This place is so weird--no one to check you in. Someone talking to us from an intercom. Lots of material about micro-dosing (tranquillum) which isn't bad, but everything is quite detached from reality. The manor is beautiful from the outside, but sits right on a very busy highway. Very loud. The interior is so tacky. Lots of horse statues--again weird. I found this place to be the oddest place I have ever stayed in my life. Never again. The people who worked there (2) were doing their best, but again this is an odd place and I cannot recommend it.
Frustrating, offensive and not kid friendly. The staff that assists is outstanding, nice, caring and helpful. However, the management is awful and lacks any customer service. We booked the Master Suite for 2 nights for our wedding (different business/location) and family booked another 2 bed room for themselves and our kids. When we were discussing amongst the family the best choice for the children, management called our in room phone to tell us they would charge us extra to put bedding on the second bed that was in the room. We thought this nickel-and-dime scheme was ridiculous, but put the kids on the pull out couch, “for free” and let it go. Later that night, we received another call to “inform” us about breakfast. We were told our children would not be allowed to arrive at breakfast until the end, to “hide” our children from the other guests. During this call, the owners Marguerite & James Herb, said we were just trying to find complaints and issues. We asked if they would like to speak in person and was informed they were not on site. Which is ironic, as staff the next day confirmed the owners live on site. We then asked to end the call, as it was going on for nearly an out. However, it turned out both owners were on the line, which I found out when I was transferred to James, whom said his {wife} was being polite. I finally decided we would eat in our room, to avoid any further arguing and potential issues in the morning. I stated fruit for the kids would be fine, and Marguerite responded “are you sure you want all the sugar for your kids on your special day?” Why would any business owner attempt to tell a customer how to raise their kids, or have the practitioner to tell them they can only be around if they hide their kids from the other guests? Furthermore, I also requested when we booked, nearly a year prior, to have a Romance Package for our wedding night. As expected with the lacking customer service, they “forgot” to make up our room for our wedding night. When I called the next day to inform about the mishap, on our once and a lifetime day, I received a “sincere apology”, which included a refund of the romance package and a credit on our bill totaling not even 1% of our total bill. The owners truly caused unneeded stress, by being unwelcoming to our children, as well as trying to advise us on how to raise them, and couldn’t even make a special night happen. As for the B&B, the outside is beautiful, although parking isn’t the greatest. There are no controls for air conditioning or heat and some areas are lacking general maintenance. If you have children, I would not recommend this place unless you desire parenting advice or like to hide your kids from the other guests; or for a romantic getaway, unless you want to do all the special night decorating yourself.…
Stayed as a family and all the emplyees and the inn keepers were very accomadating anything we need they were on top of there were great views from any place in the house so any room would be a great room to stay in thank you ALL so very much for your kindness can't wait to visit again
I tried to post this review on the site that reserved the stay for us, and couldn't. But the stay was so bad, I want to relate the experience somewhere. Our stay was November 2018. Arrowhead Manor does a lot to build expectations. The website pictures are fetch. The intro email goes on about "5-star Luxuries, Amenities, and Services". But the build-up made our disappointment, which would have been acute anyway, excruciating. Here's a partial list of the shortcomings my wife and I experienced during our two-night stay: - Guests are greeted by a locked front door and someone garbling through a speaker. The front door is for employees only. - They did buzz us in. But nobody was there to check us in. After a few minutes a guy came by to show us to our room... - which required us to go outdoors again. The only entrance and egress for the rooms in this area require walking through the weather, which in our case included heavy (un-shoveled) snow... even to get to breakfast. - Our room (called Shorty's) had little light, either natural or electric. - The thermostat doesn't do anything. Heat is controlled by a fake fireplace with only "on" and "off" settings. They're controlled on your knees at the baseboard. Too hot or cold in the middle of the night? Get up and have a flashlight to find the switches. - Knee pads are also necessary for using the coffee-maker, which is on the floor of the closet. Our coffee-maker had