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Residence Inn Durango

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#17 of 32 Hotels in Durango
Certificate of Excellence
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Residence Inn Durango
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247 Reviews from our TripAdvisor Community

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Showing 245: English reviews
Myrtle Beach, South Carolina
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

We usually stay at the Hilton when we visit Durango, but our experience last year prompted us to try another hotel, and are we glad we did. The accommodations were excellent, the service was great, and the kindness and helpfulness of the staff are unmatched. We had our dog with us and he became sick overnight. The desk staff helped... More 

Helpful?
Thank Gary W
Fort Lauderdale, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

loved our stay at the Residence Inn...stayed there several years ago...near the train to Silverton and within walking to down on a pleasant day great breakfast staff lots of choices and different each day we were there large rooms and and really nice pool area really like the mobil check in....worked flawlessly....plenty of parking and the wireless internet worked for... More 

Helpful?
Thank travelpro-lv
Utah
Level Contributor
51 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Yes. They actually offered free breakfast everyday and dinner certain nights? The dinner was like a chicken taco bar, chips and salsa with free drinks as well. Rooms were clean and comfortable. Breakfast was wonderful, except the sausage, not very good.

Helpful?
Thank ReadyOrNotWorld
Boston, Massachusetts, USA
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel feels a little worn. Needs some updating & refreshing and there aren't enough laundry machines (the ones that are there seem like they are from the 80s). Seems like it might be hard for the hotel to find the staff they need. We didn't have any major problems but the service wasn't up to that at other hotels on... More 

Helpful?
Thank pcsgal
1 review
1 of 5 stars Reviewed 2 weeks ago

The Durango, CO Residence is likely the worst managed/maintained property in the chain. Some context: I am a lifetime Platinum Member in Marriott Rewards and have spent nearly three years (out of the last 10) at a Marriott somewhere in the world. This is my first review of a hotel anywhere. I made a reservation using points at this hotel,... More 

Helpful?
Thank bobs j
David S, General Manager at Residence Inn Durango, responded to this review

Please accept my apology for all the inconveniences you encountered. More 

Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

I thought this Marriott was ok but my wife not happy with some things so I rated it less than 5 starts. It is close to steam train, even walking distance, and I thought staff did well. Property a little older but it was kept up and clean.

Helpful?
Thank Jeffrey J
Grand Junction, Colorado
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

I have to say the room and property is very nice and kept up well. It has a great area to take your dog out however they have a VERY high pet fee. I'm use to a pet fee with traveling for work with a pet however $75 is crazy! For one night with one pet. That is the first... More 

Helpful?
1 Thank CMS8402
David S, General Manager at Residence Inn Durango, responded to this review

Please accept my apology for the treatment you received and the confusion with your room. Our total lack of proper customer service skills is troubling to me! If I came across as rude, I am deeply sorry. Just that we were showing 2 different reservations checked into the same room and I was trying to figure out who was where.... More 

Colorado Springs, Colorado
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I have stayed at this property several times during the past year; it's a great location, big rooms, very good breakfast -- that's why I returned over Labor Day weekend. Unfortunately, this visit didn't go very well, and I will not be back. It started when I picked up the room keys (having checked in online earlier that day). You... More 

Helpful?
Thank MollyB123
David S, General Manager at Residence Inn Durango, responded to this review

Thank you for your comments and please accept my sincere apologies. They have proven very helpful for me to ensure that this will be an isolated event. I have shared them with the staff and we are looking into each phase of our operation starting with the check-in experience. We are all in agreement that we have dropped the ball... More 

Washington DC, District of Columbia
Level Contributor
57 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stay at a large number of hotels. I had the pleasure of staying at the Residence Inn Durango, which is a well kept property with a friendly staff. I particularly appreciate the fact that staff does NOT start clearing breakfast 10 minutes before it closes. In fact, the attendant Darrell was refreshing food when I arrive just moments before... More 

Helpful?
Thank tedhart
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Stayed in a suite with 2 king bedrooms. All 4 of us slept well on comfortable beds. Plenty of space in the kitchen/sitting area, with a large fridge, full size stove, sink, and microwave. We didn't really use the kitchen, but saw there were plates and silverware available. Breakfast in the morning was very good: oatmeal, waffles, scrambled eggs, sausage,... More 

Helpful?
Thank Duke C
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Residence Inn Durango

Address: 21691 US Hwy 160 W, Durango, CO 81301
Location: United States > Colorado > Durango
Price Range: $139 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Durango 3*
Number of rooms: 66
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Also Known As:
Residence Inn Durango Hotel Durango
Durango Residence Inn
Hotel Style:
#7 Family Hotel in Durango
#7 Romantic Hotel in Durango
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