Keystone Lodge and Spa
22101 US Highway 6, Keystone, CO 80435-6007
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Room & Suite (200)
Dining (125)
About
#1 of 7 hotels in Keystone
Location
4.3
Cleanliness
4.4
Service
4.3
Value
4.0
The Keystone Lodge & Spa is surrounded by the majestic Rocky Mountains and thousands of acres of national forest close to Denver, making it the ideal choice for winter sports enthusiasts. Keystone Lodge is on the shuttle route, so guests can zip over to the ski lifts at a moment's notice. The Lodge also boasts easy access to a host of winter and summer activities, including skiing, ice skating, cross country, mountain biking, golf, tennis, rock climbing, whitewater rafting and more. Feel free to take a break from your adventures and luxuriate in our state-of-the-art spa with a full range of relaxing and rejuvenating spa treatments. The Lodge also includes a steam room, indoor and outdoor hot tubs, an outdoor heated swimming pool, and even an equestrian center. Treat yourself to an exceptional dining experience at the Bighorn Bistro while taking in the splendid views of the Continental Divide and Keystone Lake. Or grab a quick bite at the convenient Lakeside Deli before heading off on your day's activities. The Lodge offers 152 guest rooms, including 14 loft suites. Each room affords a spectacular view of Keystone Mountain and the Snake River. The hotel room with one king bed is a traditional hotel room with a king-size bed and a private bathroom. The hotel room with two queen beds is a traditional hotel room with two queen-size beds and a private bathroom. The hotel suite with one king bed and living room is a two-level hotel suite with one king bedroom upstairs in the loft with television. All suites also include a downstairs sitting area with television and sofa pull-out couch and one private bathroom downstairs. All rooms include complimentary in-room wireless internet, complimentary fitness center access, plush robes, a i-home alarm clock and many other extras. Other amenities include a business center, exercise facilities, massage therapy services, yoga studio, ski storage and golf course. Extend Your Stay - 7pm Check Out Instead of sitting on I-70, head back to your hotel for a soak in the hot-tub, a shower or to catch the rest of the game while the traffic clears. *Extended check out until 7pm for just $35. *Based on availability. Ask for extended check-out at the Front Desk. Getting to the mountain is easy with the Lodge's Gondola Express shuttle service. Our private van will whisk you from the front of the Lodge to the base of the gondola. Plus, as a Lodge guest you receive free ski check at the base of the gondola and a complimentary Fast Pass which allows you to use the ski school line prior to 10am. How convenient is that?
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Valet parking
Hot tub
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Outdoor dining area
Snack bar
Vending machine
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Full body massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
24-hour front desk
Dry cleaning
Laundry service
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Room features
Desk
Private balcony
Room service
Safe
Coffee / tea maker
Refrigerator
Flatscreen TV
Bath / shower
Iron
Private bathrooms
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English
Location
46Car recommended
Grade: 46 out of 100
56Restaurantswithin 5 miles
26Attractionswithin 5 miles
Contact
22101 US Highway 6, Keystone, CO 80435-6007
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room large with balcony - good bed and bedding - plenty of towels. Cleaned every other day - but not much dusting. My room was far end of hotel so I carried ski boots to one elevator bank - must have walked 5 miles in a week. Ski valet system was good - would not take poles. Shuttle and public bus to keystone base was fine - except when it snowed and shuttle replaced by SUV - getting back at end of day took a good 45 mins. Long haul to ski at Breckenridge with shuttle to bus stop. Food - restaurant seems to be franchise owned separately - cannot connect from front desk and no one answers phone - same day booking on website did not work for us. Limited staff so hard to get table even in bar which required waiter service. However if you sit at bar you can order same things! Food good but entrees very pricy. Bar was good - only one bar person - both from Argentina who worked very hard to deal with food and drinks. Spa and pool nice except for kids in hot tubs. Front desk uneven - a few knew nothing - no printed information. Place needs a renovation. Except for shuttle was not seeing 4stars…
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Date of stay: February 2023
Rooms
Service
Sleep Quality
Room Tip: Don’t get end of hotel LONG walk
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dustin Stokes, General Manager at Keystone Lodge and Spa
Responded 1 week ago
Dear newyork025, Thank you for taking the time to review your recent visit. I am glad to hear that you enjoyed the room and the balcony, which overlooks the pool, river, and mountain. Also, I am happy to hear that you were able to utilize the resort transportation and courtesy shuttle. As many guests are coming off of the mountain at the same time, it can create some backup, but it is good to have the options of the bus, shuttle, or individual transportation. I am also glad to hear that you enjoyed the food at our restaurants. I hope we have the opportunity to welcome you back again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We reserved a King Room with a Loft but was told when we were checking in that the room was only available for one of the two nights we reserved it. We were downgraded and still charged for the larger room. Management was not helpful and the front desk staff was rude. The facility is mediocre at best. The rooms are very small. The food is disappointing. The thermostats in the rooms are basically useless. If you want an enjoyable and comfortable stay, stay somewhere else.
