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Hotel Elegante Conference & Event Center

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2886 South Circle Drive, Colorado Springs, CO 80906 (Formerly Crowne Plaza Colorado Springs)
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1 room 1 adult
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Hotel Elegante Conference & Event Center
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246 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Elegante Conference & Event Center
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Washington DC, District of Columbia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed October 28, 2015

This hotel appears at first to have everything you want as you walk into the main lobby area; restaurant, bar, Starbuck's, pool, etc. I also didn't realize this was a faith-based facility, which I didn't mind but if you're not aware of this, seeing a 10-foot tablet at the front entrance with the Ten Commandments etched onto it may surprise... More 

Helpful?
1 Thank JVS0707
Ed O, General Manager at Hotel Elegante Conference & Event Center, responded to this review

Dear JVS0707, I’m disappointed to hear of your less-than-satisfactory experience with the food and beverage, carpets, and size of the hotel. I have shared your comments- as we do with all guest comments, with the staff and those directly responsible for those areas which you mentioned. We are proactively working on touch screen directional signage, which will be strategically placed... More 

California City, California
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed October 27, 2015

I was in COL on the 15th-19th Oct. The people were warn & friendly in every department. Even the cleaning service & maintenance service personnel carried the same spirit of warmth. I would have gone bankrupt in the buffet, but my stomach was Just Not Big Enough. The prices were comparable to any buffet I've been to but the food... More 

Helpful?
Thank Samuel P
Ed O, General Manager at Hotel Elegante Conference & Event Center, responded to this review

Dear Samuel P., Thank you for your recent review of our hotel. I am very pleased to hear that you enjoyed our hotel as well as the food on our buffet in the Restaurant. I have shared your comments with our leadership team and team members. We all work hard every day to deliver excellent service and products to our... More 

Colorado Springs, Colorado
Level Contributor
1 review
1 of 5 stars Reviewed October 22, 2015

I met my husband and friend for lunch while they were attending an all day conference at the Hotel. They had a one hour lunch break. It was a large group attending. So everyone headed to the restaurant. We were among some of the first seated and the last (after 30-40 minutes) to get our orders placed. I noticed someone... More 

Helpful?
Thank TeresaB511
Ed O, General Manager at Hotel Elegante Conference & Event Center, responded to this review

Dear TeresaB511, I was disappointed to hear of your experience in the hotel’s restaurant during your lunch break for the day conference here in the Hotel this past week. Unfortunately, the service level you received was less than what is our standard and for this I sincerely apologize. Please know that I have personally identified the source of this problem... More 

Travelers are raving about these Colorado Springs hotels

Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed October 20, 2015 via mobile

Large room and very comfortable bed. However the room and hallways smelled of skunk and must and the fan control didn't function. The front desk attendants came across as unpolished in comparison to chain hotels. As an example, I asked for a running route for the morning. Blank stares. There was no local map. The desk attendant pointed in a... More 

Helpful?
Thank Peter G
Ed O, General Manager at Hotel Elegante Conference & Event Center, responded to this review

Dear Peter G, Thank you for taking the time to review our hotel over your recent business trip to Colorado Springs. I am glad to hear that you enjoyed your room and comfortable bed! The beds themselves are custom Simmons Beautyrest 13.5” individually-coiled pillow top mattresses, made exclusively for our properties. We receive quite a lot of compliments on our... More 

Colorado Springs, Colorado
1 review
3 of 5 stars Reviewed October 19, 2015

Each time that I called, different receptionists gave me a different story on the airport shuttle service. Same thing with a shuttle service back from the nearby Broadmoor. In person, the staff was much, much better. There was a problem with my room that the management took far more seriously than I did. I am deeply appreciative that the manager... More 

Helpful?
Thank Madeleine P
Ed O, General Manager at Hotel Elegante Conference & Event Center, responded to this review

Dear Madeleine P, Thank you for your recent review of our hotel. I am pleased to hear that the manager on duty was able to rectify your concerns and partner with you to ensure you had a pleasant experience during your travels. Apologies that the shuttle service- and communication about this complimentary amenity, was challenging for you; we have already... More 

Denver, Colorado
Level Contributor
1 review
1 of 5 stars Reviewed October 17, 2015

I booked this hotel after seeing it was rated 3.5 stars, and on the outside of the building they have four stars next to the name. IN MY OPINION THIS IS A 2.5 START HOTEL AT BEST. I've stayed in many 3.5 and 4-star hotels and this hotel was nowhere close to any of them. The carpets were dirty and... More 

Helpful?
Thank Lisa T
Ed O, General Manager at Hotel Elegante Conference & Event Center, responded to this review

Dear Lisa T, The hotel boasts 500 Guest Rooms and 50,000 square feet of meeting space, making us the 2nd largest hotel and conference center in the city. Additionally, we are continually looking for ways to improve our facilities and processes, so comments such as your are very helpful. For example, the Jacuzzi is currently undergoing maintenance- thanks to your... More 

Mount Vernon, Washington
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed October 17, 2015

Great beds, very clean wonderfully quiet rooms connecting to each other. Full very inclusive buffet breakfast included, with very helpful wait staff. NO PLASTIC. real dishes, plates, and flatware. Drinks provided at the table, as requested, delivered quickly. Lunches and Dinners were great too. Banquet Dinners equally special and wonderful. All staff members had big smiles. I felt like I... More 

Helpful?
Thank FlyPapaJohn
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed October 12, 2015

We were there 4 nights and it is one of the best hotels I have ever stayed. The restaurant was exceptional. Usually the hotel restaurant is over priced, slow and average food but this one is excellent. All the staff was helpful and made for a very pleasant stay. The rooms were typical of comparable hotels but the beds were... More 

Helpful?
Thank Hurrel1970
Live Oak, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 9, 2015

31 members of the 339th got the royal treatment at the Elegante'. A great bunch of people to work with, from the Sales Manager down to the Cleaning Lady. We were very satisfied and highly recommend the Elegante'.

Helpful?
Thank Robert M
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed October 5, 2015 via mobile

My husband and I stayed here for 2 nights. Upon check in, I had asked for a mountain view on an upper level. I had booked a King room. When we drove over to our room, (way too large to walk with all your luggage), all we saw is the parking lot, no mountains. We walked into our room, and... More 

Helpful?
Thank Katie S
Ed O, General Manager at Hotel Elegante Conference & Event Center, responded to this review

Dear Katie S., I apologize that your experience with Hotel Eleganté was less than satisfactory. It is correct that when booking through a third-party website, or web site other than the our hotel directly that the room type is not guaranteed. We do our best to accommodate the request and I do apologize that we were unable to provide you... More 

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