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Sheraton Denver Downtown Hotel

Traveler (541)
Room & Suite (384)
Dining (131)

About

#86 of 172 hotels in Denver
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Sheraton Denver Downtown Hotel invites you to experience the best of The Mile High City. Located on a mile-long pedestrian promenade filled with outdoor bistros, shopping and entertainment, the popular 16th Street Mall, and situated in the heart of Denver, Colorado's financial and business district, our downtown hotel is a superb choice for corporate and leisure travelers.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Paid public parking on-site
Parking garage
Parking
Free internet
Wifi
Public wifi
Paid internet
Internet
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Wine / champagne
Business Center with Internet Access
Conference facilities
Meeting rooms
Fax / photocopying
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Bottled water
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Good to know
HOTEL CLASS
HOTEL STYLE
Business
Centrally Located
Languages Spoken
English
Hotel links
Visit hotel website
Special Offer:Denver Escapes
Hotel deals
2,787Reviews
30Q+A
100Room tips
Traveler rating
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Popular mentions
Sheraton is in desperate need of a complete remodel from top to bottom. It’s not worth your money and not updated to a reasonable degree. I stayed in the tower which is a hike from the lobby and the entire floor smelled odd and my room did just as much. Kind of old, kind of wet, kind of a foreign smell that just doesn’t translate into comfort. I immediately notified the staff and they said they sent up an ionizer to deal with it. I come back an hour later and it’s literally the same. Decor is astoundingly ugly. I’m amazed the brand has let it go on this long. Wood furniture with chips in it, outdated styles and random pieces stuck in the room that just don’t match or make sense. An outdated, smelly ac unit in the room also adds to the horrid decor style. Bedding cover is dated. The tower also has a “The Shining” creepy aspect to its hallways. I tried to get out of my second night stay so I could go somewhere worth my money (I was being charged over $550 a night), but the hotel demanded their fee if I tried to leave for a better quality stay. The hotel also seems to be fully aware they’re jipping their guests. They charge you a hefty amount when they know it’s not worth near that much and try to pay you off with money to spend in restaurants. Three separate people offered me money for their restaurants, yet that doesn’t fix the crucial issues this place has. A few tips- refuse to stay in the tower. After speaking with staff, they said the main hub is more updated than what I suffered through; bring a ton of air deodorizers or something( I found some lavender oil in my bag and put it under my nose to disguise the smell); wear flip flops everywhere (brown old carpets, really?) This hotel was incredibly disappointing. Even if it’s an old building, that’s no excuse for a multi billion dollar company to forego an absolutely necessary overhaul.
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This extremely outdated hotel is inappropriate for business travel. The roll out desk does not have any outlets for computer or phone, iPad. Bathroom so small you cannot stand between door and toilet and close the door. Carpet warn and dirty. Mold in shower. Getting to Tower rooms takes two elevators. I am Titanium Bonvoy and have the experience to evaluate.
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Response from TeamMarriott, General Manager at Sheraton Denver Downtown Hotel
Responded 5 days ago
Dear Robert G, Thank you for the review. We are sorry for not meeting some of your expectations and for the cleanliness issues you encountered in your room. We have taken note of your comments as we are always looking for ways to improve your experience. We hope we have another opportunity to welcome you again and provide you with a more pleasant experience. Tony Dunn General Manager
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Considering the price of this hotel per night, I feel that they should update the rooms... My room was visible worn, and the toilet didn't work - it was constantly running and I would have to jiggle it. In terms of day to day necessities... there was no full-length mirror. The hotel didn't have plug converters for foreign travellers and the tv was not a smart tv. Lastly, the curtains were not full blackout curtains, they allowed A LOT of light... I was expecting at least the same standards as the Marriott (as they are not in the same group), but the Sheraton definitely needs to catch up.
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Response from TeamMarriott, General Manager at Sheraton Denver Downtown Hotel
Responded 5 days ago
Dear Sara V, Thanks for choosing our hotel. While our hotel is an older property, we work hard to provide outstanding service and clean, comfortable accommodations to every guest. We appreciate your valuable feedback and your comments have been shared with our development team. We hope you will consider returning as we would love to serve you again. Tony Dunn General Manager
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+1
As seems to be more the case these days with United Airlines than ever, our connecting flight to Houston was cancelled for dubious reasons, and we had to overnight in Denver. The airport Westin was charging an exhorbitant rate, so we decided to stay in Downtown. The best Marriott site rate I found was at the Downtown Sheraton, and I'm glad we chose it. For 1/4 what the Airport Westin was charging for a basic room, we had a comfortable, expansive room with huge windows overlooking the city. Our greeting from Nigel at the front desk could not have been more welcoming, and he was more than happy to allow us to keep our room until 4 pm the next day. My Bonvoy status allowed us access to the Elite Lounge, and there, we enjoyed a tasty, hot breakfast the next morning. At departure, Bradley at the front desk made us feel like the hotel valued our stay and hoped for our return. The hotel is enormous and near the Convention Center, and it is conveniently on the 16th Street Mall and its free bus transit. Add on the wonderful rail link to Denver Airport from Union Station, and you have a hotel we'll definitely return to on future pleasure and business visits to Denver.
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Response from TeamMarriott, General Manager at Sheraton Denver Downtown Hotel
Responded 1 week ago
Dear JNechman, As a member of Marriott Bonvoy, we appreciate your loyalty to our brand, and we are glad we could welcome you to the Sheraton Denver Downtown Hotel. Even though it was an unfortunate event that bought you to us, it's always great to hear that our well-appointed rooms, excellent staff, superb amenities, and ideal downtown Denver location exceeded your expectations. Your comments were a pleasure to read, and we are excited to share them with our wonderful staff, especially Nigel & Bradley. Thank you again for your feedback, and we look forward to having you stay with us again. Tony Dunn, General Manager
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We just completed our stay here. We were on the 17th floor. The room was really small and we had to order a replacement mini fridge as ours was not working in our room. I did tell the attendant at check in that it was our 20th wedding anniversary and our friends got a much nicer larger room with better views. Granted, July 5th was her birthday so I was still glad for them. I had noted our anniversary online but it made no difference. When we arrived the bellman would not let us unload our luggage before taking our Harley’s to the underground parking. I noticed cars were allowed to unload. It was a 100 degree day and it is dangerous to idle a Harley in high heat. One of the motorcycles clutch fluid overheated because of this which put the bike completely out of commission causing one couple to have to ride together while waiting for dealer repairs and causing extra expense. Also the underground parking had really high traffic slowing bumps which are not Harley friendly especially when loaded down with luggage. That’s why being allowed to unload before parking the bikes would have been very helpful. I did like the location of this hotel. It’s walking distance from the firework show which was terrific. There are bars and restaurants all within walking distance and the free city bus transportation is right outside. Better customer service for bikers would be much appreciated along with additional training for the bellman upfront.
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Response from TeamMarriott, General Manager at Sheraton Denver Downtown Hotel
Responded 6 days ago
Dear connieml1919NJ, Thank you for your recent stay at our hotel and for your comments regarding your experience. Please accept our sincerest apologies for the issues you experienced and that we failed to provide the service and accommodations you deserved. We have shared your concerns with our team, and we have made adjustments to improve our processes to provide great service every stay. We hope to welcome you back soon. Tony Dunn General Manager
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PRICE RANGE
$125 - $499 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton denver, adams mark denver, adamsmark denver, denver sheraton
LOCATION
United StatesColoradoDenverDowntown
NUMBER OF ROOMS
1231
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