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: Stay Elsewhere.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dustin Stokes, General Manager at Keystone Lodge and Spa
Responded 2 weeks ago
Dear Explorer68151308377, Thank you for taking the time to share your experience. I do understand your disappointment in not having the room available that was booked and that sometimes maintenance emergencies or other factors can come into play that prevents this from occurring. I would absolutely appreciate the opportunity to better understand your experience if you would be willing to call me at 970-496-4192.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pretty much every aspect of the hotel was lackluster. Called the day before to ask for early check in. Was told it wouldn’t be a problem. Hotel is empty when we arrive at 2pm. They tell us room won’t be ready until 4. Valet won’t park our car until check in at 4. On site lounge says it opens at 3 but no bartender is there. Restaurant service was horrendous. Food was actually worse than the service somehow. Shocked at how that’s possible. Hotel itself looks like it was due for an upgrade about 20 years ago. Room itself says housekeeping every other day…but what they mean is you need to repeatedly request that they come and they still don’t show. Called to ask them to come clean the room on my third day. Was told someone would come after 4:30. No one came. Next morning I requested house keeping before 1 so my son could nap. They said they would be right up. Never came. Came to my room at 1:30 when my son was napping. Manager on duty just smiled and smirked at me when I was visibly upset sharing my frustrations. She made it seem like it was weird someone four days into their stay wanted their trash emptied and room cleaned. Hotel obviously places a premium on cheap unskilled labor, it shows across the board. No hospitality. No service. Dirty hotel. Outdated facilities. Would not return. Would not recommend. Hands down the worst lodging experience I’ve had in years.…
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Date of stay: January 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Dustin Stokes, General Manager at Keystone Lodge and Spa
Responded Jan 23, 2023
Dear 727sun, I appreciate you taking the time to provide your insight and experience regarding your recent visit. I am sorry to hear that you were not happy with your visit. Please do call or write so we may further discuss your experience. dstokes@vailresorts.com or 970-496-4192.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed there for five nights, but housekeeping never came once. When we called, we were only given extra coffee cups and a set of towels. We had made several requests, but none of them were honored. We were traveling with an 8-year-old and a 2-year-old and when we asked for an early check-in (at 1:30 PM instead of their usual 4 PM), we were told to wait until 4 PM. We also requested a one-hour late check-out (at 12 PM instead of 11 AM) and were denied. Additionally, the shuttle drivers had a condescending attitude. I had to take the shuttle to get to meetings multiple times a day and even though I tipped them a few times, they would still shove their Venmo QR code in my face, which was embarrassing. I paid a good amount for the room, and on top of that, expecting me to tip 4-5 times a day is unreasonable. Overall, this was not a good experience.…
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Date of stay: January 2023
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Dustin Stokes, General Manager at Keystone Lodge and Spa
Responded Jan 23, 2023
Dear Travellarguy, Thank you for taking the time to review your experience at the Keystone Lodge & Spa. Our Housekeeping team is currently scheduling and performing daily housekeeping service on alternating days unless there is someone who may refuse the service or a Do Not Disturb sign is placed on the door. Our Housekeeping team also needs time to prepare rooms for arrival after our guests depart, this often results in a particular room not being available until the room has been prepared, however, if it is ready prior to 4 PM, we allow our guests to check-in early. After your conference, the whole hotel needed to be prepared for another large incoming group, and again Housekeeping needs time to prepare the rooms, so on this occasion, we did not offer late check-outs. Our shuttle drivers typically receive very high remarks from our guests, I apologize that this was not in line with your experience and we will continue to work with all of our team members to ensure they are providing excellent service. I do hope you have the opportunity to come to experience the Keystone Lodge again and have a more typical experience with our services, amenities, and team members.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Susan H wrote a review Jan 2023
The room and overall hotel decor is a bit dated, however, the amenities, the shuttle, restaurant, ice skating, and welcoming staff made it a very nice vacation spot. I would recommend staying here. One thing to note - you want to shop/dine/ski at River Run versus Mountain House.
