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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 04/11/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 04/11/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#14 of 29 in Vail
Location
4.5
Cleanliness
4.6
Service
4.4
Value
4.1
Travelers' Choice
Nestled at the base of Vail Mountain, featuring a premiere ski-in/ski-out experience complete with an on-property, open air lift, Vail Resort's ticket office and ski concierge & valet, Grand Hyatt Vail offers 285 guestrooms and suites with sophisticated décor and luxurious bathrooms. Savor global cuisine within Gessner, the resort's signature restaurant, enjoy Fireside Lounge, an inventive après scene with majestic mountain views, rejuvenate at the alpine inspired spa, or enjoy the ambiance of the resort activated by four seasons of alpine adventure!
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Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Game room
Children Activities (Kid / Family Friendly)
Valet parking
Paid private parking nearby
Paid internet
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Saltwater pool
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kid-friendly buffet
Kids' meals
Outdoor dining area
Special diet menus
Wine / champagne
Vending machine
Poolside bar
Hiking
Horseback riding
Ski rentals
Ski school
Skiing
Aerobics
Bicycle tours
Bowling offsite
Canoeing offsite
Entertainment staff
Evening entertainment
Fishing
Patio
Tennis court offsite
Walking tours
Board games / puzzles
Video game console
Kids club
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Full body massage
Hand massage
Head massage
Light therapy
Manicure
Massage
Pedicure
Salon
Steam room
Ski In / Ski Out
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shared lounge / TV area
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Fireplace
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
River View
Languages Spoken
English, French, Spanish, Bulgarian and 1 more
Location
Full view
Contact
1300 Westhaven Drive, Vail, CO 81657-3890
Getting there
Rental CarsSee rental cars from $50/day
1881Reviews27Q+A100Room tips
Reviews
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Most Recent
The hotel is located in a beautiful setting with a stream next to the hotel ideal for walks. The food was excellent both at the restaurant and during meetings. The staff was very friendly and helpful as well as responsive.
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2022Trip type: Traveled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Grand Hyatt Vail
Responded 2 weeks ago
Thank you for your lovely review of Grand Hyatt Vail. It is satisfying to know you were impressed with our perfect location situated along Gore Creek at the base of Vail Mountain and our several dining options to experience thoughtfully sourced, fresh seasonal cuisine and cocktails, including our courteous associates. We will enjoy sharing your splendid comments with our team for taking such terrific care of you. We value your business and look forward to welcoming you again whenever your travels bring you back to the city. Sincerely, John D’Angelo General Manager
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Hotel's Favorite
I would not stay anywhere else in Vail. Grand Hyatt has it's own chair lift to start your day and a wonderfully accommodating ski valet & shop where you can get your boots on and leave your equipment. Every staff member seems to really enjoy working there and are incredibly friendly and helpful. Rooms are large and very comfortable. Food onsite is great, especially the sushi bar which is a MUST TRY. Seriously, Nobu level sushi at reasonable prices. Afternoon live music in the lounge. Great breakfast and dinners in the dining room. Easy shuttle into the village but you really don't need to leave the hotel at all if you don't feel like it.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Grand Hyatt Vail
Responded Feb 8, 2022
Laz, we are pleased you chose Grand Hyatt Vail for your recent visit to our breathtaking area. It is good to read how much you enjoyed our hotel, from our contemporary amenities, chicly appointed rooms, thoughtful hospitality to our delicious food. It was our pleasure hosting you, and we look forward to hosting you again in the future. Sincerely, John D’Angelo, General Manager
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I was staying at the Grand Hyatt on business and the fact that I was able to bring my dog with me on this trip was amazing. The entire staff was so friendly and welcoming to my dog Ty. They greeted him with treats and then sent up some more treats and toys. I absolutely had the best time and loved staying on the creek. Highly recommend staying here.
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2022Trip type: Traveled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Grand Hyatt Vail
Responded 3 weeks ago
Thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed our pet-friendly policy and the excellent service provided by our staff. All of us at Grand Hyatt Vail look forward to having you back soon. Sincerely, John D’Angelo General Manager
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I've been staying at the Grand Hyatt location for over 30 years under a number of different hotel chain ownerships. The Hyatt group has elevated the property to a much higher level. Staff was great, the amenities are excellent and the food was outstanding.
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2022Trip type: Traveled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Grand Hyatt Vail
Responded 4 weeks ago
As a World of Hyatt member, we appreciate your loyalty to our brand, and it was our pleasure to welcome you to Grand Hyatt Vail. We are glad you enjoyed our amenities, delicious food, and hospitality. We are committed to providing an exceptional experience for every guest, and we are thrilled we exceeded your expectations. We hope you will come back and stay with us again soon. Sincerely, John D’Angelo General Manager
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True Hyatt experience slope side. Ski valet, your own chair lift, and multiple hot tubs make this a desirable vacation destination. Dog-friendly suites with ground-level patios added to our enjoyment.
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Grand Hyatt Vail
Responded 4 weeks ago
Thank you for your recent stay at Grand Hyatt Vail with your furry friend! It is wonderful to know that we could provide the perfect ski trip for you with our convenient ski-in, ski-out, ski valet, and other amenities. It is our pleasure to offer our guests inspiring accommodations and welcoming service; thank you for recognizing our efforts. We appreciate your generous review, and we look forward to accommodating you again soon. Sincerely, John D’Angelo General Manager
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This hotel was absolutely AMAZING! I stayed years ago when it was Hotel Talisa, and as the Cascade....you make it feel like a completely new property. The staff is welcoming and helpful, the rooms are amazing and the pop up sushi restaurant was an unexpected highlight of our stay. I would come again for the staff alone, and the champagne vending machine was icing on the cake! I can't wait to experience this property in the summer!
