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BEST WESTERN Durango Inn & Suites

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#13 of 32 Hotels in Durango
Certificate of Excellence
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562 Reviews from our TripAdvisor Community

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Showing 538: English reviews
Prescott, Az.
Level Contributor
159 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed August 21, 2016

Very clean hotel. Wine served from 4 til 6. Great outdoor hot tub. The breakfast has alot of chooses, from waffles to eggs and sausage, fruit, cereal and more. Easy location to access and close to town.

Helpful?
Thank Ralph D
Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review

Wow! Thank you for taking the time to leave us a review and for rating us 5 out of 5 stars! We are very delighted to know that you had enjoyed our breakfast, wine and our outdoor hot tub. We hope to see you again. Safe travels! More 

Denver, Colorado
2 reviews
5 of 5 stars Reviewed August 18, 2016

This is a great place for families to stay. A short drive less then 5 minutes to the train station and shopping. The beds are very comfortable and the breakfast is awesome. You have so many choices. Everything is very clean.

Review collected in partnership with Best Western

Helpful?
Thank gapa554
Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review

WOW! Thank you for rating us 5 out of 5 stars! We are delighted to know that you enjoyed our comfortable beds and awesome breakfast! We hope to see you again! Safe travels! More 

Arizona City, Arizona
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed August 17, 2016 via mobile

We stayed here for four days and had a great time. The hotel is located in a prime location, close to old town Durango but far enough away to be quiet. It's a five minute drive to the train station and old town Durango. If you're in good condition it would be walkable but be aware of the elevation and... More 

Helpful?
Thank azcherrybear
Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review

Super Review! Thank you for taking the time to let us know how we did and taking the time to mention our amazing team and breakfast. We hope to see you again! More 

central pa
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed August 16, 2016

Our Room was on the 2nd floor and since we were a family if 4 traveling for 2 weeks, we had quite a bit of luggage to carry up the stairs. I usually do not stay in a hotel that has outside access but we did not have any problems with noise or safety. The room was mostly clean. The... More 

Helpful?
Thank 3mldzz
Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you for taking the time to leave us a review about your recent stay at our property. Thank you for letting us know about bathroom floor. We have notified housekeeping about it as well. We are delighted to know that you had enjoyed our breakfast and that the breakfast server was friendly and efficient. Again, thank you for your... More 

Colorado
Level Contributor
233 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
5 of 5 stars Reviewed August 15, 2016 via mobile

Came for the weekend again and used some of my points. Was sold out both nights... The customer service here is fantastic. Debbie, the breakfast lady, was back, and she is wonderful... The rooms are very nice. I prefer staying in a suite, but Durango hotel rates in the summer are pretty high. The beds are super comfortable, and there... More 

Helpful?
Thank KUMtngal
Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review

AWESOME! What a great review! Thank you for taking the time to let us know how we did during your stay. Thank you for mentioning one of our staff! They love to be recognized! Again, thank you for your review but most importantly thank you for staying with us. We look forward to your next arrival! More 

Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 15, 2016

Outdoor pool, but right at corner of busy road. Hotel was clean and did have a full breakfast, small dining area. A little updating to baths would be good. Room was comfortable and was quiet at night, a big plus.

Review collected in partnership with Best Western

Helpful?
Thank 45traveler
Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you for taking the time to leave us a review about your stay at our property. We are delighted to know that you had found the room to be comfortable and quiet. We hope to see you again! More 

1 review
4 of 5 stars Reviewed August 14, 2016

The suite is pretty sweet. The separate 'living room' was perfect. Most of the rooms have little outside balconies which are nice. They need a pool in the nice back yard area. Breakfast was standard; the server was working very hard. Nice outdoor patio area where you can eat breakfast.

Review collected in partnership with Best Western

Helpful?
Thank Marc S
Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you for taking the time to leave us a great review about how we did during your most recent stay at our property. We are delighted to know that you had enjoyed one of our suites with a private balcony. Again, thank you for your review but most importantly thank you for staying with us. We hope to see... More 

phoenix az
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed August 12, 2016

Very friendly staff, great parking, nice breakfast, good beds. Rooms could use a little updating, and are a little cramped. Vanity in bathroom not big enough. But, overall, would come back next time. Really enjoyed our stay. Got great rate on AAA.

Helpful?
Thank arizonanative46
Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you for taking the time to leave us a review on how we did during your most recent stay at our property. We are delighted to hear that you enjoyed our breakfast, beds and parking area. Indeed, we are an older property that has been in the process of renovating our property. We are delighted to hear that you... More 

New York City, New York
1 review
2 of 5 stars Reviewed August 12, 2016

Need to reevaluate staff & to be re-adjusted for an employee revaluation. The guy who checked us in was Tyler & he reeked of alcohol. It's just unprofessional & makes this hotel look bad; Not just the hotel but the staff and management.

Helpful?
Thank jessicamann013
Icaretwo, Owner at BEST WESTERN Durango Inn & Suites, responded to this review

I am shocked. This is the first I am hearing of this, and on TripAdvisor. How utterly disappointing. discouraging and sad, for all of our staff who work so hard at what they do, and are proud of their job, to have it ruined by someone who has made bad choices and made us all look poorly. My sincerest apologies... More 

Saint Joe
Level Contributor
41 reviews
7 hotel reviews
3 of 5 stars Reviewed August 11, 2016 via mobile

PROS: Good location, room was clean, accomodating reservation desk, parking lot was easy to enter and exit, nice pool, nice breakfast room, mini-refrigerator in room. CONS: A/C didn't keep the room comfortable, no elevator, no microwave, no in-room safe, pricey (but most area hotels are), only one nearby restaurant/bar (Mexican) within walking distance, have to drive to other restaurants, maid... More 

Helpful?
Thank Mary Y
Icaretwo, Front Office Manager at BEST WESTERN Durango Inn & Suites, responded to this review

Thank you for taking the time to leave us a review about your most recent stay at our property. We are delighted to hear our front desk staff and cleaning staff all met your expectations. Thank you for your input about our breakfast, rooms, and room amenities, but we sincerely apologize about the housekeeper knocking and opening the door without... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Self-Serve Laundry

Additional Information about BEST WESTERN Durango Inn & Suites

Address: 21382 US Hwy 160 W, Durango, CO 81301-6857
Location: United States > Colorado > Durango
Price Range: $89 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Durango Inn & Suites 2.5*
Number of rooms: 71
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Also Known As:
Best Western Durango Hotel Durango
Best Western Durango Inn And Suites
Durango Best Western
Hotel Style:
#11 Romantic Hotel in Durango
#13 Family Hotel in Durango
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