We have made a point to stay in Best Western hotels whenever we have the option over many decades due to their reputation for well-managed, high quality accommodations. Our current hotel experience has changed my mind about the brand. I messaged this property ahead of time to request a room close to the breakfast area due to a family member's disability. Upon checkin at 5 pm I was told the only room we could have was on the second floor in an outbuilding down a hill from the main office where breakfast is served. The next morning the front desk staff told me that I should have called instead of filling out the online request form and were unapologetic. The BW in Utah we stayed at last week. handled our disability request beautifully via the messaging app. We requested housekeeping service on checkin and phoned the office again in the morning. When we returned to our room at 2 pm the room was not cleaned and again requested housekeeping. Eventually, a bag of towels was dropped outside our door. but the beds were not made. The breakfast area ran out of certain items by 8 am, although breakfast ended at 930, which I was told would not be restocked. If your hotel is full and you do not have the staff or resources to accommodate the guests then you should not be accepting reservations for all the rooms. Overall a very disappointing experience for an overpriced property. We paid over $500 for a 2 night stay.…
VERY comfortable beds. Clean. Pleasant check-in. Fast wifi. Has been partially remodeled (great bathroom!) but the heating/a/c is still the old style dial, making it near-impossible to find the right temperature. We finally did though and slept like babies!
This was our third reservation at the Best Western Antlers celebrating my wife and mine 9th anniversary. We've always enjoyed staying at the Best Western Antlers. The grounds keeping and foliage is immaculate and well maintained. The parking is fantastic. The rooms are nice. The crew that prepares and serves the breakfast are outstanding and amazing and they are by far topnotch. I wish I could say the same for the management and front desk personnel but unfortunately I can't. My wife and I are good guests. We clean up after ourselves regularly. My issue is I asked repeatedly if our bed could be made/serviced just so we could experience clean sheets and covers at least once during our stay. I was told this would be taken care of by the daytime manager and it wasn't. In addition to requesting that our room and bedding be serviced her tone was condescending and abrupt. I honestly don't know why or what initiated this unexpected response. My reviews are honest and straightforward. I'm a fulltime hard working person just like the folks who work at this establishment. This was the first time I ever felt inclined to submit a negative review of the Best Western Antlers and I'm not certain that any other guest had a similar experience. Its our favorite place to stay in Glenwood Springs and I recommend it but I am hoping that moving forward that a our stay there isn't marred by what I assumed was a simple request.…
Totally loved the convenience of our stay. Dog Station that was very clean right out front and shaded with lots of grass. .7 miles to walk to Iron Mountain .6 to Glenwood springs and can walk to the Gondolas as well. Rooms were clean and breakfast was ready to go. We will be back
Dates of our stay, 09/04 through 09/06/2022 This is the nicest BW we have ever stayed at. I don't know how old it is but it's very well kept. In addition to a pool, they also have a lighted tennis court, bicycles, board games and puzzles, an outdoor fireplace and a picnic area with grills. Our room was clean, beds very comfortable and location is convenient to everything in Glenwood Springs, but it's a small city. All rooms are non-smoking, but you can smoke outside of your room. Recommend and would stay here again.
The best thing about this hotel is the outside. Buildings and grounds are very pretty. Not a lot of “plus” about the room we stayed in. A standard king room, it was small and dark, even with all the lights on. The plus: updated and clean with a large double vanity and comfortable bed. Shower was a trickling rainfall, not enjoyable. Biggest issue was toilet did not work at all! We were settled in room and didn’t discover it until after dinner and didn’t want to move so it was really annoying. Newly remodeled room, so what’s with the toilet? They should check the flush when cleaning rooms. Also a TV issue and had to call for that. Price of room was not cheap, so we’re disappointed in this motel/ hotel. Breakfast was the usual and good, with great coffee. Still, wouldn’t stay here again because of the glitches.…
My husband and I stayed one night, and thoroughly enjoyed our stay. The staff was pleasant, the room was clean, the bed was very comfortable, and the breakfast was much better than expected. We will definitely stay here again.
Not a terrible hotel but does need some attention. They have done some updates so it looks alright. But the window in the bathroom should be sealed up. So many bugs come in especially when you have the lights on. They clearly didn’t clean the bathroom since there was hair and a hair tie in the shower and stuff hanging from the ceiling above the sink, like the previous tenant hung decorations up and failed to remove all the stuff. The hotel served it’s purpose for us but definitely needs some work!
My boyfriend and I stayed here two nights while visiting Glenwood Caverns. The Gondolas are a 5 min walk which is why we chose this place. It was really nice to be able to walk to a lot of close by attractions, but overall the stay was awesome because of the amenities. The pool/jacuzzi and complimentary breakfast were awesome! I liked not having to worry about going out for breakfast after a night at the bar. We also loved hanging out in the pool area. Jacuzzi could have been slightly hotter but honestly it was still pretty good. Room was clean and air conditioning was awesome in the heatwave we were experiencing. Overall I will probably go here again when we visit Glenwood Springs again!
Antlers is newly remodeled and the rooms we stayed in were perfect. Very clean, good beds, spacious, roomy bathrooms with double sinks, frig/microwave, hard-working friendly professional staff, huge complimentary breakfast, lots of outdoor spaces to sit and relax, pool. This is now our go-to place to stay in Glenwood Springs. We'll come back!