Viewline Resort Snowmass, Autograph Collection
100 Elberta Ln, Snowmass Village, CO 81615-5587
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About
#11 of 18 hotels in Snowmass Village
Location
4.8
Cleanliness
3.0
Service
3.0
Value
3.5
Snowmass Village is a four-season destination rich in culture and natural beauty—a beacon for adventure-seekers, artists and outdoor lovers. Explore this picturesque town from The Viewline Resort Snowmass, centrally located in the heart of it all. For work or play, endless thrills beckon just outside the hotel. Pristine skiing and snowboarding conditions create a vivid winter paradise, while summer offers world-class hiking and biking. After an invigorating day on the slopes or trails, revive in our mountainside rooms and suites. Recharge with a massage or treatment at The Lupine Spa or just laze in our heated pool. Refuel with a nourishing meal at one of our hotel restaurants. Want to create a unique wedding or corporate meeting? Our state-of-the-art function space enables you to advance your agenda, cultivate meaningful relationships or enliven your celebration. With upscale service and hospitality, we help you be at your best.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Ski rentals
Ski school
Children Activities (Kid / Family Friendly)
Paid public parking nearby
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Outdoor dining area
Wine / champagne
Skiing
Bowling offsite
Patio
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Free shuttle or taxi services
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Massage
Steam room
Ski In / Ski Out
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
Telephone
Wardrobe / closet
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Centrally Located
Languages Spoken
English, Spanish
Location
89Good for walkers
Grade: 89 out of 100
26Restaurantswithin 0.3 miles
8Attractionswithin 0.3 miles
Contact
100 Elberta Ln, Snowmass Village, CO 81615-5587
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This is our 5th time here. For skiing access this is perfect right out the door on the slopes. Our checkin with Aman was excellent and as a Titanium member an upgrade was much appreciated. The room was very clean and the mountain view was great. We’ll definitely stay here again next year.
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Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Viewline Resort Snowmass, Autograph Collection
Responded 5 days ago
It is always a joy to have you at Viewline Resort Snowmass, and we appreciate your loyalty as a Titanium member. Thank you so much for highlighting our gorgeous, scenic views and prime location. We hope you had a blast checking out the slopes, and we can't wait to welcome you back again soon. Kind Regards, John Hearns – Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you are a loyal Marriott customer (In our case we are lifetime titanium), you will be greeted with with the worst room on the hotel. Directly off the noisy lobby and a view of the mall’s roof. The photos in the add for this hotel are extremely misleading. They are dark with poor lighting. This property used to be a Westin… which i will admit, when it was a Westin, it was tired and in need of a facelift, but this reno was just putting lipstick on a pig. The rooms are cramped and dark and still outdated. Front desk staff was awful. I miss that the Starbucks closed just steps outside the hotel, it’s been made into a hotel run coffee shop and the service is terribly slow, and inefficient. The current management refuses to recognize loyalty. When it was the Westin, our loyalty was revered. The location is the only thing that keeps this place in business. Ski in, ski out on Snowmass…. I would suggest staying elsewhere, we certainly will be.…
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Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Viewline Resort Snowmass, Autograph Collection
Responded 1 week ago
Thank you for taking a moment to reach out to us. We are disappointed that some aspects of your stay did not meet your expectations. Guest feedback is beneficial to us in knowing where we need to focus our efforts, though please know that we do our best to provide upgrades to our guests when occupancy allows. We thank you for choosing to stay with us and for being a Lifetime Titanium member. We know we can do better and would love another opportunity to show you a stay that is nothing short of stellar. Kind Regards, John Hearns – Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great ski in ski out, staff very friendly and assist with luggage and skis. Rooms are very spacious very close to the mall, and the village has an excellent breakfast with amazing buffet. Shuttle bus route us in and took us to the airport very courteous and punctual I highly recommend it for a couples or families, especially if you need a skin ski in an out with easy access to amenities understands.
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Date of stay: March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Viewline Resort Snowmass, Autograph Collection
Responded 2 weeks ago
We greatly appreciate you sharing your experience! We're thrilled you enjoyed your stay with us at Viewline Resort Snowmass. It's fantastic that our awesome amenities, delicious food, and friendly service were highlights of your visit. Our team would be delighted to welcome you back. Kind Regards, John Hearns – Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a perfectly located ski-in ski-out hotel in Snowmass but otherwise lacking in amenities. The food in the restaurant was inedible. A lobster tail came out cold and poorly cooked. The broccolini was cold. The room is ok but as a Marriott Bonvoy member no amenities were offered. Specifically it’s unheard of to not have bottled water in the room in ski resort. Just disappointing for a premium resort. Aspen is known for fine dining and friendly and engaging hospitality so this is even more obvious as an anomaly
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Viewline Resort Snowmass, Autograph Collection
Responded 2 weeks ago
We're saddened to learn you did not enjoy your stay despite our convenient location. Please accept our apologies for any disappointment with the amenities. We appreciate your feedback, and we'll keep your comments in mind. If your adventures bring you back to the area, please come see us again. Kind Regards, John Hearns – Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent stay, excellent staff. Rooms were clean and nice. Ski valet and ski in / ski out set up was super convenient. Also appreciated how easy it was to add dogs to the reservation on short notice. Special thank you to Nick, who was a big help with our gear.
