General Palmer Hotel

General Palmer Hotel

King Bed
Traveler (239)
Room & Suite (92)
Dining (9)

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Fully refundable before Fri, May 31
$217
Fully refundable before Fri, May 31
Breakfast included
No prepayment needed
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$239
Fully refundable before Fri, May 31
Breakfast included
No prepayment needed
Get rewarded with One Key
Only 1 left at
$239
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

4.0
#7 of 33 hotels in Durango
Location
4.9
Cleanliness
4.6
Service
4.3
Value
4.0
Rich with Victorian elegance, the General Palmer Hotel has all the modern comforts that you would expect of a Four Diamond establishment. Named after General William Jackson Palmer who established the hotel in 1898, the General Palmer is the only historical Four Diamond Hotel in Southwestern Colorado. Each room has been hand decorated in the Victorian era with luxurious amenities. It’s the little touches that make the General Palmer unique. Enjoy our southwestern hospitality with concierge service from a gracious and caring staff available day and night, year around. We are located in downtown Durango right next door to the Narrow Gauge Railroad and we are within easy walking distance of many fine dining restaurants.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Wifi
Free breakfast
Breakfast available
Concierge
Newspaper
Laundry service
Breakfast buffet
Non-smoking hotel
Room features
Air conditioning
Housekeeping
Telephone
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Great View
Quaint
Languages Spoken
English

