The Brown Palace Hotel and Spa, Autograph Collection
321 17th Street, Denver, CO 80202
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About
#50 of 210 hotels in Denver
Location
4.7
Cleanliness
4.6
Service
4.4
Value
4.1
GreenLeaders Gold level
Built in 1892, The Brown Palace Hotel and Spa, Autograph Collection, is located in the heart of downtown Denver and is an icon rich in tradition and history. The luxury boutique hotel in Denver, Colorado has been a four-star and Four Diamond hotel since 1977. Inside, soaring eight stories above the ground floor, you'll be greeted by its atrium lobby crowned by a beautifully detailed stained-glass skylight. Dramatic Florentine arches surround the atrium, and intricately wrought iron panels decorate six stories of balconies. Timeless elegance and modern amenities best describe our luxury hotel in Denver. Each of our guest rooms includes a 42-inch HDTV, Wi-Fi, and Keurig® coffee maker. The bathrooms feature Carrera marble countertops, sophisticated silver fixtures and rain showerheads that tap water from an artesian well. We offer unique dining experiences where you can enjoy casual dining, afternoon tea, fine dining, a lavish brunch and a cigar bar. Plus, our spa offers luxurious treatments.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Spa
Paid private parking on-site
Paid wifi
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Special diet menus
Wine / champagne
Shuttle bus service
Banquet room
Meeting rooms
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
Doorperson
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Refrigerator
Cable / satellite TV
Bath / shower
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Luxury
Languages Spoken
English
Location
321 17th Street, Denver, CO 80202
The Brown Palace Hotel and Spa, Autograph Collection
Getting there
Great for walkers
Grade: 96 out of 100
96
Denver Intl Airport
18.3 mi•
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123 Restaurants
within 0.3 miles
2597Reviews33Q+A100Room tips
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This was a quick weekend getaway with my wife for her birthday. I had booked a couples massage for Saturday afternoon and dinner at Palace Arms ahead of our theater tickets for the same evening. I spoke with the concierge (Leewood) and arranged for flowers as well as a charcuterie board and wine & truffles to be delivered to our room. Unfortunately, the couples massages were cancelled due to a water leak in the spa and that really put damper on the trip. We were able to get into our room early, which was wonderful! The room itself was spacious and well appointed and we enjoyed it very much. We ordered room service for lunch in lieu of our spa time and watched a movie. I was able to secure a shorter massage the next morning for my wife to make up for the one we missed out on, which was supposed to be her birthday surprise. Dinner at Palace Arms was exquisite! What a wonderful meal and experience! The concierge was able to work some magic for us and secure a reservation for High Tea the next morning. This experience was also Five Stars! We thoroughly enjoyed the whole thing and will be back in the future. Overall, things didn't go as planned, but a great time was had and the Brown Palace Hotel & Staff were wonderful.…
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Date of stay: November 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: The "Top of the Brown" rooms are fantastic! Spacious and well-appointed. Highly recommend!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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After unpacking for weeks since moving to a suburb of Denver, my wife and I needed to get away. We enjoy historic hotels so The Brown Palace Hotel fit the bill for a two-night stay. We were pleased to be met by the valet when arriving and were pleasantly greeted by reception when checking in. In fact, we were even allowed to check in early because we had booked a food tour and had hoped to just park the car and walk to the tour. While at The Brown Palace we took advantage of an offered package that allowed us to waive the valet charges and receive a credit ($19.00 per person) to use at breakfast. We experienced two wonderful breakfasts plus we had lunch in the Ship Tavern one day and enjoyed a light dinner and cigar in the Churchill Bar one night. Our room was, in my estimation, quite large with a corresponding large bathroom. There were USB ports suggesting the room had been recently upgraded. A flat screen TV, a credenza with refrigerator & safe, a modern desk and a settee completed the room décor. The hotel's location in the triangle formed by Tremont Place, 17th Street and Broadway was surprisingly quiet. I slept well both nights. While we were not able to make a reservation for the famous Tea Party, we did enjoy impeccable service from the valet to reception to the staff in each of the restaurants. It was a very pleasing stay that I would recommend to anyone particularly those that enjoy a good historic hotel. …
