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The Pines Lodge, A RockResort

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141 Scott Hill Road, Beaver Creek, CO 81620-5405
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Traveler (140)
Room & Suite (90)
Dining (15)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#3 of 20 in Beaver Creek
Location
4.6
Cleanliness
4.7
Service
4.6
Value
4.3
Travelers' Choice
Slope side at Beaver Creek, The Pines Lodge is a luxurious yet intimate lodge that features ski-in access, exceptional accommodations, and remarkable views throughout the year. Nestled between aspens and pines and overlooking the majestic beauty of The Rockies, The Pines Lodge offers the luxury ski resort experience of a lifetime. While staying at The Pines Lodge you, your guests, and your family will be mere steps away from the ski slopes and the Grouse Mountain Grill, a AAA Four Diamond Award-winning restaurant, where you’ll be treated to some of the finest fare in all of Colorado.The Pines Lodge was recently awarded the #3 in Top Resort in the Continental United States by the 2012 Travel + Leisure World's Best Awards readers survey.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Ski rentals
Skiing
Children Activities (Kid / Family Friendly)
Wifi
Hot tub
Outdoor pool
Heated pool
Restaurant
Breakfast buffet
Vending machine
Kids club
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Ski In / Ski Out
Baggage storage
Concierge
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
English
631Reviews17Q+A100Room tips
Traveler rating
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Alison D wrote a review Feb 2022
Norfolk, Virginia5 contributions4 helpful votes
We stayed here for 7 nights in February. Lovely place! The room was spacious with a beautiful view of the mountain. Staff was very professional and friendly. There was free Starbucks coffee and hot cocoa on our floor in the mornings. Small but cozy seating area in the lobby. Loved the room off the lobby for storing our boots - the heaters worked great and our boots and gloves were always dry in the morning. It’s a short drive to the market in Avon and there’s a small fridge in the room. The restaurant was great and has a small kids menu for room service. Like everything in Beaver creek, the food is expensive. The hotel is ski in ski out but skiing out requires a short walk initially. Skiing back to the hotel was one of our favorite runs of the day. The cookies in the lobby are better than the ones they hand out at the base of the mountain. Free valet and they are great about getting your car promptly. The shuttle is prompt and will take you into town. Definitely suggest making dinner reservations well in advance, but if you’re flexible you can usually snag a table for 2. We were able to eat at the bar at splendido across the street and got a table last minute at grouse mountain grill inside the hotel. The pool was heated - hot tub could have been warmer. I would absolutely stay here again when we come back.
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Date of stay: February 2022Trip type: Traveled
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Mollydooky wrote a review Feb 2022
Dallas, Texas20 contributions5 helpful votes
Obviously not at full strength due to Covid but staff from bellman to restaurant staff made up for it. Rooms are spacious and well functioned. Ski out is a 30 yard hike or so not too bad, gearing up with boots nice separate room heaters easy on and off. Shower did not drain properly should be addressed. Bellman made our quick trip very convenient to maximize last day experience.
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Date of stay: January 2022
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adrienne2332 wrote a review Feb 2022
Atlanta, Georgia33 contributions13 helpful votes
HOT TUB IS BROKEN. LUKEWARM, HALF THE JETS OUT. MANAGEMENT KEPT SAYING SOMEONE WAS COMING TO FIX IT. EVERY DAY, THE PERSON AT THE FRONT DESK ACTED SURPRISED IT WAS BROKEN. Equally (or more) disappointing is the misrepresentations by the front desk that someone was coming to fix it. Clearly not true. Very disappointing. Part of the ski vacation ritual is enjoying a hot tub after a long day. Would have stayed somewhere else for this reason alone had I know. One of the valet kids drove us to Osprey to use their hot tub. (The front desk did not offer this as an option). Of course, it’s inconvenient and we then had to tip the valets each ride (we’re not jerks). Very, very disappointed. I thought about leaving after the first day to go somewhere else, but believed the front desk when they said it would be fixed. Wish I hadn’t. The gym is nice.
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Date of stay: February 2022Trip type: Traveled
Room Tip: Avoid, unless you don’t care about having a hot tub to use. Otherwise, it’s fine.
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Jeff F wrote a review Feb 2022
Saint James, New York2 contributions1 helpful vote
This hotel is billed as a luxury property but I wasn’t made aware that pets are allowed. Was kept awake by dogs barking and was woken up early by dogs barking. It sounded like a kennel. For over $600 per night it is unacceptable. I blame the hotel management for allowing dogs during peak season. Otherwise a very nice property and helpful staff.
