This is not a four star hotel. I spent a miserable night there with kids running and yelling in the hallway due to a hockey tournament. The front desk assured me that they would have security look into it. After several hours, I requested a room change but it was the same on a different floor. In addition, the pool and spa were closed for an “indeterminate time”. The hotel itself is showing its age with noticeable wear and tear (see pics) and dirty elevators and stairways. There are no mini-fridges in the rooms. Beware of rooms on the northeast side during bad weather - the seals on the balcony doors are no good and the wind howls. Many amenities are unavailable due to the pandemic or lack of staff. My request for a discount due to the noise and bother was given a rude brush off. Clearly, customer service is not a priority. I am a local and highly recommend that visitors to Steamboat stay at other lodgings. This is a 2.5 star hotel at best.…
Hotel had a special rate so we chose it thinking it would be really nice. No. Rooms were about $175 / night midweek. September. No room service Spa and several things closed Limited pool use BUT still a $7 /night resort fee - for what? Rooms look like a low end chain motel. Boring decor. Small refrigerator in a corner of the room - not sure why they couldn’t put a chair there. Saw a hotel person only when we checked in. Parking under the building is $15/night. Across the street is free.
The Steamboat Grand was an amazing experience and even during COVID-19 the hotel staff and in particular Lisa Clemente and John Hemencen were absolutely fantastic. they helped us, they organized the pool, kept it clean and assisted everyone and having a fantastic time. Lisa in particular was overwhelmingly accommodating, overwhelmingly nice and should be used as an example of how an employee interacts with guests - she is truly professional, courteous, accommodating and extremely attentive. Please look to Lisa for a guide as to how guests are treated with the utmost courtesy on their vacation. She is a star and should be promoted!
Our King room is incredibly small and costs over $300 per night. The lighting is terrible- just two small nightstand lamps. The tv is the size of a computer monitor. There are two small and uncomfortable chairs against the wall - nowhere to sit comfortably to read or watch tv. I brought a yoga mat to do some stretching but there is not even enough room to unroll it. Very disappointing and a horrible value. The property is designed more for families or groups and I’m sure the larger suites are fine for that but avoid the single king rooms. Staff has been very friendly and helpful. Although the only dining available due to Covid is the pool bistro, the food there was very good.
Stayed at the steamboat grand December 19 with my young son. Everything was perfect,a great room with the most fantastic view of the mountain. We stayed in a parlour room to keep costs down and i was delighted with it , Special thanks to Cat on the front desk for organising travel into town and going above and beyond in the customer service stakes...well done Cat!! I found with the service and food at breakfast superb couldn't fault it it any way. We came from England and had the most perfect holiday in the best ski town we've ever been to. Thank you Steamboat it's great people for some very special memories ,we wish you luck and health and hope to see you again some snowy day!