Nice big rooms and balcony. Kitchen not have oven dishwasher not clean range elements not work correct vents in baths not work need grab bar shower and toilet area TV not work on gym equipment need many more lounge chairs and tables with umbrellas by pool need hypoallergenic toiletries need dimmer switch for living room lites. Staff acted like they were doing us a huge favor every time we asked for something. No owners gift in stock - told that at Sheraton Beaver Creek too. No early Ck in or late Ck out for 4 star elite owners.
Great hotel in a prime location. Suites were nicely appointed. It had a great coffee shop and snack market with tons of options. Parking in the below ground garage was easy too. Staff was helpful and courteous. My only complaint is the pools and hot tubs do not open until 10am. Coming from a different time zone and thereby waking up super early we would have liked to been able to enjoy the hot tub early. By 10am our adventures had begun. The only other thing I found odd was the activity schedule. Huge hotel with lots of activities but when I tried to sign my kids up everything was full because they can only accommodate a few kids. For example, for tie-dye they maxed out at 6 kids. The kid activity staff was less than enthusiastic about sharing other activities my kids may have liked. I suppose good help is hard to find. …
We had a wonderful 2-week stay at the Sheraton Steamboat Springs. We were aware (plenty of heads-up notice via the website and communication) that it was "mud-season" so we expected some maintenance/ construction, etc... We actually enjoyed this time of year (less crowds, no wait times at restaurants, etc...). The resort and rooms were well maintained, clean, and provided everything we initially needed. If we ever needed anything further during our stay, we were able to text and immediately get a response and items delivered to our room. Staff (incl front desk, concierge, housekeeping...) were wonderful!! Special thanks to Xander, who helped us prior to and during our stay with regards to room request/questions. We will definitely stay here in the future if we return to Steamboat. Highly recommend!! Thanks for a great vacation!…
This is a great resort hotel. The staff are incredibly friendly and helpful. The resort is perfectly located next to the ski lifts and near several great restaurants. Our room was well-maintained and very clean. The bed was so comfortable and we both slept well. We would definitely stay here again.
Love Marriott and regularly book with them to get the service that comes with the name. Right after getting our room the view was 2 working crains and construction equipment. Called the front desk to see about a room on the other side without construction zone as a They told us that because I booked through a 3rd party that there was nothing they could do. The hotel is empty with plenty of rooms available but no care about our situation. Then to top it off, we have been here 3 days and not once was the room cleaned or restocked with towels or toiletries. Disappointed on our stay
Rooms were nice and staff at the front desk were great. However this place did not warn me about ongoing construction until I got there which I believe to be deceiving. They placed my room right next to it and woke up very early to heavy machinery back up noises at 6 AM. Even there phone hold Line talks about amazing sleep at the Sheraton yet ironic enough that was not the case for me. Here’s where the real issue is when I called to say that was not right they didn’t even try to credit me back money for there deceiving disgusting besides practice. Even there customer service was quite embarrassing. There are places that treat there “CUSTOMERS” better DO NOT STAY HERE!!
The location is great, right next to the Gondola. That is where the positives end. ZERO elite benefits as a Titanium Elite. No early check-in, no late checkout, no room upgrade, no breakfast, no lounge...nothing at all. We were given a poorly outfitted ADA room (not what we reserved) that did not have the sofa, the patio, etc...First-ever downgrade at a Marriott! Was told to go to the concierge for the welcome gift...then was told they're all out and they handed me some free newspapers instead. Really bummed we chose this hotel to celebrate our special occasion, we'll be choosing an AirBnB next year.