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Date of stay: February 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Viewline Resort Snowmass, Autograph Collection
Responded 3 weeks ago
It was such a pleasure to welcome you to Viewline Resort Snowmass! We work hard to meet expectations like yours, and we’re happy to hear our comfortable accommodations, dedicated team, and pet-friendly atmosphere hit the mark for you. Nick will be thrilled to know his hospitality stood out to you and we can't wait to share your kind words with him. Thank you for your kind review, and we hope you will allow us the opportunity to welcome you back for another incredible stay soon! Kind Regards, John Hearns – Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our group had such a terrible experience at the View Line Hotel. The management and staff, specifically Jennifer Camilli, didn't uphold their end of the deal when we committed to a block of 11 rooms. They even charged us for the room they gave up. This is entirely unacceptable and demonstrates a complete lack of respect for their customers. Additionally, the fact that the hotel couldn't provide an ADA room for our Paralympic gold medal ice hockey player, and no one from the hotel was willing to help, is truly disappointing. As a hotel, they should be well-equipped to provide accommodations for individuals with disabilities, and their inability to do so clearly indicates their disregard for their guests' needs. Overall, the View Line Hotel's actions demonstrate a lack of professionalism and customer service. I would strongly caution others against staying at this hotel, as they do not prioritize their guests' comfort and satisfaction.…
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Date of stay: February 2023Trip type: Traveled on business
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Viewline Resort Snowmass, Autograph Collection
Responded 4 weeks ago
We appreciate you taking the time to share your thoughts regarding your group's recent stay at our property. It greatly saddens us to hear we failed to meet your expectations and that you were dissatisfied with your experience. Please accept our sincere apologies for any miscommunication that may have occurred relating to the reservations for your block of rooms and for any confusion regarding the need for an ADA room. We will certainly address these concerns internally to ascertain what may have occurred to cause these problems and to ensure this process is improved going forward. We're sorry that we were unable to provide the positive experience our guests are accustomed to but we appreciate your valuable feedback. Kind Regards, John Hearns – Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is literally one of the worst hotel experiences we have ever had. While the location is great, the customer service is some of the worst I have ever seen and bordering on criminal. From the very get go some of the worst service I have ever seen… people at front desk clueless, restaurant service clueless, and the rooms are complete crap… there are not even sheets on the bed… only a disgusting duvet cover. The first full day we are there room service shows up at 8:30 am when we are still getting ready.. we ask them to come back in one hour. We proceed to ski all day and when we get back at 3:30 the room has not been cleaned. I call the front desk to tell them… instead of apologizing they ask if we had the “do not disturb” sign on our door… I say no.. and they ask.. “have you ever had it”… and of course I say no as it is clearly hanging on the backside of our door. I politely ask for them to clean at 5:30 or 6 and they say no problem. Interestingly enough … 2 min later housekeeping knocks on our door and we also tell them to please come back at 5:30. As we walk out at 5ish I still see the do not disturb hanging on the inside of our door. We proceed to go to dinner… when we arrive home shortly after 7 pm my husband walks in to a room that has not been cleaned… and somehow, someway the do not disturb since is miraculously now hanging on the front of our door….. that means that someone actually came into our room and moved the do not disturb to the outside of our door without actually cleaning… all of this seen and documented by 2 adults and a 13 year old child. What an extreme violation and straight up criminal behavior from all the staff. Management was somewhat apologetic but still did not take ownership or even come up with an idea to make it up to us. The owners and management should be embarrassed and should actually investigate to make sure those involved are fired… but sadly I doubt that anyone even cares as most of the staff here seem to have not even had the basic level of training for customer service. Please do yourself and your family a favor and avoid this hotel at all costs… if the rest of Snowmass wasn’t already booked I would actually move hotels (which I have never done in my 30 plus years of travel)…..as after this experience I do not feel safe here.…
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Date of stay: February 2023Trip type: Traveled with family
Room Tip: Avoid this hotel at all costs
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Viewline Resort Snowmass, Autograph Collection
Responded 4 weeks ago
Thank you for sharing your experience from your recent stay with us. First and foremost, we are sorry to hear that you were not fully satisfied with your overall stay and would like to apologize for not exceeding your expectations. We are extremely disappointed that the service you received fell below both your expectations and our standards. You can be sure we will discuss your report with our team and seize any opportunity for improvement. We hope to show you our improvements during your next visit. Kind Regards, John Hearns – Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
NickellFamilyTravel wrote a review Feb 2023
Los Angeles, California2289 contributions789 helpful votes
I was really hoping that the new autograph hotel from marriott would be better than the previous westin. However it is not. Other than a small face lift. The food. The service. The follow through is not up to par. They have a fantastic location. But the staff is clueless and can barely communicate and comprehend what you are saying. I’m a big marriott fan and have been for decades. And there are a lot of choices in snowmass and aspen. The viewline will a place we do not return to. Good luck with your trip
