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The Brown Palace Hotel and Spa, Autograph Collection

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321 17th Street, Denver, CO 80202
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (253)
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What is Travelers’ Choice?
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 12/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Brown Palace Hotel and Spa, Autograph Collection
Updated 12/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#35 of 176 hotels in Denver
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Gold level
The Brown Palace Hotel and Spa, Autograph Collection, located in the heart of downtown Denver, is an icon rich in tradition and history. Built in 1892, the luxury hotel in Denver, Colorado has been a four-star and Four Diamond hotel since 1977. At the heart of the boutique hotel is the atrium lobby, soaring eight stories above the ground floor and crowned by a beautifully detailed stained-glass skylight. Dramatic Florentine arches surround the atrium, and intricately wrought iron panels decorate six stories of balconies. Timeless elegance and modern amenities best describe our luxury hotel in Denver. Each of our guest rooms includes a 42-inch HDTV, Wi-Fi, and Keurig® coffee maker. The bathrooms feature Carrera marble countertops, sophisticated silver fixtures and rain showerheads that tap water from an artesian well. We offer unique dining experiences where you can enjoy casual dining, afternoon tea, fine dining, a lavish brunch and a cigar bar. Plus, our spa offers luxurious treatments.
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Room & Suite (253)253
Full view
Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Entertainment staff
Car hire
Conference facilities
Paid private parking on-site
Paid wifi
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Happy hour
Special diet menus
Wine / champagne
Evening entertainment
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Interconnected rooms available
Room service
Refrigerator
Cable / satellite TV
Bath / shower
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Non-smoking rooms
Suites
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Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Luxury
Languages Spoken
English
Hotel links
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2478Reviews33Q+A100Room tips
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Popular mentions
Joan J wrote a review Jun 6
San Francisco, California37 contributions51 helpful votes
First the good. Sign up for the tour! Debra was interesting and vivacious. Totally worth it. The skylit lobby is unparalleled. Our Ellyngton's waiter, Michael, was spectacular. Nice room decor. Comfy bed. Appreciated the TV streaming capability. Now the disappointing. The TLC of former owners still shows, but the new owners are letting it go. One of the two elevators was broken our entire stay. A cleaning cart sat in the middle of the hall our entire stay. Room phone for calling front desk was nonfunctional. Hotel info we were given at check-in was missing phone numbers; we had to Google the concierge number, but they didn't answer anyway. Concierge desk had very limited hours. No newspapers available in the morning. The old woodwork is in desperate need of refinishing. Doors and trim need fresh paint. There's redecorating going on, but it's slapdash. I don't expect an historic hotel to stay static in time; new decor can be fresh and modern and still look appropriate. Here it seems like the decorators just bought random stuff out of a catalog without even visiting the hotel. We love The Brown and enjoyed our stay, but if you're accustomed to staying in four-star hotels, you will be disappointed.
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Date of stay: June 2021
Rooms
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Kristi M wrote a review Jun 3
3 contributions1 helpful vote
My boyfriend and I came to Denver for the first time for our anniversary week. We decided to stay at the Brown Palace for two nights since it was highly recommended on websites. He booked me a deep tissue massage and a mani/pedi, since I’ve never had any of these. We had reservations to attend the “Afternoon Tea.” We checked in and I began working (remotely) at the desk. He went to lay on the bed and I told him “you’d better check the bed” because I am a nurse and I’ve seen bed bug issues with patients, so it’s always on my mind at hotels. He pulled the top sheet (not even a sheet under a mattress or anything, the main top sheet) from the corner of the bed and we found clear evidence of a bed bug infestation; blood and feces. Definitely not our blood since we hadn’t even sat or laid on the bed yet. So either our sheets weren’t changed at all (they confirmed someone was staying in our room the night before and had checked our hours before we got there) or there’s a very active infestation and it happened after they changed the sheets. We were completely disgusted and packed our belongings and called the front desk and told them. He laughed and said “I doubt it’s a bed bug,” which I know it is. He asked if we wanted a new sheet to change the bed ourselves. Again, as a nurse, I know a sheet change isn’t going to help whatsoever. He then offered a new room, w refused and went and checked out of the hotel. Once he say the pictures, he apologized and refunded us for our room. He said he’d comp my spa visit, but I declined since there’s no way I’d be able to relax and enjoy it after knowing the hotel has bed bugs. They did not offer to find us another Marriott hotel or any other help. So, we had to venture out at midnight looking for a new hotel. No one from the hotel/manager has contacted us even though the gentleman at the front desk emailed them photos urgently. This was an absolutely horrible experience and we will never go back there. Besides, the rooms look super old and dated (not in a cute, vintage way) and even the lobby chairs were gross. And we’re worried about our luggage and belongings. We will likely have to pay to have our items dry cleaned.