Location

567 Main Ave, Durango, CO 81301-5422
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
La Plata Airport
Montezuma County Airport
41.1 mi
See all flights
633Reviews7Q+A100Room tips
Traveler rating
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Detailed Reviews
Aubray wrote a review Oct 2022
Bali, Indonesia293 contributions81 helpful votes
4.0 of 5 bubbles
This hotel is in the best location possible to take the train + be right in the action of downtown Durango. It’s a 5 minute walk to the train if you’re doing the Durango - Silverton ride. Literally 5 minutes if that. It’s super close so it’s an easy walk weather it’s summer or winter. The hotel is old and it has a lot of that old charm. It has the original elevator that only fits two people and it’ll give you an arm workout to hold the door open when you’re walking out. The rooms are spacious enough, the beds are comfy, and we had a great view which looked right i to downtown. We were on the third floor and there’s a little lookout balcony that you can see the train track + Mountain View on the other side. Know that the walls are thin. Old buildings weren’t as insulated back in the day so we could hear the person next door cough every time he coughed. They did have a box fan in the room which drowned out any sound so we no longer heard anything when it was on. The breakfast is yogurt, microwave oatmeal, and muffins in plastic + coffee is available all day. This might not be dreamy for most people but if you’re doing the train, you can just take it and go so it’s convenient. Be careful when getting up in the middle of the night because the beds are giant wooden beds and have one area that sticks out and you’ll probably skin your knee if it catches you. My mom hit it twice so I’d just recommend putting a pillow or towel on top of it to cushion the blow. Hilarious that I’m even writing this but that’s why it’s 4 stars. Overall, we had a great stay and would recommend it based on location and ease of how close it is to the train and all the restaurants + shops.
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Date of stay: October 2022Trip type: Traveled with family
Room Tip: There’s parking at the hotel which is great because they give you a pass if you arrive early (no...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Audioleon wrote a review Sep 2022
16 contributions1 helpful vote
5.0 of 5 bubbles
Our second time here and we just love it. From the fresh flowers out front to the soft towels they don’t miss any small details. The staff is super helpful and it’s location is great for exploring historic Durango. And they little elevator is just so cool!
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeff M wrote a review May 16
Sedona, Arizona120 contributions48 helpful votes
5.0 of 5 bubbles
We stayed for 2 nights as part of our 25th anniversary celebration 12 day road trip. Pre-arrival the staff was most attentive to questions and requests. Upon arrival was greeted by Front Desk Agent Caleb, who was great for our whole stay. Even recommended some great local eateries. Our room had a small box of chocolates and a hand written note wishing us a happy anniversary from the General Manager. The room was spacious and clean, and had fine linens, and towels, and bath robes. The lobby had fresh coffee, tea, water every time we passed through. The full breakfast had many options and real plates, glasses, and silverware. We also had booked a trip on the Durango to Silverton Railroad for a full day adventure. Was great that the Train Depot was just steps out the door. All in all, one of the finest properties I have ever stayed at. And a Special Thanks to Caleb and Amy who made our stay most enjoyable and memorable.
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Date of stay: May 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yvonne W wrote a review Jun 2020
Tyler, Texas2 contributions4 helpful votes
2.0 of 5 bubbles
The hotel is adorable. Unfortunately, that's the only nice thing I can say. The TV in our room did not work, the coffee maker in our room did not work, and we were not given the "breakfast pastry" we were promised in lieu of breakfast (we stayed during COVID). Additionally, we were charged $250 for a smoking fee. We did NOT smoke in our room. After alerting the hotel of our concerns, we were promised a manager would contact us. I've called and emailed but received no response. We will not be back. Traveler beware!!!
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Date of stay: June 2020
1.0 of 5 bubblesValue
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karen W wrote a review Sep 2021
Bel Air, Maryland98 contributions71 helpful votes
2.0 of 5 bubbles
The hotel itself is interesting because it is so old and historic. The rooms were comfortable and clean, but getting your luggage up to your room is a real hassle. The hotel has a small elevator with door and cage closing. It was a nightmare getting our luggage up to our room. not to mention the entrance from the parking lot has several steps. This being said, the hotel is conveniently located close to many restaurants, shops and the RR. There is no restaurant in the hotel and the breakfast is prepackaged muffins and breakfast bars, supposedly due to COVID. The bathroom had shower gel, conditioner and shampoo in pump bottles with NO labels! No idea what you are using. I wouldn't stay here again.
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Date of stay: September 2021
2.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
2.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
alexsmom wrote a review Oct 2022
Cary, North Carolina19 contributions52 helpful votes
1.0 of 5 bubbles
