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JW Marriott Denver Cherry Creek

Traveler (189)
Room & Suite (88)
Videos (1)

About

#36 of 172 hotels in Denver
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
Welcome to the JW Marriott Denver Cherry Creek, the iconic luxury hotel in Denver’s top shopping, dining & nightlife district. Centrally located, guests can enjoy easy access to Denver’s top downtown attractions and sporting venues, as well as Cherry Creek North’s more than 400 chic boutiques, restaurants, bars, spas and galleries. The hotel’s 196 guest rooms offer over 400 square feet, many of which offer spectacular Rocky Mountain views. The rooms are complimented with spacious marble baths, complimentary wireless internet and delicious food offerings for Concierge Level guests. Social Fare Denver serves flavorful comfort food, with a lively bar scene and outdoor fire pits. For a little relaxation, head to Antoine du Chez, our on-site salon & spa. We look forward to welcoming you soon to the JW Marriott Denver Cherry Creek.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Spa
Free internet
Wifi
Public wifi
Internet
Restaurant
Breakfast available
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Air conditioning
Housekeeping
Room service
Minibar
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Hotel links
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1,072Reviews
8Q+A
100Room tips
Traveler rating
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Popular mentions
My family enjoyed our stay! The room was crisp and clean as was the bathroom. Beds and pillows very comfortable! Room was quiet and not far from the elevator. The staff really went out of their way to make it a seemless stay for us with a toddler and infant. They had a nice welcome amenity bag geared towards the kids which was unexpected but greatly appreciated. The lounge was also perfect for breakfast before heading out for the day. I look forward to returning!
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My husband made a reservation online. He arrived and even with a confirmation, no room was available. The hotel was sold out. My husband was frustrated because he sat in lobby for ninety minutes and called me to let me know he wasn’t going to be staying there. I thought I may have info he didn’t, so I called from another hotel because I was also traveling. I asked the man who answered the phone if I might have information from the confirmation email and explained my husband was in limbo in the lobby. His snarky response was”oh, I know who he is.” I was really surprised at how rude he was immediately because my husband is very calm and kind. He continued by lecturing me that they don’t have any responsibility to third parties like hotel.com. I asked if I could speak to the manager, he wasn’t available. I asked his name and it was mumbled and I had to ask him to repeat it multiple times. When I asked the employee’s name, he hesitated and said, Michael. I asked his last name and he said he would never give that out. Long story short, called hotel.com and they couldn’t be more helpful. My husband had a pleasant experience at the Hyatt. I had very pleasant treatment at the Hilton that same weekend. No more Marriott for us.
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Response from MasonMills24, Public Relations Manager at JW Marriott Denver Cherry Creek
Responded 1 week ago
Dear Shelly, Thank you so much for taking a moment to review our property and your husbands experience while here. It is our goal to provide the best experience for all of our guests and we sincerely apologize that we failed for you. Our General Manager Dean Griffin would love to talk to you and your husband personally about your husbands visit. Please feel free to contact him directly at 303.253.3002 to discuss in more detail. There is no excuse for the challenges that were faced while here, thank you again for your feedback. Sincerely, Mason Mills JW Marriott Denver Cherry Creek
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The check-in belied what was to come. It was fine. I go to the room and spent the night. The next day the room wasn’t cleaned. I called at 3 o’clock pm and asked to have the room cleaned. When I returned at 10:30 PM the room wasn’t cleaned. I called the front desk, the night manager. “I’m so incredibly sorry“. “I’ll have the room cleaned first thing in the morning, what can I bring you?“ ( how about clean towels, coffee for the morning, some toilet paper, you know, the things a four diamond hotel usually gives their guests.) So I called at 9 o’clock in the morning, talked to the manager, told him I would be out of the room for an hour and to please have the room cleaned. I returned an hour later. The room wasn’t clean. I called the front desk, “I am so incredibly sorry, I’ll send someone right up.“ Someone came up to the room. I left again while they “cleaned.