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My partner and I took my 83 year old mother for her birthday 7/25/17
We reserved a suite for two days. upon arriving at 5pm we were told the room was not ready yet they were short handed asked what time will the room be...More
Response from IsleCustomerSupport, Guest Relations Manager at Isle Casino Hotel Black HawkResponded July 27, 2017
Hello. Thank you for being long time visitors to the Isle. We apologize for being a dark spot on your mother's birthday and are glad you could still enjoy celebrating her. We stress customer service to our staff and the experience you described is below...More
We were on vacation, going through parts of Wyoming and Colorado, just having come down from Estes Park and the Rocky Mountain Park already and were looking for a place to stay somewhere close to the Denver Airport so we could catch a plane the...More
Thank Cathy S
Response from IsleCustomerSupport, Guest Relations Manager at Isle Casino Hotel Black HawkResponded July 12, 2017
Hi Cathy. Thanks for deciding to stay with us at the Isle! We're pleased to hear that you felt comfortable with us, enjoyed your room, Farmer's Pick, and had positive interactions with our staff. We would love to host you again in the future!
My fiancee and I were visiting Denver for the first time and was driving to Golden when we saw a billboard advertising All you can Eat crab legs in Black Hawk. We decided to go after our visit to Golden. The drive through the mountains...More
Response from IsleCustomerSupport, Public Relations Manager at Isle Casino Hotel Black HawkResponded July 12, 2017
Hi phempstead. Thank you for deciding to stop by the Isle! We're so glad you enjoyed the food at Farmer's Pick and the beautiful drive in. We apologize for the long wait to fix your slot machine and appreciate your patience. Thank you for the...More
Driving into Black Hawk you see babbling screams lining the mountain highway.We arrived at this disgusting hotel this afternoon,this is a serious no frills place ,high school kids check you in, there are no bellman to help with bags,no lobby to sit,trust me all they...More
Thank Martine C
Response from IsleCustomerSupport, Guest Relations Manager at Isle Casino Hotel Black HawkResponded July 5, 2017
Hi Martine. We are sorry to hear you had a negative experience with us. We appreciate you visiting the Isle and leaving a review. We may not be as large as the casinos in Las Vegas, but customer service, cleanliness, and fresh food are very...More
The Isle Casino in Black Hawk is part of the Isle Casino of Pompano Park, Florida a casino and race track. The Isle is smoke free in Colorado and in Florida and who dosen't appreciate that.
The Isle is also part of the Lady Luck...More
Thank Tom B
Response from IsleCustomerSupport, Guest Relations Manager at Isle Casino Hotel Black HawkResponded June 29, 2017
Hi Tom. Thank you for the 5-star review. There is indeed an Isle in Pompano Park! We are so happy to hear that you had fun in our Black Hawk casino. We hope to see you soon!