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Date of stay: December 2022
Value
Location
Service
Room Tip: Mountain House is the best option for beginner skiers, otherwise head to River Run.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dustin Stokes, General Manager at Keystone Lodge and Spa
Responded Jan 10, 2023
Dear SusanhL9936RL, Thank you so much for taking the time to review your stay. We are thrilled to hear that you enjoyed the property and our team. I hope we have the opportunity to welcome you back again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
As the title says the place is absolutely extraordinary. From the moment we arrived I was surprised by the level of treatment. They treat you like you're a movie star and every single person we encountered seemed happy to help and enjoyed working there. That says a lot about a place. A few standouts were Harley from Columbia. He bent over backwards to ensure our stay was as good as it could possibly be. Katie from Texas, charming and sweet and always a pleasure to chat with. The "manager of Valet" always got me to laugh and is very good at what he does. ALL of the drivers were aces "Runway" in particular was fantastic. I forget his real name, but you'll know him when you see him, GQ lookin dude that does Runway modeling, and can drive a shuttle bus like nobodys business. He also tolerated my late night drunken nonsense on more than one occasion. The room was great, very clean, comfortable; bed was a bit SOFT for my liking, but still nice. Balcony was EPIC and had a perfect view of fireworks for new years. The pool and spa is SO fun and so good, with an indoor / outdoor swim through, great sauna and overall very very clean! The bar was also super fun to sit and have a pre-game beverage before heading out to one of the other local hotspots. Make sure you check out "The Snake" and sit on the bar side. Just sayin. I fell in love with Keystone, CO and the Lodge and Spa had a lot to do with it. Please don't ever change a thing guys, the non stuck up, low key vibe is where it's at!…
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Date of stay: December 2022
Cleanliness
Service
Sleep Quality
Room Tip: I like the 5th floor as we're in & out a lot. Pool is level 1 though.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dustin Stokes, General Manager at Keystone Lodge and Spa
Responded Jan 10, 2023
Dear Todd M, Thank you so much for taking the time to review your visit and for the glowing review. I love to hear all of the ways our staff engages with our guests and adds the extra touches to make our guest's stay memorable. I hope you have the opportunity to come back and visit again! Best, Dustin
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
1) The mechanical systems are loud and kept me up all night both nights. When I asked the front desk to change my room it could not be accommodated and the young person working there was absolutely clueless about what I was talking about. I know I was not the only person at this conference who had this issue. Others were accommodated by switching out their rooms. I was basically comped one night of resort fees. 2) Your facilities are dated. For the price/room paid for this conference it would have been better to stay up the road for cheaper. 3) The amount of fees/surcharges/taxes/etc line items on the billing statement is astounding. 4) The cheap hair dryer in the bathroom kept dying after one minute of use until it cooled down. Why. Why furnish your rooms with cheap appliances that dont work. It would have been better to buy some quality ones and have the guests call and borrow one for their stay than to furnish each room with garbage. 5) The wifi systems went down in the middle of the day when I had a deadline due. The phone reception was terrible in the building and I had to go outside on the patio to make/take calls.…
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Date of stay: November 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Dustin Stokes, General Manager at Keystone Lodge and Spa
Responded Nov 11, 2022
Dear S_Shep0627, Thank you for taking the time to review your stay. I am glad to hear that the Front Office team was able to offer compensation for the issues encountered. We have extremely robust internet, I am sorry to hear that there was a brief outage at a critical time you needed it. Cell signal in the mountains can definitely be spotty. As the hotel is often full for conferences, it can make relocation of rooms tricky in the late hours after the majority of guests have arrived. I hope you have the opportunity to come and experience the resorts of the Rockies again in the future, maybe one that is in an incorporated city may be able to offer more of what you may be looking for for your preferred experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rylie T wrote a review Oct 2022
Resort grounds were beautiful, spa and heated pool were very enjoyable in the evening! Excellent staff, very helpful and easy walk to the lake! Nick, with the Valet was helpful and above and beyond! Appreciated the service!
