The rooms are stuffy and have a musty, horrible smell. I was booked into a room that was more like a closet. To get to the bathroom you had to ensure you stand on one side of the door else there would be no space for you to pass. The bathroom is not well cleaned and even has black stains along the tiles. It was unfortunate that the curfew hours had started and we were forced to sleep at this place. The staff rise up so early and shout and chatter without any regard to guests. The service was terrible. The staff do not respond to any question or complaint, it is more like take it or leave it. No covid rules seem to be in effect apart from telling you to wear a mask. This is the worst place I have ever stayed in. I would not recommend it even to an animal. I even feel horrible giving it any rating.…
we visited teatot hotel for accomodation. The rooms were stuffy and corridors dirty. There was no good indication whether they even care about covind19 except that staff had old branded masks. The whole night was a nightmare to us and we regret. When raised our concerns no body bothered to listen to us and we had to leave . I cant recommend this hotel
Had a mix up that was my fault actually and Charles and Mwikali handled it very well. Definitely coming back. Very clean and a good stopover for those travelling. its right next to Mulleys supermarket so talk about two birds with the same stone.
Being a first timer the hotel passed my expectation. The staff are friendly and helpful, the room and bathroom is spacious. Loved it that the toiletries are paraben free. The place is also next to a supermarket, hospital, road and other facilities which makes it convenient for residents who would love to explore the town of Machakos. Food is average with a lot of fat, for pizza lovers you will find one that suits your taste. Lighting in the room is convenient for sleeping and for enthusiastic readers you'll struggle abit. Wifi is limited in the rooms. Never the less I enjoyed my stay.
The hotel is just a paradise, nice and superior in all aspects: 1.the warm welcome by reception staff 2.clear guidance in everything, staff ready to assist in all aspects with a smile 3.the management of the hotel is high class 4.the accommodation rooms are a notch higher than five star 5.the meals offered are very delicious, accommodative to all tastes and affordable Nb. Recomendable for all business requirements.