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This hotel says they have a free breakfast. NOT. What they have is a small table in the lobby that has coffee/tea and a choice of cellophane wrapped small muffins or a granola bar. No OJ, milk, cereal, toast. There is also no seating room...More
Thank John G
Response from 00esa, Manager at Extended Stay America - Colorado Springs - WestResponded 4 days ago
John, thank you for your review. We apologize for the difficulties you encountered while you were here and for not meeting your expectations with our grab-and-go breakfast. Please be assured that we have discussed your concerns with the appropriate teams, and we're taking immediate steps...More
My husband and I had to cancel our trip to see family in Colorado Springs because he had to have a heart valve replacement and triple bypass. It was a whole year later that he was cleared. Extended Stay America held our reservation and worked...More
1 Thank hejkt
Response from 00esa, Manager at Extended Stay America - Colorado Springs - WestResponded April 9, 2018
Thanks for the awesome feedback. We are thrilled to know our location was ideal for your needs and that you were impressed with our top-notch service and facilities. It was a pleasure having you at Extended Stay America, and we look forward to hosting you...More
This was the most disgusting place I have ever checked into. There was hair in the bed and hair and old toothpaste in the shower. It smelled like mold and it was filthy. I didn't want an argument with the front desk because the gal...More
Thank Stephanie H
Response from 00esa, Manager at Extended Stay America - Colorado Springs - WestResponded August 20, 2018
Stephanie, thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your...More
This is my 2nd time staying at property. It is close to the Interstate and close to Costco, Trader Joe's and a variety of eating establishments. The property is set up in my opinion more for guests staying one night. There is no daily housekeeping...More
Thank Lari B
Response from 00esa, Manager at Extended Stay America - Colorado Springs - WestResponded July 14, 2018
Thanks for being our guest at Extended Stay America. We are pleased to know our location was ideal for your needs and that you were satisfied with your stay with us. We appreciate you recommending us and look forward to welcoming you back soon.
Good hotel for the price. Was only here for one night, so not much to report. Seems like it would be, as the name says, good for an extended Stay. Convenient location. Check-in was a bit slow and cumbersome.More
Response from 00esa, Manager at Extended Stay America - Colorado Springs - WestResponded June 22, 2018
Thanks for choosing Extended Stay America for your stay. We are pleased to know your stay with us was enjoyable and that you were impressed with our convenient location. It was good to have you here, and we hope to welcome you back soon.
I was there in either May or June of this year. I can't remember exactly. I travel through Colorado Springs often. The location was quite convenient, but unless they've hired a new housekeeping staff I wouldn't recommend... More
I was there in either May or June of this year. I can't remember exactly. I travel through Colorado Springs often. The location was quite convenient, but unless they've hired a new housekeeping staff I wouldn't recommend this location.
I paid about $20 more a night for a room at the Residence Inn. This location also has a full kitchen if this is what is interesting to you about the Extended Stay.
It is a little further north (maybe a 15-20 min drive to downtown), but everything about it was great. Free breakfast, very clean rooms, evening receptions (hamburgers, pasta, salads, soft drinks, beer, wine, etc...) made the extra $20 well worth it.
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"Rooms on west side have view of Pike's Peak and Rockies. Beautiful"