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Residence Inn Durango

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#18 of 33 Hotels in Durango
Certificate of Excellence
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1 room 2 adults 0 children
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Residence Inn Durango
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258 Reviews from our TripAdvisor Community

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Showing 256: English reviews
Denver
Reviewed September 28, 2016 via mobile

Checked in and dinner was waiting. Apparently they do it on Mon Tues, and Wed. Not bad beer and wine included. Rooms are large and clean with full size appliances. They allow dogs. Breakfast is adequate. The one thing that grossed me out was that the tub took a very long time to drain. No baths here ever. Yuck.

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Helpful?
Thank vacationaddictDenver
David S, General Manager at Residence Inn Durango, responded to this review

Thank you for your comments. I have shared them the staff. Please accept my apology for slow drain.

Myrtle Beach, South Carolina
Reviewed September 23, 2016

We usually stay at the Hilton when we visit Durango, but our experience last year prompted us to try another hotel, and are we glad we did. The accommodations were excellent, the service was great, and the kindness and helpfulness of the staff are unmatched. We had our dog with us and he became sick overnight. The desk staff helped...

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1Thank Gary W
Fort Lauderdale, Florida
Reviewed September 22, 2016

loved our stay at the Residence Inn...stayed there several years ago...near the train to Silverton and within walking to down on a pleasant day great breakfast staff lots of choices and different each day we were there large rooms and and really nice pool area really like the mobil check in....worked flawlessly....plenty of parking and the wireless internet worked for...

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Helpful?
Thank travelpro-lv
Utah
Reviewed September 19, 2016 via mobile

Yes. They actually offered free breakfast everyday and dinner certain nights? The dinner was like a chicken taco bar, chips and salsa with free drinks as well. Rooms were clean and comfortable. Breakfast was wonderful, except the sausage, not very good.

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Thank ReadyOrNotWorld
Boston, Massachusetts, USA
Reviewed September 13, 2016

Hotel feels a little worn. Needs some updating & refreshing and there aren't enough laundry machines (the ones that are there seem like they are from the 80s). Seems like it might be hard for the hotel to find the staff they need. We didn't have any major problems but the service wasn't up to that at other hotels on...

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Thank pcsgal
Reviewed September 11, 2016

The Durango, CO Residence is likely the worst managed/maintained property in the chain. Some context: I am a lifetime Platinum Member in Marriott Rewards and have spent nearly three years (out of the last 10) at a Marriott somewhere in the world. This is my first review of a hotel anywhere. I made a reservation using points at this hotel,...

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Helpful?
1Thank bobs j
David S, General Manager at Residence Inn Durango, responded to this review

Please accept my apology for all the inconveniences you encountered.

Reviewed September 8, 2016

I thought this Marriott was ok but my wife not happy with some things so I rated it less than 5 starts. It is close to steam train, even walking distance, and I thought staff did well. Property a little older but it was kept up and clean.

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Thank Jeffrey J
Grand Junction, Colorado
Reviewed September 7, 2016 via mobile

I have to say the room and property is very nice and kept up well. It has a great area to take your dog out however they have a VERY high pet fee. I'm use to a pet fee with traveling for work with a pet however $75 is crazy! For one night with one pet. That is the first...

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1Thank CMS8402
David S, General Manager at Residence Inn Durango, responded to this review

Please accept my apology for the treatment you received and the confusion with your room. Our total lack of proper customer service skills is troubling to me! If I came across as rude, I am deeply sorry. Just that we were showing 2 different reservations checked into the same room and I was trying to figure out who was where....

Colorado Springs, Colorado
Reviewed September 5, 2016

I have stayed at this property several times during the past year; it's a great location, big rooms, very good breakfast -- that's why I returned over Labor Day weekend. Unfortunately, this visit didn't go very well, and I will not be back. It started when I picked up the room keys (having checked in online earlier that day). You...

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Helpful?
Thank MollyB123
David S, General Manager at Residence Inn Durango, responded to this review

Thank you for your comments and please accept my sincere apologies. They have proven very helpful for me to ensure that this will be an isolated event. I have shared them with the staff and we are looking into each phase of our operation starting with the check-in experience. We are all in agreement that we have dropped the ball...

Washington DC, District of Columbia
Reviewed September 4, 2016

I stay at a large number of hotels. I had the pleasure of staying at the Residence Inn Durango, which is a well kept property with a friendly staff. I particularly appreciate the fact that staff does NOT start clearing breakfast 10 minutes before it closes. In fact, the attendant Darrell was refreshing food when I arrive just moments before...

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1Thank tedhart
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Residence Inn Durango

Address: 21691 US Hwy 160 W, Durango, CO 81301
Location: United States > Colorado > Durango
Price Range: $129 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Durango 3*
Number of rooms: 66
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Also Known As:
Residence Inn Durango Hotel Durango
Durango Residence Inn
Hotel Style:
#7 Family Hotel in Durango
#7 Romantic Hotel in Durango
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Questions & Answers

Here's what travelers have asked, with answers from Residence Inn Durango staff and other travelers.
1 question
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Salem
14 days ago

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Questions? Get answers from Residence Inn Durango staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Room 132 was excellent.”
  • Warm glow from the sun coming through the window
  • Comfortable king size bed and plenty of pillows
  • Sofa, dresser, and desk chair
  • Kitchen and dining area
  • Sink outside toilet and shower area
 of 5 bubbles JerryH9905, Nov 3, 2016 | Read review
“Quiet, easy parking, lots of restaurants near”
 of 5 bubbles mroland61, Oct 28, 2016 | Read review
“Ask for a room on the back side, away from the road.”
 of 5 bubbles ladybugg73, Oct 24, 2016 | Read review
“Rooms on the rear of the hotel will give the visitor the chance to see the local deer wander down the steep hillside and into the car park.”
 of 5 bubbles derek653, Oct 18, 2016 | Read review
“Ask for top floor!!! All walking around above us sounded like stomping and was disruptive for sleeping.”
 of 5 bubbles pcsgal, Sep 13, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question