We stayed for a night and I loved this old hotel. Our check in was slightly less than pleasant, with a young guy who seemed all business and uncaring. We were unpleasantly surprised by the $20 fee to park the car. The room was cute and we loved the balcony. We walked into town and it was a lovely snowy night. While we were out we called to ask about sitting in the hot tub, and spoke to the young guy from check in who briskly told me it closed at 9 and was by reservation and that was it. We were pretty disappointed, so when we came back from dinner we stopped to ask if we could make a reservation for the next morning. The kind, older gentleman who was now at the desk told us he'd let us soak out there as long as we were quiet. He was very helpful and sweet and ended up giving us one of the best memories we have of our week long road trip because soaking that night in a snowstorm was magical and we were in awe. Unfortunately, when we went upstairs to go to bed we pulled back the covers and found what looked to be a blood stain on our sheets. The gentleman at the desk offered to bring the sheets up but we went down to grab them and then remade our bed. It was just super disappointing that something like that hadn't been caught, and we were making our bed at 1100 at night. To be fair, the bed was extremely comfortable and we slept very well. The hotel itself was quiet, which I appreciated. If it wasn't for those couple little things I would definitely have given it 5 stars. …
Locals refer to the restaurant as the hidden gem of Telluride. Not only does the Hotel continue to be recognized, it also really does feel like home. The hot tub and car service are the cherry on top.
Comfortable, clean, & cozy but what made this trip special was the staff. Especially Christie, she bent over backwards to make us feel welcome and ensure everything during our stay was perfect. She is an hospitality professional that clearly cares about every small detail being perfect.
Loved this little hotel. Very nicely appointed, friendly helpful staff with just the right amount of “personality” to make it feel like your very own special place to come back to stay next time in Telluride. Nice little gym and WOOHOO a Concept2 rower!! So happy to find that nice surprise in a hotel this size. Ben gave me a wonderful “no pets” room at the end of the hall so only 1 shared wall #203 with lots of light/view, etc. Many thanks!
We checked out of the hotel 6:45 am, we had a cart loaded with luggage, which we loaded ourself due to COVID. My husband tried to pull the car up to the front entrance of the hotel to find a car parked right in front of the door. I ask front desk lady, do you know if this car will be moving soon? She yes, it's one of our employees, waited about 5 more minutes and ask again if the employee was going to move the car, she said yes. 5 more minutes went by and my husband come in ask what the problem is, the front desk lady said the employee was finishing her shift and would move it then. So, a little after 7am the employee came out of the back office and made a rude remark to my husband about rushing her to move the vehicle. She took her time, opened all her car doors put stuff in the car, and left. Who treats hotel guest like this... When is it ok for hotel employees to park their vehicle in front driveway of the hotel? Will not ever stay at this hotel again.…
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