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Date of stay: November 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jana Smith, General Manager at The Brown Palace Hotel and Spa, Autograph Collection
Responded 1 week ago
Good day KenVicLee, We are thrilled to hear that you and your wife enjoyed some quality time at our iconic hotel. I will agree that the team here is fabulous with their customer service, so I am so glad that you were able to experience that first hand! We do our very best to welcome our guests to the hotel, and we thank you so much for staying with us. Next time, we hope you can experience our famous High Tea, as it is worth the memory! Thank you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Front desk customer service was rude, which is unfortunate for such a beautiful hotel. I did love the accommodations, classical music in the main lower square, food and history. However, the front desk personnel seemed bothered to answer basic questions and perform basic functions. As an example, I called to have my rental car brought up to get to the airport. I was never connected to the valet, and the front desk person said “nobody is at the valet, but we have your name and they should probably bring your car up”. When I went to retrieve my vehicle after 15 min, it was not there. The woman at the front desk asked for my valet card which I didn’t have. She claimed there was no way for the hotel to retrieve my vehicle. I told her I had my name with ID, room number, vehicle description, and license plate number. She still claimed she could not help me. My girlfriend came to the front desk and heard the rudeness of the front desk operator, and simply said “no problem, we can figure something out” . The lady working at the front desk said “Fine, if you think you can work it out l, then you work it out on your own”, and she walked into the back and refused to speak with us anymore. She was the only working as it was ~5:00AM. After some time, we finally tracked down a valet person on our own and he was able to retrieve our vehicle without hassle.…
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Date of stay: October 2023Trip type: Traveled as a couple
Room Tip: I would avoid asking the front desk for help, and contact the valet team directly - they are...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jana Smith, General Manager at The Brown Palace Hotel and Spa, Autograph Collection
Responded Oct 18, 2023
Good day JPFISCHER2016, thank you very much for taking the time to write a review for the Brown Palace Hotel. I do apologize for the lack of customer service that you didn't receive at the front desk, that is definitely not normal behavior from the team, and I will quickly follow up to rectify the situation. We do find feedback such a yours extremely valuable, and use it to make our team stronger and better! I do hope you will try us again should your travels bring you to Denver once again. Thank you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
History and Hospitality. You have both here. This lovely historic hotel is a must see and we enjoyed two nights here. In addition to the stately decor, the Palace Arms restaurant has two aces up it’s sleeve: Dewa, the waiter, and Jerome, the host. Look for them. These gentleman were fabulous and a true asset to the entire experience at the Brown Palace. They understand graciousness and deliver in every way. It capped off a great weekend in Denver. We’ll be back.
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jana Smith, General Manager at The Brown Palace Hotel and Spa, Autograph Collection
Responded Sep 28, 2023
Good day coconutfreak, thank you so much for staying at the Brown Palace and leaving your feedback! We are thrilled that you loved your stay and the hotel! The team is so very proud of this iconic place and love to show it off to our guests. And you are right, Dewa and Jerome are amazing! Thanks again for being our guests and we look forward to welcoming you back next time!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We got in late and the room was ready, but there was one issue with the room. We spoke to the Manager on Duty, Cameron and he put us into another room that was even better, at no additional cost. He made our stay an absolute joy by taking care of us. Thank you and the staff and venue was amazing. I would recommend upgrading the room and not getting the smaller room.
