Only stayed one night but this seemed like a nice place. It was clean. Room had a microwave, fridge, Keurig. There were some small shops, restaurants and a grocery store near the hotel. Wifi strength was good. Nice views. Friendly staff.
This is a decent roadside lodging option but I was hoping that room feedback I gave would be handled a bit differently than it was. The bed was super comfortable, the bathroom was clean and there was a full breakfast. However there were some issues I brought to management’s attention that didn’t result in what I hoped would be a return of my pet fee. Under the circumstances, I feel like that would have been the best course of action.
I never write reviews but in 20 years I have never recieved such horrid service. I booked a room here on a "third party site" as the night desk worker called it. I used a famous nationally recognized site and booked a room around midnight. The problem arose when the site I was using booked it for the following night not that night. Less than 15 minutes after I booked the room and attempted to check in. The worker informed me of the mistake and told me he would have to call a manager. He tried three numbers and of course being so late no one answered. So he basically told me there was nothing he could do. I asked if he had rooms and he did. He told me the only way I could have one is if I paid an additional $94 to the hotel directly. My reservation was for for the following night and due to his contract with the third party site he absolutely could not check me in until 2pm, 14 hours from then. I personally have moved on from my career in the hospitality industry but I did work numerous front desk positions including front desk manager in 1000+ room hotels and thus I am familiar with the business. I told him of this experience and told him there were numerous options at his disposal to solve this and accommodate me that night. He claimed he couldn't. I told him that if the management trusted him to run the night audit (basically a reconciling of all the hotels books for the day) then he absolutely had the power to solve the problem. He claimed again he did not. Perhaps the industry has changed since my time but this is the first hotel I have ever encountered that doesn't have an acting manager on duty. Mom and pop operations are usually manning it themselves and thus can make decisions. Larger properties or correctly run hotels hire someone competent enough to run the night audit that they make what amounts to a very minor adjustments without a second thought. The difference in the rate I paid and the $94 was $14. I tried to appeal to his emotional side and told him of overtired toddlers I had sleeping in my car but to no avail. His attitude was atrocious and honestly it felt as if he was relishing in the opportunity to be punitive towards me for using a third party site to book. The main reason I am writing this site is to warn any potential customers of this blatant lack of service to the guest. The night workers attitude is not only his own. The venom in voice when he kept referring to the third party company was apparent and in my opinion speaks to the lack of a service culture that exist throughout this entire hotel. If one needs more evidence of this just look at the pictures on Google. The hotel used to be a Holiday Inn Express. The only reason to terminate a franchisee relationship like this property obviously did is that you are unwilling or unable to uphold that Brands standards. Read some of the other reviews of this property needing bad updating and their attitude towards not only service but capital spending to maintain standard becomes very apparent. Stay away from this trash pile, there are dozens of other options. To the owners or management: Contract language between third party booking and your business should be of no concern to your guest. Guest satisfaction should've been the top priority. If your business isn't happy with a contract then cancel it, dont take it out on your guest. I suspect your property isnt capable of taking this step however because I saw absolutely no marketing of your own. No billboards, no target ads as I was searching for rooms, not even a sign out front with your rate. If your going to depend on other organizations to do your marketing for you then you have to live with the $14 cut they take. Perhaps Eagle has a community college whereby your leadership can take some business 101 classes because the service culture at this hotel is abysmal. Stay far away unless you want to be turned away for what should be very minor issues easily corrected.…
Such a nice stay..The owner found out we were from her town from my booking.Upon check in she was waiting for us and upgraded us to a suite for no charge .Only the standard room rate.She was so kind ! The bed was very comfortable and the suite was roomy and very clean .Nice breakfast in the am .Considering how pricey all other hotels are in the area ,even the suite would be a good value for the money .The pool is small but very clean...crystal clear.Location was perfect after a long days drive.Thank you Regina for your hospitality and generous offer .
Stayed a couple of time on my way to Vale and Aspen. Once with my buddy and another time with my girlfriend. Because we were tight on budget, we decided to stay here and though it wasn’t luxury, it was efficient and happily enough to spend time as a couple. Would come back!