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General Palmer Hotel

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Traveler (195)
Room & Suite (79)
Dining (8)
Overview
  • Excellent58%
  • Very good27%
  • Average9%
  • Poor4%
  • Terrible2%
Travelers talk about
“lone spur cafe”(19 reviews)
“train station”(44 reviews)
“palace wing”(6 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Suites
Concierge
4 Star accommodation
All hotel details
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Rooms
Sep 2Sep 3
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (538)
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513 results
Traveler rating
297
133
49
22
12
Traveler type
Time of year
LanguageEnglish
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297
133
49
22
12
Show reviews that mention
All reviewslone spur cafetrain stationpalace wingteddy bearsthe main hotelcd playercontinental breakfastpresidential suiteinterior roomvictorian decorcookiesmain streetcharming hotelnoise from the streetstained glasstiny elevatorkeurig coffee maker
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1 - 5 of 513 reviews
Reviewed 1 week ago

This hotel is wonderful. I would have given it 5 stars if it were not for the DREADFUL breakfast. The owner should upgrade the breakfast or DONT bother! The rooms are beautifully decorated. Conveniently located nears train depot and great restaurantsMore

Thank GretaGarboFranklyn
Response from Kasia_567, Manager at General Palmer HotelResponded 4 days ago

Thank you for your review of the hotel. We are glad to hear that you enjoyed your stay, and we appreciate the feedback. We are currently working on upgrading our breakfast options, so thank you for your patience with us while we work on this....More

Reviewed 1 week ago

The hotel is nicely located in downtown, its appearance is great and the interior is absolutely great if you go for a historical feeling with thick wallpapers, framed prints, a gorgeous old brass elevator, thick carpets, vintage furniture and so forth - certainly providing a...More

Thank Katrina W
Response from Kasia_567, Manager at General Palmer HotelResponded 4 days ago

Thank you for your review of the hotel. We appreciate your feedback and will use this information to improve our service. We are sorry to hear that you were unhappy with your room type. Being a historical hotel, we are able to offer several different...More

Reviewed 4 weeks ago

Welcoming staff, well appointed rooms, homemade cookies in the late afternoon and a central location across from the train and downtown. Must take a ride in the elevator. When we return to Durango, we will stay at GPH.More

1  Thank Stephen62862
Response from Kalena_U, General Manager at General Palmer HotelResponded 3 weeks ago

Thank you for your review of the hotel! We are so glad you enjoyed your stay with us. We appreciate your comments and feedback and we thank you for choosing to stay with us! We hope you enjoyed your time in Durango and we look...More

Reviewed 5 weeks ago via mobile

We were amazed by the authenticity of the lobby when we arrived. Incredibly friendly, despite the appearance of age, very modern amenities including comfortable air conditioning and rooms with lots of luxuries (coffee maker, ice bucket, wine glasses and nice toiletries) . Be prepared for...More

Thank Frances C
Response from Kalena_U, General Manager at General Palmer HotelResponded 3 weeks ago

Thank you for your review of the hotel! We are so glad to hear you enjoyed your stay with us. We appreciate your comments and feedback and we hope you enjoyed your time in Durango. Thank you for choosing to stay with us and we...More

Reviewed July 13, 2018

My husband and I were there for our 32nd anniversary. Room was clean and very comfortable. We rode on the train to Silverton during our stay. Scenary was beautiful! I would recommend this hotel and the train trip!More

Thank LEB1985
Response from Kalena_U, General Manager at General Palmer HotelResponded 5 weeks ago

Thank you for your review of the hotel! We are so happy to hear you were able to celebrate your anniversary with us, and we thank you for choosing to stay with us. We appreciate your comments and feedback, and we hope you enjoyed your...More

View more reviews
About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Concierge
Multilingual Staff
Non-Smoking Hotel
Business Center with Internet Access
Breakfast Available
Room amenities
Air Conditioning
Details
Price range
$140 - $234 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Durango
#3 Charming Hotel in Durango
#4 Great View Hotel in Durango
#9 Quiet Hotel in Durango
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$140 - $234 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Durango
#3 Charming Hotel in Durango
#4 Great View Hotel in Durango
#9 Quiet Hotel in Durango
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (195)
Room & Suite (79)
Dining (8)
Questions & Answers
Ask a question
BigJoBR
May 2, 2017|
AnswerShow all 2 answers
Response from Laura H | Reviewed this property |
Elevator worked and the bell/desk person took our bags up!
0
Votes
Pjdarnell1
February 11, 2017|
AnswerShow all 2 answers
Response from huntress411 | Reviewed this property |
Hello! I do apologize for the delay. I do not get on here alot and am quite busy! I don't know if it's too late or not, but we had a WONDERFUL stay! The staff were very nice and respectful. Hope this helps!
0
Votes
John N
January 29, 2017|
AnswerShow all 2 answers
Response from hutchplace | Reviewed this property |
970-247-4747
0
Votes
Room Tips
"Request exterior room. Light and airy."
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"Ask whether the room has a window/avoid the inner, no-window-rooms (noisy, a bit claustrophobic)"
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"Select a room facing Main St. Great view of mountains and downtown."
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"ask for executive rooms, we all had 4 posters and the beds were so comfortable"
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