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Date of stay: February 2022Trip type: Traveled
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Evelyn P wrote a review Jan 2022
1 contribution
My four night stay was pleasant. The room and views were very nice. Most of the staff were friendly. The problem came at check out. I was told at check out I owed 688.00 at which I said that is incorrect. I showed the desk clerk my confirmation where I had paid for my room in full in November and had not charged anything to my room. The desk clerk was rude and wouldn't even look at my confirmation. We had to catch a plane in Denver so he said he would have to talk to his accounting and call me. He never called. I called on January 7th back to the hotel when I discovered they had charged my credit card 734.00 and 1.00. I spoke to the reservation line and they confirmed the total for my stay but were unable to help me with the erroneous charge. They said the Pines Lodge had been paid and I would have to take it up with them. I spoke to Trent at the Pines Lodge who could not give me a solid reason for the charge to my credit card. He said the manager Kyle was looking into it and would give me a call back. He said it may have been a no show charge. I told him we got in late on the night of the 18th but I had paid for four nights so there should be no charge. Our stay was December 18th through 22nd. I never received a call back. They also tried to charge my daughter 888.00. Very very shady management! Can't give a reason for the charge and will not call back. They have really spoiled what was a memorable family trip.
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Date of stay: December 2021Trip type: Traveled
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K S wrote a review Dec 2021
2 contributions
The hotel itself was decent. My main complaint has to do with the mandatory valet and it’s staff. Most of the valets were great, however this one is particular claimed my tires were bald (they were not) and proceeded to complain that due to the low clearance of my vehicle (it is not particularly low) that he had to shovel snow in front of the driveway to the parking garage. He asked me if I was “ok” alluding to my mental state and stormed off. Upon complaint the next morning it was as if the hotel manager on duty knew immediately who we were talking about. It just ruins the experience when you have no choice but to trust someone erratic with your car both coming and leaving.
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Date of stay: December 2021Trip type: Traveled
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Response from Kyle W, Other at The Pines Lodge, A RockResort
Responded Dec 30, 2021
Good Day, I am sorry to hear of your less than pleasant experience with our valet team. The events you described are unacceptable. I would like to learn more about your experience, and specific details. When you have a free moment, please call me or email me. I can be reached directly at 970.754.7291 or by email at kyle.wilkison@vailresorts.com. Thank you, and I look forward to hearing from you soon.
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nyc2mom wrote a review Dec 2021
New York City, New York139 contributions76 helpful votes
Our family of 2 adults and 9 year old boy had the absolute best stay here at Pines Lodge. This was our first time at Beaver Creek and at The Pines Lodge. We were blown away by the experience. [1] CHECK-IN: We were warmly greeted by the valet Ed, concierge Stephanie Starr, and front desk staff Sean Hayes. Every interaction was truly impeccable and spot-on in terms of getting us situated and oriented. Everyone was professional and seemed genuinely eager to assist and assure we were well cared for. [2] STAFF: Can't say enough about how amazing the staff here are. They are cheerful, relaxed, calm, and so professional. Exceptional service provided by the following: a. Stephanie Starr: We had some trouble scheduling ski lessons and dining reservations. She made sure all this was resolved before we arrived and made great recommendations. Upon arrival she welcomed our son so warmly and showed him the lobby's toy box. She is a true gem at The Pines Lodge and sets a wonderful tone for all the guests. b. Sean Lynes: He checked us in and gave the most informative welcome as well as consistently attentive support throughout our stay. HIs professional and upscale demeanor are truly commendable and inspiring. c. Rafaela - went above and beyond to find us a place that would be open for breakfast at 7am in the village so we could be fitted for skis in time. d. Ed - valet who helped with baggage and also greeting and setting an attentive tone at the entrance e. Kyle Wilkerson - wonderfully held down the front desk even when staffing was down by 80%. He was always attentive and professional - a true asset! e. Hank - cheerfully took us in the Toyota SUV to the village area when a shuttle wasn't readily available. f. The valet staff team members always were friendly, responsive and so welcoming at the entrance. *And all this was reportedly at 20% staff (as 80% were out due to COVID). I imagine staffing would be even more unbelievably impressive at 100% capacity. [3] ROOM: Our room was simply gorgeous and so thoughtfully designed. The layout, lighting, furnishings, and design were flawless. When we requested a cot for our son, it fit perfectly in the corner and out of the way. The small touches made such a difference: Lather products, filtered water in water bottles, bath robes in closet, a mini-fridge, hair dryer, and even a humidifier!! The pine cone as a "do not disturb" so whimsical. [4] LODGE/AMENITIES: a. LOVED the intimate boutique feel of the lobby where daily they had afternoon tea and cookies by the fireplace. b. fitness room was perfectly supplied with just what was needed for a complete workout including peloton(!) & great view of the mountains. c. ski boot storage/dryer racks in the Aspen room - made it so easy to get ready in the morning and of comfort all was stored well at night. d. Ski/pole storage outside - so easy to access e. Heated outdoor pool/hot tub overlooking the mountains - just INCREDIBLE and so COMFORTABLE!!! f. Washer/dryer on the 3rd floor - so convenient to be able to have clean clothes before leaving the resort! g. Morning starbucks coffee. tea and hot chocolate provided on each floor. h. Grouse Mountain Grill - had a delicious meal with amazing service there. Loved the organic salmon. [5] TRANSPORTATION/ACCESS to Beaver Creek Ski Area and other Beaver Creek points of interest SO CONVENIENT with these options: a. Ski into the area (through a ski path behind the resort from the ski storage area) took about 10 mins b. Village Connect shuttle - this app was super convenient to call a shuttle - about 5 mins to the ski area c. Toyota SUV car service - whenever available, the valet could drive us to where we wanted to go. In short, this stay was truly impeccable. We highly recommend the Pines Resort and look forward to planning regular trips here.
