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This was our first time staying in a Ritz and truly enjoyed it. We typically go to Vail, Aspen, or Telluride a few times a year just to have a 2-3 day stay. We thought we would try Bachelor Gulch and the Ritz for a...More
Visited for a couple of days. Upon entering the room we noticed that it was hot and stuffy. The thermostat was set to 65. I put my hand on the vent and felt the air barely blowing cool air. I turned it down to 60...More
Response from Nicolette C, Quality Analyst at The Ritz-Carlton, Bachelor GulchResponded 2 days ago
Thank you for your feedback and taking the time to share your comments regarding your recent stay with us. These items will be followed up on as we utilize your comments towards continual improvement and a commitment to exceeding all expectations. I sincerely...More
Stopped in on a road trip to NM in order to check out the place for future stays. While I love RC properties generally and have enjoyed them around the world, this stay did not make that list. I knew going in that the Club...More
Response from Nicolette C, Quality Analyst at The Ritz-Carlton, Bachelor GulchResponded 3 days ago
Thank you for staying with us this Spring and very much appreciate you taking the time to share your comments. We make every effort to communicate what is open and closed during our Spring and fall seasons and I am sorry you were...More
From the first moment we arrived and spoke with the friendly valet to the time we checked out, the staff we interacted with were all top-notch. Mackenzie at the front desk was very informative and made check-in a breeze.
The building itself is amazing. The...More
I stayed at the Ritz Carlton on our cross country trip this past year driving my brand new car. When we arrived, the valet took the car and parked it in their garage. When I left several days later after spending my entire time at...More
1 Thank RainbowNYC16
Response from StevenJanicek, General Manager at The Ritz-Carlton, Bachelor GulchResponded 3 days ago
Thank you for sharing your comments regarding your stay with us last year. I have reviewed all the details regarding your claim with both my on property Loss Prevention Leadership as well as our Corporate Claims department and it seems as thou you may not...More