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Date of stay: June 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from Nick Moschetti, General Manager at The Brown Palace Hotel and Spa, Autograph Collection
Responded 1 week ago
Hello, Thank you for your feedback. I am very sorry for the frustrations you experienced during your brief stay. As I mentioned in my voicemail, we immediately completed a full inspection of your room after your departure. We found no evidence of any pest activity in the room. To be sure, we have our pest contractor coming today to inspect as well. We take these concerns very seriously, and will complete our due diligence to ensure all of our rooms are ready for our incoming guests. I am eager to discuss your concerns in more detail directly, so please feel free to return my phone call at your convenience. Thank you, Nick
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Jim J wrote a review Jun 3
Elmhurst, Illinois117 contributions48 helpful votes
An elegant setting, like no other we've been in before. Discovered it during a walkabout and got great drinks and service. HOWEVER, it IS a cigar lounge and some folks might not like the fumes. We don't smoke and it was fine for us.
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Date of stay: June 2021
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nutex99 wrote a review Jun 2
Harlingen, Texas32 contributions7 helpful votes
stayed at the brown palace on two occasions this past May 2021. First time, their were water stains on the ceiling, a/c did not work that well. Second time, the restroom door would not close all the way after this floor, according to the front desk clerk, had been completely remodeled. Not a very good job remodeling. room was very hot. Ellyington's Restaurant was terrible. Cannot make a poach egg if their life depended on it.
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Date of stay: May 2021
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Room Tip: go somewhere else for this price
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Lu-Ann P wrote a review Jun 1
Indianapolis2 contributions1 helpful vote
On Monday we were not able to eat lunch or purchase either food or beverages at the hotel. The restaurant and bars were closed, as was the grab and go concession - the only available option was high tea, We were directed across the street to the Holiday Inn where there were vending machines. Also, only one of the two elevators was functioning, resulting in long waits.
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Date of stay: May 2021
Rooms
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PRICE RANGE
$126 - $387 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
brown palace denver, hotel brown palace
LOCATION
United StatesColoradoDenverCentral Business District
NUMBER OF ROOMS
241
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Frequently Asked Questions about The Brown Palace Hotel and Spa, Autograph Collection
Which popular attractions are close to The Brown Palace Hotel and Spa, Autograph Collection?
Nearby attractions include American Museum of Western Art (0.03 miles), 16th Street Mall (0.3 miles), and Churchill Bar (0.03 miles).
What are some of the property amenities at The Brown Palace Hotel and Spa, Autograph Collection?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at The Brown Palace Hotel and Spa, Autograph Collection?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Brown Palace Hotel and Spa, Autograph Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Brown Palace Hotel and Spa, Autograph Collection?
Yes, paid private parking nearby and valet parking are available to guests.
What are some restaurants close to The Brown Palace Hotel and Spa, Autograph Collection?
Conveniently located restaurants include Guard and Grace, Maggiano's Little Italy, and Otra Vez Cantina.
Are there opportunities to exercise at The Brown Palace Hotel and Spa, Autograph Collection?
Yes, guests have access to a fitness center during their stay.
Is The Brown Palace Hotel and Spa, Autograph Collection located near the city center?
Yes, it is 0.3 miles away from the center of Denver.
Are any cleaning services offered at The Brown Palace Hotel and Spa, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does The Brown Palace Hotel and Spa, Autograph Collection offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to The Brown Palace Hotel and Spa, Autograph Collection?
Many travelers enjoy visiting Epic Escape Game Denver (1.1 miles), Denver Union Station (0.9 miles), and Molly Brown House Museum (0.6 miles).