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Residence Inn Colorado Springs North/Air Force Academy

Traveler (30)
Room & Suite (20)
Dining (3)
Certificate of Excellence

About

#11 of 108 hotels in Colorado Springs
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders GreenPartner
Property amenities
Pool
Free parking
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Tennis Court
Wheelchair access
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Room features
Microwave
Family Rooms
Kitchenette
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Centrally Located
Hotel links
Visit hotel website
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Hotel deals
410Reviews
8Q+A
100Room tips
Traveler rating
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  • 35
  • 12
  • 10
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Popular mentions
Easy access to the hotel. Appreciated the ability to have 2 bedroom as we were traveling with teen girls and privacy is important for my husband and I. Very friendly and helpful staff. Would highly recommend it!
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Review collected in partnership with this hotel
Response from DeborahN1244, General Manager at Residence Inn Colorado Springs North/Air Force Academy
Responded 3 days ago
lucygordon, Thank you for taking the time to leave us a review on TripAdvisor. We appreciate your choosing our hotel for your stay in Colorado Springs. We are so glad you found our team friendly and helpful and the 2 bedroom unit perfect for your family. We appreciate the recommendation and hope you will visit us again soon!
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Though the setup looked good, the onsite manager was very Rude manager and not at all customer friendly. I booked a room for 4 adults and got a confirmation of the same. After checking in, I found the room to be with one queen bed! Went back to reception and manager was not at all concerned and said that this is all we have and they cannot do anything !. I was further quoted that it's my mistake that I booked a room with a 3rd party and they take no responsibility ( in spite of them giving the confirmation). Was told that I can pay additional for rollaway beds though I had already paid for 4 adults, 100% in advance. I and my family were made to feel very bad and kinda forced to check out immediately. Thankful to Hotwire.com, that they were immediately able to find me another accommodation in the night. When I went back to return the key card after booking another hotel, then I was told that the provided room has an option of sofa cum bed !! ( was never told about this earlier). Overall, very rude manager and I would not suggest anyone book this hotel for personal/business travel. There are lots of better hotels nearby -try them.
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Response from DeborahN1244, General Manager at Residence Inn Colorado Springs North/Air Force Academy
Responded 3 days ago
ankurjaini, My sincerest apologies that your check in to our hotel was so terrible. I can imagine after traveling all day with family to finally reach your destination only to find the room you reserved was not going to work for your family was incredibly frustrating. When you returned to the desk to let them know the room is NOT what you expected and would not work for your family our number one priority should have been to help you find a hotel who had a 2 queen bed room that would accommodate you and your family. Instead the focus became more about who was wrong. That should never have happened. Hotwire goes by how many the room sleeps and not by beds. A fold out sofa sleeper gets included in their bed count even if the inventory we give them states 1 queen bed. Clearly that would never work for you, your pregnant wife and your parents. I spoke with Hotwire and we will work on ensuring they reflect the correct bed count. I also ensured them they would not be charged and to ensure your funds were available to you for your new room. I have also spoken to my front desk team and manager regarding this situation and how it should have been handled. I realize you were frustrated after seeing the room would not work, but this did not give my team a right to become argumentative. You were responded to rudely and assure you this has been handled here on property.
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Great location, friendly staff but very dated rooms. The bathroom cabinets were very damaged and the hair dryer was attached to the wall. It obviously serves a great deal of military families so I’m sure it would be hard to update
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Review collected in partnership with this hotel
Response from DeborahN1244, General Manager at Residence Inn Colorado Springs North/Air Force Academy
Responded 6 days ago
monica, Thank you for taking the time to leave us a review on TripAdvisor. We are so glad to hear you enjoyed the location and staff. Our hotel is actually half way through our renovation with the rooms and corridors being the last area to be completed. Renovation resumes in October and all rooms should be completed in February. We hope you will come visit us again and see all the updates.
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Really enjoyed this hotel. I stay in lots of Marriott properties and this one stands out as very good . Very close to the Air force academy and there are some nice places to eat close by. We were ungraded to a two room suite which was very nice
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Review collected in partnership with this hotel
Response from DeborahN1244, General Manager at Residence Inn Colorado Springs North/Air Force Academy
Responded 6 days ago
Happiness _ Thank you for choosing our hotel for your stay in the Springs. We are so happy to hear you enjoyed the upgrade to the 2 room suite and the location to the nearby restaurants and attractions. We hope you will be visiting us again soon.
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With the addition of additional restaurants and theaters within a mile, this property continues to get better each time for a family stay. The staff is always very friendly from front desk to housekeeping.
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Review collected in partnership with this hotel
Response from DeborahN1244, General Manager at Residence Inn Colorado Springs North/Air Force Academy
Responded 6 days ago
eassam1, Thank you and welcome back! The area around us is growing and we are so excited for the new restaurants and entertainment so nearby. Our hotel is also halfway through our renovations and will have completely all new rooms by February 2020. We look forward to your next stay and thank you for the review!
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PRICE RANGE
$146 - $321 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
residence inn colorado springs north hotel colorado springscolorado springs residence inn
LOCATION
United StatesColoradoColorado Springs
NUMBER OF ROOMS
113
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