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BEST WESTERN PLUS Castle Rock

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GreenLeadersBronze level
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BEST WESTERN PLUS Castle Rock
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475 Reviews from our TripAdvisor Community

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Showing 463: English reviews
Level Contributor
5 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

We had the unfortunate luck of getting a room where housekeeping had failed to restock anything and had left a rather nasty surprise in the toilet. After speaking with the front desk we were able to get a new room that had been properly taken care of. Overall the room was nice for a 2-3 star hotel. The AC worked... More 

Helpful?
Thank Chris.Cassidy L
Denver, Colorado, United States
Level Contributor
5 reviews
4 of 5 stars Reviewed 4 days ago NEW via mobile

We wanted a nice play to stay after a long day at the Renaissance festival and to get a jacuzzi in the room was a bonus! The bed was nice and clean and comfy but I should have asked for another pillow. The bathroom was fine but we really didn't care because of the jetted rub in the main room.... More 

Helpful?
Thank Josef Z
mattoon,il
Level Contributor
86 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed here during a business trip to Denver as everything in the Denver area was sold out. Great hotel and even better staff. The front desk staff was top notch in handling my needs and changes! Room was comfortable and clean. Breakfast was a good start.

Helpful?
Thank pokey89
Trinidad, Colorado
2 reviews
5 of 5 stars Reviewed 1 week ago

My experience at this hotel was excellent and I recommend this hotel. The employees are extremely helpful and professional. The rooms are very clean and the beds are comfortable. The location was also a plus. It has easy access to and from Interstate.

Review collected in partnership with Best Western

Helpful?
Thank maryannj868
Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review

Thank you maryannj868 for your detailed 5 star review! We truly appreciate you taking the time to not only leave us a review, but comments to future guests on what you enjoyed about your stay! We are glad to hear that you enjoyed your stay and would recommend us to anyone in the future! We look forward to seeing you... More 

Indianapolis, Indiana
2 reviews
5 of 5 stars Reviewed 1 week ago

I made the mistake of trusting a Travel Agent with my plans. When we got to the Hotel things were so messed up I was beside myself. This was a trip to say my vows with the man I love as well as lay my mother's ashes to rest. Suzette and Rita were AWESOME as was the rest of the... More 

Helpful?
Thank Pamela L
Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review

Thank you Pamela L for taking the time to leave us a review of your recent stay! We truly enjoy receiving reviews such as this one! Our staff goes above and beyond every single day and we are happy to hear that they impressed you! We are glad to hear that we were able to alleviate the stressful situation for... More 

Vancouver, Washington
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We were so pleasantly surprised by this hotel, as we had never stayed at this particular one before. We give it a 10+. Not to mention, there's a handy dandy little brewery a couple of blocks away that was great.

Review collected in partnership with Best Western

Helpful?
Thank Mercy123
Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review

Thank you Mercy123 for your "beautiful hotel" review! We are glad to hear that you were pleasantly surprised and impressed during your recent stay! We strive to provide the best customer service and overall product in the area and are happy to hear that you enjoyed your stay! We do indeed get many guests that also enjoy the Rockyard Brewery... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

Everyone was so helpful, incredibly clean, breakfast was fresh and always filled and clean! The front desk would go out of their way to help. I had spoken to a young lady named Dakota she was checking in rates for me for a special event and told me she would call me back and she did! I changed reservations from... More 

Review collected in partnership with Best Western

Helpful?
Thank 573lorid
Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review

Thank you 573lorid for your wonderful 5 star review! We truly appreciate you taking the time to leave us a detailed review of your recent stay and the kind comments in regards to our Front Desk Manager Dakota. I will personally pass this review on to her and let her know that she helped create a memorable experience for you!... More 

Denver, Colorado
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed 1 week ago

We booke the room for 2 queens, got there and the room smelled of smoke, told the front desk, they said, we are sold out. Did nothing, did nothing. Terrible Customer Service. Then booked the following week for 4 days, booked a KING SUITE, was told when they checked in that there are not guarantees of the rooms you book.... More 

Helpful?
Thank Carla M
Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review

Good morning Carla M, Thank you for taking the time to leave us a review of your recent stay. Unfortunately when booking through a third party site, there is no guarantee of a certain room type. On behalf of the entire team here at the Best Western, we apologize for any inconvenience that was caused because of this. We are... More 

Austin, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

very well kept place and surroung area is looks excellent as well ,breakfast area is small hang up phone when i tried to report problem so i have to call back i did not see any other issue looks like their phone system was acting funny

Review collected in partnership with Best Western

Helpful?
Thank ABHY1
Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review

Thank you ABHY1 for your review of your recent stay! We appreciate the comments in regards to our entire facility and the feedback in regards to our breakfast area. We did indeed have an issue with our phone system that has since been resolved. Please feel free to give us a call back if you'd like to discuss anything further.... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We spent one night here on the way to NM. We were met by a very pleasant young man at the front desk. The room was a great size and clean. The bed was very comfortable and it was quiet. We slept great! There was both hot & cold breakfast available the next morning. I would stay there again &... More 

Helpful?
Thank Tina L
Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review

Thank you Tina L for the 5 star review of your recent stay! We are pleased to hear that you had a very enjoyable stay here with us on your way to New Mexico. Thank you for your kind words in regards to our Front Desk attendant that assisted you at check in. We are glad to hear that you... More 

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
The Best Western Plus in Castle Rock is conveniently located off the I-25 corridor with access to many amenities.We are located directly south of the Outlets of Castle Rock and within walking distance to many restaurants. Downtown Castle Rock, Denver and the Rocky Mountains are just a short drive away! With our free complimentary hot breakfast served every morning to our 24 hour front desk service, we strive to make your stay feel like home away from home. ... more   less 

Additional Information about BEST WESTERN PLUS Castle Rock

Address: 595 Genoa Way, Castle Rock, CO 80109-1980 (Formerly BEST WESTERN Inn & Suites of Castle Rock)
Location: United States > Colorado > Castle Rock
Price Range: $118 - $215 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Castle Rock 2.5*
Number of rooms: 69
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotwire, Travelocity, TripOnline SA, Odigeo, Hotels.com, Priceline and Best Western + Iniative so you can book your BEST WESTERN PLUS Castle Rock reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Castle Rock
Castle Rock Best Western
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