the previous guest's coffee grounds still in it. - The bathroom is only heated by the ambient heat from the (often-cold) room. - The top of the bathroom mirror is about 5' 6" high. If you're 6', it might help you see your belt buckle. - My sink drain was all but clogged. - There are no tissues anywhere in the room... - except crumpled ones under our bed. - There is no hair dryer. - Finally, anyone considering this place should know that it's only about 100 feet off of a divided highway. It is far from a tranquil setting, though - to be fair - I will say we weren't bothered by traffic noise. This list of disappointments is only partial and overwhelmed the few positives. The common areas are decorated in a pleasantly quirky manner. And the views from the breakfast/great room are pretty. Breakfast was good when we got it, but we didn't the first day because the two-man crew didn't get to our simple egg order for over half an hour. (We had to leave to meet a friend by 10am and told them to forget it after we heard the order hadn't even been started yet.) Much of the problem with this place can probably be traced to lack of staff. The two guys we saw seemed as if they earnestly wanted to satisfy, but they were overwhelmed.…
This is our second stay at Arrowhead Manor. We love it here. The service is excellent. The accommodations are excellent. Both rooms that we’ve stayed in have been super nice with a whirlpool tub, shower, fireplace and great views. It’s lovely to have breakfast outside in the morning. The staff have been super accommodating with food allergies. Just had to call a few days before our visit with gluten-free requests. It’s also very quiet here. Highly recommend Arrowhead Manor. Bob and Pat
We had a lovely time visiting the Arrowhead Manor! We were able to stay in the king room and it was an absolutely comfortable and amazing relaxing stay! The staff was accommodating and welcoming and even with Covid it was one of the most relaxing stays we’ve ever had! We will definitely be back thank you so much!
We had an AMAZING stay at Arrowhead. The Manor was beautiful inside. Our suite felt like "home"! The owner made us feel like a guest in her home - not just a "customer". The details of decor to each room created a feeling that someone had put a lot of thought into the Manor. Romantic and Elegant! I definitely recommend a stay at Arrowhead. It would be a great location for a small wedding, event or even a group of friends for a weekend getaway! Very impressed and we hope to be back next time we are near Red Rocks, CO! K. Shires (Brown), GA - Oct. 2020
The house is lovely. The hot tub was great. The view was awesome. However, we had 5 people in our room. There were two beds and a couch. I had told them in advance that there would be 5 but when we arrived the couch was not made up. Then because of COVID we had to leave the room for someone to bring in bedding. So we did. We waiting downstairs for quite some time until I got a phone call saying we could go back into the room. Then when we got back to the room all he did was lay the sheet and blanket on the couch and leave. He never acknowledged us - even though he walked right past us. Strange behavior. We never saw any staff face to face either.
Not only is this place amidst the most gorgeous views, it is also gorgeous on the inside with with comfort beyond relaxing. The warm and generous hospitality here is second to none and the best I have encountered not only the the United States but around the world as a traveler of over 15 years. I will definitely be back and bring friends. I highly recommend the Manor and Margarite has made my stay unforgettable, and one of the best experiences I have ever had! Thank you to Enrique and Joe as well for all you do!
This review I could literally write a book about but I'll try and keep it short.. my fiancé and I stayed at Arrowhead for my 30th birthday week in the beginning of January and it was more than AMAZING!! We stayed in the Lions Den and had a beautiful view, very secluded with our own private hot tub on our balcony overlooking the mountains!! It was so romantic and on top of it my fiancé got with our hosts Joe and Enrique and made the room special with rose petals, sparkling cider (we don't drink alcohol), and homemade with love chocolate covered strawberries!! It was so beautiful I couldn't ask for a better stay anywhere and with the breakfast in the morning just topped it off perfectly overlooking the beautiful views - Joe is an awesome cook too! Oh, and they are a marijuana friendly bed and breakfast which is another awesome thing about them! You just have to smoke on your patio but you can vape in the rooms which was really nice since we were ultimately looking for a place where the use of cannabis would be accepted and we wouldn't have any issues. Overall, I couldn't say anything but good things about this beautiful mansion! Our stay at Arrowhead couldn't have been better!! I would definitely recommend staying here. We will definitely be back!…
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing