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1881 Curtis Street, Denver, CO 80202
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Traveler (312)
Room & Suite (227)
Dining (56)
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 04/06/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, Denver
Updated 04/06/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#25 of 176 in Denver
Location
4.5
Cleanliness
4.8
Service
4.6
Value
4.2
GreenLeaders GreenPartner
Surround yourself with majestic Rocky Mountains and down-to-earth cosmopolitan delights at The Ritz-Carlton, Denver. As the first and longest running AAA Five-Diamond hotel of Denver, Colorado, the Ritz-Carlton, Denver is bringing luxury to a new altitude. Whether you need to spend the day close to downtown's Financial and Business District or you want to take in the offerings of LoDo or Larimer Square, you are always just steps away from the very best that Denver has to offer. The Ritz-Carlton, Denver located in the heart of downtown features 202 spacious guest rooms including 47 suites, 32 Club Level rooms and one Ritz-Carlton Suite. With the largest, newly renovated, guest rooms in the city, our hotel in Denver provides sweeping views and luxury to match. The Ritz-Carlton Spa is an award-winning facility with a salon and is open to the public; the Spa is the perfect place for a relaxing escape in the heart of the city.
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Property amenities
Electric vehicle charging station
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Conference facilities
Valet parking
Paid private parking on-site
Paid wifi
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Outdoor dining area
Special diet menus
Wine / champagne
Shuttle bus service
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Green
Hotel links
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Bert G wrote a review Jun 8
West Bloomfield, Michigan17 contributions1 helpful vote
Disappointed! Nowhere near the “Ritz” experience. They messed up my reservation. There was no hot water for 12+ hours. No housekeeping even though I made specific requests. Took three calls to simply get more towels! Dirty tray left in hallway for 48 hours. Property is old/dated. Regardless of your Marriott/BonVoy status (I’m titanium) you will get NOTHING. No lounge access, no breakfast/vouchers, no extra points. Absolutely nothing. Valet Parking is a rip off! You can find a garage or even street parking for much less or even free. Not worth the rates they charge. Not a Ritz experience. They did adjust my bill but gosh…completely disappointed overall.
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Date of stay: June 2022Trip type: Traveled
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Response from Lucy Allen, Guest Services / Front Office at The Ritz-Carlton, Denver
Responded 2 weeks ago
Dear Mr Green, Thank you for reviewing your stay with us. For any inconvenience experienced I would like to apologize on behalf of The Ritz-Carlton, Denver. I hope we can welcome you again to try to redeem your trust in The Ritz-Carlton, Denver and to provide a standard of service to meet your expectations. Your feedback has been shared with our leaders to ensure this is an isolated incident. Kind Regards, Lucy Allen Executive Administrative Assistant
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Ricki K wrote a review May 2022
Washington DC, District of Columbia26 contributions71 helpful votes
My husband and I are very seasoned travelers and have stayed both in the finest and the nudge friendly. This was a wolf in sheep’s clothing. Marriott Bonvoy family of hotels and this should be the cream of the crop—A Ritz Carlton—but not. We stayed from Thursday night until Sunday. We never SAW a housekeeper, even after requesting one on two different days. 3 towels, 2 washcloths and one hand towel was all we were equipped with. I’m 5’2” and the bed height was almost to my waist. Hard bed, crap pillows, desk chair and weird day bed kind of thing designed for absolutely no one to be comfortable sitting on. Insufficient lighting and plugs dating back to the Ethernet days. We specifically requested CLUB rooms to have alternative space to relax. But club rooms apparently do NOT give you access to the CLUB lounge. That was an extra $100 per night, regardless of Platinum for life status within Marriott. This hotel does NOT deserve the Ritz designation. Save your dollars and find a better option.
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Date of stay: May 2022Trip type: Traveled
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Response from Andrew Kim, Other at The Ritz-Carlton, Denver
Responded 4 weeks ago
Good Morning 724rickik, Thank you for taking the time to provide us with feedback regarding your most recent stay with us. I apologize for the several challenges from service to the guest room product you had experienced. The opportunities you have shared are certainly not to the standards we strive to achieve and we will take the feedback and steps needed to address these issues quickly. As a lifetime Platinum member we truly value your feedback and loyalty and i apologize there were billing incidents as well. I would appreciate an opportunity to resolve some of the challenges if you have the time. Please feel free to reach me at andrew.kim@ritzcarlton.com Thank you,
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Martin wrote a review May 2022
California14 contributions24 helpful votes
We stayed at this hotel for 5 days for a very special occasion. First, they would not give us rooms we’d reserved on club floor and said they would give us “complimentary upgrade” to a suite 5 floors below. Sirens blared all night, WiFi did not work, ice machine not working, front desk staff trying to do concierge jobs, no housekeeping one day at all and we were told we had privacy sign on the door which we did not. The restaurant though which we ate at 3 times was excellent. Very disappointed in this hotel.
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Date of stay: May 2022Trip type: Traveled
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Response from Andrew Kim, Other at The Ritz-Carlton, Denver
Responded 4 weeks ago
Good morning martin4520, Thank you for taking the time to provide your feedback on your recent experience. We apologize for the several opportunities you experienced throughout your stay with us. The challenges are certainly not to the expectations of our Brand or any hotel and we will ensure we take action quickly to address these incidents. Mr. martin4520, I would like to connect with you and see if we can provide any assistance to make up for your visit. Please feel free to email me at andrew.kim@ritzcarlton.com Thank you,
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Chris wrote a review Mar 2022
New Haven, Connecticut20 contributions10 helpful votes
This hotel has everything you could ever want, at a price. A gorgeous lobby connected to Elway’s Steakhouse and extremely friendly and accommodating staff. My room was upgraded almost every time I stayed and I can honestly say I don’t have a single complaint about the property. Gorgeous rooms, marble bathrooms and extremely comfortable beds. My go to hotel whenever I am staying in Denver.
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Date of stay: January 2022Trip type: Traveled
Room Tip: Be prepared to pay $60 a night for valet parking
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Matthew G wrote a review Feb 2022
New Jersey3222 contributions994 helpful votes
+1
My wife and I recently spent one night at the Ritz-Carlton Denver when we were on our way to Aspen, and we had a very quick, but enjoyable stay. The hotel is generally nice and upscale in the way that all Ritz-Carltons are, and a great room upgrade made our stay even better. The only negatives were that the hotel felt a bit bland overall, and the high level of service that I’ve come to expect from the brand wasn’t as palpable as we’ve experienced at other properties. However, we were also barely at the hotel, and nothing went wrong with our stay, so I wouldn’t hesitate to come back again in the right circumstances. Arrival Experience: The day before our arrival, I completed online check-in on the Marriott app, and as soon as we landed in Denver around noon on our arrival day, I had a notification from the app saying that our room was ready and that we’d been upgraded, which we were very happy about (I’m a Platinum Marriott Bonvoy member). The app also provided a mobile key that we could use to go directly to our room. I’ve found that the check-in and arrival process on the Marriott app are often glitchy, so it was nice that it seemed to work properly at this property, actually notifying us when our room was ready and providing the mobile key. When we arrived at the hotel, one of the doormen greeted us immediately and offered to assist with taking luggage to our room, but we declined, since we didn’t have all that much and it was all easy to take ourselves. I mentioned that we had already done online check-in and probably didn’t even need to stop at the front desk, but he pointed us in the direction of the front desk anyway. He recommended that we get a backup physical key since the mobile keys don’t always work well, especially in common areas like the elevator where a key is required for access to each floor. The lobby area when you first walk in is very nice, with high ceilings and displays of fresh flowers. It’s all very open between there and the front desk, with no real seating areas until you pass the front desk and reach seating near the elevators. Check-in at the front desk was definitely the most disappointing service experience we had at this property (and since our encounters with staff were limited, each one mattered more than they might during other hotel stays). The front desk staff member who checked us in just wasn’t nice or welcoming at all. He provided no actual welcome to the hotel, didn’t engage in any of the usual pleasantries like asking about how our trip was going, and didn’t offer to point out hotel amenities and services. He simply took my ID, gave me a room key, and that was it. Hotel Room: When we got up to our room on the 11th floor (1120), we were both very excited to find that it was an unexpected upgrade to a one-bedroom Executive Suite. Platinum Bonvoy status typically does not entitle you to suite upgrades at Ritz-Carltons (just upgraded standard rooms), so the suite upgrade was above and beyond what we expected. We loved the room and really wished we were staying longer to take advantage of the great space. The suite was very large and situated in a corner of the hotel, featuring a spacious living room when we first walked in, which connected to an oddly shaped, but large bedroom that spanned the corner of the building and had a row of windows looking out over the city with some mountain views in the distance. The bathroom was a nice size as well, and featured a large dual-sink vanity, along with a separate tub and shower, all in tan marble. Everything was decorated in tones of tan and navy, with a restful feel. It was clear the rooms and most common areas had been renovated at some point in the past few years (especially when comparing the current décor to things like the dated salmon-colored marble by the elevators), but it still doesn’t feel quite as updated or as modern as it could. My wife and I have always enjoyed our stays at Ritz-Carltons, but they always seem to be just slightly behind the times and decorated with an older generation in mind. However, we had no complaints about our room and really loved it. It was very quiet, well-maintained, and such a spacious retreat. The only thing we didn’t love was the mattress, which felt surprisingly hard and not what we’re used to at a Ritz. Dining: The hotel features one restaurant off of the lobby, Elway’s, which is former NFL player John Elway’s restaurant that serves breakfast, lunch, and dinner. The restaurant looked nice enough in a standard hotel restaurant sort of way, but we didn’t dine there at all to actually try the food. Otherwise, in-room dining is available. We only used it to order a couple of cappuccinos to be delivered to our room in the morning, and they were delivered promptly and tasted good. The hotel does also have a Club Lounge on the 12th floor, but it is currently closed, so Club Level rooms are not a bookable room type right now. Location: We don’t know Denver very well and were just there for one night, but the hotel’s location is in what appears to be a main government/business district in Downtown Denver. It’s right across the street from a federal courthouse and near a lot of office buildings. When we were there on a Sunday night in February, it definitely had a pretty dead feel both in the surrounding area and inside the hotel. We were basically just there to see a little bit of the city, go to a couple breweries, and have dinner, and all of those things were easy enough to accomplish from the hotel. We took an Uber to most places, but were able to walk to some places we wanted to go as well, so the hotel was ultimately a good choice for us. It’s definitely not in one of Denver’s more interesting or cooler neighborhoods, but felt centrally located enough for our purposes this time. It was also about a 35-minute drive from the airport to the hotel, and cost around $60-$65 each way to take an Uber. Staff Service: Staff service is one thing that has impressed my wife and I about Ritz-Carlton properties in the past. We always find Ritzes to be a little dated around the edges, and luxurious in a way that isn’t the most modern, so the service is what typically still makes it worth it for us. Our previous Ritz-Carlton stays have all been at resort properties where we spent a lot of time at the hotel and typically interacted with a larger number of staff members. This was our first Ritz experience in a city, and even with lower expectations, I didn’t really leave feeling impressed by Ritz service in the same way as those previous stays. Most staff members were objectively nice, but there didn’t always seem to be many of them around, and given that there didn’t seem to be many guests either, the ghost town feel of the hotel didn’t feel quite right for a Ritz. The staff at the entrance was always very pleasant, holding open the doors for us, helping us load and unload our luggage, etc. The only other real staff interaction we had was with the front desk, where check-in wasn’t good, but other front desk staff members seemed better, saying hello to us across the lobby each time we came in. We left perfectly satisfied, but simply not impressed by things on the service side. Probably just having a bit more of a staff presence and not bungling things like check-in would have gotten this hotel a full five-star rating from me. Overall: Overall, our quick one-night stay at the Ritz-Carlton Denver was very good. The hotel is nice and well maintained, and the complimentary upgrade we received to an Executive Suite was absolutely wonderful. Our stay was smooth and easy, and we had no issues. However, the overall décor and service are a little on the bland side, so it’s hard to say anything really stood out about the Ritz-Carlton Denver in the way I would have liked.
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Date of stay: February 2022
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markhonest wrote a review Feb 2022
Sheffield, United Kingdom16 contributions
amazing hotel, staff, and food. Highly recommended. Probable one of the best hotels I have stayed in and believe me I have stopped in a few over the years. There is nothing to fault the staff are amazing and the rooms are pure luxury.
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Date of stay: December 2021Trip type: Traveled
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Clj555 wrote a review Jan 2022
17 contributions4 helpful votes
My husband, 4 year old and I had booked a room at this hotel with the reservation starting Christmas Day. Shortly after making the reservation, I realized I hadn’t modified the number of travelers to include our son. I called the number provided on their website and spoke with a representative. This hotel offers the Ritz Kids Club which includes having a teepee set up in the room. The representative said the request had been made and added to my reservation. At check-in time however, the man checking us in, said he had no record of this and could not honor our requests because it was not made 48 hours in advance and that was the policy……except, it was because I called several days prior to arrival. He said he could give him a bag with coloring books in it and that he would give us a call and bring it to our room. There was no call. No one delivered a goodie bag. Keep in mind, this is Christmas Day and we wanted it to be special for our child. After check-out, I found where the man who checked us in, sent me an email that said I needed to come down to collect the goodie bag. This is the Ritz-Carlton. They charge for superior service, but do not provide it. Our mini-fridge was broken. There was a note on it that said, if we needed another refrigerator, call down to request it. Did they know it was broken and added this note or are they just offering additional refrigerators for no apparent reason? The room was dated. On a positive note, our room was clean and housekeeping did well. I have nothing else positive to say about our stay. We actually left a day early and stayed at the Gaylord our last night in Denver, just to make Christmas special for our son. Stay at the Ritz, if you want to pay more, to get less.