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Date of stay: September 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: The small room wasn't a good value. I would spend the additional $$ to get the one larger room.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jana Smith, General Manager at The Brown Palace Hotel and Spa, Autograph Collection
Responded Sep 18, 2023
Good day A2389PFmarkf, thank you so very much for taking your time to write us such a wonderful review! I am thrilled to hear that Cameron was able to address your issue, plus get you in an even better room! The team takes so much pride in providing great customer service, and we truly believe in addressing any issues while you are still with us, so you can have a fabulous stay! We look forward to welcoming you back to the Brown Palace next time your travels bring you through Denver. Thanks again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Right away, I was confronted with maintenance issues. On my way to my room for the first time, I discovered that one of only two elevators was out-of-service and it remained so for my entire four day stay with no apparent effort to fix it. In fact, it wasn't even labelled as out of service despite that it never budged during my stay. When I asked the front desk staff about it, they stared at me blankly and said nothing as though they had been instructed not to say anything about it. It was like they were actively trying to hide it. This situation yielded frequent 10 to 15 minute waits for the one available elevator during the course of my stay. My room was tiny and the bathroom was so small as to be barely usable. There was a mysterious gadget hanging from the ceiling that was clearly broken. The furnishings were very worn and the platform for the queen size bed appeared to be one designed for a double bed so the mattress hung off about 5 inches on all sides. So you risked ending up on the floor if you sat on or slept near the edge of the bed. To be sure, the architecture is interesting and the music and high tea in the lobby were quaint. But the hotel is not well-suited to business travelers or anyone else who isn't it just there for the quaintness of hotel's traditions. And the hotel is definitely not up to Marriott's normal standards.…
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Date of stay: September 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jana Smith, General Manager at The Brown Palace Hotel and Spa, Autograph Collection
Responded Sep 13, 2023
Good day tjbjmp, thank you for taking the time to pass along your feedback. My apologies that your stay at our historic hotel did not meet your expectations. Yes, unfortunately, we did have an elevator down for a couple of weeks- unavoidable maintenance issues, so we used one of the service elevators for our guests as well to help ease the wait times. Whether you are in a new building or a 131 year old such as ours, maintenance issues always arise when you least expect it! I do hope you would give us another try should your travels bring you to Denver, as I would love for you to experience the true Brown Palace welcome and stay!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Check-in took awhile and we had a hard time communicating. A/C is unable to keep up due to the the outside temp. Get used to the stairs you need to use them cause only one of the two elevators is useable and it is SLOW. Overall the place needs a deep clean. I the stairs are very dirty (piles of hair an debris on them). The staff that is in charge of the banquet rooms is exceptional. Our meeting room was constantly stocked and attended to. GREAT JOB
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Date of stay: August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jana Smith, General Manager at The Brown Palace Hotel and Spa, Autograph Collection
Responded Sep 7, 2023
Good day ronfort, and thank you for your feedback regarding your stay. It is because of feedback like yours that we can get stronger everyday. You are correct that with a 131 year old building our AC does have a little bit harder time keeping up when each day is near 100 degrees. I apologize for that, and we are working to improve our HVAC system. As far as the cleanliness of the building, please know that we take deep pride in this, and the entire team work very hard to maintain our high cleanliness scores as well as we continue to have the public areas of the hotel deep cleaned on a quarterly basis. I am so pleased to hear that you enjoyed your conference, and I will happily pass along your comments to the team. I do hope you will stay with us again should your travels bring you through Denver. Thank you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were told to visit the Brown Palace by friends. Twice we visited the Churchhill Cigar bar and both times were superb. Andrea took such great care of us both times, I felt like home. Plus Andrea makes the best Old Fashioned with Bullit Whiskey you'll ever have. Thank you Andrea! The entire hotel staff is engaging, sweet, and extremely attentive.