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2022Trip type: Traveled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Grand Hyatt Vail
Responded Apr 8, 2022
Thank you for the lovely review of the Grand Hyatt Vail. We appreciate you taking the time to share your experience with other travelers. We are happy that your experience was fantastic at Yoshimi Pop-Up and that you enjoyed our delicious menu. We are glad that everything went well during your stay, and our team will be pleased to know they had a significant role in making your stay with us so memorable. Thank you for allowing us to be of service. It is always a joy to hear our guests are excited about returning; we are looking forward to it. Sincerely, John D’Angelo General Manager
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When I went to adjust the window shade to see an amazing view of the Vail mountains, I received a severe electric shock. In closet examination, the electric window shade was broken and the wires were exposed hanging down in front of it. Over the course of three full days hotel was unable to fix issue despite numerous attempts to request maintenance. Requesting maintenance required going to the front desk since our phone also didn’t work. The manager offered to send us a bottle of wine for our troubles and sent a $12 bottle. As an Explorist member who stays in Hyatts up to 80 times a year, the lack of service and then sending a $12 bottle of wine for a room that averages over $500 a night but now had an unusable view was a total joke. They never did fix our blinds so we missed out on the view our entire stay. Total miss by the Hyatt team. …
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Grand Hyatt Vail
Responded Apr 10, 2022
We always want our guests to have a pleasant stay, but we could not apologize enough for the incident you described and the frustration this caused. We understand how hazardous such matters can become and regret the problem was not fixed immediately. Your feedback has been shared with the respective individuals to ensure such an occurrence does not happen again. It is never our intention to disappoint our guests in any way, especially the loyal ones such as you, so we are very sorry. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, John D’Angelo General Manager
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Location is spectacular and very convenient to the slopes, but rooms definitely show their age. Nice amenities and friendly, professional staff. Was a bit disappointed overall - I expected more at this price point.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2022Trip type: Traveled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Grand Hyatt Vail
Responded Apr 4, 2022
Andyspeter, thank you for taking the time to review your stay with us. We agree that our location is incredible, and our goal is to provide service that is just as incredible. Therefore, we hope you will accept our apologies for not meeting your expectations with the other aspects of your visit. We value your feedback as we strive to improve our guest experience and will share these notes with the appropriate individuals for future modernization plans for our hotel. On the positive, we pride ourselves on delivering friendly, professional service to all our guests, so we appreciate your generous remarks. Thank you again; we hope to accommodate you again so we may provide you with the perfect stay you deserve. Sincerely, John D’Angelo General Manager
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I've been a few places in Vail -- this was the best so far -- it was pricey (but what isn't out there?) Room was spotless, spa was worth checking out -- sauna clean, nice view from the heated pool & hot tub. Market/cafe was convenient, restaurant made a great breakfast. A+, will come back.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2022Trip type: Traveled
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Grand Hyatt Vail
Responded Apr 1, 2022
Rick, we are pleased you chose Grand Hyatt Vail for your recent visit to our breathtaking area. It is good to read how much you enjoyed our hotel, from our contemporary amenities, and chicly appointed rooms, to our striking mountain views and delicious breakfast. It was our pleasure hosting you, and we are already excited about your return. Sincerely, John D’Angelo General Manager
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Room: stains on wall and sofa, bathroom not fully clean, broken sink plug and toilet flush, extra charge for sauna and steam room, bathrobes and towels stained and frayed, no slippers. Sheets crumpled not ironed. Area around hot tub dirty. Understaffed? Think covid has impacted this hotel in a big way.
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: March 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Grand Hyatt Vail
Responded Mar 29, 2022
We want to thank you for your stay and for taking the time to post your review. We sincerely apologize for the mistakes made when servicing your guest room. We value your feedback, and we will take the appropriate action to ensure this is not repeated. We look forward to providing you with the refreshing and revitalizing accommodations for which we are known on your next visit to Vail. Sincerely, John D’Angelo General Manager
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PRICE RANGE
$271 - $545 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
vail cascade hotel vail, vail cascade resort and spa, cascade resort
FORMERLY KNOWN AS
Vail Cascade Resort & Spa
LOCATION
United StatesColoradoVail
NUMBER OF ROOMS
285
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Claim Your Listing Frequently Asked Questions about Grand Hyatt Vail
Which popular attractions are close to Grand Hyatt Vail?
Nearby attractions include Betty Ford Alpine Gardens (2.0 miles), Vail Valley (1.6 miles), and Gerald R. Ford Amphitheater (2.0 miles).
What are some of the property amenities at Grand Hyatt Vail?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Grand Hyatt Vail?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Grand Hyatt Vail?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Grand Hyatt Vail?
Yes, a parking garage, paid private parking nearby, and secured parking are available to guests.
What are some restaurants close to Grand Hyatt Vail?
Conveniently located restaurants include Swiss Chalet - Vail, The Little Diner, and Bully Ranch Restaurant.
Are there opportunities to exercise at Grand Hyatt Vail?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Grand Hyatt Vail have an airport shuttle?
Yes, Grand Hyatt Vail offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Hyatt Vail?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Grand Hyatt Vail?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Grand Hyatt Vail offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.