I wouldn't consider this a luxury resort and definitely don't agree to be charged a nightly resort fee. Our room was extremely dated. I have stayed at hotels that cost $100/night and had a better room. My view from my balcony was the backside of the resort. The bathroom door barely shut unless you slammed it. The shower leaked all over the floor and I only had hot water the first day. We decided to eat breakfast at the Mountain View restaurant - big mistake. The food was a buffet similar to what would be complimentary at a hotel. The food was cold and when i received the bill it was $85 for three people!! Needless to say we didn't eat there again. There were quite a few amenities, but most of which you had to pay extra for. I would not stay here again.
Enjoyed the stay - great service. Food was delicious and the views are spectacular. They have done a great job with the renovation. I look forward to many more visits to Cheyenne Mountain resort! Highly recommended.
The mountain views from our balcony were amazing! Sitting on the balcony we enjoyed the sunrises, star filled sky, and watching hummingbirds, magpies, and hawks with the peaceful setting on the golf course. Clean room was huge. Outdated and we had a leaky coffee maker but was clean inside and out. I recommend staying here. Great location for the popular sites and some local sites as well. Broadmore hotel to walk around and eat, 7-falls, and beautiful huge homes. Restaurants we ate at were Ducas Italian as it’s really close by & Old Chicago being the best tasting by far .
We stayed at CMCS for a business event and it felt like it was one thing after another. There was no cable in the rooms the first day and the rooms while clean were just OK. The main areas are really nice but the bar was confusing as it was only open at night and then only until 10pm. Food was confusing, breakfast buffet is all there is besides the (not quite a) Starbucks place, lunch at the clubhouse and dinner only available at the bar which is limited and not open very late... Housekeeping was hit and miss with no glasses in the room unless asked for specifically and strange hours of service.
We were lied to. It was a classic Bait and Switch. We booked (and were told we had to prepay $4,074 to guarantee the accommodations) based on the agreement that they could accommodate our specific needs, which were: Joining rooms (Presidential Suite + Double Queen room) so my parents could watch our Daughter at night and have room service, and we could have date nights on property, while they remain comfortable. Both rooms to be pet-friendly and have walk outs/patios to support our 3 dogs being able to have easy access to grass to go to the bathroom. We confirmed twice before arrival, including with the Front Desk the morning of. Upon arrival, we were told sorry, the joining room is not available which meant not only did we not have joining rooms, but my parents room had a balcony, and would mean a long walk including a spiral staircase, or elevator (not dog or senior friendly.) When I reiterated that I had called that morning, the front desk young lady argued with me, that it couldn't be true. I showed her my call log, and she just kept dismissing my frustration. When I asked to speak to a manager, I was told there was only a Housekeeping Manager on the premises. Eventually I flagged down a woman who is the banquet manager. She appropriately listened, asked questions and offered empathy. She showed us to the room to see if we could make it work, but it just would not. We ended up getting a refund, and left with no compensation for our family and dogs traveling in 3 vehicles from 60 miles away. We tried to find other lodgings, but of course everywhere was booked for Labor Day weekend. We ended up going home. We are enraged at being misled, and lured into a situation that was not feasible for us to accept, and losing out on an opportunity for special family time, and time for my Husband and I to be alone. I tried contacting Andrew Stegan, the GM of the Resort, with no response. I called Wyndham Corporate Complaints Dept, spent 45 minutes on the phone having my situation documented for review, and being promised a call back from management of the hotel within a week... no response. I then received a generic canned email saying they were sorry to hear of our experience, and offering 3,000 Wyndham Rewards points.... WHY WOULD I WANT POINTS TO USE AT A HOTEL GROUP WHO TREATS THEIR CUSTOMERS SO TERRIBLY?…
The views from here are great! It was quite expensive for what you get though. Breakfast buffet wasn’t great and cost $28 per person. The catered dinner was hosted outdoors where we were rained and hailed on while trying to grab food. Beds were comfy. The rooms were controlled by central AC though so in order to get our room below 73 degrees we had to sleep with the balcony door open. My favorite part was the Starbucks coffee and breakfast burritos served at the little desk that opened at 0630.
Our room was not clean at all. The baseboards looked like they haven’t been touched in months and the bathroom was disgusting. There was dirt scum on the outside of the tube with old hair stuck to it. The baseboards in the bathroom were brown because they were so dirty. I was so uncomfortable about the lack of cleanliness that we left the resort as soon as we woke up the next day. This resort does not hold up to the Wyndham resort standard. This was a total waste of money.
If you choose to stay at this resort, do not stay in any room other than the top floor. You can hear every move that guests are making from the first and second floors. It was unbearable and sleep was next to impossible.
I had THE BEST massage by Tj! I got the CBD massage & body scrub. He was so accommodating & was not afraid to get those knots out. My pain was mainly in my neck and shoulders & I left so relaxed. I didn’t want to leave😩 Thanks Tj & to all the nice staff at the spa.
The Cheyenne Mountain Resort & Spa needs a refresh, update & some TLC. The lobby looked good, & the salmon salad in the Generations Bar was delicious (although I ordered the wedge salad & got a butter lettuce salad) & the 80 minute massage I received at the Alluvia Spa was one of the best I’ve ever had, but the property overall was run down. The room was comfortable & clean, but other parts of the property were not as well kept. The pictures on the website look a whole lot better than most of the spaces at the resort. The staff, on the other hand, were awesome. Couldn’t have been nicer. The restaurant was under staff, but what restaurant isn’t these days.