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567 Main Ave, Durango, CO 81301-5422
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About

#10 of 36 hotels in Durango
Location
4.9
Cleanliness
4.6
Service
4.3
Value
4.0
Rich with Victorian elegance, the General Palmer Hotel has all the modern comforts that you would expect of a Four Diamond establishment. Named after General William Jackson Palmer who established the hotel in 1898, the General Palmer is the only historical Four Diamond Hotel in Southwestern Colorado. Each room has been hand decorated in the Victorian era with luxurious amenities. It’s the little touches that make the General Palmer unique; freshly baked muffins each morning and Teddy Bears on every bed. Enjoy our southwestern hospitality with concierge service from a gracious and caring staff available day and night, year around. We are located in downtown Durango right next door to the Narrow Gauge Railroad and we are within easy walking distance of many fine dining restaurants.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Wifi
Free breakfast
Breakfast available
Business Center with Internet Access
Concierge
Newspaper
Breakfast buffet
Non-smoking hotel
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Room features
Air conditioning
Housekeeping
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Charming
Languages Spoken
English
606Reviews7Q+A100Room tips
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Carla_2009 wrote a review Jul 1
Lincolnshire, UK235 contributions169 helpful votes
You are staying in a piece of history, its old, its quirky. Parking is plentiful which is a bonus as its a busy town. I had chosen my room from the options and we were on the 2nd floor up. Check-in was efficient and friendly, by a young man who looked like he has just walked in, casual shirt etc. The keys have the room numbers engraved on them, just a key, no fob of any kind, they are handed over with warning of a £20 plus replacement fee if you lose one. Its a small key with no ring! Getting the luggage up to the room in the tiny lift was a nightmare and don't use if your even slightly claustrophobic. The room itself was bright and of good proportions. The bed was comfortable. The carpet had stains, one dark, one bleach. It was clean ish but there was the old coffee pod still in the machine, and a dirty towel hanging on the back of the bathroom door and the toilet needed a good scrub. We used the stairs within the building, and the carpets need a good vacuum. One of the draws of this hotel was the large terrace at the rear where you can watch the trains come and go, except it looked abandoned, there were chairs (around 8) scattered all over the place, the one and only table had not be wiped down for some time. Breakfast was coffee, yogurt, some oat pots you could add hot water too and some pre-packaged cookies - claiming it was "covid" these days is a little lame, its funny how all the bars and restaurants are offering full service again. Yet too often hotels are using it as a feeble excuse to cut costs. There is a vending and ice machine in a tiny room on the 2nd floor landing, which the door only 1/3 opens to get into the room. A previous guest had left a 1/2 eaten pizza in a box on the top of the vending machine - no idea how long it had been there, looked pretty dried out and it remained there for the 3 days we stayed. Overall the location is perfect for visiting "old town" Durango and its offerings. The hotel is being poorly managed, overall cleanliness is not what is expected and lack of enough provisions in the rooms when they know people are staying a few days is disappointing. Would I stay here again? No.
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Date of stay: June 2022
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Tori J wrote a review Jun 2022
1 contribution
Really! very uncomfortable floor pullout “bed” with the tv located where it can’t be watched. For over 200 WTF. This was booked for our anniversary trip. I’m so disappointed. I asked for a room change and the clerk explained they were fully booked. I wonder how many rooms look like this??? There is not even a pillow topper on this ridiculous very cheap & springy super hard mattress :(
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Date of stay: June 2022Trip type: Traveled as a couple
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NancyFance wrote a review Jun 2022
Crescent Springs, Kentucky208 contributions60 helpful votes
This historic hotel is a gem - beautifully furnished in period style, a grand entrance and a grander room . Clean, comfortable and convenient. Our room #203 was on a corner and we could view downtown and the mountains.
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Date of stay: June 2022
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Room Tip: Get a room with a window - 203 is great!
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Mongo8 wrote a review May 2022
Galax, Virginia139 contributions23 helpful votes
This is a lovely, restored 19th century hotel, and our room was beautiful. I wanted to give it five stars, but there were issues, not with the facilities, but the service. The hotel has free onsite parking next to the Silverton train, the object of our visit. It's withing walking distance of the main, historic business area, and the staff were friendly and helpful. But, because of apparent staff shortages, the advertised breakfast was not available, and the continental breakfast consisted of store bought Debbie Cake type snacks. Housekeeping appeared to be non-existent. We weren't looking to have our bed made and room spruced up each day, but we had to go to the front desk for fresh towels and K-cups each day.
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Date of stay: May 2022
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Room Tip: Room 201. Large, beautiful and overlooks Main Avenue
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Cara D wrote a review Feb 2022
Buena Vista, Colorado3 contributions
Room was small but spotless. Because of the old nature of the place, it was a bit noisy with the hardwood floors and thin walls. Gorgeous old furniture, extremely comfortable bed. Stay here only if you really love the beauty and history of old places and the trade-offs are worth it. Location incredibly convenient, easy parking, wealth of shops and restaurants close by. Mediocre to-go breakfast that didn't make sense in the beauty of the grand old place. Understand that there were covid changes, but could be bakery muffins in a beautiful basket or silver tray rather than a plastic container. A few extra touches could really elevate the place from good to great.
