At this writing I should be approaching the Hotel Telluride as part of an 11 nite road trip. Unfortunately an ER visit disrupted our planned trip and we are stuck recovering. Of the 11 nites 9 were booked at Marriotts, 1 at a lodge in Aspen and 1 night at the Hotel Telluride. I Immediately started to contact the hotels and cancel the reservations for our upcoming trip. No problem cancelling the Marriott and the Lodge in Aspen. I called the Hotel Telluride to cancel and was informed they have a no cancellation/no refund policy. In fact my credit card was charged ($400) in full 30 days prior to our planned visit. I asked if there was any flexibility as we suffered a medical emergency and was told there was no flexibility in this policy. The Hotel Telluride sounds like a wonderful place to stay and we were looking forward to our visit but shocked to learn of this policy and lack of customer focus. As a frequent business and leisure traveler I want to make other travelers aware of this situation as the Hotel Telluride is clearly out of step with the rest of the industry especially during the time of the pandemic.…
Hotel Telluride is just a perfect place to stay, because: 1) Quiet location at the edge of the very walkable town, and excellent grocery store across the street. 2) Spacious, comfortable rooms with a nice balcony and mini kitchen 3) Charming gathering space with fireplace, super cozy chairs and couches, fresh coffee, tea and homemade cookies 4) Terrific staff ! Dave-O, the jack- of-all -trades, gave us great daily advice on where to visit, how to navigate around the mountains, hiking advice, restaurants, and just a helping hand with the basics. Housekeeping and front desk staff were also friendly and helpful. 5) We had a car and underground garage is a big plus. All in all, a great 7 day stay and would return here without even considering anyplace else!
This hotel is located at the end of the Main Street of the town. All shops, restaurants, and bars were within a 10 minute walk - so it is close enough to the action but not too close. They offer a shuttle for those who don’t want to walk. A coffee/tea station and cookies are provided in the lobby for guests. It rained while we were here and they provided an umbrella. Great customer service! The decor was very heavy wood and dark upholstery - which was appropriate for the mountains and felt cozy. The room was adequate and offered a small sitting area, tiny balcony, microwave & mini fridge. There is a small market about one block away. I would recommend Hotel Telluride!
This location is very walkable - important in Telluride! Hospitality is genuine and amenities are very appropriate - loved the tea (and coffee/cocoa) in the lobby. Safety protocols in place and not a word about the pandemic - no excuses about being "short staffed" which was refreshing. Rooms are comfortable with good beds and linens. Enjoyed watching a Friday night soccer match - quite amazing that the deck looked out over the field - heavily used so be aware of that! Learned that Telluride schools are top rated in the state. Appreciated the parking garage - felt safe and off the busy streets. Would stay here again in a second!
Some of the best staff in the hospitality industry! I don’t want to discount the hotel itself but the staff, all the staff, are exceptional. Rooms were very clean and in fine shape. Bed was very comfortable. Bar and Restaurant were very good! Great physical location of the property. Just far enough off of downtown.