We chose this hotel expecting a well maintained historic place - wrong! Our first clue should have been when we noticed an oscillating fan and portable heater in the closet. Upon arrival the temperature was comfortable but on the 2nd night the heat wasn't working. Upon inquiring to the front desk, they offered to call maintenance the following day and advised to use the portable heater. There was no concern or offer to move to another room. Upon checkout, the front desk confirmed they had numerous guests leave early because of the AC/Heat issues and why the hotel had placed portable heaters & extra blankets in each room. Obviously this has been a well known problem for some time. So disappointing that such issues were never mentioned at time of booking or check-in. This hotel also doesn't have maid service, but wasn't mentioned at check-in either. There is a cage elevator which may be charming but certainly not ADA compliant and barely fits 2 small people with a single piece of luggage. The room itself was very cramped. There was a small table which couldn't accommodate a laptop without removing the Keurig & coffee cups. The bath had a shampoo/conditioner/gel dispenser but weren't labeled. For the price of this establishment, it leaves much to be desired!
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Date of stay: October 2022
1.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at General Palmer Hotel
Responded Dec 12, 2023
OH BOY! You are right. We struggled for years with the Heat/AC issues. We are happy to report as of 2023 the issues have been resolved. Each room enjoys its own heat and ac unit. It may not be what they used in 1898 but it does make your stay more comfortable. We apologize for your experience and know that we have addressed all the details you noted with the exception of the elevator. Although it is compliant with modern standards, it is still an experience to be had! We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JanSNJ wrote a review Aug 2022
Arizona556 contributions125 helpful votes
3.0 of 5 bubbles
This hotel is a beautiful old building, and the lobby and breakfast area are full of lovely antiques. Our room (a "suite") was also tastefully decorated. However, for over $300 a night the amenities left a lot to be desired. The king bed was too large for the room, so there were no nightstands. There was no fridge, and nowhere to hang towels in the bathroom. We complained and did receive a refund, but they really need to lower the prices or add modern conveniences. The breakfast was sparse. Staff were friendly and did their best, but they were obviously understaffed.
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Date of stay: August 2022
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mongo8 wrote a review May 2022
Galax, Virginia133 contributions46 helpful votes
4.0 of 5 bubbles
This is a lovely, restored 19th century hotel, and our room was beautiful. I wanted to give it five stars, but there were issues, not with the facilities, but the service. The hotel has free onsite parking next to the Silverton train, the object of our visit. It's withing walking distance of the main, historic business area, and the staff were friendly and helpful. But, because of apparent staff shortages, the advertised breakfast was not available, and the continental breakfast consisted of store bought Debbie Cake type snacks. Housekeeping appeared to be non-existent. We weren't looking to have our bed made and room spruced up each day, but we had to go to the front desk for fresh towels and K-cups each day.
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Date of stay: May 2022
4.0 of 5 bubblesValue
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: Room 201. Large, beautiful and overlooks Main Avenue
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dnalfil wrote a review Nov 2023
Breckenridge, CO14 contributions12 helpful votes
1.0 of 5 bubbles
Hotel is a lovely historic renovation, but not concerned with current guest comfort. Checked in late Tuesday evening, there was no heat in the lobby. The desk clerk, in puffy jacket and hat, assured us the room would be "toasty warm". It was 61 degrees in the room, had to look for the clerk for help with the heat. He showed us how to turn it on (they had left it on "cool" and set at 61), but never offered a change of rooms, leaving us cold for many hours with a bathroom that never warmed up. He rewired the poorly rigged TV so it worked if we didn't touch the table. He offered a reduction in room rate for the inconvenience. In the morning, beautiful silver urns for coffee and tea were lukewarm at 7:15 AM, breakfast room freezing - we had to clear our own table and plug in the waffle iron to eat later(at 8:30 AM). We ended up going out to breakfast and real coffee elsewhere in town. Checking out, no discount was on our bill - day clerk offered to adjust. Still has not been done. I sent a private email to the hotel, hoping to get an apology and resolution rather than making my concerns public, but they did not bother to answer. Much better to walk through this hotel to see the beauty and stay somewhere where they are better equipped to offer a quality stay.
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Date of stay: October 2023
1.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Traveled with family
Room Tip: Don't bother
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at General Palmer Hotel
Responded Dec 10, 2023
I am so sorry to read your review. We failed you on many levels. Some of them inexcusable and some explainable. We have for years, suffered an old HVAC system and were in the middle of a total upgrade of this system when you arrived. It has been a long journey and a difficult process working with contractors, suppliers and the like. We are now toasty warm throughout and each room now has its own unit that you can adjust to your personal liking. If we did not provide our usual outstanding service for breakfast , or if we did not attend to the small details, such as warm coffee, that is unacceptable. It has been some time since your review but, as the new General Manager, I am more than happy to make it right with you. I do not see your correspondence in our email but feel free to call the property direct and ask for the General Manager. I am not able to determine your guest information so please feel free to reach out. Again, my apologies.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Holly D wrote a review Aug 2022
