This place is basically a Motel 6. Service is poor and unhelpful, condo is old and small, location is not convenient and ski-in/ski-out is just false advertising. On the flip side the ski mountain is wonderful. Great terrain and not crowded. Come to Beaver Creek but don’t stay at this dump.
If you like to walk through a corn maze, you'll love this place. The layout, numbering system and signs are very confusing. Mention it to the front desk and they will tell you it's the #1 complaint. Our room was nothing special and definitely needs refreshing. The cleaning staff forgot us. The amenities are very nice and the staff is friendly. We'd go back, but only after some sprucing up and a change to the signage.
The Charter is in a good size condo building so it took a while figuring out the layout. We had a two bedroom condo with view of the mountains, nicely decorated, although the living/dining/kitchen area is not the most spacious - a bit tight with 4 people sharing. However one good thing is both bedrooms are nice - most two bedrooms condos tend to favor the master bedroom but here the second bedroom has two comfortable double beds instead of tiny twins (although the master does have glass doors opening directly onto the balcony). Aside from the full kitchen there is also a washer and dryer, a wood burning fireplace. Only thing is the lighting is rather old fashioned and dim. Bathroom area has 2 sinks outside the toilet/shower room and a walk-in closet. The foyer is a bit tight - it basically can't quite accommodate all the gears for four people. Amenities are good - spa with well equipped gym, narrow but long indoor swimming pool for lap swimmers (large outdoor pool too but closed in winter) and 3 hot tubs (one not in use when we were there). One thing to note - pool and hot tubs have a ton of chlorine in them - steam from the hot tubs will make your eyes sting and if swimming laps goggled are a must or you'd suffer unpleasant vision problems afterwards - it's alarming when everything you see has a halo for hours. Good common areas - seating in both the lobby and lower lobby as well as at various points along the hallways. The charter is not slope side or in the BC village. It's a 5-10 minute walk to the village with shops and restaurants, Centennial/Strawberry or you can take the free Charter shuttle running every 15-20 min. The backside of the building connects to a ski-way which leads to the Elkhorn lift - you just have to walk down 39 steps after exiting from the game room in LL. If you choose to ski back by way of the Ski-way opposite the Strawberry lift that's 39 steps you will need to climb up (it's not that bad). There is also the Charter Ski-way that'll bring you back to just across the road from the front of the main entrance. Service seems to be good - we had a few minor problems and one phone call and someone always comes right away. Housekeeping is about every three days but again if you need anything you can call anytime. We didn't have any bathrobes in the condo when we arrived but they brought them as soon as we called. The restaurant in the building serves a daily buffet breakfast ($28), happy hour and dinner (except Mon-Tues). There is outdoor ski storage units both in the front and back of the condo. No individual ski locks but the units have doors that are locked at night.…
There is zero cleaning. Not even the basic. They don’t refresh the rooms, don’t change your towels, not even pick up the garbage. I was there for a week. How can you not have your garbage out for a week? People left trash and towels in the middle of hallways and it would smell bed.
I cannot remember the last time I left a bad review for anything but I will for this unfortunate situation. I made reservations for the weekend of January 7th for my wife and I to have a ski getaway. Unfortunately she came down with Covid. I have stayed at the Charter often for summer and winter activities and have been pleased. When I called a week before our trip to inform them and move our trip to another weekend I was told that it was non-refundable. As a past customer and considering that I was planning to hold an event with around 100 people at the Charter in the fall of this year to please reconsider...considering the extreme circumstances of our new Covid world. I was told that someone would get back with me which did not happen. So I had to call again the next day and was put on hold and told the same thing. The manager there made the decision to loose a loyal customer and a large future event and ding my family with the $900 dollars. I travel almost weekly and can say that all of the hotels I stay at and even the airlines offer credit towards missed bookings in these current times. I am a business man and will never understand a company sticking by a no refund policy at the expense of future revenue. Now being a guy with pretty good math skills...I will be capping my event at 100 people. And let's say the average room is only $250 in the fall. At two nights that is $50,000. Not to mention the revenue my wealthy clients would bring to Beaver Creek and or future trips back by any of them or myself. But hey what do I know lol. Vail Colorado will be the venue. Thank you Charter for helping me to make my decisions easy for my fall event.…
We stayed at The Charter in Beaver Creek, CO, for Christmas week. The staff were all very nice, but the highlight was George, the shuttle driver. He was always smiling and so accommodating. One day we were late trying to catch the last Vail bus, but he got us there and made sure we got on the bus. He made our vacation special with his cheerful personality.
Great Condo! We stayed in a fully renovated 4BR/3BA condo that was close to the front desk and restaurant. I love that the ski rentals are close. There was no ski in/ski out which was disappointing but overall the place was great! We especially loved the easy walk to the shops and restaurants.
Small dated rooms, better ask for apartment....single rooms are very small and in the worst locations on the hotel: ex: next to laundry, maintenance rooms..dungeon level most of them....hardly any view....no hot water for shower at peak times in the very expensive, not worth rooms we got. Better go stay somewhere nicer for the same price. I learned my lesson, " never trust an "experienced" travell agent again.
Wonderful staff, very friendly and helpful. The village is an easy 5 min walk away, and it is all so beautiful in the summer. Yes, everyone is still working through some COVID challenges, and the Charter has some improvements going on, but nothing that is going to ruin a stay. We enjoyed the pool area, hiked a bit, and had good breakfasts at the hotel. All in all, a relaxing visit and we'll be back!
This was our first rental through VRBO and it is likely our last. We’ve been coming to the Vail Valley for decades and when we contacted our usual property manager, he told us our favorite property would be under construction — so reluctantly we searched for something else as we did not want to suffer from construction noise on vacation. We arrived after a long drive and entered the very hot condo to hear the screams of children from the pool, music blaring, and a sea of construction directly below the windows and balcony of 4260. After six calls to the front desk, the pool closed at about 10:10 (against the BC sound ordinance) and the night manager was able to locate the music that was blaring from another property at about 10:30. Since this is not air-conditioned, most windows are open all day. The construction on the event roof below us starts at about 7:45 am and ends at 5:00. We didn’t realize the condo was in the line of sight of the very active pool. We would have never spent our time seeking peace here. What was most disturbing is that we were never informed, before booking, about the construction. Repeated emails to the owner and property manager were never answered once we arrived. We’re heard a lot of horror stories about rentals, but never thought we’d be in one. Bottom line, the condo is very comfortable, a little dated, but well appointed. The photos on the website are old. If you are hosting an event or attending on the event deck, this condo is for you. If you aren’t bothered by pool activity (and we did suggest to the manager that the pool close at 9 versus 10), then this is a good unit.…
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