we checked in on a day with a high of 45. The heat would not work. We called for service and house engineer had to break into controls in closet ceiling to adjust source. Next day Temps were 65 and the room temp wouldn't cool. Rather frustrating.
Enjoyable stay on way to visit son in college 10-12 March. Comfortable and spacious rooms, nice lobby and attached bar/restaurant. Historic District, State Capitol, Mint, Station, Baseball etc all within easy walking distance as were a large selection of bars and restaurants.
I stayed for 5 nights and really liked the hotel. The staff was always friendly and helpful. The room was great, comfortable bed and a really nice shower. It had a lot of outlets and charging ports. Pretty nice location too.
I’ve been meaning to write this review for over a year. What happened there still truly haunts me and caused me some emotional turmoil. I stayed there in the middle of a move and left personal belongings with valet/baggage storage due to last minute flight snafu. I checked with front desk saying I wasn’t sure when I’d be back but that I would grab them as soon as I came back which would likely be in a month or so. They said totally fine. Circumstances prevented me from coming back for several months but I called twice and they said it was all good. When I called to say I was coming back to get my things 2 months after my last call in which they had said just come when you can (and gave me NO deadline) they couldn’t find them then said they got rid of them! NOBODY called me! My phone number was written in Black sharpie in HUGE font on 2 of the bags along with my name. my belongings consisted of BRAND NEW ski helmet, brand new ski goggles, very nice powder skis (in a nice ski bag WITH MY PHONE NUMBER IN HUGE FONT ON OUTSIDE), very nice ski boots (in a nice boot bag WITH MY PHONE NUMBER IN HUGE FONT ON OUTSIDE and my helmet, goggles in same bag), ski clothing, and a box of hugely sentimental belongings from my move (family pictures, documents, etc). Again, my phone number was written in huge letters on both the ski bag and the boot bag and the box. No effort whatsoever to contact me. As if they had called I would have had had a local friend pick up ASAP. Clearly an employee took the skis/boots or sold them. When I called to say I was getting them they were super vague about what happened but said they did remember the stuff and said someone took them away. Sure policy on tag says not liable but this is robbery by employees in a locked closet and wrong and they shouldn’t have told me on phone not to worry about not picking it up. More importantly, be a decent human and at least make a phone call, some effort when the phone number is screaming to you, before taking them or getting rid of them. This wasn’t just a suitcase or a bag that was a bother to them. This was nice belongings that clearly someone wanted, otherwise they would have at least CALLED ME before taking them even if it's policy. They know given the fact that there was a phone number someone would have come for them. Not to mention if they had just checked with the front desk. But the fact that my contact info was LARGE on every single item means there is ZERO excuse. I cried when I found out and could not believe their lack of care or apology about the situation. This was at LEAST $3.5K worth of belongings PLUS the box of truly irreplaceable family belongings on top of that. They offered NO accommodation whatsoever. Truly abhorrent inexcusable and incredibly sketchy. No integrity. Still in shock.…
I have stayed at the Monaco numerous times because of the high quality of the rooms. And the customer service is outstanding. My girlfriends and I had an amazing stay! We'll be back for sure...Can't wait!