Sherwood, Oregon87 contributions35 helpful votes
2.0 of 5 bubbles
We were so excited to stay in this lovely historic hotel. We were put in their annex building (the "Palace Wing") across the parking lot from the actual hotel. The only access was a rickety, disheveled staircase that was very steep and falling apart. The room (a suite? Ha!) Was quite small, with a big bed that was so high off the ground that it was difficult to access, even for athletic people! There was only one chair in the room, and it was disgustingly soiled with who knows what (we weren't going to sit on it!) We had to drag in a chair in from the outside deck to sit on something. The two lovely antique mirrors in the room were mounted so high only a giant could see into them (we're 5'5" and 5'10"). We explained to several staff members, as well as Caleb, the manager, our situation. They really couldn't care less. They should have refunded our entire stay - it was SUCH a disappointment, but they grudgingly gave us 20% off. So so disappointed with this hotel.
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Date of stay: August 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at General Palmer Hotel
Responded Dec 10, 2023
So sorry to read your review. It has been some time since your review and now a year later, we have many updates to share. We have worked diligently to be sure that when booking accommodations, our guests know precisely what they are getting. The Palace rooms are in a separate building just a short walk from our main lobby, and within steps of parking. These rooms have been remodeled and offer a fresh, airy and light alternative to our main building, yet still offering the historic charm. There is a sitting area right outside the accommodations, perfect for a glass of wine or cup of coffee. Indeed, the only option to access these rooms is a staircase so hopeful guests are aware. We do hope you will join us again in the future and we have the opportunity to show you our outstanding service. Safe travels.
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sue p asked a question Oct 2018
Houston, Texas1 contribution1 helpful vote
does the general palmer hotel allow pets to stay/free. Do they post this info on their web site?
Answer from Kasia F
Durango, Colorado
No, The General Palmer Hotel does not allow pets.
sue p asked a question Oct 2018
Houston, Texas1 contribution1 helpful vote
are pets allowed, while deciding to stay or not where does one go to find this info
Answer from Brigittemichele
San Clemente, California121 contributions62 helpful votes
I don’t know. I would try to email the hotel.
BigJoBR asked a question May 2017
Baton Rouge, Louisiana59 contributions30 helpful votes
What is your policy for handicap accessibility? My wife needs to use a walker to move around. No stairs please.
Answer from Laura H
Silver City, New Mexico16 contributions3 helpful votes
Elevator worked and the bell/desk person took our bags up!
Answer from huntress411
Pagosa Springs, Colorado66 contributions5 helpful votes
Hello! I do apologize for the delay. I do not get on here alot and am quite busy! I don't know if it's too late or not, but we had a WONDERFUL stay! The staff were very nice and respectful. Hope this helps!
John N asked a question Jan 2017
Montrose, Colorado20 contributions11 helpful votes
Telephone number.
Answer from hutchplace
Santa Rosa, California87 contributions14 helpful votes
970-247-4747
John H wrote a tip May 8
Dallas, Texas371 contributions151 helpful votes
5.0 of 5 bubbles
"Note my comments about parking on arrival."
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dnalfil wrote a tip Nov 2023
Breckenridge, CO14 contributions12 helpful votes
1.0 of 5 bubbles
"Don't bother"
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jfnrn wrote a tip Jun 2023
Colorado73 contributions28 helpful votes
3.0 of 5 bubbles
"Presidential Suite noisy and not for anyone with mobility issues. Hotel on busy, noisy corner."
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pb7711111111111111 wrote a tip Jun 2023
Riverside, California374 contributions155 helpful votes
5.0 of 5 bubbles
"Free parking, wifi, get a room with windows near top"
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Lori W wrote a tip Mar 2023
Columbus, Ohio13 contributions2 helpful votes
2.0 of 5 bubbles
"Be wary of what you are really booking. May not ve that great of a deal. I wish i would of known the truth.."
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Not the right property for you?
There are more places to choose from in the Durango area.
PRICE RANGE
$179 - $287 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
general palmer durango, hotel general palmer
LOCATION
United StatesColoradoDurango
NUMBER OF ROOMS
39
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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GENERAL PALMER HOTEL - Updated 2024

Frequently Asked Questions about General Palmer Hotel
Which popular attractions are close to General Palmer Hotel?
Nearby attractions include Historic Downtown Durango (0.2 miles), Four Leaves Winery (0.04 miles), and Toh-Atin Gallery (0.2 miles).
What are some of the property amenities at General Palmer Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and free parking.
What food & drink options are available at General Palmer Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at General Palmer Hotel?
Yes, free parking is available to guests.
What are some restaurants close to General Palmer Hotel?
Conveniently located restaurants include Derailed Pour House, Michel's Corner Crepes, and Eolus Bar & Dining.
Is General Palmer Hotel located near the city center?
Yes, it is 0.3 miles away from the center of Durango.
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