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Date of stay: August 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Wit back and relax.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jana Smith, General Manager at The Brown Palace Hotel and Spa, Autograph Collection
Responded Aug 23, 2023
Good day 292pennye, Thank you so very much for your wonderful review, and I am thrilled to hear that you enjoyed yourself at our iconic cigar bar. Our team loves to impress our guests with their fabulous customer service, so I love to hear that you noticed. We do hope you will visit us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Originally we were given a room on the 5th floor which had not being cleaned up and prepared for us. At that moment we encountered one of your food servers in the hallway who was so nice and very energetic. (I wish I knew her name) She took it upon herself to call the front desk for us and apologized multiple times for the mistake. We know things like this can happen, what makes the difference is the way the staff goes about it showing they really cared. We were given another room. At this room The AC was on so high that it felt very cold. I attempted to adjust the temperature but it did not work. The "off" option would not even turn off the AC. A technician who was very nice came and he tried all he could to make it work but he could not fix it at the moment. The bathroom had a very bad smell coming from the shower drain so it was hard to consider taking a shower. Curtains were in a bad condition. The bed was very noisy and fixed up poorly. The main door and the bathroom doors were hard to close. Walls are not sound proof so you can hear the person next door. I hate to be a pain but ended up calling the front desk to ask for another room if possible. The front desk manager was very understanding and did all she could to find a better room for us. She explained the situation with the AC/Heating system and that potentially in the new room was still the possibility of needing someone to manually adjust it for us. We saw her going to other rooms maybe looking for a better one for us. Finally she gave us room 343 which was way much better than the one before. More lighting, no bad odor and the AC system was set to an acceptable temperature. She also was very apologetic and gave us a voucher to use at the restaurant. The restaurant staff was so welcoming and polite. Over all what makes the big difference and makes the guest put on a smile are your employees! I hope you are aware of that because even though I would think twice to spend a high price for the type of rooms you have (in bad conditions) I would think positively that the high price on your rooms are much more forward to reward your entire staff. I think it is possible to maintain your building structures as they were in the good all days with a good maintenace system.…
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Date of stay: August 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jana Smith, General Manager at The Brown Palace Hotel and Spa, Autograph Collection
Responded Aug 23, 2023
Good day javis7772021, thank you so much for taking the time to leave your feedback regarding your stay. WE consider all feedback extremely valuable and continue to grow and learn from each guest thought and interaction. My sincerest apologies that you found the conditions of the hotel not up to standard, as we are constantly working on maintaining and improving the conditions of the our iconic hotel. As she is 131 years old, maintenance takes on a very different role here. I am thrilled to hear that you enjoyed our team, as I am so very proud of the way they take care of our guests, just as if they were family. I do hope that if your journeys find their way to Denver, you would give us a try again, as we are making adjustments everyday! Thank you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Special place. Old hotel but we’ll maintained. We’ll trained staff. Good restaurants with special lobby events. High tea and crumpets, with champagne. Most staff member have been there for years. Wonderful bedding. Drive up valet parking. One block off 16 street with it free shuttle service.
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Date of stay: September 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Jana Smith, General Manager at The Brown Palace Hotel and Spa, Autograph Collection
Responded Aug 11, 2023
Good day Coastal24718641230, and thank you so much for taking the time to leave feedback regarding your fabulous stay at our iconic property. We work daily to ensure that the hotel is well maintained and ready to share her magic with all who stay. I am also so glad you experienced our amazing customer service, as the team here is so proud of the this icon and love to share her with all of you. I hope we see you again if your travels bring you through Denver. Thanks again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$210 - $346 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
brown palace denver, hotel brown palace
LOCATION
United StatesColoradoDenverCentral Business District
NUMBER OF ROOMS
241
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Claim Your ListingTHE BROWN PALACE HOTEL AND SPA, AUTOGRAPH COLLECTION - Updated 2023 Prices & Reviews (Denver, CO)
Frequently Asked Questions about The Brown Palace Hotel and Spa, Autograph Collection
Which popular attractions are close to The Brown Palace Hotel and Spa, Autograph Collection?
Nearby attractions include American Museum of Western Art (0.03 miles), 16th Street Mall (0.3 miles), and Churchill Bar (0.03 miles).
What are some of the property amenities at The Brown Palace Hotel and Spa, Autograph Collection?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at The Brown Palace Hotel and Spa, Autograph Collection?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Brown Palace Hotel and Spa, Autograph Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Brown Palace Hotel and Spa, Autograph Collection?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to The Brown Palace Hotel and Spa, Autograph Collection?
Conveniently located restaurants include Guard and Grace, Maggiano's Little Italy, and La Loma Restaurant.
Are there opportunities to exercise at The Brown Palace Hotel and Spa, Autograph Collection?
Yes, guests have access to a fitness center during their stay.
Does The Brown Palace Hotel and Spa, Autograph Collection have an airport shuttle?
Yes, The Brown Palace Hotel and Spa, Autograph Collection offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Brown Palace Hotel and Spa, Autograph Collection have airport transportation?
Yes, The Brown Palace Hotel and Spa, Autograph Collection offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Brown Palace Hotel and Spa, Autograph Collection located near the city center?
Yes, it is 0.3 miles away from the center of Denver.
Are any cleaning services offered at The Brown Palace Hotel and Spa, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.