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Date of stay: October 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dustin Stokes, General Manager at Keystone Lodge and Spa
Responded Oct 17, 2022
Dear 412ryliet, Thank you so much for taking the time to share your experience at the Keystone Lodge & Spa. I am so glad to hear that you found the property to be so nice. Our team is what really makes the experience, they are awesome and I will ensure Nick receives this feedback on his service. The pool was recently refinished and is looking beautiful, I am glad you were able to experience it! I hope you have the time to come visit again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It's a beautiful, luxurious place with helpful staff and gorgeous, comfortable quiet rooms but after staying here two years in a row and still not being able to use the hot tub (which is nearly impossible to even find), and no indication on their website or via signage that it's not open during my stay, I would not expect to be able to use it without checking first - and you will need to check at the front desk itself, since it's hard to get through on their phone system.
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Date of stay: September 2022Trip type: Traveled on business
Location
Service
Sleep Quality
Room Tip: If you want to avoid a longish walk to the front desk - ask for it. Ask about pool/hot tub.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dustin Stokes, General Manager at Keystone Lodge and Spa
Responded Sep 27, 2022
Dear denverbabushka, Thank you for taking the time to review your stay. I am so happy to hear that you found the Keystone Lodge & Spa to be a beautiful, luxurious, and helpful staff. We are currently resurfacing our aquatics to provide an even better experience going forward. This does take about a week to complete, but should be up and running again soon. I hope you have the opportunity to return and experience all the Lodge has to offer, including the resurfaced facilities.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
We stayed here while attending a wedding near by. I gave a 5 star rating because if the overall experience. The decor in the halls & rooms are a bit dated, but well maintained. This is a dog friendly place and more places could learn from their example. We had a ground floor room that opened onto a large grass area, which was great for squeezing the puppies. There is also easy & close access to walking & biking trails. The rooms a spacious and well laid out. The bed was very comfortable. The staff were all friendly & helpful.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Dustin Stokes, General Manager at Keystone Lodge and Spa
Responded Aug 23, 2022
Dear KSpartacus, Thank you so much for taking the time to review your recent visit to the Keystone Lodge & Spa. I am so happy to hear your stay was great and that you were able to bring your four-legged friend with you. I hope that you have the opportunity to come to visit Keystone again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$174 - $346 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
keystone hotel keystone, keystone lodge and spa
LOCATION
United StatesColoradoKeystone
NUMBER OF ROOMS
152
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Claim Your ListingKEYSTONE LODGE AND SPA $150 ($̶1̶9̶6̶) - Updated 2023 Prices & Hotel Reviews - CO
Frequently Asked Questions about Keystone Lodge and Spa
Which popular attractions are close to Keystone Lodge and Spa?
Nearby attractions include Sapphire Point Overlook (5.0 miles), Loveland Pass (0.8 miles), and Dillon Reservoir (4.6 miles).
What are some of the property amenities at Keystone Lodge and Spa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Keystone Lodge and Spa?
Top room amenities include a flat screen TV, a refrigerator, and a desk.
What food & drink options are available at Keystone Lodge and Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Keystone Lodge and Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Keystone Lodge and Spa?
Conveniently located restaurants include Pizza 101, Haywood Cafe, and Arapahoe Cafe & Pub.
Are there opportunities to exercise at Keystone Lodge and Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Keystone Lodge and Spa have an airport shuttle?
Yes, Keystone Lodge and Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Keystone Lodge and Spa located near the city center?
Yes, it is 0.8 miles away from the center of Keystone.
Are any cleaning services offered at Keystone Lodge and Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Keystone Lodge and Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.