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The Brown Palace Hotel and Spa, Autograph Collection

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321 17th Street, Denver, CO 80202
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1148)
Room & Suite (424)
Videos (1)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 12/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Brown Palace Hotel and Spa, Autograph Collection
Updated 12/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#37 of 181 hotels in Denver
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Gold level
The Brown Palace Hotel and Spa, Autograph Collection, located in the heart of downtown Denver, is an icon rich in tradition and history. Built in 1892, the luxury hotel in Denver, Colorado has been a four-star and Four Diamond hotel since 1977. At the heart of the boutique hotel is the atrium lobby, soaring eight stories above the ground floor and crowned by a beautifully detailed stained-glass skylight. Dramatic Florentine arches surround the atrium, and intricately wrought iron panels decorate six stories of balconies. Timeless elegance and modern amenities best describe our luxury hotel in Denver. Each of our guest rooms includes a 42-inch HDTV, Wi-Fi, and Keurig® coffee maker. The bathrooms feature Carrera marble countertops, sophisticated silver fixtures and rain showerheads that tap water from an artesian well. We offer unique dining experiences where you can enjoy casual dining, afternoon tea, fine dining, a lavish brunch and a cigar bar. Plus, our spa offers luxurious treatments.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Entertainment staff
Car hire
Conference facilities
Paid private parking on-site
Paid wifi
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Happy hour
Special diet menus
Wine / champagne
Evening entertainment
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Makeup services
Manicure
Massage
Pedicure
Salon
Steam room
Waxing services
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Interconnected rooms available
Room service
Refrigerator
Cable / satellite TV
Bath / shower
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / closet
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Luxury
Languages Spoken
English
2525Reviews33Q+A100Room tips
Traveler rating
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Popular mentions
doug100worth wrote a review Jan 19
Palm Beach, Florida917 contributions461 helpful votes
Whilst we came every year from 2000 - 2016, always stayed in a Royal Suite, always ate at the Palace Arms and loved Brown Palace as a welcome relief from the reason we were in Denver for a few days each year which was medical, we have been here since Sunday (it's now Wednesday) and our Royal Suite is beautiful. That said, service is terrible. No newspaper delivery. Impossible to get In Room Dining to answer the phone. No order form to hang on the door to order breakfast room service. Housekeeping doesn't use clean sheets unless you call and tell them each day you want them and they don't answer the phone so you have to speak with the front desk. We had dinner at the Palace Arms last night and were the only 2 people in the room. One waiter in the room and no busboy. They used to be proud of the ceasar salad that they made at the table. No more.........they make it in the back well in advance and it's second rate. They used to serve prime rib. No more............but they do in another restaurant in the building and our waiter told us he could get us a piece from there and he did...........but it was cold. I WANT TO BELIEVE THAT THEY ARE UNDERSTAFFED BECAUSE OF COVID not because Marriott took over and destroyed the business. That said, I tried to speak with the General Manager (Nick) but couldn't get him on the phone. He is supposed to work from 8:30am - 4:30pm Monday through Friday but I couldn't get him when I tried him on Monday at 9:30am and 4pm. He never called me back and now it's few days later. What kind of General Manager of a hotel in crisis spends so little time attending to business. And, by the way, if you have to pay more to fully staff during a crisis in a service business, why would they not do this. We leave tomorrow and will not be back. A GREAT HOTEL IS BEING DESTROYED. It takes years to build a business like this and it takes no time to destroy it. I HOPE SOMEONE FROM MARRIOTT CORPORATE READS THIS.
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Date of stay: January 2022
Location
Service
Sleep Quality
Room Tip: We love the Royal Suite type accomodation
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35000ft wrote a review Jan 18
Houston, Texas82 contributions81 helpful votes
+1
This had been an excellent hotel with great amenities, clean rooms, and responsive service. Unfortunately, our last stay would have been better at a Holiday Inn. Filthy bathrooms, torn wallpaper, displaced wall panels, and a stuffy room that would not allow adjustment of the thermostat. Rusted utensils for room service.
