Stayed three nights here for a conference. No maid service, very poor conference food, worn carpets and furniture around the whole resort…no balconies for hotel rooms. We wouldn’t stay here again. Beds and pillows are comfortable and the room is more updated than the common areas of the hotel. Located next to lots of great hiking and walking distance to the town…
First, the good. The location with ski in and ski out is amazing. The ski lockers and access to the slopes and lifts was fantastic. The studio had a small kitchen with stove, microwave, dishwasher and refrigerator which met our needs. Bed was not comfortable. The bad: Needs refurbishment. It looks old and tired. Hallway carpets worn. The steam room smelled terribly of mold and my daughter said "That's because of that black mold in the lights!" Outdoor hot tubs were decent but frequently in use and hard to get availability to use. The worst was finding blood on our sheets - after sleeping in the bed one night. It also went down to the mattress cover which suggests that wasn't washed/changed. (We searched my husband's body for a possible cut he was unaware of - there was none, it was definitely not from us.) We also had another stain on the softbed sheets - but that one MAY have been chocolate and not blood, at least I'd like to believe that. Also, the sofabed blanket was tiny, much to small to cover my two children. The hotel made a big deal out of getting us a second blanket like it was crazy. I guess they'd rather one of my kids sleep without a blanket. No apologies from hotel for the blood on our bed sheets either.…
I have had good stays in the past, but the last experience was horrible. I notified the front desk immediately of the issues, however, the majority of the stay was a big pain. After a few hours in the room, the following discoveries came to light: A microwave that came on but did not cook A coffeemaker that came on but did not brew 4 dining chairs with no seat support left, rendering them unusable A shower light that sometimes worked but not always A bedroom lamp that sometimes worked, if you shook it a little A broken screen door lying on the balcony Bottom kitchen cabinets that were not square, meaning the trash door hung open and the mini-fridge door had to be slammed to shut all the way. On the day of checkin, I reported the microwave, the coffeemaker, and the chairs to the front desk. Because I wanted minimal interference during the stay, I did not report the other items. Following a friendly text exchange with the front desk, housekeeping brought a replacement coffeemaker the following day, but it was missing a part. It spewed water everywhere except in the carafe. I reported the problem and got another friendly response. The next day a 3rd coffeemaker arrived with a misfit carafe. More nice friendly messages. Finally on day 4 of a 7-day stay, I received a working coffeemaker. Maintenance brought a new microwave on day 2, but found that when they tested the existing microwave, it worked. They guessed that the breaker had been tripped. That made sense, so they didn’t replace the microwave. Later it failed again, and playing with the breakers did not bring it back. More text exchanges, while trying to remember this is a vacation, not overseeing a kitchen remodel job. For 5 days of a 7-day stay, there was no working microwave. Communications with the front desk while nice, consistently omitted any response about the chairs. A phone call was met with, “Well, that’s up to the owner. It’s kind of not our problem, although it kind of is.” Not having the chairs meant eating at the coffee table and sitting on the floor or the sofa. It felt more like camping in a carpeted room. Again, kind of like when your kitchen is under construction. On Day 5 of a 7 day stay, after my ski club trip leader found out about the problems, new chairs arrived. The front desk manager called with a nice apology and waived parking fees and 2 meals from the restaurants (which were excellent). Thanks, I thought, but overall it feels like I paid hundreds of dollars extra for amenities that did not work and staff who were very nice but not interested in actually fixing the problems.…
We recently stayed at Beaver Run Resort and Conference Center and had a wonderful stay. Our unit was very comfortable and clean. I happened to misplace my cell phone and couldn't find it anywhere at check out. When I called the front desk that night Justin answered the phone and was incredibly helpful. He let me know that he would have security run to the room and check and that he would call me back regardless. He did and they found it. I was very impressed with the responsiveness as well and the professional and great gust service. Great Guest Service is getting harder and harder to find, and I appreciate that the staff at Beaver Run provides that top notch service. Thank you!
Make sure you ask before you book if that part of the mountain (Peak 9) will be open during your trip. I only booked this hotel for being ski in / ski out, but a day before we arrived I received an email from Beaver Run letting us know that that part of the mountain will close for the season and we would have to take the bus. If I would have known this I would have selected another place. I tried to get a refund and they said no. So I went but was not happy. Having small kids I always get a ski in/ ski out place. I believe they should have a disclaimer on their site explaining this.
The resort is awesome and all the stuff is fantastic great service the convenience of the resort is amazing all the amenities that you can imagine this resort has them I will give these resort an A+ Just a few steps and we were ride on the ski slope ski school and ski rental so everything so convenient and also last but not least courtesy rides from the resort to any place in the main street and back which was extremely convenient when it was snowing
The place is huge and has a couple of fantastic pools that are a real gem for the small kids (specially the outdoor pool near building 4). The rooms are cozy but are in desperate need of a safe and some bathtub stoppers that actually work; the shuttle service is a really nice perk and the game area as well (most of the machines don't work porperly and just take the money out of your "game-card". Spencer's was pretty tasty and slow, the Coppertop Café was fantastic and with well-seasoned dishes; the ski storage-lockers and the apres-ski area at the bottom of Coppertop are truly a wonder.
The staff is very friendly and accommodating. The location is great, right outside of the Beaver Run lift. Unfortunately the property is very outdated and dirty. I understand that there is a lack of help in the area, but the same litter in the corridors for days is unacceptable. I never saw or heard a vacuum during our 5 night stay. The property is large with multiple buildings. Getting to your room can require multiple elevators/stairs and long walks. There was no one available to help us with our luggage (2 suitcases, ski bag and boot bag) so we had to shelp them ourselves. If you are used to upscale accommodations this is not the place for you.
This is a tired and dated property that is in a great location. It is a true ski in ski out condo with very convenient ski storage on site. You ski right out to the beaver run lift and it is a 10 min walk to Main Street! Our room was dated with uncomfortable beds and very dated interior however beautiful view of the slopes in building 4! The pool amenities were also also showing wear but nice enough. We did not eat on property as the restaurants looked very average and had poor reviews. We stayed at one ski hill last time which was much nicer at a greater expense. All in all I would only recommend if you really want ski in ski out.
At check in the resort claimed they had no reservation with my name after my room was booked via phone directly and credit card charged for approx. 2700 dollars. They claimed that the room booked was a private owner that airbnb's. The front desk proceeded to mention the room was already booked and told me the guests name and that she had the room for 10 days. We had to book another room (with a discounted rate) and file fraud on the previous room since we drove 10 hours to reach this resort. Credit card company is stating that they will not cover charges due to "no cancellation.' We heard of several other guests that had issues with checking in and not honoring reservations. This was a highly priced vacation with along with a huge headache of unresolved issues. Not to mention the rooms were overly priced for how out dated they were. They only one shuttle running out of four shuttles total. The room heater was on without capability of adjusting temperature so it was extremely hot. On top of all of this the fire alarms went off early morning for about 30 minutes.…
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