The hotel was very nice and in a great location. They have a nice lobby and bar area with a small store and restaurant.. It is all open concept.... We had several families that went and we could all sit and enjoy each other and kids could have an area as well. There was plenty of space for everyone! The store didn't have prices on anything and the food was pricey but that was everywhere. Staff was nice and very accommodating. The location was perfect . The slopes and lifts were right outside so you could sit by the fire and enjoy a drink and watch/wait for family and friends to ski on down! I was however disappointed that the room we booked (which cost more) was not the room given. I called the front desk and told them and they explained that the room I booked belonged to an individual owner and they decided to book it or stay the same time. I was NOT made aware of that at any point and they should have made me aware when I checked in or before. They did however say they would give me a credit and so sorry . I had to call about the credit when I got home because they hadn't credited anything.. They also gave this same story to another family we were there with so it kinda makes me wonder what was really going on. We all booked the room through their website so just made me question some things.. I really wish they had their shuttle running because it was very hard to get to the store. You could take a bus but that was hard to navigate... some families had to pay to have groceries delivered.. The ski rental shop was in the basement and was very easy and they were nice but no place to store your boots only the skis. They do not require you to wear a mask if vaccinated which was awesome but they never required proof of vaccination either. The hotel was not noisy where we were but you could hear people walking in their ski boots... it was only during daytime hours. I brought a sound machine so it never effected us... We will probably stay there again next year because it really is the best place location.…
We stayed for 9 days in late Jan, 2022. I had read many of the reviews here, which are mixed, so I came with lowered expectations (especially after we stayed at the Weston in Beaver Creek and the Marriott in Vail the past two years. They are both great so the bar was set high). Here is information on our experience: Location: you just go the lowest level of the hotel and through the ski shop to get to the base of the hill, with two lifts close by, the Christie Peak Express and the Steamboat Gondola. Really convenient. The Sheraton is about a 10 min drive to downtown Steamboat Springs. Dining: there is a small bar area near the lobby called Saddles that serves some typical bar food. We didn't eat there but the place seemed to be busy. There are restaurants within easy walking distance (<5 min) of the hotel, such as Slopeside Grlll, Truffle Pig, Timber & Torch, Gondola Bar & Grill and Routtie's bbq. Parking: I had read that Uber and taxis were not readily available, so we rented a pickup from Enterprise The Sheraton charges $20 per day for parking. There is no valet parking. The parking garage spaces are very tight with a lot of pillars, so it was not easy to park, especially with a Ford F150. Transportation: there is no hotel shuttle, and we didn't use the buses, ubers or taxis so I can't speak of these. We did do snowmobiling with Thunderstruck Adventures and they sent a shuttle to the hotel to pick us up (highly recommend them). We also did the Hot Springs Shuttle to Strawberry Hot Springs, and they picked us up at the hotel as well (also recommend!). So for some extracurricular activities you can get picked up. Room: we had a King Studio, which had one king bed and a sofa sleeper. We were two adults with two kids 11 and 13. The sofa sleeper was not very comfortable (they never are) so next time we'll pay the extra for the 2 bedroom. The studio was clean, updated and everything worked, and we were pleased overall. There was a full kitchen which was really nice to have. We bought groceries at National Grocers in town and saved some money eating in our room on some days. Service: they did not offer room cleaning during our stay, even though we were staying for 9 days, which was inconvenient. However, when we needed towels and pillows they were fairly prompt with delivering them and did follow up to make sure we had received them. All of the staff were very helpful and nice. We didn't use the ski storage, we just took our skis and boots to our room, but we observed that the staff handling the storage seemed to be efficient and responsive to the guests. Hotel Market: prices were high as you would expect but we thought it had a very good selection of snacks, light food and drinks (including plenty of adult drink options. There was a coffee shop there too. Shopping: there are a few souvenir, ski and clothing shops at the base of the hotel, along with a candy store. The best shopping is in downtown Steamboat Springs. Spa: this is located at the base of the hotel. When we arrived I tried to book an appointment but they only had one opening left in the middle of the day when we would have been skiing. Next time we'll book in advance. Ski Rental: we didn't use this but it was in the first level of the hotel which would be very convenient. Check out: it's only 10 am which is too early. I'm Titanium Elte with Bonvoy and have stayed in Marriots around the world, and this is the first time I've seen 10 am checkout. They need to change this. I did ask for late checkout and they very reluctantly gave us until 11:30 am. Additional: they were constructing an ice rink at the base of the hotel. We were told there was a gift for us in the lobby and when we went to pick it up the lady tried to get us to sign up for a time-share presentation, which we declined. She didn't push at all. We didn't use the hot tubs but they were popular. Summary: location is as good as it gets for getting to the ski lifts. Room was great, clean and updated. Plenty of dining nearby, Pleasant staff. I knocked off a star for no room cleaning, no shuttle and 10 am check out. If the Sheraton would fix these, it would get 5-stars hands down. But we'll stay here again, the missing amenities were not enough to overcome all the positives.…
FYI: This is NOT a full service hotel. No restaurant, just a snack kiosks the lobby. $20 self park. No in room services. This is basically an older Residence Inn but without the free breakfast. Maybe we just didn’t read the description, but this is less than we tend to expect from the Sheraton brand. And by the way, checkout is 10am (what’s up with that) and extended check out for Starwood Elite….11am. Wow. Thanks. Went to the front desk to extend our stay and ski an extra day (rooms were available), they couldn’t help us. Just said, call Marriott Reservations. Pros: Steamboat Ski Rentals in the basement is great. Convenient and helpful people. Bottom Line: Location is unbeatable for access to the mountain. Hotel is a decent place to sleep, but don’t expect any amenities or service. Steamboat desperately needs a first class hotel.…
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