This is a review solely about the service levels, or lack thereof, since they do not advertise what is gone. Valet parking is gone, because of COVID, housekeeping is gone because of COVID, bell desk help is basically serve yourself, and the shuttle into town is gone also apparently because of COVID. It’s odd because I have traveled countless times during the past two years and I have not heard of a public health reason for these cutbacks. Now cost cutting or inability to attract employees at the wages being offered is certainly an explanation, but blaming COVID more than two years later is just sad and pathetic.
This is the 2nd visit to this hotel and it will be the last. Want early check in? Well, good luck. The resort is in disarray and they won’t disclose or confirm what is open and what isn’t. The rooms are very outdated and have disintegrating furniture and fixtures. Serious updates are in order. I can’t believe they get away with charging th me daily rates they do considering how old everything is and the construction going on outside. Add in a staff that seems disconnected and in accommodating and it’s a recipe for disaster.
Had two villas reserved for family reunion and both were perfect for the occasion. The 3 bedroom mountainside with 3 baths was huge (about 1700+ sq. ft.), had a fully equipped kitchen, dining table for 8 persons and bar/counter area with 3 stools. Cable TV and Internet had strong signals, balcony was perfect for morning/evening when not so hot. Only minor issues: continuous fan noise from A/C but bearable, garbage/recycled material left in hall for full day despite call to front desk. The two bedroom two bath was perfect for daughter's family of 5 altho not near as spacious as the 3 bedroom. Was not able to get this villa assigned to same building as the 3 bedroom which would have been much better. General common facilities were very good including Activities Center (had pool table, table tennis, virtual reality center.....) which was big plus for grandkids; large well equipped fitness center; well stocked convenience store and restaurant (Saddles) on prem; large, secure two story underground parking garage on prem but parking spaces are rather tight fit for larger SUVs. Swimming pool needs more umbrellas as it is fully exposed to sun and has no shaded areas. It could use more lounge chairs as well. Bottom line---a very enjoyable 5 night stay in a resort that had everything we needed for a positive family reunion experience! We definitely recommend it!…
Nice big rooms and balcony. Kitchen not have oven dishwasher not clean range elements not work correct vents in baths not work need grab bar shower and toilet area TV not work on gym equipment need many more lounge chairs and tables with umbrellas by pool need hypoallergenic toiletries need dimmer switch for living room lites. Staff acted like they were doing us a huge favor every time we asked for something. No owners gift in stock - told that at Sheraton Beaver Creek too. No early Ck in or late Ck out for 4 star elite owners.
Great hotel in a prime location. Suites were nicely appointed. It had a great coffee shop and snack market with tons of options. Parking in the below ground garage was easy too. Staff was helpful and courteous. My only complaint is the pools and hot tubs do not open until 10am. Coming from a different time zone and thereby waking up super early we would have liked to been able to enjoy the hot tub early. By 10am our adventures had begun. The only other thing I found odd was the activity schedule. Huge hotel with lots of activities but when I tried to sign my kids up everything was full because they can only accommodate a few kids. For example, for tie-dye they maxed out at 6 kids. The kid activity staff was less than enthusiastic about sharing other activities my kids may have liked. I suppose good help is hard to find. …
We had a wonderful 2-week stay at the Sheraton Steamboat Springs. We were aware (plenty of heads-up notice via the website and communication) that it was "mud-season" so we expected some maintenance/ construction, etc... We actually enjoyed this time of year (less crowds, no wait times at restaurants, etc...). The resort and rooms were well maintained, clean, and provided everything we initially needed. If we ever needed anything further during our stay, we were able to text and immediately get a response and items delivered to our room. Staff (incl front desk, concierge, housekeeping...) were wonderful!! Special thanks to Xander, who helped us prior to and during our stay with regards to room request/questions. We will definitely stay here in the future if we return to Steamboat. Highly recommend!! Thanks for a great vacation!…
This is a great resort hotel. The staff are incredibly friendly and helpful. The resort is perfectly located next to the ski lifts and near several great restaurants. Our room was well-maintained and very clean. The bed was so comfortable and we both slept well. We would definitely stay here again.
Love Marriott and regularly book with them to get the service that comes with the name. Right after getting our room the view was 2 working crains and construction equipment. Called the front desk to see about a room on the other side without construction zone as a They told us that because I booked through a 3rd party that there was nothing they could do. The hotel is empty with plenty of rooms available but no care about our situation. Then to top it off, we have been here 3 days and not once was the room cleaned or restocked with towels or toiletries. Disappointed on our stay
Rooms were nice and staff at the front desk were great. However this place did not warn me about ongoing construction until I got there which I believe to be deceiving. They placed my room right next to it and woke up very early to heavy machinery back up noises at 6 AM. Even there phone hold Line talks about amazing sleep at the Sheraton yet ironic enough that was not the case for me. Here’s where the real issue is when I called to say that was not right they didn’t even try to credit me back money for there deceiving disgusting besides practice. Even there customer service was quite embarrassing. There are places that treat there “CUSTOMERS” better DO NOT STAY HERE!!
The location is great, right next to the Gondola. That is where the positives end. ZERO elite benefits as a Titanium Elite. No early check-in, no late checkout, no room upgrade, no breakfast, no lounge...nothing at all. We were given a poorly outfitted ADA room (not what we reserved) that did not have the sofa, the patio, etc...First-ever downgrade at a Marriott! Was told to go to the concierge for the welcome gift...then was told they're all out and they handed me some free newspapers instead. Really bummed we chose this hotel to celebrate our special occasion, we'll be choosing an AirBnB next year.