parking garage, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Grand Hyatt Vail?
Conveniently located restaurants include Swiss Chalet - Vail, The Little Diner, and Annapurna.
Are there opportunities to exercise at Grand Hyatt Vail?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Grand Hyatt Vail have an airport shuttle?
Yes, Grand Hyatt Vail offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Hyatt Vail?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Grand Hyatt Vail?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Grand Hyatt Vail offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.