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Date of stay: February 2023Trip type: Traveled with family
Room Tip: Book elsewhere
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Viewline Resort Snowmass, Autograph Collection
Responded Feb 13, 2023
Dear Nickell Family, Thank you for sharing your thoughts. We're disappointed that your experience was not what it should have been, and we sincerely apologize for any lapse in service. Our team will discuss your remarks internally to ensure future visits will be exceptional. Thanks again for notifying us of your stay, and we wish you all the best. Kind Regards, John Hearns – Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our first time to Aspen Snowmass and we were so impressed with our entire visit. We have done a lot of big mountain skiing all over the US and Canada. We always stay in Marriott properties that are ski-in/ski-out. This Marriott Autograph property has quickly become a favorite. The staff has been amazing since our arrival through departure. The airport shuttle, room amenities, ski valet, restaurants and overall service have been exceptional. The convenience of this hotel within Snowmass Village is ideal. We did use the city bus (which is a very nice perk) to go downtown Aspen, however we prefer Snowmass mountain to ski, which makes this hotel perfect for us over the downtown Aspen hotels. We will be back next ski season and we thank the hotel staff for making this such a great experience. …
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Date of stay: January 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Very convenient.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from General Manager, General Manager at Viewline Resort Snowmass, Autograph Collection
Responded Jan 28, 2023
First impressions are essential, and we're thrilled we made such a positive one! Whether you're seeking to hit the slopes or relax while enjoying the beautiful snowfall, we have everything you need at Viewline Resort Snowmass. Count on us anytime for our terrific amenities, warm hospitality, and ideal location! Kind Regards, John Hearns – Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location of this hotel was amazing. Ski in and ski out, spectacular views, cozy lobby and bar, on the mall and next to rentals, complimentary storage. Sadly, the room was a disappointment. We booked well over a month ago, so this was not a last minute purchase. I think it must have been an out of service room. The beds only had a duvet cover, there were no "extras." We had a room with two queen beds and started with two washcloths, two hand towels, and 3 towels (for 4 people). There were no extra towels, pillows, sheets, blankets, robes, slippers or pool towels. The refrigerator didn't work and was not replaced or fixed, even upon multiple requests. The HVAC was extremely loud and sounded like a snow blower was activated in our room at all times. We mentioned all of these things and other than bringing towels, they went unaddressed and said they would make a note of it. Not once during the whole weekend stay did someone ask if we were enjoying our stay. Even upon check-out, I went up to the desk and a manager was speaking with a front desk agent and the other desk was vacant. After about two minutes of standing there, another front desk agent walked up and the manager looked up, gestured to the agent and said, "You can go over there for her to assist you." Service was non-existent, even from management, except for the bartenders! Especially one, I wish I could remember her name, but she had a side braid in her dark hair with a beautiful blonde streak. Thank you! Based on this experience I would not return to this hotel.…
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Date of stay: January 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, General Manager at Viewline Resort Snowmass, Autograph Collection
Responded Jan 22, 2023
Dear Joshelin, Thank you for offering feedback about your recent stay at our resort. We're glad you enjoyed our lovely location, beautiful views, comfortable bar and lobby, and ample storage space. While not a typical occurrence for our guests, your comments concerning our accommodations and service are important, and we'll use them as we continually work to improve our patrons' experience. Safe travels in the future. Kind Regards, John Hearns – Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$420 - $1,130 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the silvertree hotel snowmass village, the silvertree hotel and conference center, silvertree hotel snowmass village
LOCATION
United StatesColoradoSnowmass Village
NUMBER OF ROOMS
254
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Claim Your ListingVIEWLINE RESORT SNOWMASS, AUTOGRAPH COLLECTION - Updated 2023 Prices & Hotel Reviews (Snowmass Village, CO)
Frequently Asked Questions about Viewline Resort Snowmass, Autograph Collection
Which popular attractions are close to Viewline Resort Snowmass, Autograph Collection?
Nearby attractions include Gene Taylor Sports (0.08 miles), Snowmass Sports (0.02 miles), and Slow Your Roll Bowling Alley (0.08 miles).
What are some of the property amenities at Viewline Resort Snowmass, Autograph Collection?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Viewline Resort Snowmass, Autograph Collection?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Viewline Resort Snowmass, Autograph Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Viewline Resort Snowmass, Autograph Collection?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to Viewline Resort Snowmass, Autograph Collection?
Conveniently located restaurants include The Stew Pot, IL Poggio, and Fuel.
Are there opportunities to exercise at Viewline Resort Snowmass, Autograph Collection?
Yes, guests have access to a pool and a fitness center during their stay.
Does Viewline Resort Snowmass, Autograph Collection have airport transportation?
Yes, Viewline Resort Snowmass, Autograph Collection offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Viewline Resort Snowmass, Autograph Collection located near the city center?
Yes, it is 0.5 miles away from the center of Snowmass Village.
Are any cleaning services offered at Viewline Resort Snowmass, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Viewline Resort Snowmass, Autograph Collection?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.