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Date of stay: December 2021Trip type: Traveled
Room Tip: Avoid this hotel
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hzwest1 wrote a review Sep 2021
Central Florida, Florida19 contributions1 helpful vote
We booked two rooms for two nights. We enjoyed our stay there, the Valet/Bellmen were very helpful, professionals and friendly, the front desk, not so much. The room has a good space but it is defiantly dated. Room service was excellent and fast, we ordered breakfast both days and dined at the steakhouse there which was also excellent. The gym is open 24/7 and it is well equipped. Rooms do not need renovation, just some updates, and the front desk guys need to be brought up to the Ritz standards
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Date of stay: September 2021
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Ram B wrote a review Sep 2021
Los Angeles, California6 contributions3 helpful votes
+1
Reservations were made under my Amex Centurion. Having been a Starwood Member since the days of the Sheraton Club, I always make a point of staying at St Regis or Ritz Carlton. Today, this is my first visit as a Bonvoy member under Marriott management. Incredibly disappointing from check-in to check out. I expected a level of professionalism and guest relations from previous visits but did not exist this time. Upon arrival and check-in, I was informed there is no reservations and it was canceled. There was no explanation as to how it happened or assisted me in offering a room. I was basically told, "no reservation exists." I called Amex Centurion who called the desk directly and arranged for a room for me. The whole process took about 45 minutes to wait in the lobby for the front desk to confirm. Upon entering my room, it visually appeared as being "dated" and need refurbishing. Upon closer inspection, I found the toilet paper holder falling off the wall; the light above the toilet about to fall out, the safe did not work properly, and the faucets in the bathroom were not properly aligned. Upon check out, I was not greeted a good morning. And there was never an inquiry as to how my stay was at this property. Oh well. Yes, I saw things in detail and this should not be the case with the Ritz Carlton and the rate per night I paid. See the supporting pictures below. Will I return? It will be a very easy choice not to return or trust other Ritz Carlton properties. Will I recommend Ritz Carlton? At this time, the Four Seasons, Peninsula, and Mandarin Oriental have a higher level of luxury accommodation compared to what I have experienced at this property.
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Date of stay: September 2021
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Room Tip: Based on my room, 1114, ALL rooms need refurbishing and closer attention to details.
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Roy P wrote a review Sep 2021
Tampa, Florida248 contributions137 helpful votes
So my wife and I booked a club level room for the couple of nights while we were visiting our son. We arrived around noon and were very pleased that not only was our room ready but they had upgraded us to a suite. That was a double bonus and especially since we had spa appointments shortly after we arrived. So that allowed us to get in our room and change before heading to the spa. The spa by the way was very nice and appreciated after a half day of traveling. We were very relaxed that evening. The suite they put us in was very well appointed. It had a separate living area and bedroom area. It had a mini-fridge and a Nespresso machine. The bathroom was amazing with separate sinks, walk-in shower, soaking tub, and separate water closet. We loved the suit, it worked real well for us. We were on the 8th floor and the club lounge was on the 12th floor. It was very well appointed as well and very rich and cozy. The staff in there was great. Cassidy and Bella took real good care of us. They made it a very pleasant and friendly atmosphere. Food and drink selection was plentiful and good. We had a very great stay and we will be coming back to visit our son so I am sure we will be back at the Ritz.
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Date of stay: September 2021Trip type: Traveled
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PRICE RANGE
$523 - $879 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz-carlton, denver hotel denver, denver ritz carlton, ritz denver, ritz-carlton denver
LOCATION
United StatesColoradoDenverCentral Business District
NUMBER OF ROOMS
202
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Frequently Asked Questions about The Ritz-Carlton, Denver
Which popular attractions are close to The Ritz-Carlton, Denver?
Nearby attractions include EscapeWorks Denver (0.3 miles), The Clocktower Cabaret (0.2 miles), and The Money Museum at the Federal Reserve Bank - Denver Branch (0.3 miles).
What are some of the property amenities at The Ritz-Carlton, Denver?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at The Ritz-Carlton, Denver?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Ritz-Carlton, Denver?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ritz-Carlton, Denver?
Yes, paid private parking on-site, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Denver?
Conveniently located restaurants include Guard and Grace, Panzano, and Ophelia's.
Are there opportunities to exercise at The Ritz-Carlton, Denver?
Yes, guests have access to a fitness center, a sauna, and locker rooms available in the fitness center during their stay.
Does The Ritz-Carlton, Denver have an airport shuttle?
Yes, The Ritz-Carlton, Denver offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Ritz-Carlton, Denver have airport transportation?
Yes, The Ritz-Carlton, Denver offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Ritz-Carlton, Denver located near the city center?
Yes, it is 0.8 miles away from the center of Denver.
Are any cleaning services offered at The Ritz-Carlton, Denver?
Yes, dry cleaning and laundry service are offered to guests.