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Date of stay: December 2021
Rooms
Location
Room Tip: Loved staying on the second floor near the elevator (Room 217) faced the front of the resort -...
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Watrbaby wrote a review Dec 2021
New York City, New York392 contributions103 helpful votes
We (Dad and teen-aged daughter) stayed 4 nights in December. The room/beds were comfortable. The staff and other guests were very friendly. The ground floor has a restaurant, fitness room, ski/boot room. The pool and hot-tub are also located on this floor. The 2nd and 3rd floors are guest room and the 4th floor condos. Skiis are kept outside by the pool. It's a 100 yard walk to a ski trail to take you to the Strawberry lift. Easy to ski off as well. Not very easy to walk to the village but the shuttle is quick. Coffee is available on each floor in the morning and cookies/hot chocolate are available in the lobby every day around 3:30. The restaurant opens for breakfast at 7-10 AM and for dinner at 5PM. There is another hotel with a restaurant across the street. There were many families but all the children were well behaved. This is not in the center of everything but was nice and quiet to come back to. I would stay here again. There is garage parking below the hotel. I found no need for a car, however the taxi to Vail was $47.
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Date of stay: December 2021
Value
Rooms
Service
Room Tip: 306 faced both the mountain and village
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luma916 wrote a review Sep 2021
12 contributions1 helpful vote
Stayed here for my birthday in the corner king room and it had a Juliet balcony with the most breathtaking mountain views! Room was clean and comfortable. The staff was also friendly and helpful. I also took advantage of the heated pool and jacuzzi by the lobby. Love that the hotel is within a 10 minute walking distance to the Beaver Creek restaurants and shopping. You could also take a complimentary shuttle to anywhere within Beaver Creek using the Village Connect app. The Grouse Mountain Grill although very expensive had delicious food and excellent service. You can also see nice mountain views from the outdoor seating. I absolutely loved starting here and would stay here again!
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Date of stay: September 2021Trip type: Traveled
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Donna W wrote a review Aug 2021
2 contributions2 helpful votes
I have just checked in and had room reservations for a deluxe king room. It was suppose to have a balcony and deep soaking bath tub. The balcony only had room for one chair and the tub was not deep soaking. This is not what I paid for and hoping it will be corrected.
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Date of stay: August 2021Trip type: Traveled
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PRICE RANGE
$195 - $358 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the pines lodge, a rock hotel beaver creek, pines hotel beaver creek, the pines hotel
LOCATION
United StatesColoradoBeaver Creek
NUMBER OF ROOMS
60
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Frequently Asked Questions about The Pines Lodge, A RockResort
Which popular attractions are close to The Pines Lodge, A RockResort?
Nearby attractions include Vilar Performing Arts Center (0.3 miles), Vail / Beaver Creek Resort (0.3 miles), and C. Anthony Gallery (0.2 miles).
What are some of the property amenities at The Pines Lodge, A RockResort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at The Pines Lodge, A RockResort?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at The Pines Lodge, A RockResort?
Yes, parking is available to guests.
What are some restaurants close to The Pines Lodge, A RockResort?
Conveniently located restaurants include Grouse Mountain Grill, Splendido at the Chateau, and Golden Eagle Inn Restaurant.
Are there opportunities to exercise at The Pines Lodge, A RockResort?
Yes, guests have access to a pool and a fitness center during their stay.
Does The Pines Lodge, A RockResort have an airport shuttle?
Yes, The Pines Lodge, A RockResort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Pines Lodge, A RockResort have airport transportation?
Yes, The Pines Lodge, A RockResort offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Pines Lodge, A RockResort located near the city center?
Yes, it is 0.3 miles away from the center of Beaver Creek.
Are any cleaning services offered at The Pines Lodge, A RockResort?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Pines Lodge, A RockResort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.