“ When I returned, I called the front desk… The bathroom wasn’t cleaned, the towels were dirty and unchanged, there were no tissues in the bathroom, all the soap was used and worn out, there were marks all over the mirror, the bathtub hadn’t been cleaned, I called the front desk. Guess what… “I’m so incredibly sorry.” The head of housekeeping came up, and personally cleaned the bathroom guess what… “I’m so incredibly sorry.” But she really wasn’t prepared to clean the room as you might expect so it wasn’t clean. The air-conditioners at this hotel are in capable of keeping up with temperatures over 90°. “I’m so incredibly sorry.“ They have only one person, generally, at the front desk to check in multiple guests“I’m so incredibly sorry for your wait, thank you for waiting.“ I think that the management training for this Cherry Creek JW Marriott consists of a full three day course in, “I’m so incredibly sorry” Spoken in multiple languages to “assure” anyone who might complain about anything. But you know what, it really doesn’t solve any problems. The management of this hotel never solved a single concern. And my complaints weren’t in the category of unique. I just wanted air conditioning and a clean room. I have never been in a Motel 6 that was as poorly managed as this JW “I’m so incredibly sorry” Marriott. I’m so incredibly sorry to have to give a review of this kind to a hotel that has this kind of reputation, and I’m so incredibly sorry but I will never be staying at the JW Marriott in Cherry Creek again nor could I recommend it to anyone else. And management, please don’t bother to reply to this review - I know, “You’re so incredibly sorry.”
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Response from Jordan C, Manager at JW Marriott Denver Cherry Creek
Responded 3 weeks ago
Dear Journeymun, Thank you for taking the time to share your valuable feedback. My name is Jordan Collier and I am the Assistant Front Office Manager at the JW Marriott Denver Cherry Creek. While I am incredibly disappointed to hear, I do appreciate you taking the time to let us know about your experience. We take great pride in providing legendary service to each and every guest, and I regret that in this case, we failed to meet our high service standards and more importantly, your expectations. I would love to have the opportunity to hear more about your recent stay in an effort to prevent these issue from occurring in the future. Please let me know the best contact number and time to reach you, or feel free to contact me via phone anytime. I look forward to speaking with you in order to restore your confidence in the JW Marriott Denver Cherry Creek. Sincerely, Jordan Collier Assistant Front Office Manager Jordan.Collier@jwmarriottdenver.com (303)-316-2700
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The hotel has been recently renovated and they did a great job. The rooms are very nice, and well equipped. The head concierge, George, is a great local resource and always extremely helpful. Every staff member is helpful and accommodating. This is a top tier place to stay.
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Response from MasonMills24, Public Relations Manager at JW Marriott Denver Cherry Creek
Responded 4 weeks ago
Dear Steven I, We are pleased to hear that you enjoyed your most recent experience with us here at the JW Marriott Denver Cherry Creek. We hope you come back and stay with us again soon. Sincerly, Mason Mills Marketing Coordinator JW Marriott Denver Cherry Creek
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We were tired old souls coming off of a long day of travel so we were happy we had chosen the JW Marriott Denver Cherry Creek. A lovely hotel with well appointed rooms, a top notch staff all in a great location. In a walkable neighborhood, across the street from an upscale mall. There are several great restaurants in the immediate area. Even a Whole Foods Market on the same block. Thank you to everyone, seen and unseen, who make this a wonderful place to spend a few nights. Special thank you to Mr. Ed Seger, I hope I have his name correct. He was so kind to help my husband and me with a temporary luggage repair just before we left.
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Response from MasonMills24, Public Relations Manager at JW Marriott Denver Cherry Creek
Responded 5 weeks ago
leavingagain14, We are so glad to hear that you enjoyed your time and experience with us. We hope you come back to visit us again soon. Sincerely, Mason Mills Marketing Coordinator
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PRICE RANGE
$251 - $574 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott denver cherry creek hotel denver, jw marriott cherry creek, marriott denver, denver marriott
LOCATION
United StatesColoradoDenverCherry Creek
NUMBER OF ROOMS
196
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