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Date of stay: February 2022
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TravelerTrecker wrote a review Oct 2021
Houston669 contributions550 helpful votes
I made reservations at this hotel for three nights. I was excited thinking that I was going to spent some time in a historic hotel. What a mistake! This is a very old, poorly kept building. The rooms are very uncomfortable, dirty, and noisy. The hotel has a compressor that makes a terrible noise every night from 1000 pm through 400 am. It is simply impossible to sleep. The heater does not work. The rooms are very cold and dark. Several rooms do not have windows and the ones with windows get the noise and the cold temperature of the surrounding streets. The rooms are not clean/refresh daily. They say that it is because of COVID and subsequent short staffing. Likely because of this, the hotel faces now an infestation of bed bugs. The staff in the afternoon/evening does not care about the hotel and its guests at all. The staff were two women who spent their time lying down in old sofas, paying attention to their personal iPhone rather than placing attention to the multiple complains/concerns that were raised by several guests. Very rude, very unprofessional staff. I did not stay for more than 2 nights at this hotel. The bedbugs were enough reason for me to leave as soon as possible.
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Date of stay: October 2021
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Room Tip: Please, avoid it for your own health.
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3 Helpful votes
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MSRcpa wrote a review Oct 2021
Carmel, Indiana264 contributions113 helpful votes
Very quaint Victorian era hotel. Rooms are different sizes, our room was a little small and crowded with our two suitcases. We had to put one of our suitcases in front of the door. Glad we did not have to exit in a hurry. Room was noisy. Getting to the room is a challenge. You enter the lobby via stairs, no ramp. The elevator is very small and cumbersome to use-a staff member had to show me how to work the gate and doors. Elevator only has room enough for two suitcases and one person. We used the stairs. Location of the hotel is nice. Right down town and next door to the railroad. Staff is extremely helpful and friendly. Breakfast is a joke. Consists of muffins and coffee. There are no tables, you sit in a back lobby area overlooking the parking lot. With this said, I would stay here again.
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Date of stay: September 2021
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marie p wrote a review Sep 2021
71 contributions13 helpful votes
I love old historic buildings and this one was quaint. Loved the elevator. The location is great being close to the railroad depot and right downtown. We had to request help with the TV but they responded quickly. You would have to like older buildings to enjoy this place because there was no modern vibe going on.
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Date of stay: September 2021Trip type: Traveled as a couple
Room Tip: Be prepared to do stairs or several trips in the tiny old elevator. Must be the earlier Otis...
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Karen W wrote a review Sep 2021
Bel Air, Maryland102 contributions51 helpful votes
The hotel itself is interesting because it is so old and historic. The rooms were comfortable and clean, but getting your luggage up to your room is a real hassle. The hotel has a small elevator with door and cage closing. It was a nightmare getting our luggage up to our room. not to mention the entrance from the parking lot has several steps. This being said, the hotel is conveniently located close to many restaurants, shops and the RR. There is no restaurant in the hotel and the breakfast is prepackaged muffins and breakfast bars, supposedly due to COVID. The bathroom had shower gel, conditioner and shampoo in pump bottles with NO labels! No idea what you are using. I wouldn't stay here again.
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Date of stay: September 2021
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Vicki L wrote a review Sep 2021
Nederland, Colorado175 contributions34 helpful votes
We booked this as a base for visiting our daughter in Durango. The hotel itself is quite lovely. We were in the building across the parking lot apart from the main hotel, which was fine...there was a beautiful balcony that we enjoyed in the evenings. Two very specific noise issues, however, so be aware - This is right next to the famous Silverton-Durango historic train. People started gathering for their rides around 6:00 am (crowd noises woke us each day), and the train whistles started around 6:30 and blew every 30-45 minutes for each train leaving. ALSO, there is a very loud noise, a constant shrill mechanical noise, that starts around 11:00 am & is non-stop until the evening. The front desk told us it was a local restaurant's kitchen fan and that they have had no luck in trying to get this stopped. It was extremely annoying. Check in was a little awkward. They told us at 4:00 pm that they did not have enough staff to get all the rooms cleaned on time & we needed to come back in an hour. Also, my husband & I wore masks, and no one else anywhere had masks on. I felt they were judgmental and curt to us bc of it. The hotel itself was comfortable, safe and adjacent to everything in downtown Durango. We won't stay here again bc of noise issues, but it was a very nice hotel.
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Date of stay: August 2021
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PRICE RANGE
$192 - $253 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
general palmer durango, hotel general palmer
LOCATION
United StatesColoradoDurango
NUMBER OF ROOMS
39
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Frequently Asked Questions about General Palmer Hotel
Which popular attractions are close to General Palmer Hotel?
Nearby attractions include Historic Downtown Durango (0.2 miles), Toh-Atin Gallery (0.2 miles), and Animas Chocolate Company (0.3 miles).
What are some of the property amenities at General Palmer Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and free parking.
What food & drink options are available at General Palmer Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at General Palmer Hotel?
Yes, free parking is available to guests.
What are some restaurants close to General Palmer Hotel?
Conveniently located restaurants include Derailed Pour House, Michel's Corner Crepes, and Eolus Bar & Dining.
Is General Palmer Hotel located near the city center?
Yes, it is 0.3 miles away from the center of Durango.