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The Springs Resort & Spa

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The Springs Resort & Spa
The Springs Resort & Spa
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3,052 Reviews from our TripAdvisor Community

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Showing 3,036: English reviews
Santa Fe, United States
Reviewed December 1, 2016

I have visited the Springs multiple times and over the last 3 years we have had problems. My most recent experience (11/2016) I booked a family vacation only to have rooms in separate buildings, Unacceptable. Receptionist at check in was rude and could care less.

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Helpful?
Thank Vickie S
SpringsMgmt, Public Relations Manager at The Springs Resort & Spa, responded to this review

Thank you for taking the time to review your visit to The Springs Resort! We value our guest feedback and we are sorry to hear about your less than excellent experience. In the future, if you ask for rooms together during booking, we will do our best to keep your group in the same building, or offer you a multi-room...

Reviewed November 30, 2016 via mobile

The Springs Resort is amazing!! Very relaxing and several different pools with varying temperatures. The relaxation terrace is optional but worth it. To soak and enjoy the views of the river and downtown Pagosa is scenic!

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Thank Bill S
Farmington
Reviewed November 30, 2016

Would have been nice if we could have had our room longer. Paid $400.00 to have our room for 18 hours. Not satisfied. They place a $150.00 hold for robes of poor quality, so make sure to budget in additional charges because they will not inform you until AFTER you check in.

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Thank cerenah2016
SpringsMgmt, Public Relations Manager at The Springs Resort & Spa, responded to this review

Thank you for taking the time to review your visit to The Springs Resort! We value our guest feedback and we are sorry to hear about your less than excellent experience. We will use your feedback in our training and will work to improve the overall customer experience. Thank you for giving us the opportunity to correct our mistakes and...

Buena Vista
Reviewed November 30, 2016

Walkways and pool areas should have been shoveled and cleared of snow, ice and slush by a reasonable hour. It was very treacherous for the morning soak. Also, please bring back the cappuccino machine! We very much enjoyed our stay and the staff was very friendly and accomodating.

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Thank S87JXjennifere
Agoura Hills
Reviewed November 30, 2016

Bring your own pillows, and there's no movies on the small tiny tvs in your room. The hot pools were great, but one had trash around it and in it, so check them out before you get in. Staff is helpful but takes a $100 deposit that you don't get back for 10 days! Not very romantic.

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Thank G192QNlisab
SpringsMgmt, Public Relations Manager at The Springs Resort & Spa, responded to this review

Thank you for staying at The Springs Resort & Spa! We offer over 150 channels of DirecTV in all our rooms and free wifi. Unfortunately not everyone deposits their trash in the provided receptacles and sometimes the wind helps to spread it around the property. As a family owned business, we appreciate our customer feedback as a valued tool for...

Golden, Colorado
Reviewed November 30, 2016

We visited the Springs during Thanksgiving weekend. We regularly visit Glenwood and Iron Mountain Hot Springs, but this was our first time here. The setting was wonderful. What I enjoyed most was the after-hours access to the springs for hotel guests. It wasn't overly-crowded during regular hours, but it was nice being in a pool by ourselves. I also enjoyed...

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1Thank workingpig
Austin, Texas
Reviewed November 29, 2016

The wife and I went for the day. Two admissions and 2 lockers for 54.00. A little pricey but it was worth it. Different pools have different temps. Very clean and nice bathroom products in the locker room. We will be back!

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Thank Orlando S
Corrales, New Mexico
Reviewed November 29, 2016

It was Thanksgiving weekend, so naturally it was overcrowded. The pool temperatures were not being monitored and there was a great deal of inaccuracy which meant you got in and got out because it was not what you were expecting. It was taking longer to clean and refill pools. They were having trouble supplying towels because of a broken down...

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Helpful?
Thank Kathleen R
SpringsMgmt, Public Relations Manager at The Springs Resort & Spa, responded to this review

Thank you for taking the time to review your visit to The Springs Resort! We value our guest feedback and we are sorry to hear about your less than excellent experience. We will use your feedback in our training and will work to improve the overall customer experience. Thank you for giving us the opportunity to correct our mistakes and...

Parker
Reviewed November 29, 2016

My family visits hot springs resorts every Thanksgiving. Pagosa Springs ranks as one of the BEST places and we will be coming back. Staff was amazing, hotel beautiful, and the hot springs were wonderful. Thank you Staff for an amazing time!

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Thank johnmH8478DR
Farmington
Reviewed November 29, 2016

Love the springs!! We stay at the springs every November & have loved each experience! The staff is always super friendly, clean rooms, & the pools are amazing! Love how the springs provides desserts every Thanksgiving, very delicious!

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Thank Amber G
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Amenities

Highlights
  • Pool
  • Free Parking
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Spa
  • Hot Tub
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Concierge
  • Airport Transportation
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
A family-friendly hot springs resort in the heart of Pagosa Springs Colorado. Offering 23 individual soaking pools of varying temperatures terraced along the banks of the beautiful San Juan River. 100% naturally therapeutic mineral water. All our pools are fed by the Guinness record holder for the World's Deepest Geothermal Hot Spring. Included are a swimming pool, wading pool, waterfall and jetted tubs.  The Springs has various room types for our overnight guests, options range from budget to luxury lodging. Photos of each room type from Classic and Deluxe, to our Mountain and Signature Suites are available on our website. Rooms are a great value as they include many additional perks such as 24-hour access to the hot springs, Platinum passes for 2 days (arrival and departure day until 6,) complimentary access to our 5 Relaxation Terrace (18+) soaking tubs, upgraded towels, and plush robes. ... more   less 

Additional Information about The Springs Resort & Spa

Address: 165 Hot Springs Blvd., Pagosa Springs, CO 81147
Location: United States > Colorado > Pagosa Springs
Price Range: $189 - $399 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Springs Resort & Spa 4*
Number of rooms: 79
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Also Known As:
The Springs Hotel Pagosa Springs
Springs Hotel Pagosa
Springs Pagosa
Hotel Style:
#1 Green Hotel in Pagosa Springs
#1 Romantic Hotel in Pagosa Springs
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Questions & Answers

Here's what travelers have asked, with answers from The Springs Resort & Spa staff and other travelers.
8 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I have never stayed in the hotel and cant comment on it.”
Netty_also, 2 weeks ago | Read review
“You are paying for way more than you will get”
kendrab991, 3 weeks ago | Read review
“We stayed in a standard room, it was connected to the lobby so a nice quick walk down the hall for tea and coffee.”
colorad2016, Mar 1, 2017 | Read review
“We were in the 100 series rooms. One story...easy at door parking. Recommend”
snoopysoupy, Feb 20, 2017 | Read review
“We stayed at new Victorian addition, and it was very quiet.”
Farmgirl-365, Feb 14, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question