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Date of stay: January 2022
Value
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Trip type: Traveled on business
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Fishiv wrote a review Jan 5
Chicago, IL51 contributions67 helpful votes
The lobby is beautiful and it looks like High Tea is quite the scene if that’s your thing. My biggest disappointment was the room. The room is fine…nothing great but that’s to be expected in an old hotel. Key issues: 1. Lack of hot water. It literally takes 5+ minutes to get hot water (and I was only on the third floor!). I called the front desk as at first I thought they were out of hot water, and the desk seemed surprised to hear that about the water. But I’ve read about it in other reviews and the other three colleagues (all on different floors) had the same issue. One ended up taking a cold shower. How much cold water does this hotel waste waiting for hot water?!? 2. Temperature control. Regardless of turning down my thermostat, the heat continued to crank out. The temp was 75 and I had it set at 68, and hear wouldn’t shut off. I had to turn it off and wait for the room to cool naturally (windows don’t open at all so I couldn’t use that option to let cold air in). 3. Drapes. The drapes did not open / close smoothly in their tracks. Every time I tried adjusting them, I thought I might break them as I had to use so much force to move them. 4. Hallways. Most disappointing was the staff’s carts cluttering the hallway right outside my door. The first night I thought maybe the cleaning staff forgot to put it away. But the second night there were even more carts there. Going in and out of my room, I had to see these carts right outside my room door on both sides. I’ve never experienced a hotel that literally leaves it’s dirty laundry out in the hallways all the time!
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Date of stay: January 2022Trip type: Traveled on business
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Wadeka wrote a review Jan 5
Evansville, Indiana5 contributions
Hotel is beautiful. Staff was very friendly and accommodating. Hosted small business meeting here. Everyone was COVD cautious and safe. Definitely would schedule another meeting here. I also stayed after on personal time. palace arms served an amazing Manhattan and old fashion. I’m from KY so I know my bourbon
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Date of stay: January 2022Trip type: Traveled on business
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Hiermela H wrote a review Jan 3
Denver, Colorado10 contributions3 helpful votes
No doubt is the best hotel in Colorado Another great stay. From the beginning to the end our stay was flawless. Mose checked us in and she was a great host. Our room was not ready as we have arrived early 😉 then Kennedy surprised us with a nice upgrade incredible attention to design detail. Special thanks to the great front desk team, which was world-class, and to Kennedy which made sure we won’t forget this vacation. Everything was amazing! The food, staff, amenities just every piece was incredible. We highly recommend this place for anyone who is looking to spend time in paradise 😊
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Date of stay: December 2021Trip type: Traveled as a couple
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PRICE RANGE
$126 - $387 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
brown palace denver, hotel brown palace
LOCATION
United StatesColoradoDenverCentral Business District
NUMBER OF ROOMS
241
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Frequently Asked Questions about The Brown Palace Hotel and Spa, Autograph Collection
Which popular attractions are close to The Brown Palace Hotel and Spa, Autograph Collection?
Nearby attractions include American Museum of Western Art (0.03 miles), 16th Street Mall (0.3 miles), and Churchill Bar (0.03 miles).
What are some of the property amenities at The Brown Palace Hotel and Spa, Autograph Collection?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at The Brown Palace Hotel and Spa, Autograph Collection?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Brown Palace Hotel and Spa, Autograph Collection?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Brown Palace Hotel and Spa, Autograph Collection?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to The Brown Palace Hotel and Spa, Autograph Collection?
Conveniently located restaurants include Guard and Grace, Maggiano's Little Italy, and La Loma Restaurant.
Are there opportunities to exercise at The Brown Palace Hotel and Spa, Autograph Collection?
Yes, guests have access to a fitness center during their stay.
Is The Brown Palace Hotel and Spa, Autograph Collection located near the city center?
Yes, it is 0.3 miles away from the center of Denver.
Are any cleaning services offered at The Brown Palace Hotel and Spa, Autograph Collection?
Yes, dry cleaning and laundry service are offered to guests.
Does The Brown Palace Hotel and Spa, Autograph Collection offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to The Brown Palace Hotel and Spa, Autograph Collection?
Many travelers enjoy visiting Epic Escape Game Denver (1.1 miles), Denver Union Station (0.9 miles), and Molly Brown House Museum (0.6 miles).